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Twenty

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 2 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Twenty (open source) · twenty.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Solo Seller

Weighted verdict

Runs their pipeline between customer calls and pays with their own card. Optimizes for a CRM that is set up in an afternoon, priced honestly at 1-5 seats, and never asks them to configure an object model. Rejects seat minimums and features held hostage in enterprise tiers.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Solo Seller

Contact & data model

How this is scored

Depth and hygiene of the core records — contacts, companies, deals, custom fields, deduplication.

0 — A flat address book; no relations between people, companies and deals.

3 — The standard three objects exist but customization is cosmetic: few field types, no required fields, duplicates accumulate unchecked.

5 — Custom fields across objects, basic dedupe on create, activity history on the record; complex models still need workarounds.

8 — Rich field types with validation, merge and dedupe tooling, relationships beyond the standard model, permissioned field access.

10 — A genuinely modelable system: custom objects or equivalent, bulk hygiene tooling, field-level history — the data model bends to the business, not the reverse.

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The Solo Seller

The only data-model evidence is the homepage pitch about 'building blocks for a custom CRM' for technical teams — which to me is a consultant-project warning sign, not proof of field types, dedupe or merge tooling. Nothing confirms even the standard contact/company/deal objects exist. I score what's evidenced, and that's marketing copy. 1

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Pipeline & forecasting

How this is scored

Whether the pipeline enforces a process and produces reporting a finance department accepts.

0 — A kanban of deals with amounts; nothing is enforced, nothing rolls up.

3 — Multiple pipelines and stage probabilities exist, but no required fields per stage and only canned reports.

5 — Stage requirements, win/loss capture and standard forecast views; custom reporting is limited or an add-on.

8 — Enforceable process (required fields, stage gates, routing), custom report builder, forecast by team and period with quota tracking.

10 — Forecasting a CFO signs: weighted and commit-based views, historical snapshots, attainment tracking, and reporting composable enough to answer questions the vendor never anticipated.

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The Solo Seller

The evidence is completely silent on pipelines, stages, win/loss capture and forecasting — I can't run a process the vendor hasn't shown exists, let alone hand its reports to finance. Absence is information, and it lands this near the floor. 1

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Automation & workflows

How this is scored

Triggers, sequences and routing that remove manual work without a consultant.

0 — No automation beyond email templates.

3 — Simple if-this-then-that on records; no multi-step sequences, no branching.

5 — Multi-step workflows with delays and branching, email sequences, basic lead routing — capped by tier or count.

8 — Full workflow builder across objects with webhooks as steps, round-robin routing, sequence analytics.

10 — Automation as infrastructure: versioned workflows, error handling, per-step logs, and limits generous enough that the feature is not its own upsell.

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The Solo Seller

No trigger, sequence, routing or workflow capability is evidenced anywhere in the registry; the only confirmed movement of data is CSV files in and out. That's the floor, full stop. 1 2

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Integrations & API

How this is scored

Two-way email/calendar sync, native connections, and an API that treats external systems as first-class.

0 — No API, no sync; data enters by CSV and leaves never.

3 — One-way email logging (BCC), a handful of Zapier triggers, a read-mostly API.

5 — Two-way email and calendar sync for the major providers, a documented REST API with sane limits, a modest native directory.

8 — Deep native integrations for the revenue stack, webhooks, OAuth apps, API parity with the UI for core objects.

10 — An ecosystem: public API covering everything the UI does, event streams, a marketplace, and sync so reliable the CRM can be the system of record without being the only system.

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The Solo Seller

Confirmed ingress and egress is CSV import/export only — no API, no two-way email or calendar sync, no native directory shows up on record. Self-hosting means I could build my own plumbing, but that's my weekend, not an integration. 2

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European sovereignty

How this is scored

Where other people's personal data actually lives and under whose law — entity, hosting, subprocessors, DPA.

0 — US entity, US-default hosting, no public DPA or subprocessor list.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad and undocumented.

5 — EU hosting selectable at signup, published DPA and subprocessor list; core processing still touches US entities.

8 — EU entity or EU-default hosting with published subprocessors, consent-friendly fields, retention and deletion controls; residual US exposure named and narrow.

10 — European entity, EU-only processing including subprocessors, deletion that provably deletes — sovereignty a DPO can sign off without a caveat file.

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The Solo Seller

For the cloud product there is no DPA, no subprocessor list, no EU hosting fact on record, and the provenance itself flags the entity as possibly US-incorporated — unverified is not sovereign. What keeps it off the floor is the self-hosting option: if I run it, my data lives where I put it, under my law. 2

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Import, export & exit

How this is scored

Getting in with history intact, and out with everything — the anti-lock-in criterion.

0 — Import is a support ticket; export is contacts-only CSV missing notes, activities and files.

3 — Self-serve CSV import with mapping; export covers main objects but drops activity history, attachments or relations.

5 — Guided migration from major competitors, full-object CSV export, API access sufficient to rebuild the database elsewhere with effort.

8 — Complete export (all objects, history, files) self-serve in open formats, import with dedupe and dry-run, no API metering that prices exit out of reach.

10 — Exit as a feature: documented full-fidelity export, migration tooling both directions, and contractual data-return terms — leaving is a weekend, which is exactly why you can stay.

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The Solo Seller

CSV import/export is self-serve on every paid tier, and open-source self-hosting means nobody can hold my database hostage — as anti-lock-in goes, that's real. But there's zero evidence of full-fidelity export (notes, activity history, attachments) or migration tooling, so it sits mid-table, not at the top. 2

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Pricing transparency

How this is scored

Whether a buyer can compute the real invoice — per seat, per month, at renewal — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most buyers need are unpriced, or per-seat maths is obscured by bundles, minimums or mandatory onboarding fees.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability hides in an unpriced tier or usage-metered add-on.

8 — Every tier priced publicly including annual/monthly split; limits, seat minimums and overage rules stated; only genuine enterprise contracts are custom.

10 — Complete price computability: every tier, add-on, usage meter and renewal rule public, with a calculator or table that makes the invoice at 3 and 30 seats a two-minute exercise.

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The Solo Seller

This is the page I wish everyone published: $9 and $19 per user/month with real numbers, yearly at -25%, unlimited seats with no minimums, free trial without a card, and only Enterprise custom. At my three seats the invoice takes ten seconds to compute; unstated VAT treatment is the only thing keeping it off the top. 2

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European sovereignty — proven facts

2 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 4 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (13)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage twenty.com Checked 15 Sep 2026 Details →
  2. 2 Vendor pricing page twenty.com Checked 15 Sep 2026 Details →
  3. 3 Terms of service twenty.com Checked 21 Sep 2026 Details →
  4. 4 Privacy policy twenty.com Checked 30 Sep 2026 Details →
  5. 5 Contact & data model — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  6. 6 Contact & data model — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  7. 7 Pipeline & forecasting — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  8. 8 Pipeline & forecasting — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  9. 9 Automation & workflows — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  10. 10 Automation & workflows — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  11. 11 Integrations & API — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  12. 12 Integrations & API — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →
  13. 13 Import, export & exit — found from sitemap docs.twenty.com Checked 1 Oct 2026 Details →