Eventbrite vs pretix

Eventbrite

Multiple ticket types with price options, discount codes and early-bird pricing, add-ons such as VIP features, merchandise and parking, a checkout embeddable on our own website, waiting lists, reserved seating and timed entry are all documented, which is most of what I need to run a shop. I found no public information on a white-label shop under our own domain, group or company bookings with several attendees per order, checkout languages, or an accessibility statement for the checkout.

pretix

The shop pages document a white-label shop under the organiser's own domain with a free SSL certificate, a graphical seating-plan editor with seat blocking, add-on product bundles, customer accounts for subscriptions and passes, custom questions as free text, multiple choice or file upload, a waiting list with a two-day notification window, and a shop interface in German, Dutch and English, with barrier-free checkout stated to EN 301 549. We found no public information on group and company bookings with several attendees per order, conditional questions, or recurring dates and course series.

Eventbrite

Cards, Apple Pay, Google Pay and PayPal are offered, with a choice between PayPal and the integrated Eventbrite payment processing, and payouts can come before the event, instantly in minutes, five days after the event or on a custom schedule — plus documented refunds via the original payment method or event credit and the duty to refund everyone when an event is cancelled. Fees default to the buyer with an organiser-absorb option and are split into a service fee and a payment processing fee. I found no public information on partial refunds, chargeback handling, invoice or bank-transfer payment for business buyers, buyer resale, or who acts as merchant of record.

pretix

The payment pages state that attendees pay the ticket price directly to the organiser and pretix never processes the money, with the organiser's own bank or a free choice among dozens of named providers including Stripe, PayPal, Mollie and Adyen, bank transfer with manual, CSV or GoCardless marking, SEPA direct debit via a downloadable SEPA-XML file, and POS terminals with a ZVT interface. We found no public information on refunds of single orders or of a cancelled event, partial refunds, ticket transfer or resale, chargebacks, or the platform's own fee and who pays it, so the money-in path is documented in detail while the money-back path is not.

Eventbrite

Each booking produces a confirmation email with a per-ticket QR code, a Payments & Taxes settings area exists in the dashboard, revenue reports show fees, charges, credits and past payouts, and the platform collects a tax identification number from organisers. I found no public information on VAT rates per ticket, invoices in the organiser's name with consecutive numbers, business-buyer VAT IDs, credit notes for refunds, e-invoicing, or an export to DATEV or any named accounting system — so my month-end reconciliation would stay a spreadsheet job.

pretix

Automatic invoice generation with configurable contents, e-invoices in ZUGFeRD format or sent via Peppol, reverse-charge invoices under § 13b UStG for cross-border EU sales, a DATEV Rechnungsdatenservice that puts invoice data straight into the tax adviser's DATEV online account, and an imprint stating that pretix GmbH is not the seller of the tickets cover most of what I need at month end. We found no public information on VAT identifiers being validated, several VAT rates within one order, net prices for business buyers, or cancellation invoices and credit notes for refunds, and demo prices appear only as gross amounts such as EUR 250,00 including 19% VAT.

Eventbrite

A check-in app for iOS and Android scans QR codes, runs on several devices that sync with Eventbrite's servers, offers manual check-in, a check-out option and automatic check-in on box-office sales, with live figures on check-ins by ticket type, arrivals, attendance and on-site sales. On-site selling with Tap to Pay for tickets and merchandise is documented. I found no public information on offline scanning, badge printing, session or entrance access rules, dedicated scanner hardware, or attendance certificates.

pretix

The check-in pages document pretixSCAN scanning on several devices in real time with duplicate-ticket prevention, an asynchronous offline mode holding a local copy of attendee data that syncs with the server and the other devices, multiple independent check-in lists restrictable to specific products, badges printed in the organiser's own design even live at the door, attendance certificates for all attendees with one click, and an Android POS app whose ticket quotas synchronise with the online shop so on-site and online sales are accounted in one system. We found no public information on walk-in registration, self-service kiosks or turnstile integration.

Eventbrite

The organiser receives buyers' registration data, ticket transfers are disclosed, a data processing addendum for organisers is published, and email campaigns to attendees are included up to 10,000 daily emails without contact limits. But Eventbrite Inc. declares itself the responsible party for personal data from EEA and Swiss users, runs a discovery marketplace that accounts for one in four tickets sold, uses buyer data for its own email, SMS and targeted advertising, and infers demographic attributes about users. We found no public information on organiser-side attendee data export at any time, booking without a platform account, or deletion and retention configured per event.

pretix

The privacy documentation names the organiser as controller and pretix as processor under Art. 28 GDPR with a data processing agreement offered inside the account, the shop runs white-label under the organiser's own domain, pretix states it is not the seller of the tickets, the money goes directly to the organiser, and customer accounts let the organiser build its own permanent customer base. We found no public information on attendee data export and deletion or anonymisation after the event, booking without a platform account, newsletter consent in the checkout, messaging to attendees, or whether the platform markets other events to an organiser's buyers.

Eventbrite

The contracting entity is a Delaware corporation headquartered in San Francisco with an EU representative in Cork, a data processing addendum is published, and a subprocessor list is published, with third-party categories naming advertising agencies, email providers, payment processors and hosting providers. PCI compliance is stated for payments. I found no public information on where attendee, order and payment data are hosted, on subprocessor locations, or on security certifications such as ISO 27001 or SOC 2 — for attendee lists that show who goes where and when, the chain's location stays unproven on the captured pages.

pretix

The imprint names pretix GmbH in Heidelberg, registered at Amtsgericht Mannheim under HRB 738451 with VAT ID DE337556328, the homepage claims Made in Germany, ISO 27001 certification and hosting on 100% green electricity, and the payment page names provider nationalities such as Stripe as American and Mollie as Netherlands-based. Beyond the green-electricity claim we found no public information on where attendee, order and payment data are hosted, and none on ownership or the wider subprocessor chain for email, analytics and support.

Eventbrite

Publishing is free, free events carry no fees, and paid-ticket fees default to the buyer with an organiser-absorb option, split into a service fee and a payment processing fee; Eventbrite Pro is quoted at "ab 15 $/Monat" with a 50% Pro discount for qualifying nonprofits. But no per-ticket fee amount is published — the service fee "variieren je nach Paket, Land und Währung" — additional processing fees can apply depending on payout country and payment method, and we found no public information on refund or payout fees, the VAT treatment of the fees, or pricing for reserved seating and other add-ons. I cannot compute the real cost of a concert from these pages alone.

pretix

The captured pages confirm that a prices document is published and that no fees are charged for test events, but we found no public information on the fee per paid ticket, payment processing fees, whether fees are charged to the organiser or added to the buyer's price, or pricing for add-ons, hardware, payouts and refunds and the VAT treatment of the fees. With only example ticket prices such as EUR 250,00 including 19% VAT on display, I cannot compute the real cost of an event from what was captured.