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Zoom

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Zoom Communications, Inc. · zoom.us

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Read this page as one judge. Each weighs the same scores by what they care about.

The Works Council Advocate

Weighted verdict

A recorded meeting is personal data about everyone in it. Wants to know who may record, who is told, how long it is kept, and whether attention tracking or attendance analytics can be switched off outright. Reads engagement scoring as surveillance with a chart.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Works Council Advocate

The meeting itself

How this is scored

Whether the call works: participant capacity, video and audio quality under load, screen sharing, breakout rooms, moderation, and what happens on a bad connection.

0 — Small meetings only, no screen sharing worth the name, no moderation controls, and the call degrades without telling anyone.

3 — Standard meetings with screen sharing and mute-all, but low participant limits, no breakout rooms and no bandwidth adaptation stated.

5 — Meetings at the scale most teams need with screen sharing, breakout rooms, host moderation, and documented behaviour on constrained connections.

8 — Large meetings and webinars with published capacity limits, per-participant moderation and waiting rooms, layout control, simulcast or adaptive bitrate stated, and reliable behaviour on mobile networks.

10 — Scale and control are engineering claims the vendor stands behind: capacity published per plan and per region, selective forwarding with adaptive quality documented, live streaming, hardware-room support, and diagnostics an admin can read after a bad call.

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The Works Council Advocate

Capacity is published per plan — 100 participants on Basic and Pro, 300 on Business, a paid add-on up to 5,000, webinars at 500 — and breakout rooms carry five roles with timers, preassignment and help requests, which is real host control. Waiting rooms, passcodes and authenticated-only joining are enforced even when meetings are created through the API. We found no public information on adaptive quality or behaviour on constrained and mobile networks, or on diagnostics an administrator could read after a bad call. 2 6 7 9 10

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Encryption & meeting access

How this is scored

What is actually encrypted and against whom, plus who can get into a meeting. Judged on documented mechanism rather than on the word "encrypted".

0 — Transport encryption only, undocumented; meetings joinable by anyone with a link and no lobby.

3 — TLS in transit and encryption at rest, with the vendor holding all keys; access control is a passcode.

5 — The above plus a lobby or waiting room, host-controlled admission, per-meeting passcodes, and a clear statement that the vendor can technically access media.

8 — Optional end-to-end encryption for meetings with the trade-offs named (which features stop working), documented key handling, SSO-gated joining, and per-meeting access policies.

10 — End-to-end encryption available without surrendering the product — its cryptography documented or open source, key management explained, identity verification for participants, and the vendor stating plainly what it can and cannot see.

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The Works Council Advocate

Transport encryption is concrete — TLS 1.2 with 256-bit AES-GCM — and meeting access is defended by per-meeting passcode, waiting room and an authenticated-users-only setting the API will not let you remove entirely. But the captured browser support pages mark end-to-end encryption unavailable in every browser listed, and we found no public information on encryption at rest for meetings or recordings, key handling, or a plain statement of what the vendor can technically see in meeting media. Account owners can read users' message content unless advanced chat encryption is enabled — employer-side surveillance a works agreement would have to govern. 3 7 9 10

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Reach & accessibility

How this is scored

Whether everyone who needs to join can: browser without an install, dial-in, low bandwidth, guests without accounts, captions and keyboard operation.

0 — A desktop client is the only way in; guests must create an account.

3 — Browser joining exists but is degraded, guests can join by link, and there is no dial-in and no accessibility statement.

5 — Full-feature browser joining without an install, guest access by link, mobile apps, and a stated accessibility posture.

8 — Telephone dial-in with numbers listed, live captions, keyboard-navigable and screen-reader-tested interface, and documented low-bandwidth behaviour.

10 — Reach is designed for: browser parity with the client, dial-in across the regions the customer operates in, live captions and translation, a published accessibility conformance report, and a usable experience on a poor mobile connection.

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The Works Council Advocate

Browser joining is documented across Chrome, Edge and Safari families via WebRTC, live transcription and translation are marked available in every supported browser, and Chromebooks are stated to match desktop-browser features. Android Firefox is documented as unsupported and the component view is unavailable on mobile browsers. We found no public information on telephone dial-in, a stated accessibility posture or conformance report, keyboard and screen-reader testing, or behaviour at low bandwidth. 9 10

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Recordings, retention & admin control

How this is scored

A recording is personal data about everyone in the room. Who may record, who is told, where it is stored, how long it lives, and what the works council can switch off.

0 — Anyone can record, storage location unstated, no retention rule, no admin policy.

3 — Host-only recording with a notification, but storage region unstated, retention manual, and no organisation-wide policy control.

5 — Admin policy over who may record, participant notification and consent prompt, stated storage region, and manual deletion that works.

8 — Automatic retention and deletion per policy, recordings encrypted at rest with access logged, transcription handled with its own retention rule, and attendance or analytics features that can be switched off for co-determination.

10 — Built for a works agreement: every recording, transcript and analytics feature independently switchable and documented, retention executed and evidenced, an audit trail of who accessed which recording, and no participant-level behavioural scoring at all.

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The Works Council Advocate

Recording comes with a notification, deletion after a configured number of days, and Bring Your Own Storage that keeps the files in the customer's own bucket while the vendor retains only metadata — groundwork a works agreement could use. The rest of what a works council needs goes unanswered: we found no public information on a participant consent prompt, the storage region of cloud recordings, an audit trail of who accessed a recording, an organisation-wide policy over who may record, or any attention tracking and attendance analytics and whether they can be switched off. Transcripts and AI summaries generate automatically alongside recordings, each incurring a separate charge, with no separate retention rule evidenced. 4 11 12

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Integrations & deployment

How this is scored

Calendar, identity and the wider stack — plus, in this category, whether the product can be run on the customer's own infrastructure at all.

0 — No calendar integration, no SSO, no API; cloud-only with no alternative.

3 — One calendar integration and basic SSO, no API worth building on, cloud-only.

5 — Calendar integration for the major suites, SAML or OIDC SSO, a documented API for scheduling, and room-system support.

8 — The above plus SCIM provisioning, embedding via SDK, webhooks for meeting events, and either a self-hosted option or a documented private-cloud deployment.

10 — Deployment is the customer's choice: a genuine on-premises or private-cloud option with the same features, open protocols or open source, embeddable SDKs, and identity integration that does not require the vendor's directory.

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The Works Council Advocate

The build stack is real — calendar APIs with access control, OAuth starter apps, OpenAPI downloads, recording webhooks and embeddable Meeting and Video SDKs — and SSO with managed domains is listed at the Business tier. We found no public information on SCIM provisioning, room-system support, or any self-hosted or private-cloud option, so deployment choice does not appear on the public pages. 2 11 13 14

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European sovereignty

How this is scored

Where media and metadata are processed, who the contracting entity is, which subprocessors carry the traffic. Independently sourced by the sovereignty pipeline; scored here as this buyer weighs it — which in this category is heavily.

0 — Non-EU vendor and contracting entity, media routed through unstated regions, subprocessors unnamed.

3 — EU data residency for storage while media relays or metadata remain non-EU, or the contracting entity sits outside the EU.

5 — EU hosting and an EU contracting entity, but parts of the chain — relays, analytics, support tooling, transcription — are non-EU without an explained safeguard.

8 — Media and metadata processed in the EU on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: media never leaves the EU, every subprocessor European, certification published, and an on-premises option that removes the question entirely.

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The Works Council Advocate

The contracting entity is Zoom Communications, Inc. of San Jose, California, and the only European foothold in the captured facts is an EU representative in Cork; we found no public information on data residency or on where meeting media and metadata are processed. Subprocessors appear only as unnamed third-party service providers for payments and infrastructure. Standard contractual clauses, Data Privacy Framework certifications and FTC enforcement are published — legal mechanisms for a non-EU chain, not European processing. 3 4

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Pricing transparency

How this is scored

Whether a buyer can compute the annual invoice for their host count — including the capacity, dial-in and recording storage they actually need — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — A per-host headline exists, but participant caps, dial-in minutes or recording storage are unpriced or unmentioned.

5 — Per-host prices public with billing period stated and capacity limits given, but at least one commonly needed piece (webinar capacity, dial-in, storage) sits in an unpriced add-on.

8 — Every tier and add-on priced publicly with per-host maths, capacity limits, dial-in rates, storage allowances, minimum term and VAT treatment stated.

10 — Complete price computability: a calculator producing the annual invoice for a given host count, meeting size and recording volume, including overage and per-region dial-in.

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The Works Council Advocate

Per-host prices are public with billing period and VAT treatment stated — €13.33 per user per month on Pro and €17.49 on Business, both billed annually and excluding VAT — alongside participant caps, licence-count ranges and per-user cloud storage. A buyer still cannot compute the invoice: the large-meeting add-on is quoted only from €46.50 for 500 participants per month, and we found no public information on dial-in rates, webinar add-on pricing or the cloud recording storage plan. The captured pages also give different figures for AI — the homepage claims AI at no extra cost while the developer documentation states cloud recording and AI summary each incur a separate charge. 1 2 4 11 12

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage zoom.us Checked 15 Sep 2026 Details →
  2. 2 Pricing zoom.us Checked 15 Sep 2026 Details →
  3. 3 Privacy policy explore.zoom.us Checked 15 Sep 2026 Details →
  4. 4 Terms of service www.zoom.com Checked 30 Sep 2026 Details →
  5. 5 The meeting itself — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  6. 6 The meeting itself — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  7. 7 Encryption & meeting access — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  8. 8 Encryption & meeting access — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  9. 9 Reach & accessibility — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  10. 10 Reach & accessibility — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  11. 11 Recordings, retention & admin control — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  12. 12 Recordings, retention & admin control — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  13. 13 Integrations & deployment — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →
  14. 14 Integrations & deployment — found from sitemap developers.zoom.us Checked 1 Oct 2026 Details →