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Project Management & Collaboration

Smartsheet

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Smartsheet Inc. · www.smartsheet.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Enterprise Architect

Weighted verdict

Buys for two hundred seats and answers for it later. Optimizes for SSO/SCIM, permissions, audit trails, certifications and a clean exit. Rejects anything that cannot survive procurement.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Enterprise Architect

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The Enterprise Architect

The captured pages show first-class team planning: editable timeline reports spanning multiple projects, portfolio reports that aggregate across portfolios and programs, dependencies with predecessor values, grouping by assignee or team, and unlimited guests on the Business plan, all under a five-level permission model from Viewer to Owner. We found no public information on capacity or workload views, which is what a two-hundred-seat rollout would lean on. 6 8 9 2 4

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The Enterprise Architect

Cross-project reporting is genuinely configurable — portfolio reports with filters, grouping, summarizing and sorting across portfolios and Control Center programs, timeline reports surfaced as dashboard widgets, and exportable activity logs. We found no public information on budget, time or utilization reporting, nor on report export formats, which a buyer planning two hundred seats would still need to verify. 8 9 4 15

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The Enterprise Architect

The API is documented down to downloadable OpenAPI specifications, webhooks run on a consolidated domain across US, EU and AU environments with IT-facing firewall guidance, and directory integrations for Okta and Entra ID cover provisioning, deprovisioning and profile sync — exactly the user-lifecycle automation I buy for. MCP-enabled AI connections are a plus; we found no public information on automation-platform coverage or import paths from competing tools. 4 10 11 15 2

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The Enterprise Architect

A free trial and demo are offered, learning tracks cover onboarding a team, and board view lights up in any project that has a single-select dropdown, contact list or symbol column. We found no public information on guided setup, trial terms or importers that pull existing work in, and hands-on help routes through an account representative and consulting services. 7 6 12 15

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The Enterprise Architect

This is a US company with primary processing in the USA and default hosting on AWS East; an EU environment on AWS Germany or Ireland exists only as an opt-in via Smartsheet Regions. The compliance paperwork is real — a Data Processing Addendum, Standard Contractual Clauses, DPF participation and a published subprocessor list — but we found no public information on ownership or contractually fixed EU residency, so the substance sits in the paperwork rather than the defaults. 3 4 5

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The Enterprise Architect

Help-center documentation runs deep in multiple languages, including onboarding learning tracks and a downloadable API reference, there is a user community with feature requests, and support offers 24x7 phone and chat with in-app AI chat. Support is tiered — the under-two-hours first-response commitment sits in the Premium package that Business and Enterprise buy as an add-on — and we found no public information on a visible changelog. 14 12 15 10

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The Enterprise Architect

Both self-serve tiers carry public prices with seat ranges — Pro at 8 € per Member/month for 1-10 Members and Business at 17 € per Member/month for 3+ Members, each billed yearly — and even the Dynamic View add-on is shown From 120€/month. The captured prices are yearly-billing figures with no monthly figure or tax treatment stated, and Enterprise and Advanced Work Management are custom-priced, so the number a buyer needs still depends on the tier mix. 2 7

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (15)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.smartsheet.com Checked 5 Oct 2026 Details →
  2. 2 Vendor pricing page www.smartsheet.com Checked 5 Oct 2026 +2 earlier captures: 15 Sep 2026, 20 Aug 2026 Details →
  3. 3 Privacy policy www.smartsheet.com Checked 5 Oct 2026 Details →
  4. 4 Trust center www.smartsheet.com Checked 5 Oct 2026 +3 earlier captures: 15 Sep 2026, 11 Sep 2026, 20 Aug 2026 Details →
  5. 5 Legal notice de.smartsheet.com Checked 5 Oct 2026 Details →
  6. 6 Collaboration depth — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  7. 7 Collaboration depth — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  8. 8 Reporting — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  9. 9 Reporting — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  10. 10 Integrations — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  11. 11 Integrations — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  12. 12 Onboarding effort — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  13. 13 Onboarding effort — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  14. 14 Support & documentation — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  15. 15 Support & documentation — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →