Eventbrite vs pretix

Eventbrite

Multiple ticket types (free, paid, donation), early-bird and limited-time discount codes, custom registration forms, waitlists, add-ons such as merchandise and parking, reserved seating and timed entry are all documented, and the checkout embeds into the organiser's own website or blog. We found no public information on a shop under the organiser's own domain, group and company bookings, conditional questions, several checkout languages, or a checkout accessibility statement. Apple Pay and Google Pay options point to a checkout that works on a phone.

pretix

A white-label shop under the organiser's own domain with a free SSL certificate, a graphical seating-plan editor with seat selection, add-on bundles, a waiting list, unlimited custom questions in several types, and three shop languages, with shop accessibility claimed under EN 301 549. We found no public information on group and company bookings with several attendees per order, conditional questions, or recurring dates and course series, so it sits just below the top documented tier.

Eventbrite

Buyers pay by credit card, Apple Pay or Google Pay through the integrated Eventbrite payment processing, or the organiser selects PayPal as a self-service alternative; payouts are documented before the event, on a custom schedule, instantly "in wenigen Minuten", or five days after the event. Refund policies are set per event, refunds go to the original payment method or as credit for future events (USD only), cancellation obliges the organiser to refund everyone, and on-site sales run through Tap to Pay. We found no public information on invoice or bank transfer for business buyers, partial refunds, or chargeback handling.

pretix

Attendees pay the ticket price directly to the organiser, via the organiser's own bank or own provider from a long named list including Stripe, PayPal, Mollie and Adyen, and the legal notice states pretix GmbH is not the seller of the tickets — the platform never holds the organiser's revenue. We found no public information on the fee per ticket, refunds of single orders or a cancelled event, ticket transfer or resale, or chargeback handling, which keeps it below the higher tier.

Eventbrite

Each booking produces a confirmation email with the ticket QR code, fees are automatically deducted from payouts rather than invoiced, and the event dashboard carries a "Zahlungen & Steuern" section where payment processor, currency and country are chosen. We found no public information on per-ticket VAT rates, invoices in the organiser's name with consecutive numbers, VAT ID validation or reverse charge, credit notes, or exports to a named accounting system.

pretix

Automatic invoice generation with configurable contents, ZUGFeRD and Peppol e-invoices, a DATEV Rechnungsdatenservice export, and reverse-charge invoices per § 13b UStG for cross-border EU sales, with demo prices shown as "EUR 250,00 inkl. 19% MwSt." and the platform stating it is not the seller of the tickets. We found no public information on credit notes on refund, VAT-ID validation, net prices for business buyers, or several VAT rates within one order.

Eventbrite

The check-in app for iOS and Android scans ticket QR codes across several devices at once, supports manual check-in and a check-out mode, auto-checks-in box-office sales, and the dashboard shows live check-ins by ticket type, arrivals and on-site revenue. Tickets, merchandise and on-site registration can be sold through Tap to Pay in the organiser app. We found no public information on offline scanning behaviour, badge printing, access rules per entrance or session, dedicated scanner hardware, or attendance certificates.

pretix

Multi-device realtime scanning with duplicate prevention, an offline mode holding a local copy of attendee data that syncs when connectivity returns, badges printed live in the organiser's design, check-in lists restricted per product, an Android box-office app synchronising quotas with central accounting, card terminals via a ZVT interface, attendance certificates at one click, and hardware offered alongside the software. We found no public information on walk-in registration or self-service kiosks, so it reaches the strong documented tier but not the top.

Eventbrite

Registration data does reach the organiser — the privacy policy states the organizer receives buyers' personal data, including that of anyone transferring a ticket — and organiser email tools plus a published data processing addendum for organizers exist. But the same policy names Eventbrite Inc. itself as the controller for EEA users, the marketplace's personalised recommendations and newsletters account for "1 von 4 auf Eventbrite verkauften Tickets", and a consumer deletion request can remove data even from the organiser's view on the platform. We found no public information on organiser-side attendee export at any time, checkout without a platform account, or a white-label set-up.

pretix

The roles are stated plainly — the organiser acts as data controller and pretix as processor under Art. 28 GDPR, with a data processing agreement to sign inside the account, white-label hosting under the organiser's brand, a REST API, and a customer-account function that builds the organiser's own customer base. We found no public information on whether the platform markets other events to the organiser's buyers, newsletter consent in the checkout, attendee messaging, or deletion and anonymisation after the event, so the cost of leaving is unproven.

Eventbrite

The contracting entity is a Delaware corporation with its headquarters in San Francisco; the Cork company appears solely as the EU representative for data protection law, and we found no public information on where attendee, order and payment data are hosted. A subprocessor list and a data processing addendum are published, and the privacy policy names the third-party categories in the chain, among them advertising agencies, data enrichment firms, email service providers and hosting providers. We found no public information on security certifications or EU hosting on the captured pages.

pretix

The imprint proves a German contracting entity (pretix GmbH, Heidelberg, registered at Amtsgericht Mannheim under HRB 738451), and the homepage claims ISO 27001 certification and GDPR conformity, with a published GDPR page covering processor duties and Art. 32 security. We found no public information on where attendee, order and payment data are hosted or on any subprocessor in the chain — a green-electricity hosting claim names no location — so the evidence rises only slightly above the basic documented tier.

Eventbrite

"Unbegrenzt kostenlose Events ohne Gebühren" is stated repeatedly, and the structure is public: a service fee plus a payment processing fee that varies by package, country and currency, by default charged to buyers with an organiser absorb option, plus Pro "ab 15 $/Monat", a 50% nonprofit discount on Pro, reduced donation-ticket fees and ads at extra cost. But the captured pages name no per-ticket fee amount or percentage, state that "zusätzliche Gebühren für die Zahlungsabwicklung" can arise depending on payout country and payment method, and price custom packages only through the sales team — an organiser cannot compute the cost of a paid event from these pages alone.

pretix

The only pricing statement on the captured pages is that test events carry no fees, and a prices page is listed among the vendor's documents. We found no public information on the fee for a paid ticket, payment processing fees, who pays them, subscriptions or credit packs, or payout and refund fees — no organiser could compute the real cost of an event from these pages.