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folk

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Folk SAS · www.folk.app

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Read this page as one judge. Each weighs the same scores by what they care about.

The Migrator

Weighted verdict

Has moved a company off a CRM twice and remembers every scar. Optimizes for clean import with dedupe, full export of every object including notes and activity history, and contract terms that permit leaving. Rejects export behind support tickets and per-record API metering that makes exit a project.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Migrator

Contact & data model

How this is scored

Depth and hygiene of the core records — contacts, companies, deals, custom fields, deduplication.

0 — A flat address book; no relations between people, companies and deals.

3 — The standard three objects exist but customization is cosmetic: few field types, no required fields, duplicates accumulate unchecked.

5 — Custom fields across objects, basic dedupe on create, activity history on the record; complex models still need workarounds.

8 — Rich field types with validation, merge and dedupe tooling, relationships beyond the standard model, permissioned field access.

10 — A genuinely modelable system: custom objects or equivalent, bulk hygiene tooling, field-level history — the data model bends to the business, not the reverse.

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The Migrator

Custom fields come in eight types including references to other contacts, members and objects, custom objects and deals exist on the Premium tier, and companies link to one or more people — a deeper model than the standard three objects. But fields are group-scoped, removing a person from a group deletes their custom field values, and I found no public information on deduplication or merge tooling, which is the first thing a clean import needs. 5 4 2

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Pipeline & forecasting

How this is scored

Whether the pipeline enforces a process and produces reporting a finance department accepts.

0 — A kanban of deals with amounts; nothing is enforced, nothing rolls up.

3 — Multiple pipelines and stage probabilities exist, but no required fields per stage and only canned reports.

5 — Stage requirements, win/loss capture and standard forecast views; custom reporting is limited or an add-on.

8 — Enforceable process (required fields, stage gates, routing), custom report builder, forecast by team and period with quota tracking.

10 — Forecasting a CFO signs: weighted and commit-based views, historical snapshots, attainment tracking, and reporting composable enough to answer questions the vendor never anticipated.

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The Migrator

Shared pipelines with named stages and dashboards tracking win rate, deal velocity, pipeline coverage, conversion by stage and activity per deal are evidenced, with dashboards sitting on the Premium tier. I found no public information on required fields or stage gates, and nothing on forecasting views, quota tracking or snapshots — a finance department cannot sign off on what the captured pages show. 6 7 2 1

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Automation & workflows

How this is scored

Triggers, sequences and routing that remove manual work without a consultant.

0 — No automation beyond email templates.

3 — Simple if-this-then-that on records; no multi-step sequences, no branching.

5 — Multi-step workflows with delays and branching, email sequences, basic lead routing — capped by tier or count.

8 — Full workflow builder across objects with webhooks as steps, round-robin routing, sequence analytics.

10 — Automation as infrastructure: versioned workflows, error handling, per-step logs, and limits generous enough that the feature is not its own upsell.

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The Migrator

The Workflow Assistant pairs a trigger on created or updated records with optional filters and a single automated email, plus campaign analytics and an Update CRM action, and Zapier can copy a person into another group on a field change. I found no public information on branching, delays or round-robin routing in the builder, and every workflow completion consumes a credit that disables the feature and prompts an upgrade when exhausted — the automation is its own meter. 8 9

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Integrations & API

How this is scored

Two-way email/calendar sync, native connections, and an API that treats external systems as first-class.

0 — No API, no sync; data enters by CSV and leaves never.

3 — One-way email logging (BCC), a handful of Zapier triggers, a read-mostly API.

5 — Two-way email and calendar sync for the major providers, a documented REST API with sane limits, a modest native directory.

8 — Deep native integrations for the revenue stack, webhooks, OAuth apps, API parity with the UI for core objects.

10 — An ecosystem: public API covering everything the UI does, event streams, a marketplace, and sync so reliable the CRM can be the system of record without being the only system.

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The Migrator

A documented REST API with rate limits and versioning covers people, companies, deals, custom objects, groups, notes, reminders, tasks and interactions, with webhooks, and the native directory reaches the revenue stack — Gmail, Outlook, WhatsApp, Slack, Docusign, Pandadoc, sequencing, phone and enrichment tools. The published Google scopes show calendar access is read-only, API access sits on the Premium tier, and I found no public information on OAuth apps or a marketplace. 10 13 11 3 2

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European sovereignty

How this is scored

Where other people's personal data actually lives and under whose law — entity, hosting, subprocessors, DPA.

0 — US entity, US-default hosting, no public DPA or subprocessor list.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad and undocumented.

5 — EU hosting selectable at signup, published DPA and subprocessor list; core processing still touches US entities.

8 — EU entity or EU-default hosting with published subprocessors, consent-friendly fields, retention and deletion controls; residual US exposure named and narrow.

10 — European entity, EU-only processing including subprocessors, deletion that provably deletes — sovereignty a DPO can sign off without a caveat file.

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The Migrator

Hosting is AWS in Ireland with a published DPA, a published subprocessor list and named retention timelines — databases purged within 7 days, backups within 730, logs within 930 — which is real, auditable hygiene. But the privacy policy names Folk Inc., a Delaware corporation, as Data Controller, and the subprocessor list shows contact data flowing to a wide band of US processors — Apollo, Google Workspace, Microsoft 365, OpenAI, Sendgrid, WhatsApp among them — so core processing touches US entities broadly. 3 1

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Import, export & exit

How this is scored

Getting in with history intact, and out with everything — the anti-lock-in criterion.

0 — Import is a support ticket; export is contacts-only CSV missing notes, activities and files.

3 — Self-serve CSV import with mapping; export covers main objects but drops activity history, attachments or relations.

5 — Guided migration from major competitors, full-object CSV export, API access sufficient to rebuild the database elsewhere with effort.

8 — Complete export (all objects, history, files) self-serve in open formats, import with dedupe and dry-run, no API metering that prices exit out of reach.

10 — Exit as a feature: documented full-fidelity export, migration tooling both directions, and contractual data-return terms — leaving is a weekend, which is exactly why you can stay.

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The Migrator

Export is a two-file CSV of contacts and notes, done group by group because the help center states whole-workspace export is not currently allowed, and it explicitly excludes interactions, reminders, contact custom fields and people in the company view, while only exporting the columns displayed beforehand. The API documents notes, tasks and interactions endpoints that could rebuild a database elsewhere with effort, but API access sits on the Premium tier, and I found no public information on import deduplication, dry-run imports or contractual data-return terms. 12 13 2

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Pricing transparency

How this is scored

Whether a buyer can compute the real invoice — per seat, per month, at renewal — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most buyers need are unpriced, or per-seat maths is obscured by bundles, minimums or mandatory onboarding fees.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability hides in an unpriced tier or usage-metered add-on.

8 — Every tier priced publicly including annual/monthly split; limits, seat minimums and overage rules stated; only genuine enterprise contracts are custom.

10 — Complete price computability: every tier, add-on, usage meter and renewal rule public, with a calculator or table that makes the invoice at 3 and 30 seats a two-minute exercise.

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The Migrator

Standard at $24/member/month ($288 billed yearly), Premium at $48 ($576) and Enterprise from $80 ($960) are public, with a stated 20% annual saving and unlimited members on every tier. I found no public information on monthly-billing prices or VAT treatment, the credit meter publishes caps — 1,500 credits on Standard, 10,000 on Premium/Custom — but no price beyond an upgrade prompt when exhausted, and the captured pages give different figures for the starting price, "From $20/user/month" on one article versus $24 on the pricing page. 2 8 7

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Sources (13)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.folk.app Checked 15 Sep 2026 Details →
  2. 2 Vendor pricing page www.folk.app Checked 15 Sep 2026 Details →
  3. 3 Privacy policy www.folk.app Checked 30 Sep 2026 Details →
  4. 4 Contact & data model — found from sitemap developer.folk.app Checked 1 Oct 2026 Details →
  5. 5 Contact & data model — found from sitemap developer.folk.app Checked 1 Oct 2026 Details →
  6. 6 Pipeline & forecasting — found from sitemap www.folk.app Checked 1 Oct 2026 Details →
  7. 7 Pipeline & forecasting — found from sitemap www.folk.app Checked 1 Oct 2026 Details →
  8. 8 Automation & workflows — found from sitemap help.folk.app Checked 1 Oct 2026 Details →
  9. 9 Automation & workflows — found from sitemap help.folk.app Checked 1 Oct 2026 Details →
  10. 10 Integrations & API — found from sitemap developer.folk.app Checked 1 Oct 2026 Details →
  11. 11 Integrations & API — found from sitemap www.folk.app Checked 1 Oct 2026 Details →
  12. 12 Import, export & exit — found from sitemap help.folk.app Checked 1 Oct 2026 Details →
  13. 13 Import, export & exit — found from sitemap help.folk.app Checked 1 Oct 2026 Details →