Booking page & client experience
How this is scored
What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.
0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.
3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.
5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.
8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.
10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.
The Independent Consultant
Live booking pages show the full flow — pick a session type, day and time, see duration, price with VAT, booking questions and cancellation links — plus a waiting-list join on a full session, and captured pages in Greek, French and English backed by a one-click translation feature. Group bookings with seat caps, packages and recurring bookings are listed on every plan. Making it look like my own site means the custom domain and no vendor branding, which sit only in Pro, and we found no public information on accessibility or a customer account with booking history. 1 2 6 7 9 10