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E-Commerce Platforms & Shop Systems

Lightspeed eCom

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Lightspeed Commerce Inc. · www.lightspeedhq.de

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Read this page as one judge. Each weighs the same scores by what they care about.

The panel's verdict

On the captured pages, Lightspeed eCom scores strongest on catalog and checkout (4 to 6) and operations (4 to 5): over 100 integrated payment gateways with Apple Pay, Google Pay, buy-now-pay-later and cryptocurrency, stock tracked per product and per option, per-product shipping rules, and named dropshipping partners (Alibaba, Spocket, Syncee, Printful). The floor is tax and legal at 1 to 2 — the only German conformity shown is TSE for the point of sale. Pricing transparency runs 4 to 5: tiers are public at Basic 89 €/mo, Core 159 €/mo, Pro 249 €/mo, €49 per additional license, with no transaction fee on external payment providers, while add-ons carry only "additional fees may apply". Spread is widest on catalog and checkout and on data control and exit (1 to 3): higher scores credit payment breadth, stated deletion and portability rights; lower ones cite no public information on invoice, direct debit, bundles or guest checkout, and no export path behind an unpriced API add-on. Sovereignty scores cluster at 3, with a Canadian parent as controller and storage possible outside the EEA.

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Speaks for it

  • Payments span over 100 integrated gateways plus Apple Pay, Google Pay, buy-now-pay-later and cryptocurrency
  • Stock is tracked per product and per option level, with low-stock alerts and barcode scanning
  • Dropshipping runs through named partners — Alibaba, Spocket, Syncee, Printful — including fulfilment
  • All three tier prices are public — Basic 89 €/mo, Core 159 €/mo, Pro 249 €/mo, €49 per additional license — with no transaction fee on external payment providers
  • The privacy policy grants the full set of data-subject rights, including portability, and states deletion is possible when the service contract is terminated

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Held against it

  • Tax and legal scored 1 to 2: beyond TSE compliance for the point of sale, we found no public information on VAT determination, OSS reporting, reverse charge or e-invoicing
  • We found no public information on exporting catalogue, customers or order history, or on a documented migration path, and direct API access is an add-on that may incur additional fees
  • Everyday add-ons — accounting, inventory management, gift cards and loyalty, marketing automation, direct API access — carry only the note that additional fees may apply, and the integrated payment rate appears only as standard or personalizable
  • We found no public information on bundles, tiered or customer-group pricing, guest checkout, multi-currency, or invoice and direct debit
  • The privacy policy names Lightspeed Commerce Inc. and its affiliates as controller and states personal data may be stored in the USA, Canada or elsewhere outside the EEA, with Google Analytics used for profiling

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Best for

  • You sell on payment breadth — cards, wallets, buy-now-pay-later, even cryptocurrency — and on cross-sell at checkout, not on German-specific checkout mechanics
  • Your fulfilment leans on dropshipping with named partners such as Alibaba, Spocket, Syncee or Printful, and on per-product shipping rules
  • You intend to bring your own payment provider and pay no transaction fee on it, against published tier prices
  • You run a POS-led business and want law-conformant TSE register handling alongside the online shop

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Avoid if

  • You need the platform to handle German tax duties such as VAT determination, OSS reporting, reverse charge or e-invoicing, where the bench scored tax and legal 1 to 2
  • You need a documented exit with full export of catalogue, customers and order history; the captured pages state deletion on contract termination, with direct API access as an add-on that may incur additional fees
  • You cannot accept personal data stored on servers in the USA, Canada or elsewhere outside the EEA, or Google Analytics profiling in the tool chain
  • You expect to run a full catalogue on the entry tier; the published plans range from a maximum of five products to unlimited products

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The scores

Catalogue & checkout

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How this is scored

Products, variants, pricing rules and the path to payment — the part that either converts or does not.

0 — Flat product list with one price and no variants; checkout is a form and one payment method.

3 — Variants and categories with a standard checkout and two or three payment methods, but no bundles, no tiered pricing and no guest checkout worth the name.

5 — Full variant matrix, product bundles, tiered and customer-group pricing, guest checkout, and the payment methods a German shop needs including invoice and direct debit.

8 — Configurable products, per-channel pricing, promotions and vouchers with rules, a checkout that can be customised without a rebuild, and payment via the major providers plus buy-now-pay-later where offered.

10 — Merchandising and checkout are the product: rule-driven pricing and promotions, A/B-testable checkout, multi-currency and multi-language as standard, and conversion features (abandoned cart, one-page checkout) shipped rather than bolted on.

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The Merchant

Payment breadth is genuinely good for conversion — over one hundred integrated gateways, Apple Pay and Google Pay, buy-now-pay-later and subscriptions — and option-level stock tracking plus cross-sell and checkout recommendations show real merchandising. But I found no public information on invoice or direct debit, on bundles or tiered and customer-group pricing, or on guest checkout and a checkout restyled without a rebuild, which is exactly what a German shop's conversion lives on. The entry plans also cap the catalogue at five products, so the cheapest tier is not a shop I could run. 5 6 7

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The B2B Seller

Variants down to product-option level, cross-sell and checkout recommendations, and a genuinely broad payment surface — over 100 gateways, buy-now-pay-later, Apple Pay and Google Pay — are on the public pages, which is more than a standard checkout. But we found no public information on customer-group or tiered pricing, bundles or guest checkout, and nothing on invoice terms or payment on account, so I see no shop here that has met a trade customer. 5 6 7

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The Developer

Stock tracked per product and per option level, a bulk editor, a multilingual catalogue, pre-orders and checkout recommendations are evidenced, and payments are broad — over 100 gateways plus buy-now-pay-later, Apple Pay, Google Pay and even cryptocurrency. We found no public information on product bundles, tiered or customer-group pricing, guest checkout, or invoice and direct debit as the German staples, so the catalogue stops short of the full matrix. 5 6 7

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The Operations Lead

The selling machinery is genuinely there: stock tracked per product and option level, a bulk editor for large catalogues, a multilingual catalogue, free-shipping offers configurable by product, country, shipping method and minimum order value, checkout recommendations with a 'you may also like' cross-sell, plus payments across more than one hundred gateways with Apple Pay, Google Pay, buy-now-pay-later and crypto. We found no public information on bundles, tiered or customer-group pricing, guest checkout or multi-currency, which keeps the conversion story below the top. 5 6 7

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The Data Protection Officer

Payments are the strong side: over a hundred integrated gateways, Apple Pay and Google Pay, buy-now-pay-later and even cryptocurrency are shown, with stock tracked per product and option level, preorders, sellable gift vouchers and cross-sell at checkout. We found no public information on bundles, tiered or customer-group pricing, guest checkout, multi-currency or abandoned-cart features, so the merchandising depth stops short of the higher marks. 5 6 3

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The Skeptic

Payments breadth is genuine — over one hundred integrated gateways, Apple Pay, Google Pay, buy-now-pay-later, even crypto — and the catalogue reaches variants through stock tracking per product option, multilanguage display, cross-sell sections and checkout recommendations. We found no public information on guest checkout, bundles, tiered or customer-group pricing, multi-currency, or a checkout that can be customised without a rebuild, which caps this mid-scale. 5 6 7

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Extensibility & developer surface

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How this is scored

Themes, apps, APIs and headless — whether the shop can be shaped to the business, and at what cost in lock-in.

0 — Fixed templates, no app ecosystem, no API.

3 — Theme editing within limits and a small app store; a read-mostly API and no local development story.

5 — Custom themes with a template language, an app or plugin ecosystem, a documented REST API, and webhooks for the core order events.

8 — Full storefront API for headless builds, an extension framework with its own lifecycle, staging environments, version control for themes, and documented rate limits.

10 — A platform a team can own: headless-first APIs, open-source or source-available core, plugin architecture with a real dependency model, local development and CI supported, and upgrade paths that do not orphan customisations.

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The Merchant

There is an app market, API documentation and a no-coding Zapier route, and support will help wire in a payment method not on the list. But direct API access sits behind an add-on whose fee is only said to possibly apply, and I found no public information on a template language for custom themes, webhooks for order events, a storefront API for headless builds, or staging environments. 3 6 7

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The B2B Seller

There is published API documentation, an app market and a no-code Zapier route, which is a workable surface for a mid-size merchant. We found no public information on webhooks, a template language for themes, staging environments or headless storefront builds, and direct API access appears on the plan page as an add-on that may incur additional fees. 3 6 7

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The Developer

An app market, API documentation and Zapier exist, but direct API access is sold as a paid add-on, and we found no public information on a theme template language, webhooks, staging environments, version control for themes or a storefront API for headless builds. With no local development story and no plugin lifecycle or dependency model, customisations on a shop I maintain for five years would be pinned entirely to the vendor's roadmap. 3 5 6 7

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The Operations Lead

An app market, an integration marketplace, Zapier without coding and API documentation are published; direct API access itself, though, sits behind an add-on where additional fees may apply. We found no public information on webhooks, a theme template language, a headless storefront API, staging environments or local development, so bolting things on is evidenced but owning the platform is not. 3 6 7

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The Data Protection Officer

An app market, an integration marketplace, API documentation and a no-code Zapier route are public, but direct API access is itself listed as an add-on that may incur fees. We found no public information on custom themes or a template language, webhooks, rate limits, staging environments or any headless storefront API. 3 6 7

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The Skeptic

An app market, published API documentation and Zapier give a merchant real bolts to attach. But we found no public information on webhooks, a theme template language, a storefront API for headless builds, staging environments or documented rate limits — and direct API access is itself listed as an add-on for which additional fees may apply, so even the API reads as a priced extra rather than part of the platform. 3 6 7

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Order operations & back office

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How this is scored

What happens after checkout: order management, stock, returns, shipping, and the link to ERP or accounting.

0 — An order list and an email; stock is a number nobody trusts, returns are manual.

3 — Order statuses and basic stock, one shipping integration, and returns handled by hand.

5 — Order workflow with partial shipments, multi-warehouse stock, named carrier integrations with label printing, and a returns process in the system.

8 — Multi-channel order intake, automated fulfilment routing, supplier and dropshipping flows, and maintained interfaces to named ERP and accounting systems.

10 — The shop is the front of an operation: real-time stock across channels and warehouses, returns and refunds fully worked including partials, ERP integration the vendor maintains, and operational reporting a merchant runs the business from.

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The Merchant

Shipping is well served — flat rates, per-product rules, custom rates shown at checkout, delivery zones with their own prices and minimums, and named dropshipping partners like Alibaba, Spocket, Syncee and Printful with fulfillment — and stock tracks per product and option with low-stock alerts. But I found no public information on returns or refunds handled in the system, on partial shipments or label printing with named carriers, and accounting appears as an add-on of unstated price rather than a maintained interface to a named system. 3 5 7

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The B2B Seller

Stock is tracked per product and per option with low-stock alerts, dropshipping is named with providers — Alibaba, Spocket, Syncee, Printful including fulfilment — and shipping rules run per product, per zone and into the checkout. We found no public information on a returns process in the system, partial shipments or maintained interfaces to named ERP and accounting systems; accounting appears only as an add-on whose cost is not given. 1 5 7

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The Developer

Stock per option, low-stock alerts, barcode scanning, dropshipping through Alibaba, Spocket, Syncee and Printful, and third-party order intake put the back office solidly mid-table. But inventory management and accounting are add-ons rather than included, the accounting systems are unnamed, and we found no public information on partial shipments, an in-system returns process, or named carriers with label printing. 1 3 5 7

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The Operations Lead

The stock half is solid — Bestandsverwaltung, tracking per product and option level, low-stock alerts, barcode scanning for products and orders, multi-location — with dropshipping through Alibaba, Spocket, Syncee and Printful including fulfillment, delivery zones with own prices and pickup windows. But we found no public information on returns, refunds or partial refunds — the December test — nothing on partial shipments, no named carriers with label printing, and the back-office link is an unpriced accounting add-on naming no systems. 1 3 5 7

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The Data Protection Officer

Shipping is well served — automation tools and apps, per-product shipping rules, custom and real-time checkout rates, local delivery zones and pickup, and named dropshipping providers including Alibaba, Spocket, Syncee and Printful — alongside option-level stock tracking, low-stock alerts, a barcode scanner for orders and real-time reporting. We found no public information on returns or refunds, partial shipments, multi-warehouse stock or named ERP and accounting interfaces; accounting appears only as an add-on. 7 5 1 3

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The Skeptic

Fulfilment is the evidenced strength: per-product shipping rules, custom and live rates at checkout, delivery zones with minimums, shipping automation apps, and named dropshipping partners (Alibaba, Spocket, Syncee, Printful), with real-time stock down to option level. We found no public information on returns and refunds, partial shipments, named carriers with label printing, or maintained interfaces to named ERP or accounting systems — accounting appears only as an unpriced add-on. 3 5 7

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Data ownership & exit

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How this is scored

Whether the catalogue, customers and order history remain the merchant's: export completeness, hosting choice, and what leaving actually costs.

0 — Export is a partial CSV; order history and customer records cannot leave intact, and hosting is the vendor's alone.

3 — CSV export of products and customers, order history partial, no self-hosting, no documented migration path.

5 — Complete export of catalogue, customers and orders via API or dump, documented deletion, and a stated data-return commitment.

8 — Full-fidelity export including media and order documents, self-hosting or a choice of hosting partner, and no metering that prices a migration out of reach.

10 — Ownership is structural rather than promised: open-source or source-available platform the merchant can run anywhere, database-level access, documented migration in both directions, and contractual data return.

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The Merchant

The privacy policy promises deletion when the service contract is cancelled, and that is the only exit fact on the captured pages. I found no public information on export of catalogue, customers or order history, on a migration path, or on self-hosting — and direct API access, the one door to my own data, is gated behind an add-on whose fee is unstated. 2 3

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The B2B Seller

The privacy policy grants portability and deletion when the service contract is terminated, which is a promise rather than a path. We found no public information on export of catalogue, customers and order history, no self-hosting option, and no documented migration in either direction — so what leaving actually costs is unknowable from these pages. 2 6

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The Developer

Deletion on contract termination is documented, a portability right is stated, and a subprocessor list with establishment countries is published. We found no public information on how completely catalogue, customers and order history can be exported — the API itself is a paid add-on — nor on self-hosting or a documented path for leaving. 2 3

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The Operations Lead

The privacy text grants portability and deletion rights with an online form and states deletion is possible when the service contract is terminated. We found no public information on export of catalogue, customers or order history, self-hosting or a documented migration path, and the pages state data may be stored in the USA, Canada or elsewhere outside the EEA — leaving looks like a deletion promise rather than a way out with your history. 2

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The Data Protection Officer

The privacy policy grants individuals access, portability, rectification and deletion rights, deletion is stated as possible when the service contract is cancelled, and the data processing agreement is incorporated into the service contract — more promise than mechanism. We found no public information on a merchant-facing export of catalogue, customers or complete order history, on self-hosting, or on a documented migration path, so leaving is a request rather than an operation. 2 6

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The Skeptic

Deletion on contract termination and a full set of data-subject rights including portability are stated in the privacy policy. We found no public information on complete export of catalogue, customers or order history, on self-hosting or a choice of hosting, or on any documented migration path — and direct API access is an add-on for which additional fees may apply, so even programmatic export looks like a paid extra on the way out the door. 2 3

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European sovereignty panel opinion

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How this is scored

Where customer and order data live, who the contracting entity is, and which subprocessors sit in the checkout path. Independently sourced by the sovereignty pipeline.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — CDN, analytics, payment routing, support tooling — are non-EU without an explained safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a self-hosted option that puts the shop entirely under the merchant's control.

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The Merchant

The privacy policy names Lightspeed Commerce Inc. and its affiliated companies as controller and says personal data may be stored on servers in the USA, Canada or elsewhere outside the EEA, with standard contractual clauses and the EU-US Data Privacy Framework as safeguards; a subprocessor list is referenced as published but was not among the captured pages. The German GmbH in the imprint gives a local face and a Netherlands B.V. serves EEA residents outside Germany, but the centre of gravity is a Canadian company and JAMS is the named dispute body. 2 4

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The B2B Seller

The data controller is Lightspeed Commerce Inc. of Montréal — with a Netherlands B.V. for some EEA scopes and a German imprint entity — and the privacy policy states personal data may be stored in the USA, Canada or elsewhere outside the EEA. A subprocessor list is published and the EU-US Data Privacy Framework with standard contractual clauses is stated, but we found no public information on an EU hosting commitment, and Google Analytics profiling sits in the chain. 2 4

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The Developer

The legal notice names a German GmbH while the privacy policy names Lightspeed Commerce Inc. and its affiliates as the parties handling personal data, with storage possible in the USA, Canada or elsewhere outside the EEA and Google Analytics used for profiling. A published subprocessor list plus Data Privacy Framework certification and standard contractual clauses are named safeguards, which holds this at the non-EU-contracting-entity level. 2 4

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The Operations Lead

Lightspeed Commerce Inc. of Montreal and its affiliates are the named controller, transfers to the USA and Canada are stated, and Google Analytics is used for profiling — a non-EU processor in the tool chain. A subprocessor list with establishment countries is published and standard contractual clauses plus the EU-US Data Privacy Framework are cited as safeguards, but we found no public information on data residency guarantees, and the German GmbH in the imprint stands beside a privacy policy that names the Canadian parent as the party handling personal data. 2 4

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The Data Protection Officer

The data controller is named as Lightspeed Commerce Inc. and affiliates in Montréal, personal data may be transferred to the USA, Canada and elsewhere outside the EEA under the EU-US Data Privacy Framework and standard contractual clauses, and Google Analytics is used for profiling; the German GmbH appears only as the imprint entity. Data residency is not stated, the processor list the policy points to does not appear in what was captured, and we found no public information on named hosting infrastructure or an EU hosting option. 2 4

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The Skeptic

The privacy policy names Lightspeed Commerce Inc. of Montréal and its affiliates as the controller while the German GmbH appears only in the imprint; personal data may be stored on servers in the USA, Canada or elsewhere outside the EEA, with Google Analytics profiling in the chain and DPF certification plus standard contractual clauses as the safeguards. A subprocessor list with establishment countries is at least published, which keeps this just above the floor. 2 4

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Pricing transparency

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How this is scored

Whether a merchant can compute the real annual cost — licence, transaction fees, apps, hosting — from public pages alone. The category where the headline price is least often the invoice.

0 — No public prices at all; every tier is a sales conversation.

3 — A monthly headline exists, but transaction fees, mandatory apps or hosting costs are unstated — the invoice is unknowable from the page.

5 — Tier prices public with billing period stated and transaction fees given, but at least one commonly needed piece (a required app, hosting, payment gateway rate) is unpriced.

8 — Every tier priced publicly including transaction or revenue-share rates, order or GMV limits, and the cost of the extensions most shops need; VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given order volume and GMV including licence, transaction fees, hosting and typical extensions — and for open-source platforms, an honest statement that the licence is free and where the money actually goes.

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The Merchant

The three tiers are published at 89 €, 159 € and 249 € per month with 49 € for each additional license, and the pages state plainly that no fees are charged on transactions through external payment providers — that part I can plan against. But accounting, inventory management, marketing automation, gift cards and loyalty, and even direct API access all appear as add-ons where additional fees may apply, unpriced, and I found no public information on VAT treatment, minimum term or the rate for Lightspeed's own payments — so the real annual invoice still needs a sales conversation. 3 5 6

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The B2B Seller

Tier prices are public with the billing period — Basic 89 € /mo, Core 159 € /mo, Pro 249 € /mo with €49 for each additional license, on the restaurant POS pricing page — and Lightspeed eCom states it charges no fees for transactions through external payment providers. The annual invoice is still not computable: add-ons from accounting to direct API access carry only the note that additional fees may apply, and we found no public information on minimum term or whether the prices are net or gross. 3 5 6

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The Developer

All three plans are public with the billing period — 89 € /mo, 159 € /mo and 249 € /mo, with €49 for each additional license — and the pages state that no fees are charged on transactions through external payment providers. The integrated payment rate is only marked 'personalizable' without a figure, capability after capability sits behind add-ons whose cost is flagged only as possibly incurring additional fees, and we found no public information on minimum term or VAT treatment. 3 6

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The Operations Lead

The tiers are public with the month stated — 89 € /mo Basic, 159 € /mo Core, 249 € /mo Pro — plus €49 per additional license, and no fee is charged on transactions through external payment providers. But the add-ons a shop actually runs on — accounting, inventory management, direct API access, gift cards and loyalty — carry only the footnote that additional fees may apply, the integrated payment rate is given as standard on Basic and personalisable above that, never as a number, and we found no public information on VAT treatment, minimum term or how order and product limits map to each plan. 3 6

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The Data Protection Officer

Three tiers are published at 89 € /mo, 159 € /mo and 249 € /mo with €49 per additional licence and the statement that no fees are charged on transactions through external payment providers. But a long list of what a shop will commonly need — accounting, gift cards and loyalty, marketing automation, direct API access — carries only "additional fees may apply", and we found no public information on VAT treatment, minimum term, or which plan carries which product limits. 3 5 6

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The Skeptic

The tiers are public — Basic at 89 €/mo, Core at 159 €/mo, Pro at 249 €/mo, with €49 per additional license — and Lightspeed charges no transaction fee on external payment providers. But the platform's own payment rate is stated only as standard or personalisable with no figures, a long list of everyday add-ons (accounting, inventory management, gift cards and loyalty, direct API access, QR ordering, marketing automation) carries the note that additional fees may apply without any prices, and we found no public information on VAT treatment, minimum term or hardware costs. 3 6

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined ⚠ unverified — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Sources (8)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.lightspeedhq.de Checked 15 Sep 2026 Details →
  2. 2 Privacy policy www.lightspeedhq.de Checked 15 Sep 2026 Details →
  3. 3 Pricing www.lightspeedhq.de Checked 30 Sep 2026 +1 earlier capture: 11 Sep 2026 Details →
  4. 4 Legal notice www.lightspeedhq.de Checked 21 Sep 2026 Details →
  5. 5 Catalogue & checkout — found from sitemap www.lightspeedhq.de Checked 1 Oct 2026 Details →
  6. 6 Catalogue & checkout — found from sitemap www.lightspeedhq.de Checked 1 Oct 2026 Details →
  7. 7 Order operations & back office — found from sitemap www.lightspeedhq.de Checked 1 Oct 2026 Details →
  8. 8 Order operations & back office — found from sitemap www.lightspeedhq.de Checked 1 Oct 2026 Details →