Cloud Telephony (VoIP & Cloud PBX)
peoplefone
EU origin, foreign-owned Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by peoplefone GmbH · www.peoplefone.com
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peoplefone at a glance
- Vendor
- peoplefone GmbH
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan
- Yes, per the vendor’s own page source, captured 5 Nov 2026
- Panel verdict
- The AI panel rates peoplefone 2.5/5, the mean of 6 judges. peoplefone GmbH of Fellbach sells cloud telephony to business customers — SIP trunks, the vPBX cloud PBX, hosted 3CX and Microsoft Teams calling — and the judges reward two things above all: calling and routing scores 6-7 and pricing transparency scores 6-7. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 6 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
peoplefone GmbH of Fellbach sells cloud telephony to business customers — SIP trunks, the vPBX cloud PBX, hosted 3CX and Microsoft Teams calling — and the judges reward two things above all: calling and routing scores 6-7 and pricing transparency scores 6-7. They credit documented basics: geographic and international numbers from 52 countries, porting at 0,- € in both directions, queues and IVR, a free mobile app showing the office number, a documented free REST API with Make and Zapier, and published per-minute rates (Deutschland 0,01 € fixed, 0,10 € mobile). The standing weakness is the contact center, a flat 4: we found no public information on wallboards, listen-in or barge, callbacks, dialers or AI transcription, and the AI material describes connecting third-party voicebots over the SIP trunk. Sovereignty holds at a flat 5 — German hosting, a data processing agreement in the customer portal, but the privacy policy discloses non-DPF-certified US tools and no security certification is stated. Score spreads stay within two points; apps and devices runs 4-6 where judges weighed the thin desk-phone and DECT detail.
Speaks for it
- Calling and routing scores 6-7, on documented geographic and international numbers from 52 countries, free porting in both directions, queues, IVR and a visual callflow editor.
- Pricing transparency scores 6-7: per-minute rates (Deutschland 0,01 € fixed, 0,10 € mobile), the queue at 4,- €, analytics at 0,50 € and 1,50 € per user, and porting at 0,- € are public.
- A documented, free REST API pushes caller lookups and call histories into the CRM, with Make, Zapier and prebuilt click-to-call alongside.
- The mobile app shows the office number on outgoing calls without forwarding fees and is free for vPBX customers.
- The terms commit to 99.9 per cent availability averaged over 365 days, with TLS and SRTP offered at no charge.
Held against it
- Contact center scores a flat 4: we found no public information on wallboards, listen-in or barge, callbacks, dialers, agent states or AI transcription.
- We found no public information on call recording, call park, or emergency calls (110/112) with a registered caller location.
- The privacy policy discloses tools from unsafe third countries and non-DPF-certified US tools, and no security certification is stated.
- We found no public information on single sign-on, SCIM, admin roles, two-factor authentication or audit logs, and the public API currently serves SMS rather than users, numbers or routing.
- No published price for international numbers, number blocks or desk phones, and the captured pages give different figures for the vPBX PLUS plan.
Best for
- You run a small or mid-sized German business and want to keep your letterhead number: porting is 0,- € both ways, vPBX plans run up to 50 users, and queues, IVR and time-based forwarding are documented.
- Your team lives in Microsoft Teams or works on the road: telephony runs in Teams without a separate PBX, and the free mobile app shows the office number on outgoing calls.
- You want to keep an existing PBX: the SIP trunk is the vendor's core product, with certified PBX integration and 3CX named.
- You want to compute most of an annual bill yourself: per-minute rates, add-on prices, fair-use limits and minimum terms are published.
Avoid if
- You operate a contact center needing wallboards, listen-in or barge, callbacks, dialers, agent states or AI transcription: the documented offering stops at queues, programmable announcements and per-agent analytics.
- Your compliance review requires a stated security certification or DPF-certified tooling — ask the vendor: the public pages we read do not show it
- You must have every line of an annual bill computed before signing — ask the vendor: the public pages we read do not show it
The scores
| Criterion | Panel median |
|---|---|
| Calling, numbers & call routing | 3 of 5 |
| Apps, desk phones & Microsoft Teams | 2.5 of 5 |
| Call centre, analytics & AI | 2 of 5 |
| CRM integration, API & administration | 2.5 of 5 |
| Reliability, call security & telecoms compliance | 2.5 of 5 |
| European sovereignty | 2.5 of 5 |
| Pricing transparency | 3.5 of 5 |
Calling, numbers & call routing
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How this is scored
What the phone system does with a call: local geographic numbers in the customer's own area code and in other countries, number blocks and porting of existing numbers, extensions, IVR menus, queues, ring groups and hunt groups, time-based and holiday routing, call forwarding and transfer, voicemail to email, fax to email, conference calls, call recording, call park and pickup, busy lamp fields, caller ID per user or team, and emergency calls (110 and 112) with the caller's location.
0 — Places no phone calls on the public telephone network; a chat or meeting tool with internal calling only.
3 — Phone numbers and extensions with forwarding and voicemail; IVR, queues, time-based routing and porting are basic or not described.
5 — Local numbers in the customer's area code with porting documented, IVR menus, queues and ring groups, time-based and holiday routing, voicemail to email, call transfer and pickup, call recording, fax or fax to email, and emergency calling described.
8 — Number blocks and international numbers in many countries, a visual call flow editor, skills or priority routing, call park and busy lamp fields, recording rules per user or queue with consent announcements, emergency calls with a registered location per user or site, and the porting process and its timelines documented.
10 — Call handling a large multi-site company runs on: every feature above with number provisioning and porting by API, routing by caller data from the CRM, location-aware emergency calling for home offices, and the full feature set documented per plan with its limits.
The Office Manager
Porting in and out is priced at 0,- € and porting is step two of the documented onboarding, which is what our letterhead number needs; geographic numbers are offered with a local-presence rule and international numbers from 52 countries, and IVR, queues, time-based forwarding, visual call flow, transfer, busy lamp fields, conference and fax to email are all documented. I found no public information on call recording, on voicemail delivered to email as such (a personal voicemail per user plus a text-to-speech announcement module is described), on holiday routing or porting timelines, and emergency calling 110/112 is not described — the "Notfall-Routing" item secures our reachability rather than reaching the emergency services. 2 3 6 11 13 16
The IT Administrator
The hosted exchange covers the daily bread: geographic numbers with local presence required, porting free in both directions, IVR and queues with routing by availability or load, time-based forwarding, fax to mail, call transfer and busy lamp fields, plus international numbers from 52 countries and a visual call flow editor. We found no public information on call recording, holiday routing or emergency calls with a registered caller location — the Notfall-Routing on the trunk page secures reachability, not 110 or 112. 2 3 6 11 13 14 16
The Contact Centre Lead
IVR, queues, time-based and manual forwarding, direct and announced transfer, busy lamp fields for internal users, hold, conference with up to five participants and fax to email are all documented for the virtual PBX, and porting to and from peoplefone is stated as free of charge. Geographic and international numbers from 52 countries with many regional area codes are offered, with a visual callflow editor on the higher plan. For the anchor-8 territory we found no public information on skills or priority routing, call park, call recording, number blocks, or 110/112 emergency calling with a registered caller location. 2 13 11 16
The Inside Sales Lead
Local German numbers tied to the subscriber's area, international numbers from 52 countries, porting in both directions at zero euro, IVR per branch level, queues with routing by availability and load, time-based forwarding, busy lamp fields, fax to mail and the visual callflow editor give my team a real phone platform. We found no public information on call recording, call park or emergency calling with a registered location. 13 2 6 16 14 11
The Data Protection Officer
Geographic numbers tied to the customer's own area code, free porting in and out, IVR levels, queues with programmable announcements and load-based routing, time-based forwarding, per-user voicemail, T.38 fax to mail, transfer, hold and busy-lamp fields are documented, with international numbers from 52 countries and a visual call-flow editor. We found no public information on call recording, call park, or emergency calls with the caller's registered location, which is where the upper levels sit. 2 3 6 11 13 14 16
The Skeptic
Geographic numbers in 52 countries, free porting in and out, IVR priced per branch level, queues with routing by availability and load, time-based forwarding, a visual callflow editor, transfer, hold, busy lamp fields and fax to mail are all documented. But porting timelines are not documented, and beyond a reachability safeguard we found no public information on emergency calls with a registered caller location, on call recording, or on call pickup. 1 2 6 13 14 16
Apps, desk phones & Microsoft Teams
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How this is scored
Where the calls are made and taken: desktop and mobile softphone apps, a browser client, presence, desk phones and DECT handsets from named makers (Yealink, Snom, Gigaset, Poly, Cisco) provisioned automatically, devices for sale or rent, the mobile phone as an extension with the company number shown, fixed-mobile convergence, Microsoft Teams calling through Direct Routing or Operator Connect, headset support, and the apps' ratings and update notes.
0 — No app and no device support; calls only through hardware the customer configures by hand.
3 — A softphone or mobile app; desk phones, Teams calling and the company number on mobile are basic or not described.
5 — Desktop, mobile and browser apps with presence, desk phones from named makers provisioned automatically, the company number shown on outgoing mobile calls, call handover between devices, and a Microsoft Teams integration or connector.
8 — A list of supported desk and DECT phones with auto-provisioning documented, devices sold or rented, Microsoft Teams calling through Direct Routing or Operator Connect with certification stated, fixed-mobile convergence with a SIM or mobile network, and app features documented per platform.
10 — Every endpoint a workforce uses, managed from one place: desk, DECT, mobile, browser and Teams with feature parity stated, device fleet management and firmware updates from the portal, and the app's accessibility and offline behaviour documented.
The Office Manager
iPhone and Android apps show the office number on outgoing calls without forwarding fees and are free for vPBX customers, a browser softphone for PC and Mac is listed, auto-provisioned SIP phones with headset integration sit in the feature matrix, and Microsoft Teams telephony is offered — good news for keeping our desk sets. No phone makers are named, no Teams certification is stated, and I found no public information on presence, call handover between devices or device fleet management; only peoplefone-certified devices may be used. 1 2 6 15 16
The IT Administrator
iPhone and Android apps, a browser softphone for PC and Mac with Jabra, Plantronics and Poly headsets, auto-provisioned SIP phones and Teams telephony without a separate PBX are documented, and outgoing mobile calls show the office number. The captured pages name no device makers, and we found no public information on DECT handsets, presence, device handover or Teams certification — my production halls run on DECT, so that is the sticking point for me. 1 2 6 11 15 16
The Contact Centre Lead
iPhone and Android apps plus a browser-based softphone for PC and Mac are documented, the office number shows on outgoing mobile calls without call forwarding, and SIP phones are auto-provisioned with headset integration naming Jabra, Plantronics and Polycom. Microsoft Teams calling is offered with Direct Routing and no separate PBX. We found no public information on desk phone makers by name, DECT handsets, presence, or handover of a live call between devices. 15 16 2 6 1
The Inside Sales Lead
The mobile app for iPhone and Android puts the office number on outgoing calls without call forwarding and at no extra cost — what my reps need at trade fairs — plus a web softphone for PC and Mac with Jabra, Plantronics and Polycom headset support and Microsoft Teams telephony via Direct Routing. We found no public information naming desk phone or DECT makers, device sale or rental, presence or handover between devices. 15 16 2 6 1 11
The Data Protection Officer
iPhone and Android apps showing the office number on outgoing mobile calls, a browser softphone for PC and Mac, auto-provisioned SIP phones with headset support from Jabra, Plantronics and Polycom, and Microsoft Teams telephony described as Direct Routing are documented, with mobile plans and multi-network data SIMs alongside. We found no public information naming desk-phone or DECT makers, presence, or device rental for handsets. 1 2 6 15 16
The Skeptic
iPhone and Android apps showing the office number on outgoing mobile calls without forwarding, a browser softphone for PC and Mac, headsets from Jabra, Plantronics and Polycom, and Microsoft Teams calling are documented. Desk phones are only described as certified with the list living elsewhere, and we found no public information on presence, call handover between devices, or DECT handsets. 1 2 6 11 15 16
Call centre, analytics & AI
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How this is scored
How a team that lives on the phone is run: ACD queues with skills and priorities, agent states and wrap-up time, a wallboard, live monitoring with listen, whisper and barge, callbacks instead of waiting, outbound and power dialers, call statistics and reports per agent and queue, missed-call handling, AI transcription, summaries and sentiment, an AI receptionist or voicebot, and SMS or WhatsApp beside calls.
0 — No queues or call statistics of any kind; calls ring until someone answers.
3 — A simple queue and a call history; agent states, live monitoring, reports and AI features are basic or not described.
5 — Queues with agent log-in and log-out, wrap-up time, a wallboard or live view, call statistics per agent and queue, missed-call lists with callback, call recording for coaching, and AI transcription or summaries offered.
8 — Skills-based routing, listen, whisper and barge, callback in queue, outbound or power dialers, scheduled and exportable reports, AI transcription, summaries and sentiment with the languages listed, an AI receptionist or voicebot, and SMS or messaging channels beside calls.
10 — A contact centre that replaces a separate suite: workforce management and quality scoring, omnichannel routing, real-time AI coaching, and every AI feature documented with its model provider, data handling and an opt-out.
The Office Manager
Queues with routing by availability or load, individually programmable announcements and forwarding logic are documented and priced per queue, which would carry our tax-deadline weeks, and the analytics module evaluates employees, groups and queues including call-agent utilisation, with simple or automated custom reports in the Advanced tier. I found no public information on agent states, a wallboard or live view, listen-in, callbacks or missed-call lists, and no AI transcription or voicebot of its own — the AI references describe connecting external systems over the SIP trunk. 4 6 14 17 18
The IT Administrator
There is a priced queue module with programmable announcements and routing logic, and an analytics tool evaluating employees, groups and queues with automated custom reports at the Advanced tier, plus SMS beside calls via API and reminder modules. We found no public information on agent states, wallboards, listen/whisper/barge, callbacks, dialers or AI transcription and summaries — the AI mentioned is external voicebots connected through the domain-based trunk. 2 4 6 14 17 18
The Contact Centre Lead
Queues with individually programmable announcements and routing by availability or load are documented, the queue and IVR modules are priced per unit, and peoplefone ANALYTICS covers call frequency, duration, telephony during opening hours and agent utilisation, with Basic and freely definable Advanced reports for employees, groups and queues — that per-agent reporting is exactly what I read on Tuesdays. But my Monday wishlist mostly goes unanswered: we found no public information on a wallboard, live listen, whisper or barge for training new agents, callbacks instead of hold music, skills-based queues, outbound dialers, or AI transcription, summaries or a voicebot; AI voice systems appear only as third-party platforms you connect through the domain-based SIP trunk. 2 14 17 18 6
The Inside Sales Lead
Queues are routed by availability and load with programmable announcements, and ANALYTICS reports on employees, groups and queues with automated, freely definable reports in the Advanced version. For a team that lives on the phone we found no public information on a power dialer, wallboard, listen-in or barge, agent states, wrap-up, missed-call callback, call recording or AI transcription; the voicebot material describes connecting third-party AI over the SIP trunk. 6 14 17 18 4 7
The Data Protection Officer
Queue modules with individually programmable announcements and forwarding by availability or load, plus a real analytics product with call frequency, duration, agent utilisation and freely definable automated reports, are documented, alongside business SMS. We found no public information on agent states, wallboards, live monitoring, callbacks, missed-call handling, or AI transcription and summaries — for six medical practices I need to know which model would write a transcript of a patient call and under whose control, and nothing documents that. 2 4 14 17 18
The Skeptic
Queues with programmable announcements and routing by availability or load, statistics per employee, group and queue including opening-hours and agent-utilisation analysis, plus SMS beside calls are documented. Agent states, wrap-up time, wallboards, listen, whisper and barge, callbacks in queue, dialers and call recording are undocumented, and the AI on offer is a SIP connection for third-party voicebots rather than transcription or summaries of its own. 2 4 6 14 17 18
CRM integration, API & administration
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How this is scored
How the phone system fits the company: integrations with CRM and helpdesk tools (Salesforce, HubSpot, Pipedrive, Zendesk, Microsoft Dynamics) with click-to-call, caller pop-ups and automatic call logging, a documented REST API and webhooks for call events, SIP trunks for an existing PBX and bring-your-own-carrier, an admin portal with roles, single sign-on (SAML) and SCIM, two-factor authentication, multi-site and multi-company set-up, bulk user import, audit logs, and partner or reseller accounts.
0 — No integrations and no administration beyond one login per number.
3 — A web portal to manage users and numbers and one or two integrations; the API, roles and SSO are basic or not described.
5 — Integrations with the common CRM and helpdesk tools with click-to-call and call logging, a documented REST API and webhooks, an admin portal with roles, two-factor authentication, several sites in one account, and SIP trunking or a connection to an existing PBX.
8 — Caller pop-ups and call data written to the CRM record, an API covering users, numbers, routing and call records, single sign-on (SAML) and SCIM provisioning, audit logs, bulk import and templates, partner or reseller accounts with sub-customers, and SIP trunks documented for named PBX systems.
10 — Administration that scales across many sites and companies: every setting reachable by API with parity stated, granular roles per site and team, SSO enforced with SCIM, audit logs exportable to a SIEM, and a partner portal with white-label and separate billing.
The Office Manager
The connector is a documented REST setup that pushes the caller's number on every incoming and outgoing call, can write a call history or ticket to the CRM, and supports multiple CRM integrations, while prebuilt integrations bring click-to-call and automatic caller recognition, Make and Zapier connect without programming, and the SIP trunk with certified PBX integration is exactly what would let us keep existing kit. The API currently covers SMS and the call-flow push rather than users, numbers or routing, and I found no public information on admin roles, two-factor authentication, single sign-on or audit logs; the web portal manages everything centrally but multi-site and bulk import are not spelled out. 2 3 4 5 19 20
The IT Administrator
The CONNECTOR REST interface is genuinely documented — lookup and call-flow endpoints, contact details shown on incoming calls, call history written to the CRM — alongside Make/Zapier automation, Microsoft 365 contact import and SIP trunks for existing PBXs. But we found no public information on single sign-on, SCIM, admin roles or audit logs, and the developer page states the API currently serves SMS; we found no public information on managing users, numbers or the number plan through it. 1 2 5 19 20
The Contact Centre Lead
Click-to-call and automatic caller recognition come as preset integrations, Make and Zapier connectors are documented, and the free REST API documentation covers caller lookups and call events so that a ticket or call history can be created in the CRM automatically — the skeleton of the automatic call logging I want in the helpdesk, even though the public API itself is currently described for SMS sending. SIP trunks are certified for existing PBX systems with 3CX named. We found no public information on connectors for named CRMs such as Salesforce or Zendesk, admin roles, single sign-on, SCIM provisioning or audit logs. 5 19 20 3
The Inside Sales Lead
The CONNECTOR REST API looks the caller up on every incoming and outgoing call and can post a call history straight into the CRM record, click-to-call with automatic caller recognition comes as a prebuilt integration, Make and Zapier are supported, and the SIP trunk connects an existing PBX. We found no public information naming HubSpot or other specific CRM connectors, or on single sign-on, SCIM, admin roles and audit logs. 19 5 20 2 1 3 11
The Data Protection Officer
A documented REST API pushes caller lookups and call events into the customer's CRM with caller pop-ups and call-history creation, Make and Zapier connectors plus click-to-call are documented, and the PBX is administered entirely from a web portal, with SIP trunking for an existing PBX as the vendor's core product. We found no public information on administrative roles, single sign-on, SCIM provisioning, two-factor authentication or audit logs, and the API covers lookup, call events and SMS rather than users, numbers and routing. 1 2 5 19 20
The Skeptic
A free, documented REST API with caller lookup and call-event webhooks that create tickets or call histories in the CRM, no-code Make and Zapier integration with click-to-call and automatic caller recognition, Microsoft 365 phonebook sync, and SIP trunks for an existing PBX are documented. The API manages no users, numbers or routing, and we found no public information on admin roles, single sign-on, two-factor authentication, audit logs, or which CRM vendors the preset integrations cover. 1 2 5 11 19 20
Reliability, call security & telecoms compliance
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How this is scored
Whether the service holds on a bad day and in an audit: redundant data centres and carrier connections, a stated availability or SLA with credits, the vendor's own public status page and incident history, call quality measures (codecs, quality monitoring), encryption of signalling and media (TLS and SRTP), registration as a telecoms provider with the national regulator (Bundesnetzagentur or its EU equivalent), the secrecy of telecommunications, recording consent and retention, emergency call handling for remote users, fraud protection against toll fraud, and security certifications such as ISO 27001.
0 — Nothing on availability, security or the provider's status as a telecoms operator.
3 — A claim of high availability or "German data centres"; encryption, the SLA, the status page and regulatory status are basic or not described.
5 — Redundant data centres named by country, a public status page, TLS and SRTP encryption offered, the provider's registration with the national regulator or the carrier behind the numbers stated, a stated availability, and call recording rules described.
8 — An SLA with credits published, the incident history public, encryption on by default with the protocols documented, ISO 27001 or comparable certification with its scope, toll fraud protection and spending limits, emergency calls from softphones and home offices documented, and retention of recordings and call records stated.
10 — Carrier-grade operation evidenced: geo-redundant platforms with failover tested and published, end-to-end encryption options, independent audits (ISO 27001, BSI C5 or SOC 2) with reports available, and the regulatory and lawful-interception obligations explained in plain language.
The Office Manager
The terms warrant a 99.9 percent minimum availability averaged over 365 days for the trunk, hosted and Teams services, a public system status page is among the captured pages, TLS and SRTP encryption are offered at 0,- €, the Bundesnetzagentur is named as the supervisory authority, and telecoms secrecy under DSGVO, TKG and TTDSG plus a monthly itemised bill are addressed. I found no public information on SLA credits, ISO 27001, emergency calls from home offices or retention of recordings; fraud defence is documented as rejecting unknown endpoints and blocking premium number ranges, with redundant infrastructure and automatic failover claimed. 1 6 9 10 11
The IT Administrator
A 99.9 percent availability guarantee averaged over 365 days for trunk, hosted and Teams, a public status page, TLS and SRTP at no charge, the Bundesnetzagentur named as supervisory authority, telecoms secrecy with itemized bills and truncation options, and fraud protection through rejected unknown endpoints and blocked premium ranges. We found no public information on SLA credits, ISO or comparable certification, or emergency calls from home offices — the last is exactly what my remote service staff need. 1 4 6 9 10 11
The Contact Centre Lead
The general terms commit to 99.9% availability averaged over 365 days per calendar year for the SIP trunk, hosted and Teams services, a public system status page exists, and TLS and SRTP encryption are offered at no charge; the imprint names the Bundesnetzagentur as supervisory authority and the terms address telecoms secrecy under TKG and TTDSG. Unknown endpoints are rejected automatically as fraud protection. We found no public information on SLA credits, a public incident history, ISO 27001 or comparable certification, or emergency calls from home offices. 11 6 10 4 9
The Inside Sales Lead
The terms guarantee 99.9 per cent availability averaged over the calendar year, a public status page exists, TLS and SRTP cost nothing per connection, the Bundesnetzagentur is named as supervisory authority, telecommunications secrecy under TKG and TTDSG is addressed, and unknown endpoints are rejected as fraud protection. We found no public information on SLA credits, a public incident history, ISO 27001 or comparable certification, or emergency calls from home-office softphones. 11 6 10 9 4 12
The Data Protection Officer
A 99.9% availability guarantee averaged over 365 days across named services, a public status page, TLS and SRTP included at no charge, the Bundesnetzagentur named as supervisory authority, and an express commitment to the Fernmeldegeheimnis under TKG and TTDSG with truncated numbers on the itemised bill are documented. We found no public information on a retention period for call recordings or call records, on encryption being on by default, on ISO 27001 or comparable certification, or on SLA credits — exactly what I must have before a patient call is recorded. 1 4 6 9 10 11
The Skeptic
A 99.9 percent availability guarantee averaged over the year, TLS and SRTP encryption at zero cost per connection, the Bundesnetzagentur named as supervisory authority, telecoms secrecy per TKG and TTDSG, fraud protection through rejected unknown endpoints and blocked premium ranges, and a public status page are documented. The availability guarantee states no credits when missed, and we found no public information on ISO 27001 or comparable certification, a published incident history, encryption on by default, or emergency calling from home offices. 1 4 6 9 10 11
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where call records, voicemails, recordings, transcripts, contacts and account data are stored and processed, which carriers carry the calls, and who the subprocessors are (hosting, carriers and number providers, SMS gateways, AI transcription and summary models, email delivery, support and payment tools). Independently sourced by the sovereignty pipeline. International numbers and carriers needed to reach other countries are part of what the product does and are not counted against it; where the data is stored and who processes it is. A self-hosted phone system the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (AI transcription, SMS, support, payment) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting, carriers and every subprocessor including the AI models, or a self-hosted edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Office Manager
The contracting entity is peoplefone GmbH in Fellbach with a Stuttgart register number, hosting of the vPBX and the hosted 3CX is stated to be in Germany, a data processing agreement sits in the customer portal documents, and the group is Swiss-run — European, though not EU. The privacy policy itself states that tools of companies seated in data-protection-unsafe third countries and non-DPF-certified US tools are used (website tools such as Google services are named), and I found no public information on which carriers carry the calls or where voicemails and account data are processed beyond the "Hosting in Deutschland" claim. 2 6 10 11 12
The IT Administrator
peoplefone GmbH in Fellbach with a Stuttgart register entry is the contracting party, hosted telephony runs in German data centres, a data processing agreement sits in the customer portal, and the privacy policy lists subprocessors with addresses such as CleverReach in Germany and Formdesk in the Netherlands. The same policy discloses US tools without EU-US Data Privacy Framework certification and no safeguard stated, no security certifications are published, and the group's peoplefone AG is in Zurich. 2 6 10 11 12 14
The Contact Centre Lead
The contracting entity for Germany is peoplefone GmbH in Fellbach with a Stuttgart commercial register entry, the virtual PBX and hosted 3CX are stated to run in German data centres, a data processing agreement sits in the customer portal, and the privacy pages appoint a data protection officer and list subprocessors with their locations, including an open notice that US tools without Data Privacy Framework certification are in use; group pages also carry a peoplefone AG address in Zurich. We found no public information on which carriers carry the calls, where call records and any transcripts are processed beyond the German hosting statements, or security certifications. 2 6 10 11 12
The Inside Sales Lead
The German contract runs with peoplefone GmbH in Fellbach, vPBX and 3CX hosting sit in Germany with Hetzner in Gunzenhausen named, a data processing agreement is available in the customer portal, and the privacy policy lists subprocessors such as CleverReach and Formdesk. The same privacy policy states that tools from unsafe third countries and non-DPF-certified US tools are used, a Swiss group entity appears in the captured Swiss pages, and no security certification is stated. 10 12 11 2 6 14
The Data Protection Officer
The German contracting entity in Fellbach, hosting of the cloud PBX and hosted 3CX stated as Germany, and a data processing agreement referenced in the terms and provided in the customer portal are documented. The only subprocessor list I could read covers website tools — CleverReach, Formdesk, Usercentrics and Google advertising services — while the privacy policy itself states that tools from unsafe third countries and non-DPF-certified US tools are in use, and the processing chain behind the telephony platform is not itemised; a Swiss group company sits above the German entity and no certification is stated. 2 6 10 11 12 14
The Skeptic
The contracting entity is peoplefone GmbH in Fellbach, vPBX and hosted 3CX run in German data centres, a data processing agreement sits in the customer portal, and website subprocessors are listed with their locations — with the vendor itself disclosing US tools that are not certified under the EU-US Data Privacy Framework. We found no public information on which carriers carry the calls, on security certifications, or on where call records, voicemails and transcripts are stored and processed, and a Swiss peoplefone AG address appears on the Swiss pages alongside the German entity. 2 6 10 11 12
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user or extension and per plan, what numbers, number blocks and porting cost, which calls are included in a flat rate (landline, mobile, international) and what the rest cost per minute, which features (call centre, recording, AI, CRM integrations, Teams calling) cost extra, device prices or rent, set-up fees, minimum term and notice period, and VAT.
0 — No public prices at all; every customer is a sales call or a partner quote.
3 — A starting price per user exists, but what numbers, minutes, porting and add-ons cost is unclear.
5 — Plans are public with their price per user and main inclusions, but at least one commonly needed piece (number blocks, porting, international minutes, call centre seats, AI or recording) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, a per-minute price list for calls outside the flat rate, numbers, porting and devices priced, add-ons priced, set-up fees, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, numbers, sites and call minutes, with every add-on, device, porting and support fee and the cancellation and number-export terms published.
The Office Manager
Plans, per-minute rates (Deutschland 0,01 € fixed, 0,10 € mobile; USA 0,02 €), flat packages per channel with fair-use limits, free porting in both directions, queues at 4,- €, IVR levels at 4,- €, analytics at 0,50 €/1,50 €, SMS, conference and support add-ons, VAT-exclusive treatment and term options are all public — a partner could nearly audit the monthly bill. I found no public price for the phone numbers themselves or for desk phones, and the captured pages give different figures for the vPBX PLUS plan (50/55/60 € per month by term on one page, 20/25/30 € on another dated from May 2026), so I cannot say which applies. 2 6 7 11
The IT Administrator
Plans per term, hosted licences, queue and IVR modules, analytics tiers, SMS and per-minute rates (Deutschland 0,01 € fixed and 0,10 € mobile), free porting both ways, zero set-up for the PBX, fair-use limits, minimum terms and VAT treatment are public, so I can compute most of an annual bill myself. We found no public information on what numbers or number blocks cost per month, or desk phone prices — only routers and SIM cards carry prices. 2 6 7 11 17
The Contact Centre Lead
Plan prices per user and term, the queue at 4,- € per queue and IVR per branch level, analytics at 0,50 € and 1,50 € per user, SMS at 0,08 € within Germany, per-minute national and international rates, fair-use minute caps, setup fees of 0,- €, minimum terms with a paid flex option, and VAT treatment are all published, and porting in both directions is free — I can nearly compute an annual cost for my eighteen agents. What stops full computability is that the international numbers page states no prices, and we found no public information on the price of number blocks or of the desk phones themselves. 6 7 2 13
The Inside Sales Lead
Per-user plan prices by term, per-minute zone rates from 0,01 € into the German fixed network, porting free in both directions, add-ons from analytics at 0,50 € per user to queue, IVR, softphone, SMS and the API at 10,00 € a month, VAT treatment and zero-euro set-up are all public. We found no public information on what numbers themselves or desk phones cost, the Domain-Based SIP trunk price section names no figures, and the captured pages give different figures for the vPBX PLUS plan, so I would confirm the rate before quoting a customer. 6 7 2 13 4 11
The Data Protection Officer
Plan prices by term length, a per-minute zone price list, flat-rate voice-channel packages with their included destinations, porting at 0 € in both directions, add-ons from queues and IVR to analytics, API and conference, set-up fees, minimum terms and VAT-exclusive treatment are all public. Prices for international numbers, number blocks and desk phones are not published — the international-numbers page names the service without figures — and the captured pages give different figures for the vPBX PLUS monthly price, so a buyer can compute most but not every line of an annual bill. 2 6 7 11 13
The Skeptic
Plans are public with per-term monthly prices, a per-minute price list, fair-use limits spelled out, porting free in both directions, add-ons from queues to analytics to the API individually priced, setup fees, premium support and VAT treatment stated. The international-numbers page carries no prices and we found no public information on number and desk-phone prices; the captured pages also give different figures for the minimum term, so read the contract before counting year two. 2 6 7 11 13
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about peoplefone
Is peoplefone European?
Partly. whats-best.ai classifies peoplefone as EU origin, foreign-owned.
Where does peoplefone store data?
Not stated on the vendor’s pages as of 5 Nov 2026.
Does peoplefone have a free plan?
Yes. peoplefone has a free plan, per the vendor’s page captured 5 Nov 2026.
What are the best alternatives to peoplefone?
As of 6 Nov 2026, the panel rates Placetel (3.5/5), RingCentral RingEX (3/5) and Aircall (3/5) highest among the other 13 Cloud Telephony (VoIP & Cloud PBX) products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Placetel (EU origin, foreign-owned). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: peoplefone alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Hosting location, Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 25 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (22)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage (business customers) www.peoplefone.com Checked 5 Nov 2026 Details →
- 2 Features page (vPBX) www.peoplefone.com Checked 5 Nov 2026 Details →
- 3 Features page (SIP trunk) www.peoplefone.com Checked 5 Nov 2026 Details →
- 4 Features page (domain-based SIP trunk) www.peoplefone.com Checked 5 Nov 2026 Details →
- 5 API documentation www.peoplefone.com Checked 5 Nov 2026 Details →
- 6 Pricing page www.peoplefone.com Checked 5 Nov 2026 Details →
- 7 Pricing page (tariffs) www.peoplefone.com Checked 5 Nov 2026 Details →
- 8 Pricing page (options) www.peoplefone.com Checked 5 Nov 2026 Details →
- 9 Public status page www.peoplefone.com Checked 5 Nov 2026 Details →
- 10 Legal notice www.peoplefone.com Checked 5 Nov 2026 Details →
- 11 Terms of service www.peoplefone.com Checked 5 Nov 2026 Details →
- 12 Privacy policy www.peoplefone.com Checked 5 Nov 2026 Details →
- 13 Calling, numbers & call routing — found from sitemap www.peoplefone.com Checked 5 Nov 2026 Details →
- 14 Calling, numbers & call routing — found from sitemap www.peoplefone.com Checked 5 Nov 2026 Details →
- 15 Apps, desk phones & Microsoft Teams — found from sitemap www.peoplefone.com Checked 5 Nov 2026 Details →
- 16 Apps, desk phones & Microsoft Teams — found from sitemap www.peoplefone.com Checked 5 Nov 2026 Details →
- 17 Call centre, analytics & AI — found from sitemap www.peoplefone.com Checked 5 Nov 2026 Details →
- 18 Call centre, analytics & AI — found from sitemap support.peoplefone.com Checked 5 Nov 2026 Details →
- 19 CRM integration, API & administration — found from sitemap support.peoplefone.com Checked 5 Nov 2026 Details →
- 20 CRM integration, API & administration — found from sitemap www.peoplefone.com Checked 5 Nov 2026 Details →
- 21 Reliability, call security & telecoms compliance — found from sitemap support.peoplefone.com Checked 5 Nov 2026 Details →
- 22 Reliability, call security & telecoms compliance — found from sitemap www.peoplefone.com Checked 5 Nov 2026 Details →