Booking page & client experience
How this is scored
What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.
0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.
3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.
5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.
8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.
10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.
The Skeptic
Live pages let clients pick a session type, day and time with durations and prices shown, booking questions are evidenced by the privacy policy's list of attendees' answers, and the free plan includes group bookings and one-click translation. But every captured page carries the vendor's "POWERED BY" badge (removal only on the top tier), and the one cancellation policy we saw asks clients to email or call; we found no public information on embedding the page elsewhere, conditional intake questions, customer accounts or an accessibility statement. Packages and 5-packs reach toward storefront territory, but the page itself stays the vendor's own. 1 2 3 6 7 8