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Project Management & Collaboration

Teamwork.com

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Teamwork Crew Ltd · www.teamwork.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The UX Purist

Weighted verdict

Measures time-to-first-value with a stopwatch. Optimizes for clarity, density and software that teaches itself. Rejects fourteen-step setups and empty screens that offer no way forward.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The UX Purist

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The UX Purist

Assignments, task comments and @mentions that include clients, a shared Gantt whose drag-and-drop cascades through dependencies, role-based permissions and a trained Workload Planner make team-level planning look first-class, with client involvement through mentions, shared charts and client-ready reporting. What holds it short of the top: we found no public information on a cross-project timeline view or on guest-access permissions beyond mentions and sharing. 2 4 5 6 13

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The UX Purist

Budget burn versus plan, estimated versus actual hours, utilization, margin by project, workload and revenue forecasting, and automated client-ready reports — the metric density is real and spans projects, not just boards. Direct SQL access plus live BI connectors to Looker, Tableau and Power BI go well past CSV into raw-data territory; we found no public information on scheduled report delivery or API access matching every metric the interface shows. 6 7

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The UX Purist

A broad catalogue of 150+ integrations, native Slack, HubSpot and Xero invoice export, first-class Zapier and Make support, a dedicated importers category, and an MCP server that exposes project data to Claude and ChatGPT — this is an extensible surface rather than a closed box. Only webhook support and complete exit-via-API show up nowhere in the captured pages, which keeps it one step short of ecosystem-grade. 8 9

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The UX Purist

Trial without card details, a real free tier with five users and five projects, templates surfaced right at signup, and in-app guided site setup aimed at admins — a newcomer reaches a working project without having to judge workflow choices they cannot yet understand. Get Started learning paths mean the product keeps teaching itself after day one; the captured pages just never measure minutes-to-value or show an importer pulling existing work in during signup. 1 2 10 11 13

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The UX Purist

EU hosting is a genuine choice at signup, even on the free plan, and a Data Processing Agreement exists — but the residency promise sits in pricing copy rather than the agreement, and the captured pages never say which region new accounts default to. We found no public information on ownership control or on subprocessors, so this reads as an available option plus paperwork rather than verified substance. 2 3 10

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The UX Purist

Help docs are product-specific across Teamwork.com, Desk, Chat and Spaces; support runs email plus live chat with published hours; and the Academy carries learning paths, role-based Get Started tracks, short trainings and a status page — with free expert training claimed on every plan rather than gated to top tiers. We found no public information on service-level agreements or a user community, which is what separates this from best-in-class. 2 12 13

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The UX Purist

The free tier is fully specified — five users, five projects, 100 automations — and the 29% annual saving is stated, but Optimize and Enterprise tiers are captured as contact-us, the per-user figure is qualified as billed yearly, and the captured pages give no per-seat figures or tax treatment for the paid self-serve tiers. Usage-based AI credits launching in September 2026 add a cost that has no number yet, so a buyer cannot total the real payable cost before talking to anyone. 2

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency EU optional ⚠ unverified 1/3 pts 2 Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (13)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.teamwork.com Checked 15 Sep 2026 Details →
  2. 2 Vendor pricing page www.teamwork.com Checked 15 Sep 2026 Details →
  3. 3 Legal hub www.teamwork.com Checked 15 Sep 2026 Details →
  4. 4 Collaboration depth — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  5. 5 Collaboration depth — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  6. 6 Reporting — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  7. 7 Reporting — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  8. 8 Integrations — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  9. 9 Integrations — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  10. 10 Onboarding effort — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  11. 11 Onboarding effort — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  12. 12 Support & documentation — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →
  13. 13 Support & documentation — found from sitemap www.teamwork.com Checked 1 Oct 2026 Details →