Cloud Telephony (VoIP & Cloud PBX)
easybell Cloud-Telefonanlage
EU-Made Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by easybell GmbH · www.easybell.de
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easybell Cloud-Telefonanlage at a glance
- Vendor
- easybell GmbH
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Default not stated; pages mention Germany source, captured 5 Nov 2026
- Free plan
- Yes, per the vendor’s own page source, captured 5 Nov 2026
- Panel verdict
- The AI panel rates easybell Cloud-Telefonanlage 3/5, the mean of 6 judges. easybell's Cloud Telefonanlage, a cloud PBX and SIP trunk service from easybell GmbH of Berlin, earned weighted totals from 5.4 to 6.5. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 5 Nov 2026. all sources
easybell Cloud-Telefonanlage alternatives, European ones first →
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
easybell's Cloud Telefonanlage, a cloud PBX and SIP trunk service from easybell GmbH of Berlin, earned weighted totals from 5.4 to 6.5. Its strength is verifiable pricing: transparency scores run 8 to 9 — plans, per-minute rates, add-ons, free porting, a worked example totalling 29,85 €, no minimum term and cancellation fourteen days to month end are all public. Calling and routing follows at 6 to 7 on a graphical call flow editor, IVR with ACD functions and queues with five ringing strategies. The low bands are contact centre at 4 to 5 — queues, wallboards and SMS documented, no public information on listen/whisper/barge, callbacks, dialers or vendor AI transcription — and integration and administration at 4, where a TAPI interface and SIP-trunk guides appear without public information on a REST API, single sign-on or CRM click-to-call. No disagreements were flagged; the widest ranges, 5 to 7 on network and compliance and sovereignty, trace to the skeptic's stricter reading of unnamed hosting infrastructure and no published data processing agreement. The shared open question: no public information on emergency calls with a registered location.
Speaks for it
- Prices published end to end, from the 9,95 € seat tier to a worked example totalling 29,85 €, with no minimum term.
- Free porting of numbers and blocks in both directions.
- Call and account data stated to be stored exclusively on German servers on a dedicated virtual machine per customer, with subprocessors named with addresses.
- Guaranteed 99,99 per cent SIP availability on redundant infrastructure in German data centres, with a fraud-protection guarantee in all plans.
- Graphical call flow editor with time and date switches, an IVR with ACD functions, and queues with five ringing strategies and call prioritisation.
Held against it
- Contact centre scores sit at 4 to 5, with no public information on listen/whisper/barge, callbacks, wrap-up time, dialers or vendor AI transcription.
- Integration and administration scores sit at 4, with only a TAPI interface documented and no public information on a REST API, webhooks, single sign-on or CRM click-to-call.
- We found no public information on call recording or on emergency calls with a registered location, including from home offices.
- The captured pages give different figures for one-off number block fees (16,80 € and 99 € against 19,95 €, 49,95 € and 99,95 €).
- ISO 27001 is stated for the data centre rather than the company, and no published data processing agreement was found on the captured pages.
Best for
- You need to compute telephony costs before committing: plans from 9,95 € per month, per-minute rates and a worked example totalling 29,85 € are public, with monthly cancellation.
- You need call and account data on German servers, on a dedicated virtual machine per customer, with subprocessors named with addresses and EU standard contractual clauses for third-country transfers.
- You want to keep existing equipment: the SIP trunk is documented with more than forty certified systems, and automatic provisioning covers Gigaset, Snom, Yealink and Htek phones.
Avoid if
- You run a phone-heavy sales or support floor: contact centre scores sit at 4 to 5, and the documented layer is queues with five ringing strategies, call prioritisation, live wallboards, recurring reports and SMS.
- You depend on CRM click-to-call, a REST API, single sign-on or SCIM for administration; the pages document a TAPI interface and SIP-trunk setup guides, and integration and administration scores sit at 4.
- You need a certification chain covering the vendor itself plus a published data processing agreement; the ISO 27001 statement covers the data centre rather than the company, and sovereignty scores run 5 to 7.
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3.5 of 5 |
| Apps, desk phones & Microsoft Teams | 3 of 5 |
| Call centre, analytics & AI | 2 of 5 |
| CRM integration, API & administration | 2 of 5 |
| Reliability, call security & telecoms compliance | 3 of 5 |
| European sovereignty | 3.5 of 5 |
| Pricing transparency | 4.5 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
The thirty-year letterhead number can move free of charge, and what I need for the deadline weeks is there: an IVR with keypad routing, timeout fallback and an after-hours switch, queues with five distribution strategies and call priority, time- and date-controlled routing, voicemail delivered as an audio file by email and fax as PDF. The visual call flow editor with JSON import and export plus busy lamp fields goes beyond the basics, though we found no public information on call recording, emergency calls with a registered location, call park, or porting timelines. 2 3 11 12 13 15
The IT Administrator
The documented feature set goes well beyond basics: a graphical call flow editor in the Pro plan with time- and date-controlled routing, queues with five distribution strategies and call prioritisation, an IVR with DTMF routing and a fallback extension, busy lamp fields, voicemail and fax delivered by email, and number blocks from ten to a thousand numbers with free porting in and out. We found no public information on call recording or on emergency calls with a registered per-user or per-site location — the latter matters to me for home-office staff — and provisioning of local numbers in other countries is not described. 1 2 3 5 11 12 13
The Contact Centre Lead
The graphical call flow creator with time- and date-controlled routing, an IVR with fallback targets and key assignments, queues with five distribution strategies and call prioritisation, ring groups, free porting and fax to email cover what our German and English hotline needs for routing. We found no public information on emergency calls with a registered location, on call recording, or on call park and pickup, so I cannot credit a full routing suite. 2 3 11 12 15
The Inside Sales Lead
There is a real routing stack here: IVR with ACD functions, queues with five ringing strategies and call prioritisation, a graphical call flow creator with time- and date-controlled routing, caller-ID manipulation and prefix-based routing, voicemail and fax to email, busy lamp fields, number blocks and free porting with its scope described. But we found no public information on call recording, emergency calls with a registered location, or local numbers outside Germany — the last one matters when my reps work Austria and Switzerland. 11 12 3 5 2
The Data Protection Officer
Routing depth is genuinely strong: a graphical call flow editor with time, calendar and caller-number switches, an IVR with ACD functions and timeout fallback, queues with five ringing strategies and call prioritisation, ring groups, busy lamp fields, fax to email, voicemail to email, conference rooms and free porting of numbers and blocks. We found no public information on emergency calls with a registered location, call recording with consent announcements, call park, or international numbers in other countries, which is what holds it below the top band — for six medical practices I would want the emergency-calling story before signing. 12 11 2 3 13
The Skeptic
The call flow editor is documented down to module level — time, date and manual switches, prefix routing, caller-ID rewriting, queue priority — with IVR and fallback targets, voicemail-to-email, fax-to-email, free porting in both directions and priced number blocks. But the captured pages say nothing about emergency calls with a location, call recording, international numbers in other countries or how long a port actually takes, which keeps it short of the next level. 2 3 5 11 12
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
My staff keep their desk phones — Gigaset, Snom, Yealink and Htek are verified vendors with automatic provisioning, a Snom D865 can be bought outright and a FRITZ!Box rented, and a Yealink DECT base is documented in the help centre. There is a desktop client for Windows and macOS and a mobile app for Android and iOS that carries the office number on the road, plus a Teams Connector at a published price; we found no public information on a browser client, presence, or the method and any certification behind the Teams connection. 2 5 13 14 18
The IT Administrator
Desktop clients for Windows and macOS plus Android and iOS apps that carry the office number and extension on the road and in the home office, automatic provisioning of desktop and DECT phones in the Classic plan with an ACS function that pushes settings to the device, and verified makers Gigaset, Snom, Yealink and Htek — that covers my production halls. A Teams Connector exists and is priced, but the captured pages do not state Direct Routing or Operator Connect certification, and we found no public information on a browser client, presence or fixed-mobile convergence. 1 2 13 14 20
The Contact Centre Lead
A desktop client for Windows and macOS, an Android and iOS app with push and the office number on the road, automatic provisioning for Snom, Yealink, Gigaset and Htek phones, hardware to buy or rent, and a Teams connector give my agents every endpoint they realistically use. We found no public information on a browser client, on presence, on call handover between devices, or on Direct Routing or Operator Connect certification for Teams, so the endpoint story stops short of the strongest level. 2 5 13 14 18 20
The Inside Sales Lead
A desktop client for Windows and macOS, an Android/iOS app that puts the office number and extension on the mobile worldwide, automatic provisioning via ACS for verified vendors Gigaset, Snom, Yealink and Htek, a Yealink DECT configuration guide, hardware to buy or rent, and a Teams Connector cover most of what my reps carry to a trade fair. The Teams connection route (Direct Routing or Operator Connect) and its certification are not described, and we found no public information on a browser client or app features documented per platform. 13 2 20 14 5 1
The Data Protection Officer
Windows and macOS desktop clients, Android and iOS apps that carry the office extension worldwide, automatic provisioning of desk and DECT phones from named makers including Snom, Yealink, Gigaset and Htek, hardware sold or rented, and a priced Teams Connector are all documented. The captured pages do not describe a browser client, presence, fixed-mobile convergence with a SIM, or Teams certification such as Direct Routing or Operator Connect, so I place it in the middle band. 13 2 5 14
The Skeptic
Named desk phones from Gigaset, Snom, Yealink and Htek with automatic provisioning including a DECT base, hardware sold or rented with prices, a mobile app that carries the office number worldwide, a desktop client and a priced Teams Connector. We found no public information on a browser client, presence, device handover, Teams certification via Direct Routing or Operator Connect, or fixed-mobile convergence — and the desktop client sits only in the top plan. 2 5 13 14 20
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
For deadline weeks there is a genuine queue: agents log in and out, five ringing strategies apply, calls can be prioritised, and the Pro plan adds live wallboards, dashboards and recurring reports, with SMS sendable from the customer portal. We found no public information on wrap-up time, listen-in or coaching functions, callbacks for missed calls, outbound dialers or built-in AI transcription; external AI systems can be attached via FQDN, but that is a bring-your-own arrangement. 2 5 11 12 16
The IT Administrator
Queues are genuinely built: static and dynamic agents who log in and out, five ringing strategies, call prioritisation, and live wallboards with warning thresholds plus recurring reports in the Pro plan. We found no public information on wrap-up time, listen/whisper/barge monitoring, callbacks from the queue, outbound dialers, per-agent statistics, or AI transcription, summaries or a voicebot — external AI services can be hooked in via an address integration, but no AI feature of the product itself is documented. 2 12 15 16
The Contact Centre Lead
Queues with agent log-in and log-out, five distribution strategies and call prioritisation, live wallboards with waiting-call alerts and recurring reports in the Pro plan, and SMS from the customer portal put this at the documented middle for a team that lives on the phone. We found no public information on skills-based queues, callbacks instead of hold music, listen and whisper or barge, wrap-up time, call recording for coaching, or AI transcription and automatic call summaries; the FQDN hook for external AI services is an integration path, not a native feature. That means I would run my Monday queue without whisper mode for new agents and still type my own summaries. 2 5 12 15 16
The Inside Sales Lead
Queues with static and dynamic agents who log in and out, live wallboards with waiting-call alerts, dashboards with drag-and-drop widgets, recurring reports and SMS priced from the customer portal are documented. But we found no public information on power dialers, listen, whisper and barge, wrap-up time, missed-call callbacks, call recording for coaching, or AI transcription and summaries — exactly the layer my twelve reps would run on all day. 12 16 2 5 15
The Data Protection Officer
Queues with dynamic agent log-in and log-out, five ringing strategies, call prioritisation, live wallboards with waiting-call alerts and recurring reports in the Pro plan are documented. We found no public information on wrap-up time, listen, whisper and barge, callback, outbound dialers, SMS or WhatsApp beside calls, or AI transcription and summaries; the only AI mention is that external AI applications can be integrated by the customer via an FQDN — no vendor transcription service is documented for me to assess, and none is evidenced either. 12 16 11 2
The Skeptic
Queues with static and dynamic agents, five ring strategies, call priority, live wallboards with fullscreen mode and alerts, recurring reports and priced SMS are all documented. Beyond that we found no public information on wrap-up time, listen/whisper/barge, callbacks, dialers, missed-call lists, recording, or any transcription or voicebot of the vendor's own — the AI hook is an interface where you attach your own external service. 2 5 12 16
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
The SIP trunk is documented for thirty-plus named telephone systems including 3CX, Asterisk, STARFACE and Swyx, so an existing PBX would stay usable, and there is a customer portal with user management, multi-edit and multi-site capability alongside a partner portal for resellers. We found no public information on a REST API, webhooks, roles, single sign-on, two-factor authentication or audit logs; for CRM connections only a TAPI interface is named, and HubSpot appears in the privacy policy as the vendor's own marketing tool rather than as a product integration. 1 2 17 18
The IT Administrator
SIP trunking for existing PBXs is documented in depth, with setup guides for a long list of named systems from 3CX and Auerswald to Swyx and STARFACE, and the Classic plan offers user management with multi-edit and backups alongside a partner portal where resellers order and administer connections. As an administrator, though, I found no public information on a REST API or webhooks for the number plan, single sign-on from our directory, SCIM provisioning, admin roles or audit logs, and no CRM or helpdesk integrations with click-to-call. 2 3 17 18
The Contact Centre Lead
Strong where the phone system meets an existing PBX: over forty certified systems, a long list of named telephone systems with setup guides, a customer portal with user management and multi-edit, multi-site capability, and a genuine partner portal for resellers. We found no public information on CRM or helpdesk integrations with click-to-call and call logging, on a REST API or webhooks, or on administrative roles, single sign-on and two-factor authentication; only a TAPI interface and an FQDN hook for external services are documented, which leaves my agents without caller pop-ups in our helpdesk. 2 3 17 18 19
The Inside Sales Lead
A customer portal with user management and multi-edit, multi-site capability, a TAPI interface, SIP trunks documented for over thirty named PBX systems, and a genuine partner portal with ordering and administration are documented. There is no documented CRM integration in either direction — HubSpot appears only as easybell's own marketing and CRM tool in the privacy policy, not as a customer-facing click-to-call or call-logging integration — and we found no public information on a REST API, webhooks, single sign-on or SCIM. 2 17 18 10
The Data Protection Officer
SIP trunk documentation names more than forty certified PBXs, softphones, SBCs and gateways, a partner portal administers sub-customer connections with lifetime commissions, and user management, multi-edit and backups exist in the Classic plan. We found no public information on CRM integrations with click-to-call and call logging, a REST API, webhooks, single sign-on, SCIM, two-factor authentication or audit logs; only a TAPI interface is mentioned, which is thin for a multi-site group. 17 3 2 18
The Skeptic
SIP trunking with a named list of dozens of compatible PBX systems, a TAPI interface, a portal with user management, multi-edit and branch capability, and a real partner programme with its own portal and lifetime commissions. We found no public information on a documented REST API, webhooks, roles, single sign-on, two-factor authentication or audit logs, and the only CRM named on the pages is the one the vendor uses itself for marketing. 2 3 17 18
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
They guarantee 99.99% availability for the SIP servers on redundant infrastructure standing exclusively in German data centres, run a public status page, encrypt with TLS and SRTP — stated as valid within their own network boundary — and name the Bundesnetzagentur as supervisory authority in the imprint, with an ISO 27001-certified datacentre, a fraud-protection guarantee in all plans and retention periods for call data published. We found no public information on SLA credits, a public incident history, or emergency calling for home-office users, and the ISO certificate is stated for the datacentre rather than for the company itself. 2 3 6 8 10 20
The IT Administrator
German operation is well evidenced: redundant infrastructure exclusively in German data centres with an ISO 27001 certified data centre, a guaranteed 99,99 % availability for the SIP servers, TLS and SRTP encryption documented down to device setup guides, a public status page, the Bundesnetzagentur named as supervisory authority, automatic fraud-pattern detection in every plan plus a fraud protection guarantee, and retention periods for call records stated. What holds it back: we found no public information on SLA credits, emergency calling from softphones or home offices, or certification of the company itself, and the encryption guarantee is scoped to within the easybell network boundary. 2 3 6 8 18 20
The Contact Centre Lead
Availability of 99,99 percent is guaranteed for the SIP servers on redundant infrastructure exclusively in German data centres, a public status page exists, TLS and SRTP encryption are documented within the easybell network, the Bundesnetzagentur is named as supervisory authority, toll fraud is covered by a protection guarantee, and retention of call records is stated. We found no public information on an SLA with credits, on a public incident history, on emergency calling from softphones or home offices, or on ISO 27001 beyond the data-centre certificate, so I stay below the strong level. 2 3 6 8 10 19
The Inside Sales Lead
Guaranteed 99.99% SIP availability on redundant infrastructure exclusively in German data centres, SRTP and TLS with ports and codecs documented, a public status page, the Bundesnetzagentur named as supervisory authority with the telecoms arbitration body, ISO 27001 stated for the data centre, a fraud-protection guarantee in all tariffs, and published retention periods for call data give me a solid audit story. We found no public information on SLA credits, a public incident history, or emergency calling for home-office users. 3 2 6 8 10 18
The Data Protection Officer
This is the layer I read first, and much of it is there: hosting exclusively in redundant German data centres, a guaranteed 99.99 per cent SIP availability, SRTP and TLS with the boundary honestly stated at the Easybell network edge, an ISO 27001 certified data centre, the Bundesnetzagentur named as supervisory authority, a public status page, an automatic toll-fraud block with a fraud guarantee, and retention periods stated — call detail records three months, the call list six, with an option to waive the itemised bill. We found no public information on SLA credits, a public incident history, emergency calls from home offices, or a certification covering the company itself rather than the data centre. 3 2 6 8 10 18
The Skeptic
A 99.99 percent availability guarantee, redundant German data centres with ISO 27001 for the data centre, a public status page that lists only multi-customer incidents, TLS and SRTP — though the vendor's own text limits that encryption to within its network boundary — plus toll-fraud protection with a guarantee and stated retention for call records. I found no SLA credits, no emergency-call handling for home offices and no vendor-level certification with its scope, so I stop in the middle. 2 3 6 8 10 18
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
The chain looks European on the captured pages: easybell GmbH is registered in Berlin, the parent Dstny sits in Brussels, call and account data are stored exclusively on German servers — on a dedicated virtual machine per customer — and the privacy policy names subprocessors with addresses such as Nect in Hamburg and coeo in Dormagen, with HubSpot processing confined to EU data centres and third-country transfers covered by EU standard contractual clauses. We found no public information on a published data processing agreement, US services such as Google Analytics and Microsoft Clarity appear in the website chain, and ISO 27001 is stated for the datacentre only. 2 3 7 8 10
The IT Administrator
Customer data is stored exclusively on servers in German data centres, even on a dedicated virtual machine per customer, the contracting entity is easybell GmbH in Berlin under a Brussels-based European group, and the privacy policy names subprocessors with their addresses — Nect in Hamburg, coeo Inkasso in Dormagen, DHL — with HubSpot processing confined to EU data centres and third-country transfers covered by EU standard contractual clauses. A published data processing agreement is not evidenced on the captured pages, and the website chain itself uses US services such as Google Analytics and Microsoft Clarity. 2 7 8 10 18
The Contact Centre Lead
The contracting entity is easybell GmbH in Berlin under the Brussels-based Dstny group, all servers are stated to be in Germany with a dedicated virtual machine per customer, and the privacy policy names subprocessors with addresses and standard contractual clauses for third-country transfers, with a data protection officer appointed. We found no public information on a published data processing agreement or a transfer impact assessment, and the ISO 27001 statement covers the data centre rather than the company, so the chain looks European but is not documented end to end. 2 3 7 8 10 18
The Inside Sales Lead
easybell GmbH is registered in Berlin with a German commercial register entry and VAT ID, storage runs exclusively on German servers with a dedicated virtual machine per customer, the parent Dstny sits in Brussels, and the privacy policy names subprocessors with their addresses plus standard contractual clauses for third-country transfers. A published data processing agreement and the carriers behind the numbers are not documented, so the chain is well evidenced but not proven end to end. 8 2 7 10
The Data Protection Officer
easybell GmbH in Berlin, part of the Brussels-headquartered Dstny group, stores call data exclusively on German servers with a dedicated virtual machine per customer, and the privacy policy names its subprocessors with addresses — Nect in Hamburg, coeo Inkasso in Dormagen, DHL, HubSpot processing in EU data centres — and covers third-country transfers with EU standard contractual clauses. What still stops me signing today: we found no public information on a published data processing agreement, and the hosting data centre is not named beyond its ISO 27001 certification. 2 10 8 7 3
The Skeptic
A German contracting entity with a commercial register number, customer data exclusively on German servers on a dedicated virtual machine, the Dstny group in Brussels behind it, and a privacy policy that names subprocessors with addresses. But hosting infrastructure is not named, we found no published data processing agreement on the captured pages, and who actually carries the calls is not documented — the website itself runs through Google Analytics, Microsoft Clarity and Survey Monkey. 2 7 8 10
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
The partners could genuinely compute our annual bill from these pages: seat prices for Basic, Classic and Pro with their scaling steps, trunk tariffs with per-minute rates and Fair Flat minute packages, free porting in both directions, devices to buy or rent, no set-up fee on the phone system, monthly cancellation at fourteen days to month end, priced add-ons like the Teams Connector and premium hotline, VAT explicitly excluded — even a worked example totalling 29,85 €. The one blemish: the captured pages give different figures for the one-off number block fees (16,80 € and 99 € against 19,95 €, 49,95 € and 99,95 €). 1 2 3 5 15
The IT Administrator
A buyer can compute most of the annual cost from public pages alone: every cloud PBX tier from a free Basic up to Pro with 50 seats at 49,95 €/month with the per-25-seat scaling rule, trunk tariffs from Business 2 at 1,95 €/month to Volume 1000, per-minute rates from 0,98 ct/min into the German fixed network, minute packages, free porting in and out, devices priced to buy or rent, the Teams Connector at 5 €/month per 10 users, no minimum term, and all prices plus statutory VAT. Minor frictions remain: the captured pages give different figures for the 10er and 1000er number block fees (19,95 € versus 16,80 €, and 99,95 € versus 99 €), the 1000-block is on request and not available in all area codes, and the international destination list is partial. 1 2 3 5 15
The Contact Centre Lead
I can nearly compute our year from public pages alone: seat plans from 9,95 € to 49,95 € with priced additional seats, trunk tariffs with per-minute rates and national and international minute packages, one-off number block fees, free porting in and out, devices to buy or rent, the Teams connector at 5 € per ten users, premium support options, SMS at 9,8 ct, no minimum term with cancellation 14 days to month end, and prices quoted excluding VAT — down to a worked example totalling 29,85 €. The captured pages give different figures for the thousand-number block, and that block is partly on request, which keeps it a step short of full computability. 1 2 3 5 15
The Inside Sales Lead
Every plan is public with its scaling rule, per-minute rates for German and international destinations, number blocks and free porting in and out, devices to buy or rent, add-ons like the Teams Connector and premium service, no minimum term with monthly cancellation, and VAT treatment stated — the page even totals an example basket at 29,85 €. The only wrinkle: the captured pages give different figures for number block set-up fees (19,95 € and 49,95 € versus 16,80 € and 99 €), so a buyer should confirm the current one-off block price. 1 5 3 2 15
The Data Protection Officer
Prices are published end to end: every plan tier and seat scaling rule, trunks and Fair Flat minute packages, per-minute rates including international, number blocks, devices, set-up fees, add-ons such as the Teams Connector and premium service, VAT stated as excluded, no minimum term with cancellation at fourteen days to month end, free porting in and out, and even a worked monthly example totalling 29,85 €. The captured pages give different figures for the thousand-number block — 99 € once on one page and 99,95 € on another, and available only on request in some area networks — which is the single blemish on otherwise complete computability. 1 3 5 2
The Skeptic
Plans with scaling rules, per-minute rates domestic and international, number blocks, porting free in and out — so the numbers leave for nothing — devices bought or rented, no set-up fee, monthly cancellation, VAT treatment stated, and even a worked example totalling 29,85 €. The captured pages give different figures for number-block fees (16,80 € and 99 € on one, 19,95 € to 99,95 € on another) and we found no priced call-centre or AI add-on; the rest of what a buyer needs to compute the annual cost is public. 1 3 5 15
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about easybell Cloud-Telefonanlage
Is easybell Cloud-Telefonanlage European?
Yes. whats-best.ai classifies easybell Cloud-Telefonanlage as EU-Made.
Where does easybell Cloud-Telefonanlage store data?
The default storage location for customer data is not stated on the vendor’s pages as of 5 Nov 2026. The vendor’s pages mention Germany as hosting location, per the vendor’s page captured 5 Nov 2026.
Does easybell Cloud-Telefonanlage have a free plan?
Yes. easybell Cloud-Telefonanlage has a free plan, per the vendor’s page captured 5 Nov 2026.
What are the best alternatives to easybell Cloud-Telefonanlage?
As of 6 Nov 2026, the panel rates Placetel (3.5/5), RingCentral RingEX (3/5) and Aircall (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: easybell Cloud-Telefonanlage alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 9 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 8 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown. Know more? Tell us
Sources (20)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.easybell.de Checked 5 Nov 2026 Details →
- 2 Features page (cloud PBX) www.easybell.de Checked 5 Nov 2026 Details →
- 3 Features page (SIP trunks) www.easybell.de Checked 5 Nov 2026 Details →
- 4 Pricing page www.easybell.de Checked 5 Nov 2026 Details →
- 5 Price list (business) www.easybell.de Checked 5 Nov 2026 Details →
- 6 Public status page www.easybell.de Checked 5 Nov 2026 Details →
- 7 About page (group) www.easybell.de Checked 5 Nov 2026 Details →
- 8 Legal notice www.easybell.de Checked 5 Nov 2026 Details →
- 9 Terms of service www.easybell.de Checked 5 Nov 2026 Details →
- 10 Privacy policy www.easybell.de Checked 5 Nov 2026 Details →
- 11 Calling, numbers & call routing — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 12 Calling, numbers & call routing — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 13 Apps, desk phones & Microsoft Teams — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 14 Apps, desk phones & Microsoft Teams — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 15 Call centre, analytics & AI — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 16 Call centre, analytics & AI — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 17 CRM integration, API & administration — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 18 CRM integration, API & administration — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 19 Reliability, call security & telecoms compliance — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →
- 20 Reliability, call security & telecoms compliance — found from sitemap www.easybell.de Checked 5 Nov 2026 Details →