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Property & WEG Management

immocloud

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by immocloud GmbH · immocloud.de

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Read this page as one judge. Each weighs the same scores by what they care about.

The Accountant

Weighted verdict

Prepares the settlement and answers for its form. Cares that the Abrechnungsspitze is shown separately, that the Rücklage is genuinely segregated trust money rather than a labelled balance, and that heating costs apportion per HeizkostenV without a spreadsheet.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Accountant

Wirtschaftsplan, Jahresabrechnung & Rücklage

How this is scored

The statutory financial cycle: business plan, annual settlement in the form the law and the BGH require, distribution keys, and the separate handling of reserve funds held in trust for the community.

0 — General bookkeeping only; no Wirtschaftsplan, no Jahresabrechnung, no distribution keys, reserves treated as ordinary balances.

3 — Templates that help a human produce the documents, with distribution keys entered by hand and no separation of the Rücklage.

5 — Wirtschaftsplan and Jahresabrechnung generated from the ledger with configurable distribution keys (MEA, units, consumption), and reserves booked separately.

8 — Settlement in the post-2021 BGH form with the Abrechnungsspitze shown separately, Vermögensbericht produced, heating-cost apportionment per HeizkostenV integrated, owner-change apportionment mid-year handled, and Hausgeld arrears tracked with dunning.

10 — The whole financial year is discharged inside the system: multi-community bookkeeping with strict per-WEG separation, trust accounting for reserves with its own reporting, settlement documents an accountant would sign, and the arithmetic auditable back to individual postings.

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The Accountant

The published modules are rental bookkeeping — a Finanz module with bank transactions fetched and categorised via finAPI, DATEV-Export, meter management and a tenant utility settlement promising results 'in 5 Minuten statt Stunden'. I found no public information on a Wirtschaftsplan, a Jahresabrechnung in the BGH form with a separately shown Abrechnungsspitze, community distribution keys, or a Rücklage segregated as trust money — as evidenced, this is general bookkeeping only. 4 1

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Eigentümerversammlung & Beschluss-Sammlung

How this is scored

Convening, running and recording the owners' meeting — including the resolution register the law requires the administrator to maintain, and the majority arithmetic that decides whether a resolution stands.

0 — No meeting support; invitations and minutes are written elsewhere and the Beschluss-Sammlung is a document somewhere.

3 — Invitation templates and a place to store minutes, but no agenda structure, no voting support and no maintained resolution register.

5 — Agenda-driven invitations respecting the notice period, attendance and proxy recording, voting with the common majority types, and a Beschluss-Sammlung kept as a numbered register.

8 — Quorum and majority computed per resolution type including MEA-weighted and qualified majorities, proxies and voting restrictions handled, minutes generated from the recorded votes, and the register maintained continuously with amendment and invalidation notes as § 24 (7) requires.

10 — The meeting is conducted in the system: hybrid or written circulation procedures supported with their own legal rules, contested resolutions flagged within the challenge period, the register complete and exportable as evidence, and every entry traceable to the meeting that produced it.

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The Accountant

The feature lists name Mietverwaltung, Mietvertrag and Kommunikation, but I found no public information on convening an owners' meeting, agendas and notice periods, voting or majority arithmetic, or a maintained Beschluss-Sammlung. With nothing published on the meeting, this criterion sits at the bottom of the scale. 4 1

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Owner & tenant self-service

How this is scored

How an owner exercises their right to see the records, and how much routine correspondence the portal removes: statements, documents, meeting papers, defect reporting.

0 — No portal; every request is answered by email or post.

3 — A document download area with no per-owner scoping — everyone sees the same folder, or access is by emailed link.

5 — Per-owner login showing their own statements, documents and meeting papers, with a defect or request form that reaches the administrator.

8 — Owners and tenants scoped separately with correct visibility, meeting papers and voting available in the portal, defect reports with status visible to the reporter, and consumption or arrears shown per unit.

10 — The portal discharges the disclosure duty: every record an owner is entitled to see available on demand with an access log, tenant and owner views strictly separated, notifications for statutory deadlines, and enough self-service that routine correspondence largely disappears.

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The Accountant

A Mieterportal is listed in the plan features, so a portal exists — but the evidence is entirely tenant-facing. I found no public information on per-owner logins, owners' own statements and documents, meeting papers in the portal, or a defect form whose status the reporter can see. 2 4

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Maintenance, defects & contractors

How this is scored

The building side: defect intake and tracking, recurring maintenance obligations, contractor assignment, and the evidence trail when something goes wrong.

0 — Defects arrive by phone and live in a notebook; no maintenance schedule.

3 — A ticket or note list per property, contractors contacted outside the system, no recurring maintenance calendar.

5 — Defect records per unit or property with status and photos, contractor assignment with a work order, and a recurring maintenance schedule with reminders.

8 — Warranty and Gewährleistung periods tracked against the responsible trade, statutory inspections (lift, heating, fire safety, drinking-water) scheduled with proof of completion stored, quotes and invoices linked to the defect, and cost allocated to the correct account.

10 — A defensible operating record: every obligation, inspection and defect with its evidence and dates, contractor performance visible, budget consumption against the Wirtschaftsplan tracked live, and a history that answers the question of what the administrator knew and when.

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The Accountant

Vorgangsmanagement appears in the published module list, which is where defect intake would live, but the captures stop at the module name. I found no public information on defect records with status and photos, contractor work orders, a recurring maintenance calendar, or statutory inspections with proof of completion stored. 4 1

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Documents, retention & handover

How this is scored

The archive and the exit. A Verwalter's appointment is finite by law, and the records belong to the community — so handover is a statutory event, not a support ticket.

0 — Documents live on a shared drive; no retention rules, and handover means copying folders.

3 — Central document storage per property with folders and upload, but no versioning, no retention policy and no defined handover export.

5 — Structured document management per property and unit with search, retention periods stated, and a documented export of a community's records.

8 — Full-text search across the archive, version history, documents linked to the resolutions and settlements that reference them, and a complete handover package (ledger, register, documents, master data) in open formats.

10 — Handover is a first-class feature rather than an obstacle: a complete, structured export a successor administrator can actually load, retention executed per statutory period, an access log over the archive, and no commercial friction placed in the way of a community leaving.

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The Accountant

There is a Dokumente module, a Dokumenteneingangsemail for intake, and a DATEV-Export — central storage in some form. I found no public information on version history, search across the archive, retention periods for community records (the only retention statements found cover job applications at six months and Sentry data at 90 days), or a defined handover export for a successor administrator. 2 4 1

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European sovereignty

How this is scored

Where the community's financial and personal records live, who the contracting entity is, and which subprocessors touch them. Independently sourced by the sovereignty pipeline; scored here as this buyer weighs it.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — document OCR, AI features, support tooling — are non-EU without an explained safeguard.

8 — German or EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and an export that keeps the community compliant for the full retention period after the appointment ends.

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The Accountant

The contracting entity is immocloud GmbH, Toulouser Allee 23a, Düsseldorf (HRB 101443, Amtsgericht Düsseldorf, USt-IdNr. DE306967777), and the privacy policy names its processors: finAPI for banking data, Frisbii Germany for billing, Intercom for live chat, and Sentry for error monitoring 'hosted on Google Cloud Platform' with a DPA and AES-256 encryption. But we found no public information on where the application data itself is hosted or who owns the company — an EU entity with named processors, yet hosting unstated and one processor on US cloud with no stated region. 3 4

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Pricing transparency

How this is scored

Whether an administrator can compute the real annual cost for the units under management — including modules, per-community fees and setup — from public pages alone.

0 — No public prices at all; every quote is a sales conversation.

3 — A per-unit or per-community headline exists, but modules, minimum terms, setup or migration fees are unstated.

5 — Per-unit or per-community prices public with billing period stated, but at least one commonly needed piece (portal, accounting module, document storage) sits in an unpriced bundle.

8 — Every tier and module priced publicly with per-unit maths, minimum term, setup and migration costs and VAT treatment stated; only genuinely custom enterprise work lacks a number.

10 — Complete price computability: annual invoice derivable for a given number of units and communities including every module, with no per-seat surprises and any exit or export fee stated outright.

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The Accountant

The pricing page publishes structure I can work with: terms of '3 Monate' or '12 Monate -10%', a unit defined as 'Wohnung, Garage / Stellplatz oder ein Gewerbe', 'Alle angegebenen Preise netto zzgl. 19 % MwSt.', and named extra costs for Briefversand and digitale Mietverträge. But the only tariff figure captured is 'Tycoon Ab 50 Einheiten* Auf Anfrage', and we found no public information on euro amounts for the other tariffs or on setup and migration fees — so the annual invoice is not computable from what is published. 2

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (12)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage immocloud.de Checked 5 Oct 2026 +2 earlier captures: 11 Sep 2026, 1 Sep 2026 Details →
  2. 2 Pricing immocloud.de Checked 5 Oct 2026 Details →
  3. 3 Imprint immocloud.de Checked 5 Oct 2026 Details →
  4. 4 Privacy policy immocloud.de Checked 5 Oct 2026 Details →
  5. 5 Security / trust page www.immocloud.de Checked 5 Oct 2026 Details →
  6. 6 Data processing agreement (dpa) www.immocloud.de Checked 5 Oct 2026 Details →
  7. 7 Wirtschaftsplan, Jahresabrechnung & Rücklage — found from sitemap www.immocloud.de Checked 5 Oct 2026 Details →
  8. 8 Wirtschaftsplan, Jahresabrechnung & Rücklage — found from sitemap www.immocloud.de Checked 5 Oct 2026 Details →
  9. 9 Owner & tenant self-service — found from sitemap www.immocloud.de Checked 5 Oct 2026 Details →
  10. 10 Owner & tenant self-service — found from sitemap www.immocloud.de Checked 5 Oct 2026 Details →
  11. 11 Documents, retention & handover — found from sitemap www.immocloud.de Checked 5 Oct 2026 Details →
  12. 12 Documents, retention & handover — found from sitemap www.immocloud.de Checked 5 Oct 2026 Details →