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Project Management & Collaboration

Asana

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 3 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Asana, Inc. · asana.com

Work management platform for teams and enterprises.

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Read this page as one judge. Each weighs the same scores by what they care about.

The Enterprise Architect

Weighted verdict

Buys for two hundred seats and answers for it later. Optimizes for SSO/SCIM, permissions, audit trails, certifications and a clean exit. Rejects anything that cannot survive procurement.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Enterprise Architect

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The Enterprise Architect

Workload is a real-time capacity view with drag-and-drop rebalancing and role filtering, portfolios roll projects up, and guest access comes with invitation permissions at the enterprise tier plus free guests further down. Capacity is measured by task count only — hours and points are marked as coming soon — so department-level capacity planning still leans on workarounds, which keeps it off the top band. 2 7 8

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The Enterprise Architect

Universal Reporting builds dashboards across teams and departments carrying workload, budget and timing data, with a chart template library, a custom chart builder and drill-through to the underlying work, and the answers leave the product through BI exports and API-driven full-domain export. Budgets proper sit behind an enterprise add-on, and we found no public information on scheduled report delivery. 3 2 9 10

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The Enterprise Architect

The 200+ app catalogue, Slack and Teams hooks, and a REST API that is free to every account with documentation and a developer site cover the enterprise stack, and the CSV importer pulls real history from Excel, Smartsheet, Wrike, Monday.com, Airtable and Trello — a credible migration path with dependencies and custom fields intact. We found no public information on webhooks or dedicated automation-platform connectors, which is what holds this below the top band. 2 7 11 12 13

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The Enterprise Architect

The trial requires no credit card, signup runs through Google or Microsoft, and a template gallery plus the importer gets a team from signup to a working project without paid services or a sales call. A free Academy with fifteen on-demand courses, quizzes and certificates teaches the advanced features as the team grows. 7 13 14 15

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The Enterprise Architect

The parent is Asana, Inc., a Delaware-incorporated, publicly listed company headquartered in San Francisco, and EU data residency exists only as data centers customers opt into on the top paid tier — the default hosting region is not stated, and which entity contracts with EU customers is not stated in the captured excerpts. The DPA is incorporated by reference into the subscriber terms, but the privacy page states data is transferred to the regions where subprocessors and partners are located, and we found no public confirmation of subprocessor jurisdictions on the captured pages. 3 2 5 6

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The Enterprise Architect

The learning surface is genuinely deep — a free Academy with fifteen courses, quizzes and certificates, a community forum and a help center — and the trust pages carry 58 FAQs across security and privacy categories. But the published 24/7 priority support and 99.9% uptime commitment attach to the Enterprise tier only, and we found no public information on chat availability or response times for the lower plans. 3 4 15

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The Enterprise Architect

The self-serve tiers are priced on the page — Starter at "€10.99 Per user, per month billed annually" and Advanced at "€24.99 Per user, per month billed annually" — with a yearly toggle advertising savings of up to 18% and AI requests priced at "$0.60 per AI request, billed monthly". However, the headline figures are annual-billed only, tax treatment is not stated, and the audit logs, permissions management and timesheets add-ons as well as the Enterprise tiers carry no numbers, so the payable cost for two hundred seats cannot be determined before talking to sales. 2 7

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European sovereignty — proven facts

3 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Publicly listed 1/2 pts 5 Report an error
Data residency EU optional ⚠ unverified 1/3 pts 3 Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (16)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage asana.com Checked 15 Sep 2026 +1 earlier capture: 18 Aug 2026 Details →
  2. 2 Vendor pricing page asana.com Checked 15 Sep 2026 +3 earlier captures: 11 Sep 2026, 11 Sep 2026, 18 Aug 2026 Details →
  3. 3 Trust center asana.com Checked 15 Sep 2026 +1 earlier capture: 18 Aug 2026 Details →
  4. 4 Security page asana.com Checked 15 Sep 2026 +2 earlier captures: 20 Aug 2026, 18 Aug 2026 Details →
  5. 5 Terms of service asana.com Checked 21 Sep 2026 Details →
  6. 6 Privacy policy asana.com Checked 30 Sep 2026 Details →
  7. 7 Collaboration depth — found from sitemap asana.com Checked 1 Oct 2026 Details →
  8. 8 Collaboration depth — found from sitemap asana.com Checked 1 Oct 2026 Details →
  9. 9 Reporting — found from sitemap asana.com Checked 1 Oct 2026 Details →
  10. 10 Reporting — found from sitemap asana.com Checked 1 Oct 2026 Details →
  11. 11 Integrations — found from sitemap asana.com Checked 1 Oct 2026 Details →
  12. 12 Integrations — found from sitemap asana.com Checked 1 Oct 2026 Details →
  13. 13 Onboarding effort — found from sitemap asana.com Checked 1 Oct 2026 Details →
  14. 14 Onboarding effort — found from sitemap asana.com Checked 1 Oct 2026 Details →
  15. 15 Support & documentation — found from sitemap asana.com Checked 1 Oct 2026 Details →
  16. 16 Support & documentation — found from sitemap asana.com Checked 1 Oct 2026 Details →