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eWay-CRM

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 2 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by eWay System s.r.o. · www.eway-crm.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Skeptic

Weighted verdict

Assumes the pricing page is the nicest thing the vendor will ever say. Hunts per-seat maths that explode at renewal, "unlimited" with footnotes, AI features priced by credits, dead changelogs and acquisition rumours. Exists to keep the rest of the bench honest.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Skeptic

Contact & data model

How this is scored

Depth and hygiene of the core records — contacts, companies, deals, custom fields, deduplication.

0 — A flat address book; no relations between people, companies and deals.

3 — The standard three objects exist but customization is cosmetic: few field types, no required fields, duplicates accumulate unchecked.

5 — Custom fields across objects, basic dedupe on create, activity history on the record; complex models still need workarounds.

8 — Rich field types with validation, merge and dedupe tooling, relationships beyond the standard model, permissioned field access.

10 — A genuinely modelable system: custom objects or equivalent, bulk hygiene tooling, field-level history — the data model bends to the business, not the reverse.

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The Skeptic

Real hygiene is on the page — duplicity checker, 50 custom fields on Standard, then mandatory, unique and field-level permissions at Plus — but the good half of the model is gated to the top tier and there is zero evidence of merge tooling or field-level history. 2

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Pipeline & forecasting

How this is scored

Whether the pipeline enforces a process and produces reporting a finance department accepts.

0 — A kanban of deals with amounts; nothing is enforced, nothing rolls up.

3 — Multiple pipelines and stage probabilities exist, but no required fields per stage and only canned reports.

5 — Stage requirements, win/loss capture and standard forecast views; custom reporting is limited or an add-on.

8 — Enforceable process (required fields, stage gates, routing), custom report builder, forecast by team and period with quota tracking.

10 — Forecasting a CFO signs: weighted and commit-based views, historical snapshots, attainment tracking, and reporting composable enough to answer questions the vendor never anticipated.

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The Skeptic

What's evidenced is Deals, discount lists and expiring-deal notifications, with Goals and Est.-Revenue-from-Quotations held back for Sales Plus; no stage gates, win/loss capture, forecast views or quota tracking appear anywhere, and reporting means canned Power BI dashboards. 2

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Automation & workflows

How this is scored

Triggers, sequences and routing that remove manual work without a consultant.

0 — No automation beyond email templates.

3 — Simple if-this-then-that on records; no multi-step sequences, no branching.

5 — Multi-step workflows with delays and branching, email sequences, basic lead routing — capped by tier or count.

8 — Full workflow builder across objects with webhooks as steps, round-robin routing, sequence analytics.

10 — Automation as infrastructure: versioned workflows, error handling, per-step logs, and limits generous enough that the feature is not its own upsell.

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The Skeptic

'Workflows - Basic or Advanced (5 per module)' is the textbook capped automation of the anchor-5 world — workflow count as a tier lever, unlimited only at Plus — with no evidence of webhooks as steps, lead routing, or per-step logs. 2

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Integrations & API

How this is scored

Two-way email/calendar sync, native connections, and an API that treats external systems as first-class.

0 — No API, no sync; data enters by CSV and leaves never.

3 — One-way email logging (BCC), a handful of Zapier triggers, a read-mostly API.

5 — Two-way email and calendar sync for the major providers, a documented REST API with sane limits, a modest native directory.

8 — Deep native integrations for the revenue stack, webhooks, OAuth apps, API parity with the UI for core objects.

10 — An ecosystem: public API covering everything the UI does, event streams, a marketplace, and sync so reliable the CRM can be the system of record without being the only system.

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The Skeptic

Genuine Microsoft-stack depth (Teams app, M365 web version, Word/Excel add-ins, tiered Outlook calendar sync) and a developer portal, but sync is Outlook-only with no Google/Gmail story in evidence, the API itself is a Standard-tier feature, and '3000+ apps' is a number with no connector platform named behind it. 1 2

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European sovereignty

How this is scored

Where other people's personal data actually lives and under whose law — entity, hosting, subprocessors, DPA.

0 — US entity, US-default hosting, no public DPA or subprocessor list.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad and undocumented.

5 — EU hosting selectable at signup, published DPA and subprocessor list; core processing still touches US entities.

8 — EU entity or EU-default hosting with published subprocessors, consent-friendly fields, retention and deletion controls; residual US exposure named and narrow.

10 — European entity, EU-only processing including subprocessors, deletion that provably deletes — sovereignty a DPO can sign off without a caveat file.

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The Skeptic

EU hosting on AUTOCONT a.s. (CZ), region-bound Azure AI processing and an on-premises option are real assets, but regions default to whichever is 'closer', OVH US LLC is a peer region, the copyright footer belongs to eWay System LLC of Kansas City, and no DPA, subprocessor list or deletion controls are on record. 1 2

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Import, export & exit

How this is scored

Getting in with history intact, and out with everything — the anti-lock-in criterion.

0 — Import is a support ticket; export is contacts-only CSV missing notes, activities and files.

3 — Self-serve CSV import with mapping; export covers main objects but drops activity history, attachments or relations.

5 — Guided migration from major competitors, full-object CSV export, API access sufficient to rebuild the database elsewhere with effort.

8 — Complete export (all objects, history, files) self-serve in open formats, import with dedupe and dry-run, no API metering that prices exit out of reach.

10 — Exit as a feature: documented full-fidelity export, migration tooling both directions, and contractual data-return terms — leaving is a weekend, which is exactly why you can stay.

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The Skeptic

The only migration path in evidence is 'our team can assist with data import... $960 per day' — export formats, exit tooling and migration features are entirely absent from the evidence, and the API that might rescue an exit sits behind the Standard paywall. 2

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Pricing transparency

How this is scored

Whether a buyer can compute the real invoice — per seat, per month, at renewal — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most buyers need are unpriced, or per-seat maths is obscured by bundles, minimums or mandatory onboarding fees.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability hides in an unpriced tier or usage-metered add-on.

8 — Every tier priced publicly including annual/monthly split; limits, seat minimums and overage rules stated; only genuine enterprise contracts are custom.

10 — Complete price computability: every tier, add-on, usage meter and renewal rule public, with a calculator or table that makes the invoice at 3 and 30 seats a two-minute exercise.

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The Skeptic

A full public matrix — base plans plus per-tier Sales and Projects add-ons, three billing cycles, taxes-excluded stated, upgrade/downgrade rules — but the $216/$432 figures ride on struck-through list prices that smell like first-year discounts, monthly-billing prices are never separately stated, and 'extendable' storage extension costs nothing publicly, which is to say it costs something privately. 2

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European sovereignty — proven facts

2 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency EU optional ⚠ unverified 1/3 pts 2 Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 2 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (12)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.eway-crm.com Checked 16 Sep 2026 Details →
  2. 2 Vendor pricing page www.eway-crm.com Checked 16 Sep 2026 +1 earlier capture: 11 Sep 2026 Details →
  3. 3 Contact & data model — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  4. 4 Contact & data model — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  5. 5 Pipeline & forecasting — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  6. 6 Pipeline & forecasting — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  7. 7 Automation & workflows — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  8. 8 Automation & workflows — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  9. 9 Integrations & API — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  10. 10 Integrations & API — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  11. 11 Import, export & exit — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  12. 12 Import, export & exit — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →