Performance, uptime & infrastructure
How this is scored
What runs the sites and how reliably: CPU, RAM and storage per tariff stated, SSD or NVMe storage, current PHP versions and how long old ones are kept, HTTP/2 or HTTP/3, server-side caching (OPcache, Redis, a page cache), a CDN, databases and their limits, resources that are guaranteed rather than shared without a stated limit, an uptime SLA with a service credit, a public status page with incident history, and redundancy of the platform. Where the data centre is located is scored under sovereignty.
0 — Not a hosting product; websites or web apps cannot be run on it.
3 — Storage and a number of sites per tariff are stated and the product is described as fast; resources, PHP versions, caching and uptime are basic or not described.
5 — Resources per tariff stated (CPU or a performance class, RAM, SSD or NVMe storage), several current PHP versions selectable, HTTP/2, server-side caching or a cache plugin documented, free SSL, a stated uptime target, and a public status page.
8 — Dedicated or guaranteed resources stated per tariff, HTTP/3 and a CDN included, Redis or an object cache, PHP versions kept current with an end-of-life policy published, an uptime SLA with a service credit, a status page with incident history, and a redundant platform (replicated storage, failover) described.
10 — Infrastructure documented to the level an operator could audit: hardware generations and storage architecture named, performance measured and published with method, an SLA with credits and exclusions at 99.95 % or above, every incident on the status page with a post-mortem, and scaling without downtime documented.
The Freelance App Developer
Every tariff names its vCPU, RAM and storage, the vServer line adds Redis and Node.js, and a 99.99 percent availability guarantee sits in the terms alongside a public status page with incident history — more than I usually get to script against. They even publish before/after time-to-first-byte measurements for TYPO3, WordPress and Shopware from their own data centre in Espelkamp. We found no public information on HTTP/2 or HTTP/3, a CDN, SSD or NVMe storage being named, or a service credit behind the availability guarantee. 1 3 4 8 11 12 13