Event Registration & Ticketing
Universe
Rest of world Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Universe Experiences, Inc. · www.universe.com
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Universe at a glance
- Vendor
- Universe Experiences, Inc.
- Headquarters
- Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 1 Nov 2026
- Panel verdict
- The AI panel rates Universe 2/5, the mean of 6 judges. Universe, an event registration and ticketing platform, scores highest on shop and registration at 6 to 7: an embeddable checkout for the organiser's own website, custom checkout questions, add-ons in one transaction, guest waitlists, and timed-entry schedules with per-timeslot pricing and quotas in nine languages, though judges found no public information on reserved seating or member pricing and the vendor positions itself for general admission and timed-entry events. how scores are made
- As of
- Vendor pages captured 29 Oct 2026 to 1 Nov 2026; evaluated by the panel 30 Oct 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Universe, an event registration and ticketing platform, scores highest on shop and registration at 6 to 7: an embeddable checkout for the organiser's own website, custom checkout questions, add-ons in one transaction, guest waitlists, and timed-entry schedules with per-timeslot pricing and quotas in nine languages, though judges found no public information on reserved seating or member pricing and the vendor positions itself for general admission and timed-entry events. Weakest are sovereignty at 1 to 2 — the contracting entity is Universe Experiences, Inc. of Toronto, local Ticketmaster entities act as data controllers outside North America, and judges found no public information on hosting location or subprocessors — and invoicing and tax at 2 to 3, with no public information on invoices in the organiser's name or accounting exports. Payments and fees span 4 to 6, attendee data ownership 3 to 4, check-in and onsite 4 to 4. Judges did not materially split; the captured pages give two different pictures of buyer data — the homepage markets control of all customer data, the privacy policy names the platform as data controller.
Speaks for it
- Checkout embeds on the organiser's own website via out-of-the-box widgets, a single snippet of code, or a developer API for a branded purchase experience.
- Custom checkout questions, add-ons in one transaction, guest waitlists and nine languages, with timed-entry schedules priced per timeslot.
- Buyers can pay by credit and debit cards, Google Pay, Apple Pay and regional systems like Alipay, with full or partial refunds and ticket transfers from the product.
- Open API, developer portal and 5,000+ Zapier partner integrations alongside scheduled recurring reports.
- Per-ticket fees published with caps — "2% + €0.75 per ticket (Capped at €9.95 per ticket)" on Starter and "4.5% + €0.99 per ticket (Capped at €19.95 per ticket)" on Standard — with free events free of charge.
Held against it
- Invoicing and tax scored 2 to 3, with no public information on invoices in the organiser's name, consecutive numbers, VAT-ID capture or accounting-system exports.
- Sovereignty scored 1 to 2, with Universe Experiences, Inc. of Toronto as contracting entity, local Ticketmaster controllers outside North America, and no public information on hosting location or subprocessors.
- No public information on payout timing, chargeback handling, or the payment processing fee amount that the published fees exclude.
- No public information on offline or multi-device scanning or badge printing, while RFID access control and onsite support sit at the unpriced Pro tier.
- No public information on a data processing agreement naming the organiser as controller, while the privacy policy describes marketing to buyers by email, push, SMS and social media.
Best for
- You run general admission or timed-entry events and want the checkout embedded in your own website.
- You sell direct to consumers by card and wallet and want refunds and ticket transfers handled inside the product.
- You want to move attendee data through an open API and 5,000+ Zapier integrations into your own tools.
Avoid if
- You need invoices issued in your organisation's name with consecutive numbers and VAT-ID fields for business buyers.
- Your compliance review requires a data processing agreement, a stated hosting location and named subprocessors before attendee data is collected.
- You sell reserved seating with a seating plan or member-priced tickets, as the vendor positions itself for general admission and timed-entry events.
The scores
| Criterion | Panel median |
|---|---|
| Ticket shop, checkout & registration | 3.5 of 5 |
| Payments, payouts, fees & refunds | 2.5 of 5 |
| VAT, invoices & accounting handoff | 1.5 of 5 |
| Check-in, badges & on-site sales | 2 of 5 |
| Attendee data & the customer relationship | 1.5 of 5 |
| European sovereignty | 1 of 5 |
Ticket shop, checkout & registration
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How this is scored
How a ticket or a registration is sold: ticket types and categories, member and early-bird prices, discount codes, bundles and add-ons, a shop embeddable on the organiser's own website or under its own domain, custom questions per ticket and per attendee, group and company bookings, capacity limits and waiting lists, reserved seating with a seating plan, recurring dates and course series, several languages, and an accessible mobile checkout.
0 — Not a ticketing or registration tool; tickets cannot be sold and registrations cannot be taken in the product.
3 — An event page on the platform with a few ticket types and a fixed sign-up form; embedding, custom questions, capacity rules or seating are basic or not described.
5 — Several ticket types with prices, quotas and sale periods, discount codes, custom questions per attendee, a shop embeddable on the organiser's website as a widget or link, capacity limits with a waiting list, and a checkout that works on a phone.
8 — A white-label shop under the organiser's own domain and design, reserved seating with a seating-plan editor, add-ons and bundles, group and company bookings with several attendees per order, conditional questions, member prices by code or login, recurring dates and course series, several languages, and the checkout's accessibility stated.
10 — A shop that fits any event: multi-event and season tickets, timed entry and seat holds, a checkout that the organiser can extend (API, custom fields synced to a CRM), an accessibility conformance statement (WCAG level named), and the conversion and drop-off of the checkout reported to the organiser.
The Conference Organiser
Checkout can be embedded on our own site with a single snippet of code or out-of-the-box widgets, with unlimited ticket types, add-ons in one transaction, custom checkout questions, guest waitlists, timeslot-by-timeslot inventory control and nine languages — a solid congress shop. We found no public information on discount codes, member prices by code or login, per-attendee or conditional questions, group orders naming several colleagues, or reserved seating, and the platform positions itself for general admission and timed-entry events. For my member versus non-member rates and an assistant booking three colleagues at once, those gaps matter. 1 2 3 5
The Venue Promoter
I can put the checkout on the club's own site with out-of-the-box widgets or a single snippet of code, sell unlimited ticket types with custom checkout questions, take add-ons in one transaction, run guest waitlists when the night sells out, and serve buyers in nine languages, with timed-entry schedules priced and capped per timeslot. We found no public information on discount codes, member pricing, a seating-plan editor, conditional questions or an accessibility statement for the checkout, so it is a strong embeddable shop rather than a full white-label one. 1 2 3 5
The Course Provider
Selling happens on my own course site through embeddable widgets or a single snippet of code, with unlimited ticket types, custom checkout questions, add-ons in one transaction, waitlists for sold-out events and nine languages — most of what my eight-week courses need. A fully branded native checkout is available through the API for developers. I found no public information on conditional questions, member prices, reserved seating or course series, and the platform positions itself for general admission and timed-entry events. 1 2 3 5
The Revenue Accountant
The captured pages show an embeddable checkout for the organiser's own website plus an API for a fully branded purchase experience, with custom questions, add-ons sold in a single transaction, timed-entry schedules with per-timeslot quotas and prices, guest waitlists, nine languages and tiered ticketing. It stays short of the top band because the product is positioned for general admission and timed-entry events, and we found no public information on reserved seating with a seating plan, member prices, or a stated accessibility standard for the checkout. 1 2 3 4 5
The Data Protection Officer
The checkout pages document embeddable widgets that need no developer help, custom questions inside the checkout flow, add-ons sold in a single transaction, guest waitlists and nine languages, with timed-entry schedules, per-timeslot pricing and inventory, and an API for a fully branded native purchase experience also published. I found no public information on reserved seating with a seating plan, member prices, conditional questions, or the accessibility of the checkout. 1 2 3 5
The Skeptic
The checkout story is real: embeddable widgets and a single snippet of code sell on the organiser's own site, an API promises a fully branded native purchase flow, custom questions and add-ons sit in checkout, and timed-entry schedules with per-timeslot pricing, inventory and bulk changes are the declared specialty, in nine languages. We found no public information on reserved seating, member pricing, conditional questions or a stated accessibility level for the checkout; the vendor positions itself for general admission and timed-entry events, so a reserved-seating house should check carefully. 1 2 3 5
Payments, payouts, fees & refunds
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How this is scored
How the money moves: payment methods offered to buyers (cards, PayPal, SEPA direct debit, invoice, local methods), whether the organiser connects its own payment account or the platform collects as merchant of record, when the revenue is paid out (continuously, before the event, or after it), the per-ticket and payment fees and whether they can be passed on to the buyer, refunds of single tickets and of a cancelled event, ticket transfer and resale, and chargebacks.
0 — No payment of any kind; the product only collects free registrations.
3 — Online card payment through the platform; payout timing, fee model, refunds or buyer-paid fees are basic or not described.
5 — Several payment methods including cards and PayPal or SEPA, the fee per ticket stated with the option to pass it to the buyer, the payout schedule stated, and refunds of single orders and of a cancelled event issued from the product.
8 — A choice between the organiser's own payment account (Stripe, PayPal, Mollie or similar) and platform collection, payouts before the event stated with their conditions, invoice and bank transfer for business buyers, partial refunds and refund policies set per event, ticket transfer or resale by buyers, and chargeback handling explained.
10 — Full control of the money: the merchant of record named for each set-up, payout timing and any reserve held published, every fee itemised per order, refunds, transfers and resale with the organiser's rules enforced, and the cancellation process for an event documented end to end.
The Conference Organiser
Buyers can pay by credit and debit cards, Google Pay, Apple Pay and regional systems like Alipay, payouts run through Stripe Connect, and the organiser can offer full or partial refunds and transfer tickets, with payment plans on the Standard tier. The per-ticket fee is published. We found no public information on payout timing, chargeback handling, or invoice and bank-transfer payment for business buyers, and passing fees to buyers appears only as a pricing-page FAQ question. 2 3 5
The Venue Promoter
Payment methods are named (all major credit and debit cards, Google Pay, Apple Pay, Alipay), the per-ticket fees are published with their caps — "4.5% + €0.99 per ticket (Capped at €19.95 per ticket)" and "2% + €0.75 per ticket (Capped at €9.95 per ticket)" — and full or partial refunds and ticket transfers are issued from the product. But I pay the band's guarantee before doors, and we found no public information on payout timing beyond "Advanced payouts via StripeConnect", nor on SEPA, PayPal or invoice payment for buyers, chargeback handling, or refunds when a whole night is cancelled. 2 3 5
The Course Provider
Cards, Google Pay, Apple Pay and regional methods are accepted with payouts via StripeConnect, and full or partial refunds, ticket transfers and payment plans are described. The per-ticket fees are published with caps and the pricing FAQs address passing them on to buyers. I found no public information on payout timing, refunds when a whole event is cancelled, chargebacks, or invoice payment for business buyers. 2 3 5
The Revenue Accountant
The published pages name credit and debit cards, Google Pay, Apple Pay and Alipay as payment methods, per-ticket fees with caps, payouts via StripeConnect, payment plans, buyer ticket transfer and full or partial refunds. We found no public information on payout timing and its conditions, chargeback handling, invoice or bank transfer for business buyers, or connecting the organiser's own payment account. 2 3 5
The Data Protection Officer
The pricing page publishes the per-ticket fee for each plan with its cap, an FAQ addresses passing the Universe fee and the payment processing fee on to buyers, payouts run via Stripe Connect, and buyers can pay by card, Google Pay, Apple Pay and regional systems like Alipay. Organisers can issue full or partial refunds and ticket transfers from the product, but payout timing, chargeback handling and refunds of a cancelled event are not described on the captured pages. 2 3 5
The Skeptic
Buyers get cards, Google Pay, Apple Pay and regional systems like Alipay, sellers get "Advanced payouts via StripeConnect", and full or partial refunds are stated — but the payout schedule, the payment-processing rate and chargeback handling are not stated on the pages we read. The fee headline is printed with a cap, yet it "Excludes VAT and processing fees", and whether the organiser can pass fees to buyers survives only as an FAQ question, not as a documented answer. 2 3 5
VAT, invoices & accounting handoff
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How this is scored
How ticket revenue reaches the books correctly: the VAT rate set per ticket or product (reduced rates for concerts and culture, exemptions for education and seminars), gross and net prices shown, invoices to buyers in the organiser's name with consecutive numbers, business buyers with company name and VAT ID, reverse charge for cross-border events, cancellation invoices and credit notes, the platform's own fee invoice, e-invoicing, and exports to DATEV or named accounting systems.
0 — No receipts or invoices; the organiser has to produce every invoice outside the product.
3 — An order confirmation or simple receipt per booking; VAT rates, invoices in the organiser's name, business buyers or accounting exports are basic or not described.
5 — VAT rate configurable per ticket, invoices generated in the organiser's name with its tax details and consecutive numbers, company name and address captured for business buyers, cancellation invoices on refund, and a sales export as CSV or to at least one named accounting system.
8 — Several VAT rates in one order, net prices for business buyers, VAT IDs validated and reverse charge applied, e-invoices (XRechnung or ZUGFeRD) for public and business buyers, a DATEV export with booking data, the platform's fee invoice separated from ticket revenue, and whether the platform sells as agent or in its own name stated.
10 — Tax handled per country: VAT rules for events in several EU countries documented with the place of supply, invoices and credit notes stated as compliant with national invoice law, a reconciliation of payouts, fees and ticket revenue per event, and a GoBD-compliant archive or audit export.
The Conference Organiser
The only tax material captured is a pricing-page FAQ question 'Can I charge tax on my tickets?' and the note that the platform's fees exclude VAT; the privacy policy describes Universe as hosting listings and selling tickets on behalf of sellers, without saying in whose name invoices go out. We found no public information on invoices in the organiser's name, consecutive invoice numbers, business buyers with company name and VAT ID, credit notes, or exports to accounting systems. My accounts payable department would have nothing here to accept without a phone call. 5 6
The Venue Promoter
The pricing FAQs ask "Can I charge tax on my tickets?" and state that the published fees exclude VAT, and buyers receive emailed QR-coded tickets as their record of the booking. We found no public information on invoices issued in the organiser's name with consecutive numbers, VAT-ID capture for business buyers, credit notes on refund, or an export to a named accounting system, so my bookkeeper would be working without a documented handoff. 2 5
The Course Provider
This is the thinnest area for a teaching business: the pricing FAQs address charging tax on tickets and the fee note says it excludes VAT, but that is all I could find. I found no public information on VAT rates per ticket, invoices in my own name with consecutive numbers, VAT IDs for business buyers, e-invoicing, or exports to a named accounting system. The recurring reports read as analytics rather than a bookkeeping handoff. 1 5
The Revenue Accountant
This is what my books live on, and the pages are thin: an FAQ raises charging tax on tickets, billing information is collected at purchase, and custom recurring reports exist. We found no public information on invoices in the organiser's name with consecutive numbers, VAT IDs or reverse charge, credit notes on refund, a platform fee invoice kept apart from ticket revenue, or an export to DATEV or any named accounting system. 1 5 6
The Data Protection Officer
The only tax information I found is a pricing FAQ titled "Can I charge tax on my tickets?" and the statement that the published fees exclude VAT and processing fees. I found no public information on VAT rates per ticket, invoices in the organiser's name with consecutive numbers, business buyers with VAT ID, credit notes, e-invoicing or exports to a named accounting system. 5
The Skeptic
All I found on tax is an FAQ titled "Can I charge tax on my tickets?" and the note that the platform's own fees "Excludes VAT"; we found no public information on invoices in the organiser's name with consecutive numbers, per-ticket VAT rates, business-buyer fields with VAT IDs, credit notes, or an export to a named accounting system. Schedulable recurring reports are not an accounting handoff. 1 5
Check-in, badges & on-site sales
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How this is scored
What happens at the door: a check-in app that scans tickets on phones or scanners, offline scanning and several devices at once, entrances and time slots, check-in lists by name, badge printing with attendee data and QR code, box office and on-site sales with card terminals, walk-in registration, session and room check-in at conferences, attendance certificates, and live attendance figures.
0 — No check-in; tickets cannot be validated at the event.
3 — Tickets with a QR code and a guest list to tick off by hand or in a simple app; offline use, several devices, badges or on-site sales are basic or not described.
5 — A free check-in app for iOS and Android that scans tickets on several devices at once, works offline and syncs, a searchable guest list, and live check-in numbers in the dashboard.
8 — Badge printing with attendee data and QR codes, access rules per entrance, session or day, box office sales on site with a named card terminal, walk-in registration, dedicated scanner hardware supported or rented, and attendance certificates for courses.
10 — On-site operations at scale: self-service kiosks or turnstile integration, session check-in feeding continuing-education credits, cashless or on-site payments reconciled with online sales, and the hardware, offline limits and failover documented.
The Conference Organiser
Tickets are digital and QR-coded, Starter includes 'Scan and sell at the door', and the Pro tier adds onsite support and RFID access control — enough to staff a main entrance. We found no public information on badge printing, offline or multi-device scanning, session-level check-in, or attendance certificates. My workshop check-in feeding continuing-education points, and badges printed at the door from the booking data, are not addressed on any captured page. 2 5
The Venue Promoter
"Scan and sell at the door" sits in the Starter plan, tickets arrive as QR codes on phones and in digital wallets, and the Pro tier adds RFID access control and onsite support. My door runs on two volunteers' phones in a basement with no signal, and we found no public information on offline scanning, several devices at once, badge printing or a named card terminal, which keeps this at a middle level for my use. 2 5
The Course Provider
QR-coded digital tickets and "Scan and sell at the door" on the Starter plan mean basic validation and on-site sales are covered, with RFID access control and onsite support in the top tier. I found no public information on offline scanning, several devices at once, badge printing or attendance certificates, which matter for proving course attendance. 2 5
The Revenue Accountant
The Starter tier includes "Scan and sell at the door" and buyers receive digital QR-coded tickets, with RFID access control and onsite support listed at the Pro tier. We found no public information on offline scanning, several devices at once, badge printing, walk-in registration or a named card terminal for the box office. 2 5
The Data Protection Officer
Buyers receive digital, QR-coded tickets for phones and wallets, the Starter plan includes "Scan and sell at the door", and the Pro plan lists onsite support and RFID access control. I found no public information on offline scanning, several devices at once, badge printing, walk-in registration or attendance certificates. 2 5
The Skeptic
"Scan and sell at the door" and QR-coded digital tickets are stated on the Starter tier, and the Pro tier names onsite support and RFID access control — but we found no public information on an offline mode, several devices at once, badge printing, entrance-level access rules or live door figures. The door works; what happens when the connection drops at the gate is not documented. 2 5
Attendee data & the customer relationship
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How this is scored
Who the ticket buyer belongs to: whether the organiser is the controller of attendee data and the platform its processor, or the platform a controller in its own right; whether buyers must create an account on the platform; whether the platform markets other events to the organiser's buyers or lists the event on its own marketplace; consent for the organiser's newsletter collected in the checkout; messages to attendees; attendee data exportable at any time; and deletion and anonymisation after the event.
0 — The organiser receives no attendee data at all; the platform keeps the buyer relationship entirely.
3 — A guest list visible to the organiser; who is controller, the platform's own marketing to buyers, export or deletion are basic or not described.
5 — Attendee data exportable by the organiser at any time, the organiser named as controller with a data processing agreement offered, buyers able to book without a platform account, newsletter consent for the organiser collectable in the checkout, and messages to attendees from the product.
8 — A white-label set-up in which buyers see only the organiser, the platform stated not to market other events to the organiser's buyers (or the opt-out explained), the platform's marketplace listing optional, deletion and anonymisation of attendee data after the event configurable, and attendee data synced to a named CRM or via API and webhooks.
10 — The organiser owns the relationship and can prove it: the controller and processor roles documented for every data flow, no platform account or platform marketing by default, retention set per event and enforced, and a complete export of orders, attendees and answers that a successor tool can import.
The Conference Organiser
The homepage promises organisers they can 'Own and control all your customer data', but the privacy policy makes Universe — or the local Ticketmaster entity for customers outside North America — the data controller for buyers, while the platform markets access to its own fan database and offers Ticketmaster marketplace listing. Recurring reports and an open API hint at export. We found no public information on a data processing agreement, booking without a platform account, or configurable deletion after the event — so my attendee list would sit with a Ticketmaster controller rather than with my association. 1 6
The Venue Promoter
The homepage tells organisers they "Own and control all your customer data", and the open API, 5,000+ Zapier integrations, scheduled recurring reports and buyer emails give a club real ways to pull and message its crowd. But the privacy policy names Universe Experiences Inc — or, for events outside North America, the local Ticketmaster entity — as the data controller for buyers, and the platform offers access to "the world's largest event and fan database" plus Ticketmaster listing, so the fan relationship the legal pages document is a shared one, not the club's alone. 1 2 6
The Course Provider
The homepage says I can "Own and control all your customer data", and the API, Zapier and automatic email reminders give me ways to work with attendee data. The privacy policy, though, makes the local Ticketmaster entity the data controller for customers outside North America and describes marketing to buyers by email, push and SMS, alongside a fan database and a Ticketmaster marketplace listing. I found no public information on a processing agreement naming me as controller, booking without a platform account, or retention I can configure after an event. 1 2 4 6
The Revenue Accountant
The homepage claims organisers "Own and control all your customer data" and attendees can be messaged with automatic reminders, but the privacy policy makes Universe — or a local Ticketmaster entity outside North America — the data controller, collects buyer information when buyers create an account or buy a ticket, and markets upcoming events to them by email, push, SMS and social media with a preference opt-out. We found no public information on a data processing agreement naming the organiser as controller, export of attendee data at any time, or deletion and anonymisation configured per event. 1 2 6
The Data Protection Officer
The privacy policy names Universe Experiences Inc. — and, for an event outside North America, a local Ticketmaster entity such as Ticketmaster GmbH or Ticketmaster UK Limited — as the data controller of attendee information, and describes contacting buyers with offers by email, push, SMS and social media; no data processing agreement naming the organiser as controller is published on the captured pages. The homepage instead markets "Own and control all your customer data to grow your brand your way", and custom checkout questions, waitlists and scheduled recurring reports show the organiser does receive and work with attendee data. I found no public information on booking without a platform account, organiser-side newsletter consent in the checkout, export on demand, or deletion and anonymisation after the event. 1 2 3 6
The Skeptic
The homepage promises "Own and control all your customer data", while the privacy policy names Universe Experiences Inc — and for customers outside North America the local Ticketmaster entity — as the data controller for buyers, alongside a 14M-user app, a Ticketmaster listing and a "world's largest event and fan database" marketing service aimed at the organiser's audience. Organisers can send reminders and targeted re-engagement emails and pull recurring reports or API data, but we found no public information on a processing agreement, checkout newsletter consent or configurable deletion after the event. The captured pages give two different pictures of who owns the buyer. 1 2 6
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where attendee, order and payment data are hosted, and who the subprocessors are (hosting, payment providers, email delivery, analytics, support). Independently sourced by the sovereignty pipeline; attendee lists show who goes where and when, and a conference list holds names, employers and dietary or accessibility answers, so the whole chain counts, not only the database.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (payments, email, analytics, support) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, a self-hosted or on-premises option or data export and deletion documented, and certifications published with their scope rather than implied.
The Conference Organiser
The contracting entity is Universe Experiences, Inc., registered in Toronto, Canada, and the privacy policy names local Ticketmaster entities as data controllers for customers outside North America; we found no public information on hosting location or subprocessors. Transfers out of the EEA are said to rely on Standard Contractual Clauses, Binding Corporate Rules or Binding Corporate Processor Rules, a privacy office is reachable by email, and the only security statement is a generic sentence about measures with no certification named. For a conference list holding names, employers and dietary or accessibility answers, that is not a European chain I could defend to my board. 6 7
The Venue Promoter
The contracting entity is Universe Experiences, Inc., registered at 1 Blue Jays Way, Suite 3900, Toronto, and outside North America the local Ticketmaster entity becomes the data controller for buyers; the privacy policy does publish transfer safeguards (Standard Contractual Clauses, Binding Corporate Rules) and a privacy office contact. We found no public information on where attendee, order and payment data are hosted, on the subprocessors in the chain, on security certifications, or on a data processing agreement offered to organisers. 6 7
The Course Provider
The contracting entity is Universe Experiences, Inc. with a registered office in Toronto, and for customers outside North America a local Ticketmaster entity acts as data controller; transfers outside the EEA rely on Standard Contractual Clauses and Binding Corporate Rules. I found no public information on where order and attendee data are hosted or which subprocessors sit in the chain, and only a general statement that security measures exist, with no certification named. 6 7
The Revenue Accountant
The contracting entity is Universe Experiences, Inc., registered at 1 Blue Jays Way, Suite 3900 Toronto, with hosting location and subprocessors unstated on the captured pages. Outside North America the privacy policy names local Ticketmaster entities as controllers and relies on Standard Contractual Clauses and Binding Corporate Rules for transfers out of the EEA, but we found no public information on a data processing agreement or security certifications. 6 7
The Data Protection Officer
The contracting entity is Universe Experiences, Inc. with a registered office in Toronto, hosting location, subprocessors and ownership are not stated on any captured page, and I found no published data processing agreement or named certification — the only security statement is a generic one that measures "depend on the type of information collected". The privacy policy does name Ticketmaster entities in Germany, the UK and elsewhere as controllers for events outside North America and cites Standard Contractual Clauses and Binding Corporate Rules for transfers out of the EEA, which is the sole mitigation I can evidence. 6 7
The Skeptic
The contracting entity is Universe Experiences, Inc. with a registered office in Toronto, hosting location is unstated, subprocessors are not named, and we found no data processing agreement on the captured pages; the only European structure is that buyers outside North America fall under local Ticketmaster controllers, with Standard Contractual Clauses and Binding Corporate Rules named for transfers out of the EEA. Security is summarised as "security measures in place" with no certification named, and the terms change "effective immediately upon posting". An attendee list here travels under a Canadian company's paper. 6 7
Pricing transparency
not rated — the vendor publishes no price
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How this is scored
Whether an organiser can compute the real cost of an event from public pages alone: the fee per ticket or per registration (fixed, percentage or both), payment processing fees, whether fees are charged to the organiser or added to the buyer's price, free events, subscriptions or credit packs, payout and refund fees, add-ons (seating, white label, badges, box office), hardware rental, minimums and term, and VAT on the fees.
0 — No public prices at all; every organiser is a sales call.
3 — A starting price or "free for free events" exists, but the fee for paid tickets, payment fees or who pays them is unclear.
5 — The fee per ticket and the payment processing fees are public with the main inclusions, but at least one commonly needed piece (refund fees, white label, seating, box office, hardware) is unpriced or "on request".
8 — Every fee published with its rule (per ticket, percentage, cap), the share paid by buyer and organiser stated, add-ons and hardware priced, payout and refund fees listed, and VAT treatment of the fees stated.
10 — Complete price computability: the cost of an event derivable for a given ticket price, ticket count and payment mix, with every add-on, hardware, support and payout fee and the cancellation and data-return terms published.
The Conference Organiser
The per-ticket fees are published exactly — '2% + €0.75 per ticket (Capped at €9.95 per ticket)' on Starter and '4.5% + €0.99 per ticket (Capped at €19.95 per ticket)' on Standard — stated to exclude VAT and processing fees, with free events free, no setup costs and no termination fees, and special nonprofit rates signposted. Payment processing fees carry no figures, the Pro tier with RFID access control and onsite support is unpriced, and we found no public information on refund or payout fees. I cannot compute the real cost of a 900-attendee congress from these pages alone. 5
The Venue Promoter
The per-ticket fees are public with their rules — "4.5% + €0.99 per ticket (Capped at €19.95 per ticket)" on Standard and "2% + €0.75 per ticket (Capped at €9.95 per ticket)" on Starter — free events are free with zero setup and no termination fees, nonprofit rates exist, and the FAQs cover passing fees to buyers and tax on tickets. But the fees are stated to exclude VAT and processing fees, and we found no public figures for the processing fees, payout or refund fees, or the Pro services such as RFID and onsite support, so I cannot price a whole night from the captured pages alone. 5
The Course Provider
Both fee tiers are published exactly — "2% + €0.75 per ticket (Capped at €9.95 per ticket)" and "4.5% + €0.99 per ticket (Capped at €19.95 per ticket)" — with free events free of charge, no setup or termination fees, and the note that fees exclude VAT. Payment processing fee amounts, refund or payout fees, the top tier's services and the nonprofit rates are not priced on the captured pages, so I cannot compute the full cost of a weekend workshop from public pages alone. 1 5
The Revenue Accountant
The pricing page publishes two per-ticket fees with their rule and cap — "2% + €0.75 per ticket (Capped at €9.95 per ticket)" and "4.5% + €0.99 per ticket (Capped at €19.95 per ticket)" — free events are free with no setup or termination fees, and the fees are stated to exclude VAT. Payment processing fee amounts, nonprofit rates and the Pro tier's services are deferred to FAQs or unpriced, and whether fees can be passed to buyers is only posed as a question on the captured page. 5
The Data Protection Officer
The pricing page publishes "2% + €0.75 per ticket (Capped at €9.95 per ticket)" for Starter and "4.5% + €0.99 per ticket (Capped at €19.95 per ticket)" for Standard, states these "Excludes VAT and processing fees", and covers free events, setup costs, termination fees and nonprofit rates in its FAQs. The Pro plan lists features without any price, and I found no public information on the payment processing fee amount, payout fees or refund fees. 5
The Skeptic
The paid-ticket fee is printed with caps — "2% + €0.75 per ticket (Capped at €9.95 per ticket)" on Starter and "4.5% + €0.99 per ticket (Capped at €19.95 per ticket)" on Standard — and free events, zero setup costs and no termination fees are stated, but the page itself admits the figures "Excludes VAT and processing fees" whose rate never appears. Nonprofit rates, the Pro tier with RFID and onsite support, and refund or payout fees are all unpriced; I can price a standard ticket, not a real event. 5
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Universe
Is Universe European?
No. whats-best.ai classifies Universe as Rest of world.
Where does Universe store data?
Not stated on the vendor’s pages as of 1 Nov 2026.
Does Universe have a free plan?
Not stated on the vendor’s pages as of 1 Nov 2026.
What are the best alternatives to Universe?
As of 3 Nov 2026, the panel rates pretix (3/5), Converia (3/5) and doo (3/5) highest among the other 13 Event Registration & Ticketing products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is pretix (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Universe alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 29 Oct 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 5 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (8)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.universe.com Checked 29 Oct 2026 Details →
- 2 Features page (creating events) www.universe.com Checked 29 Oct 2026 Details →
- 3 Features page (checkout) www.universe.com Checked 29 Oct 2026 Details →
- 4 Developer documentation developers.universe.com Checked 29 Oct 2026 Details →
- 5 Pricing page www.universe.com Checked 29 Oct 2026 Details →
- 6 Privacy policy www.universe.com Checked 29 Oct 2026 Details →
- 7 Terms of service www.universe.com Checked 29 Oct 2026 Details →
- 8 Terms of service — found from the homepage www.universe.com Checked 1 Nov 2026 Details →