Eventbrite vs pretix

Eventbrite

The shop covers my basics and more: several ticket types including free and donation, early-bird and discount codes, add-ons such as merchandise and parking, waitlists, and a checkout I can embed in the association's own website rather than sending people to a bare link; reserved seating and timed entry are named as available. But for a congress where one assistant books three members at once, I found no public information on group or company bookings with several attendees per order, on member prices by code or login, on conditional questions, on shop languages or on checkout accessibility, and the embedded checkout is not described as a white-label shop under my own domain.

pretix

The captured pages show a shop we can run under our own domain with a free SSL certificate, a graphical seating-plan editor with seat blocking, add-on products for bundles, a waiting list, custom questions in free text, multiple choice and file upload, and shop languages German, Dutch and English, with an EN 301 549 accessibility statement for the shop. We found no public information on group or company bookings with several attendees per order — which is exactly how half of our congress registers — nor on conditional questions or member prices by code or login.

Eventbrite

Cards, Apple Pay and Google Pay run through the built-in processing and I can instead choose PayPal as my own option with currency and country set per event. Payouts are flexible — before the event, instant within minutes, or five days after on a custom schedule — fees sit with buyers by default or I absorb them, refunds carry a per-event policy with a seven-day response window and an obligation to refund everyone on cancellation, and buyer ticket transfer is evident from the transfer rules. I found no public information on invoice or bank-transfer payment for business buyers, on partial refunds or on chargeback handling, which my members' accounts departments would ask about first.

pretix

The money model is documented and works in our favour: attendees pay the ticket price directly to the organiser and pretix never processes the money, with free choice among more than thirty named payment providers plus our own bank, SEPA direct debit via a downloadable SEPA-XML file, and bank transfer marked manually, by CSV statement upload or automatically; Stripe payouts are stated as usually within a few days. We found no public information on refunds of single orders or of a cancelled event, partial refunds, ticket transfer or resale, or chargeback handling.

Eventbrite

Buyers receive a confirmation email with their QR-coded ticket, there is a payments-and-taxes settings area where currency and country are chosen, and the vendor collects my tax identification number when I use its payment processing. Beyond that I found no public information on VAT rates per ticket, invoices in the organiser's name with consecutive numbers, VAT-ID validation or reverse charge, cancellation invoices and credit notes, e-invoicing, or an export to an accounting system such as DATEV — the invoices my accounts payable accepts would have to be produced elsewhere.

pretix

Automatic invoice generation with configurable contents, ZUGFeRD and Peppol e-invoices, a DATEV Rechnungsdatenservice delivering invoice data straight to our tax adviser, reverse-charge invoices under § 13b UStG for cross-border EU sales, gross demo prices shown including 19 per cent VAT, and a clear statement that pretix is not the seller of the tickets — an accounts-payable story our members' finance departments can accept. We found no public information on VAT ID validation, net prices for business buyers, several VAT rates in one order, or a GoBD-compliant archive export.

Eventbrite

The check-in app runs on iOS and Android, scans QR codes on several devices at once with data synced across them, offers manual check-in plus scan modes for check-out and ticket validation, shows live check-in, attendance and on-site sales figures, and box-office sales of tickets and merchandise with Tap to Pay and on-site registration are described. I found no public information on offline scanning, badge printing with attendee data and QR code, session or room check-in, attendance certificates, or dedicated scanner hardware — so the workshop check-in that feeds continuing-education points is not something I can see in the captured pages.

pretix

pretixSCAN scans on several devices in real time with duplicate prevention, and an asynchronous offline mode keeps a local copy of attendee data that syncs when connectivity returns; badges print in our own design and live for scanned tickets at the door, check-in lists can be restricted per product and run independently — covering our twenty-seat workshops — pretixPOS sells on site over ZVT-interface terminals with quota sync and central accounting, and attendance certificates are issued for all attendees with one click, the basis our continuing-education points need. We found no public information on walk-in registration or self-service kiosks and turnstiles.

Eventbrite

Registration data is disclosed to me as the organiser, a data processing addendum for organisers is published, I can email my attendees up to 10,000 a day, and the vendor states it does not sell personal data. However, the privacy policy names Eventbrite Inc. itself as the responsible party for European users, the marketplace actively markets events and personalised recommendations to my buyers (one in four tickets sold comes through discovery), and a consumer deletion request can remove attendee data from my access; I found no public information on exporting the full attendee list at any time, on booking without a platform account, or on making the marketplace listing optional.

pretix

The roles are documented — we act as data controller and pretix as processor under Art. 28 GDPR, with a data processing agreement signable in the account — alongside a white-label shop under our own domain, customer accounts that let us build our own customer base, a documented REST API, and check-in lists exportable as CSV or PDF. We found no public information on whether buyers need a platform account, newsletter consent collected in the checkout, messages to attendees from the product, or deletion and anonymisation after the event.

Eventbrite

The contracting entity is Eventbrite, Inc., a Delaware corporation headquartered in San Francisco, with an EU representative in Cork; a privacy policy, a data processing agreement and a published list of subcontractors exist, and PCI compliance is stated for payments. But I found no public information on where attendee, order and payment data are hosted, on the locations of the named subcontractor categories, or on certifications such as ISO 27001 or SOC 2 — for an association that must tell its members where their data sits, that is thin.

pretix

The contracting entity is fully documented: pretix GmbH, Berthold-Mogel-Straße 1, 69126 Heidelberg, Deutschland, registered at Amtsgericht Mannheim under HRB 738451 with VAT ID DE337556328, claiming Made in Germany, GDPR conformity, ISO 27001 certification and hosting on 100 per cent green electricity. We found no public information on where attendee, order and payment data are hosted, the ownership structure, or the names and locations of subprocessors.

Eventbrite

Publishing events and free tickets costs nothing, the Pro add-on is published "ab 15 $/Monat" with a 50% nonprofit discount, and the fee model is clear in structure: a service fee plus a payment processing fee, paid by ticket buyers by default or absorbed by the organiser, with additional processing fees possible depending on payout country and payment method. But no figure for the service fee or the processing fee appears anywhere — they vary by package, country and currency — so I cannot compute what a 900-delegate congress would cost, and tailored packages run through the sales team at individual prices.

pretix

A pricing page and a prices document are published, test events carry no fees, and the payment model makes clear that provider fees are negotiated directly with the organiser's chosen provider, with strongly discounted Mollie fees for pretix customers. We found no public information on the fee for paid tickets, the split between buyer and organiser, or refund, payout and add-on prices, so I cannot compute what our 900-person congress would cost from the captured pages.