Reach & targeted announcements
How this is scored
How a message reaches every employee: a news feed and announcements on phone, browser and shared devices, targeting by site, department, role and language, access for staff without a company email address (invite codes, phone number, personnel number, QR codes, kiosk or shared devices), push notifications, mandatory reading with read confirmation, urgent alerts, scheduled posts, and reach analytics per message and audience.
0 — Not a communication tool; the company cannot publish news or announcements to employees in the product.
3 — A news feed or announcement channel for employees with company accounts; targeting, access without a company email address and reach figures are basic or not described.
5 — News and announcements targeted by group, site or role, delivered to a mobile app with push notifications and to the browser, employees without a company email address able to log in, and views or reach shown per post.
8 — Targeting by site, department, role and language from HR data, login documented for staff without email or company devices (personnel number, SMS code, shared devices), mandatory reading with read confirmation and reminders, urgent alerts that override quiet settings, scheduled and multi-channel posts (app, email, intranet, screens), and reach analytics per audience.
10 — Reach that can be proved: delivery and reading tracked per channel against the whole workforce, offline access and low-bandwidth delivery documented, crisis messages with acknowledgement and escalation, aggregated reports exportable, and the reach analytics described with the data they use.
The Microsoft 365 Administrator
Targeted publishing by role, location and language with audiences further filtered on user profile properties; notifications go to mail, mobile, Teams and the intranet, can be scheduled, and news also lands on workshop and cafeteria screens through Involv Cast. Mandatory reading with read confirmation, push notifications for urgent updates and reach per post in Involv Analytics are all documented. We found no public information on login for staff without a company email address or Microsoft licence, and community membership is documented to require an Exchange mailbox — for my 2,500 colleagues without a licence that is the whole ballgame. 1 4 5 8