Arthur

The WEG Administrator

The captured pages show a "dedicated financial console" integrated with market-leading cloud accounting software — Xero posting is documented — plus the production of occupant and owner statements; we found no public information on a Wirtschaftsplan, a Jahresabrechnung in the statutory form, distribution keys, or separate trust handling of a Rücklage. That is landlord rent accounting sitting next to my ledger, not a system I could run the March settlement through. 1 6

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The Advisory Board Member

What the pages show is a financial console that posts to external cloud accounting, plus owner and occupant statements — that is bookkeeping, not a statutory settlement. We found no public information on a Wirtschaftsplan, a Jahresabrechnung in the form the courts require, distribution keys, or reserves booked separately in trust. As the owner who checks the settlement, I could not follow a single number on these pages back to a posting. 1 6

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The Accountant

On the money side the captured pages show a dedicated financial console integrated with cloud accounting, plus production of owner and occupant statements — general bookkeeping, in other words. We found no public information on a Wirtschaftsplan, a Jahresabrechnung in the form the BGH requires with the Abrechnungsspitze shown separately, distribution keys, or a reserve fund held separately as trust money. Heating-cost apportionment per HeizkostenV appears nowhere I looked either, so this is not the statutory financial cycle a community of owners needs. 1 3

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The Portfolio Manager

What the pages show is a dedicated financial console that posts into external cloud accounting, plus occupant and owner statements — general bookkeeping, not the statutory cycle. I found no public information on a Wirtschaftsplan, a Jahresabrechnung in the form the courts require, distribution keys, or any separate handling of the Rücklage, so there is nothing here I could put in front of a community's auditor. 1 3 6

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The Data Protection Officer

The captured pages show a dedicated financial console linked to cloud accounting software and the production of occupant and owner statements — general bookkeeping with export, nothing more. We found no public information on a business plan, an annual settlement in the German statutory form, distribution keys, or the separate handling of reserve funds held in trust for a community. 1 2

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The Skeptic

The captured pages show a dedicated financial console integrated with Xero or QuickBooks and the production of owner and occupant statements as PDF — that is bookkeeping plumbing, not a statutory financial cycle. I found no public information on a Wirtschaftsplan, a Jahresabrechnung in the post-2021 form, distribution keys such as MEA or consumption, or a Rücklage held and reported separately from ordinary balances. 1 3 6

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The WEG Administrator

We found no public information on convening, agenda structure, invitations, minutes, voting, or a resolution register anywhere in the captured material — the product pages stake everything on apps for manager, occupant, contractor and owner. The Beschluss-Sammlung I am legally required to keep would live entirely outside the system. 1 4

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The Advisory Board Member

The only adjacent fact I found is that the product syncs events and calendar entries to Outlook and Office365; we found no public information on convening an owners' meeting, agenda-driven invitations with notice periods, voting and majority arithmetic, or a maintained Beschluss-Sammlung. For a community, that register is the law's memory, and nothing here shows one. 6

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The Accountant

We found no public information on convening or running an owners' meeting, on voting and majority arithmetic, or on a maintained resolution register. The nearest item in the captures is a calendar sync with Outlook and Office365, which schedules events but carries no agenda, quorum or minutes. On meeting and resolution support that is the bottom of the scale. 1 6

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The Portfolio Manager

Nothing in the captured pages touches an owners' meeting: I found no public information on invitations, agenda structure, voting support, majority arithmetic or a maintained Beschluss-Sammlung. Onboarding German communities onto this would mean the entire assembly process lives somewhere else, which is disqualifying for my book. 1 4

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The Data Protection Officer

We found no public information on convening an owners' meeting, agenda-driven invitations, attendance or proxy recording, voting with majority arithmetic, or a maintained resolution register. The product pages speak of stakeholder apps and automation templates, and nothing in the captured material touches the meeting process at all. 1

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The Skeptic

I found no public information on convening an owners' meeting, agenda-driven invitations respecting notice periods, voting support, or the Beschluss-Sammlung the administrator must maintain by law. The only meeting-adjacent item captured is a calendar sync with Outlook for events, which is scheduling, not resolution management — no majority arithmetic of any kind appears in the public material. 6

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The WEG Administrator

There is a genuine owner app: a dashboard, statement viewing with PDF download, full and remittance statements, acceptance or rejection of quotes, and direct communication with the manager, with a separate occupant app so owners and tenants are not mixed. We found no public information on meeting papers or voting in the portal, defect reports with status visible to the reporter, or per-unit arrears and consumption — so the disclosure duty stays with my office. 1 3 4

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The Advisory Board Member

There is a genuine per-owner app: the owner can view, print and download their own full and remittance statements as PDF, message the manager, and accept or reject a quote, with separate dedicated apps for occupants and contractors. We found no public information on meeting papers or voting in the app, on defect reports whose status is visible to the reporter, or on per-unit arrears or consumption — so the disclosure duty is not discharged, but routine statements largely are. 1 3 4

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The Accountant

Dedicated apps for owners and occupants separately are evidenced, and the owner can view and download their statement as a PDF, message the manager, and accept or reject a quote from the app — a genuine per-owner portal doing useful routine work. What lifts it above the middle is the owner and occupant scoping. We found no public information on meeting papers or voting in the portal, on defect reports with a status visible to the reporter, or on arrears or consumption shown per unit. 1 3 4

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The Portfolio Manager

There is a genuine owner app with a dashboard where the owner views and downloads their own statement, accepts or rejects a quote, and messages the manager — and occupant and owner have separate dedicated apps rather than one shared folder. I found no public information on document access beyond statements, on defect reports with visible status, or on per-unit arrears, and meeting papers and voting do not appear at all. 1 3 4

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The Data Protection Officer

There is a real owner app with a dashboard, statement viewing and PDF download, communication with the manager, and accept-or-reject of quotes, plus a separate occupant app — a per-owner login with their own statements and a channel to the administrator. We found no public information on how owner and tenant visibility is scoped or verified, on defect reports with status visible to the reporter, or on any access log over who viewed which records, so this sits mid-scale. 1 3 4

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The Skeptic

A per-owner app is well evidenced: a dashboard, the owner's own statement for viewing and PDF download, accept-or-reject of quotes, and direct communication with the manager, with occupants served by their own separate app. I found no public information on defect reports with status visible to the reporter, meeting papers or voting in the app, or per-unit consumption and arrears shown to the owner. 1 3 4

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The WEG Administrator

Contractors sit inside the system with their own app, and owners can accept or reject a quote, so trades are not handled purely by phone. We found no public information on defect records with status and photos, work orders, or a recurring maintenance calendar with reminders, let alone statutory inspections with stored proof of completion — my inspection book would stay on paper. 1 3

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The Advisory Board Member

Contractors have their own app and quotes flow through the system to owners, so trades are engaged at least partly inside the product. But we found no public information on defect records with status and photos, work orders, a recurring maintenance calendar with reminders, statutory inspections, or warranty periods — I cannot tell from these pages what the administrator knew and when. 1 3

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The Accountant

Contractors are first-class users with their own app, and owners can approve or reject quotes, so the building side is not entirely outside the system. We found no public information on defect records with status and photos, work orders, or a recurring maintenance calendar with reminders, and nothing on the statutory inspections — lift, heating, fire safety, drinking water — with proof of completion stored. What is unevidenced here is precisely what makes an operating record defensible. 1 3

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The Portfolio Manager

Contractors have their own dedicated app, which is more than a phone and a notebook, but I found no public information on defect records with status and photos, work orders, or a recurring maintenance calendar. Nothing shows statutory inspections — lift, heating, fire safety, drinking water — scheduled with proof of completion stored, which is exactly what I would be audited on. 1

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The Data Protection Officer

A dedicated contractor app and owner approval of quotes evidence a job flow that reaches the building side, but little else. We found no public information on defect records with status and photos, a recurring maintenance calendar, warranty or statutory inspection tracking, or cost allocation to the correct account. 1 3

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The Skeptic

Contractors have a dedicated app and owners accept or reject quotes in the app, so part of the trades workflow does run inside the system. I found no public information on defect records with status and photos, a recurring maintenance calendar with reminders, statutory inspections with stored proof of completion, or Gewährleistung periods tracked against the responsible trade. 1 3

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The WEG Administrator

Archiving operates at property, unit and tenancy level and is reversible, but archived records then vanish from reports and backed-up data files, permanent deletion is not possible, and a broken archiving is repaired only through a support ticket. We found no public information on a structured export a successor administrator could load, and a dormant community wanting continued access to its archived records is told "Arthur will apply the minimum spend based on your package for continued access" — commercial friction placed exactly at the exit. 5 6

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The Advisory Board Member

Records can be archived and restored at property, unit and tenancy level, and a failed archive has to be fixed through a support ticket — but we found no public information on structured document management with search, retention executed per statutory period, version history, or any defined handover export. And for a community that leaves: continued access to fully archived records still draws a minimum spend based on the package, which reads to me as friction on the statutory way out. 5 6

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The Accountant

Archiving and restoring records at property, unit and tenancy level is documented, with restoration possible at any time — but archived records drop out of reports and, more troubling for retention, out of backed-up data files. We found no public information on version history, full-text search, retention executed per statutory period, or a defined handover export a successor administrator could load. And continued access to dormant archived records carries a minimum spend, which is commercial friction placed exactly where a departing community should not meet it. 5 6 2

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The Portfolio Manager

Records can be archived at property, unit or tenancy level and restored later, and the vendor states permanent deleting of properties, units and tenancies is not allowed — but I found no public information on structured document storage with search, versioning, retention periods, or any defined export package for a successor administrator. A departing community also keeps paying: fully archived dormant accounts carry a minimum spend for continued access, and a failed archiving job has to go through a support ticket. 2 5 6

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The Data Protection Officer

Archiving operates per property, unit and tenancy with restore via preferences — central per-property storage — but permanent deletion of records is unavailable, archived data drops out of reports and backup files, and a failed archive must be fixed through a support ticket. We found no public information on versioning, retention executed per statutory period, or a defined handover export, and dormant accounts with everything archived still incur a minimum spend based on the package. 5 6

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The Skeptic

What is captured is archiving and restoring at property, unit and tenancy level, with archived records excluded from reports and backup files, permanent deletion unsupported in favour of restorable archiving, and a failed archive repaired only via a support ticket. The same pages state that "Arthur will apply the minimum spend based on your package for continued access" to a dormant account's archived records — a cost standing between a community and its own history — and I found no public information on structured document management, versioning, statutory retention periods or a defined handover export. 2 5 6

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The WEG Administrator

The contracting entity is Arthur Online Limited, registered in England, with the UK Information Commissioner's Office named as supervisory authority; the privacy policy states some or all data may be stored outside the EEA, including processing by a development team in India, and the subprocessor list in the excerpt is truncated, with Xero, Microsoft and Trello among the named parties alongside Google Analytics. We found no public information on hosting location or EU certification — not a chain I can defend to an owners' meeting in Germany. 1 2

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The Advisory Board Member

The contracting entity is Arthur Online Limited, registered in England, and the privacy policy says some or all data may be stored outside the EEA, including processing by a development team in India, with complaints going to the UK's Information Commissioner's Office. We found no public information on where the service is hosted, and the third parties named in the policy (Xero, QuickBooks, Zapier, Advance Rent, Signable) appear only in the cookie section, not as a complete processing chain. I would have trouble recommending to my neighbours that the community's books sit on this footing. 2

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The Accountant

The contracting entity is Arthur Online Limited, registered in England, and data may be stored outside the EEA and processed by a development team in India; no hosting provider is named anywhere in the captures. The subprocessor list exists but is truncated in the excerpt — Xero, Microsoft and Trello are among the unshown items — and Google Analytics runs on the site. A non-EU entity with hosting unstated sits at the bottom of my scale, tempered only slightly by the partially named third parties. 1 2

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The Portfolio Manager

The contracting entity is Arthur Online Limited, registered in England, and the privacy policy states some or all data may be stored outside the EEA, including processing by a development team in India, with named third parties such as Xero, QuickBooks and Zapier in a truncated list. I found no public information on where the data is actually hosted or on the vendor's ownership beyond an Aareon copyright line — for German communities' trust records that is not a chain I could sign off. 1 2

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The Data Protection Officer

The contracting entity is Arthur Online Limited, registered in England with a UK VAT number, we found no public information on hosting location, and the privacy policy states data may be stored outside the EEA and processed by a development team in India. The visible subprocessor list is truncated in the excerpt — including Xero, Microsoft and Trello, giving US CLOUD Act exposure — and the AI processing for contracts and service management is not attributed to any named provider or location, so I cannot tell from the captured pages where a document fed to that function would be processed. 1 2

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The Skeptic

The contracting entity is Arthur Online Limited, registered in England, and the privacy policy states some or all data may be stored outside the EEA, including processing by a development team in India, with no hosting provider named in the captured pages. The third-party list is visibly truncated in the excerpt — Xero, Microsoft and Trello among the unseen items — Google Analytics runs on the site, and I found no public information on EU hosting, a complete subprocessor list, or a published certification. 1 2

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The WEG Administrator

The only pricing statement I found is a support article telling dormant accounts that "Arthur will apply the minimum spend based on your package for continued access" and suggesting the standard package — no figure for any package, per-unit price, billing term, setup or migration cost appears anywhere in the captured pages. I could not compute the annual cost of a single community from what is public. 5

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The Advisory Board Member

We found no public prices at all in the captured pages; what can be gleaned is only the shape of the model — charging appears to be per unit, archived units are not charged, and dormant accounts pay a package-based minimum spend whose amount is not shown. An administrator cannot compute the annual cost for their units and communities from these pages, and I would want that number on the table before any vote. 5

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The Accountant

No price figure appears anywhere in the captured pages: we found no public information on per-unit or per-community prices, billing period, minimum term, or setup and migration costs. The only traces are indirect — a package named 'standard' and a minimum spend applied to dormant accounts based on the chosen package, with 'standard' suggested to reach that minimum. Without numbers, an administrator cannot compute the real annual cost from public pages. 1 5

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The Portfolio Manager

No price figure appears anywhere in the captured pages; I found no public prices at all, only a reference to a standard package, a minimum spend for dormant accounts, and the rule that archived units are not charged. An administrator cannot compute an annual cost for any number of units or communities from this — it is a sales conversation before it is a budget line. 5

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The Data Protection Officer

We found no public prices in the captured pages; the only pricing information is that dormant, fully archived accounts pay a minimum spend "based on your package", with a suggestion to move to "standard". That discloses a package structure and a minimum-spend rule, but no figures, billing periods, setup or migration costs — an administrator cannot compute an annual cost from what is public. 1 5

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The Skeptic

The only pricing signals captured are a package structure — a "standard" package is recommended for dormant accounts — and the statement that a minimum spend applies for continued access to archived records; I found no public information on figures per unit or per community, billing period, setup, migration or exit costs. An administrator cannot compute the real annual cost for the units under management from the public material. 1 5

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