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Project Management & Collaboration

Todoist

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 2 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Doist Inc. · www.todoist.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Enterprise Architect

Weighted verdict

Buys for two hundred seats and answers for it later. Optimizes for SSO/SCIM, permissions, audit trails, certifications and a clean exit. Rejects anything that cannot survive procurement.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Enterprise Architect

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The Enterprise Architect

Team workspaces with up to 500 team projects, 250 people per project and 1,000 guests give real multi-person scope, and task- and project-level comments plus an administrator control on external sharing cover the basics. User roles stop at admin and user, and we found no public information on task dependencies or workload/capacity views, so planning depth stays at the calendar level. 1 2 4 5

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The Enterprise Architect

Reporting is an activity log — filterable by project, person, event type, workspace and date range, with preset views spanning all workspaces — and it exports, but only to a markdown file of the rows currently loaded, with full history gated to paid plans. We found no public information on budgets, utilization, dashboards or scheduled delivery. 2 7

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The Enterprise Architect

A 90+ integration catalogue spanning calendars, messaging and time tracking, thousands more via automation partners, a documented developer API with token management and community submission, and a privacy policy promising full access to your information via the API. We found no public information on webhooks or import paths from competing tools, which leaves the exit story incomplete for my purposes. 2 3 9 10

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The Enterprise Architect

A genuinely free tier with "Start for free", 50+ templates, and a dedicated onboarding template for newcomers including Business team members, with setup templates available on every plan and platform. We found no public information on guided first-run flows or importers pulling existing work in, so I stop short of the top of the range. 1 2 11 12

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The Enterprise Architect

The privacy policy names Todoist Inc., a Delaware company, states that information is processed by employees and service providers in the U.S., and we found no public information on an EU residency option. Standard Contractual Clauses and an EU representative exist, but they sit as paperwork over US-hosted data with US-based subprocessors named for hosting, support and email — this would not survive a European procurement review. 3 4

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The Enterprise Architect

The help centre carries recently updated articles, a public status dashboard, a four-course team toolkit and live webinars — a healthy learning surface — plus an awards finalist mention for customer service. Support runs on tickets with no phone channel, and we found no public information on chat availability, response-time commitments or a changelog. 8 13 14

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The Enterprise Architect

All three tiers carry public prices — Beginner at 0€, Pro at 5€ per user/month with 60€ billed yearly, Business at 8€ plus local tax per user/month with 96€ billed yearly — and we found no public information on a custom enterprise tier. The monthly-billed figure and the tax note for Pro do not appear on the captured pricing page, so the headline still needs one qualifying question before I put it in front of finance. 2

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European sovereignty — proven facts

2 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 3 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.todoist.com Checked 16 Sep 2026 Details →
  2. 2 Vendor pricing page www.todoist.com Checked 16 Sep 2026 Details →
  3. 3 Privacy policy www.todoist.com Checked 16 Sep 2026 Details →
  4. 4 Security page www.todoist.com Checked 16 Sep 2026 Details →
  5. 5 Collaboration depth — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  6. 6 Collaboration depth — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  7. 7 Reporting — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  8. 8 Reporting — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  9. 9 Integrations — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  10. 10 Integrations — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  11. 11 Onboarding effort — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  12. 12 Onboarding effort — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  13. 13 Support & documentation — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →
  14. 14 Support & documentation — found from sitemap www.todoist.com Checked 1 Oct 2026 Details →