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Project Management & Collaboration

Smartsheet

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Smartsheet Inc. · www.smartsheet.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Integrator

Weighted verdict

Lives in the API docs before the product tour. Optimizes for webhooks, import/export and a tool that plays well in a stack. Rejects closed ecosystems and CSV-only exits.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Integrator

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The Integrator

Team-level planning is genuinely first-class: portfolio reports aggregate across portfolios and Control Center programs, timeline reports combine data from multiple projects into one editable timeline, predecessor dependencies are editable by role, and paid plans ship unlimited guests and contributors under five distinct permission levels. Capacity work sits in a separate Resource Management plan rather than the core model, and the card and board views carry documented restrictions, which keeps it short of the full span. 2 4 6 8 9 12

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The Integrator

Cross-project reporting is configurable — portfolio reports aggregate across portfolios and programs with filter, group, summarize and sort, timeline reports feed dashboard widgets, and event reporting covers over a hundred event types with exportable logs. The Resource Management API exposes projects and user assignments programmatically, but we found no public information on time, budget or utilization reporting or on scheduled delivery, which is what separates solid from first-class here. 4 8 9 15

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The Integrator

This is where I live, and it holds up: a public developer API, webhooks consolidated behind a single domain with stated plan availability across Commercial US, EU and AU, downloadable OpenAPI specifications in JSON and YAML, MCP-enabled connections to external AI tools, and directory integrations that automate provisioning, deprovisioning and profile sync through Entra ID and Okta. We found no public information on a broader native catalogue or on import paths from competitor tools, and directory integrations are listed for the Enterprise plan, so ecosystem grade stays out of reach. 1 2 10 11 15

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The Integrator

A free trial exists and the help center carries getting-started learning tracks, but every captured path shows configuration before value: board view requires a single-select or symbol column, timeline reports need at least one date column, portfolio reports require Portfolio Admin or Program Lead roles, and trial users must contact support to request API access. We found no public information on trial payment details, guided in-product setup, or importers pulling existing work in. 6 7 8 9 12 15

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The Integrator

The compliance paperwork is thorough — a data processing addendum, SCCs with the UK addendum, DPF certification, a published subprocessor list, a BAA — but the substance is American: a Washington-state controller with primary processing stated as the United States and default hosting in AWS East, Virginia/Ohio. An EU environment on AWS Germany/Ireland exists only as an opt-in via Smartsheet Regions, so European residency is a choice the customer must actively make rather than the default posture. 3 4 5

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The Integrator

Documentation is deep and honest, in English and German, down to per-view limitations and an API reference with downloadable OpenAPI specs, backed by 24x7 phone and chat on all plan types, in-app AI chat, a community forum, a sub-two-hour first-response commitment and a 99.9% availability SLA. That first-response speed belongs to the Premium package, and premium features sit as add-ons to Business and Enterprise, so support depth does depend on the tier. 4 6 12 14 15

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The Integrator

Pro at "8 € per Member/month Billed yearly" and Business at "17 € per Member/month Billed yearly" are public with seat minimums and guest terms stated. But the headlines are annual-only, tax treatment is not stated, Enterprise and Advanced Work Management are both custom-priced, and Dynamic View enters as an add-on "From 120€/month" — a buyer still cannot pin the full payable cost before a conversation. 2 7

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (15)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.smartsheet.com Checked 5 Oct 2026 Details →
  2. 2 Vendor pricing page www.smartsheet.com Checked 5 Oct 2026 +2 earlier captures: 15 Sep 2026, 20 Aug 2026 Details →
  3. 3 Privacy policy www.smartsheet.com Checked 5 Oct 2026 Details →
  4. 4 Trust center www.smartsheet.com Checked 5 Oct 2026 +3 earlier captures: 15 Sep 2026, 11 Sep 2026, 20 Aug 2026 Details →
  5. 5 Legal notice de.smartsheet.com Checked 5 Oct 2026 Details →
  6. 6 Collaboration depth — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  7. 7 Collaboration depth — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  8. 8 Reporting — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  9. 9 Reporting — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  10. 10 Integrations — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  11. 11 Integrations — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  12. 12 Onboarding effort — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  13. 13 Onboarding effort — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →
  14. 14 Support & documentation — found from sitemap www.smartsheet.com Checked 5 Oct 2026 Details →
  15. 15 Support & documentation — found from sitemap help.smartsheet.com Checked 5 Oct 2026 Details →