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Property & WEG Management

Arthur

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 2 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Arthur Online · arthuronline.co.uk

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Read this page as one judge. Each weighs the same scores by what they care about.

The WEG Administrator

Weighted verdict

Manages forty communities and personally carries the duties the WEG places on the Verwalter. Wants the statutory year — Wirtschaftsplan, Jahresabrechnung, Versammlung, Beschluss-Sammlung — discharged inside one system. Judges a product by the March settlement run, not the demo.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The WEG Administrator

Wirtschaftsplan, Jahresabrechnung & Rücklage

How this is scored

The statutory financial cycle: business plan, annual settlement in the form the law and the BGH require, distribution keys, and the separate handling of reserve funds held in trust for the community.

0 — General bookkeeping only; no Wirtschaftsplan, no Jahresabrechnung, no distribution keys, reserves treated as ordinary balances.

3 — Templates that help a human produce the documents, with distribution keys entered by hand and no separation of the Rücklage.

5 — Wirtschaftsplan and Jahresabrechnung generated from the ledger with configurable distribution keys (MEA, units, consumption), and reserves booked separately.

8 — Settlement in the post-2021 BGH form with the Abrechnungsspitze shown separately, Vermögensbericht produced, heating-cost apportionment per HeizkostenV integrated, owner-change apportionment mid-year handled, and Hausgeld arrears tracked with dunning.

10 — The whole financial year is discharged inside the system: multi-community bookkeeping with strict per-WEG separation, trust accounting for reserves with its own reporting, settlement documents an accountant would sign, and the arithmetic auditable back to individual postings.

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The WEG Administrator

The captured pages show a "dedicated financial console" integrated with market-leading cloud accounting software — Xero posting is documented — plus the production of occupant and owner statements; we found no public information on a Wirtschaftsplan, a Jahresabrechnung in the statutory form, distribution keys, or separate trust handling of a Rücklage. That is landlord rent accounting sitting next to my ledger, not a system I could run the March settlement through. 1 6

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Eigentümerversammlung & Beschluss-Sammlung

How this is scored

Convening, running and recording the owners' meeting — including the resolution register the law requires the administrator to maintain, and the majority arithmetic that decides whether a resolution stands.

0 — No meeting support; invitations and minutes are written elsewhere and the Beschluss-Sammlung is a document somewhere.

3 — Invitation templates and a place to store minutes, but no agenda structure, no voting support and no maintained resolution register.

5 — Agenda-driven invitations respecting the notice period, attendance and proxy recording, voting with the common majority types, and a Beschluss-Sammlung kept as a numbered register.

8 — Quorum and majority computed per resolution type including MEA-weighted and qualified majorities, proxies and voting restrictions handled, minutes generated from the recorded votes, and the register maintained continuously with amendment and invalidation notes as § 24 (7) requires.

10 — The meeting is conducted in the system: hybrid or written circulation procedures supported with their own legal rules, contested resolutions flagged within the challenge period, the register complete and exportable as evidence, and every entry traceable to the meeting that produced it.

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The WEG Administrator

We found no public information on convening, agenda structure, invitations, minutes, voting, or a resolution register anywhere in the captured material — the product pages stake everything on apps for manager, occupant, contractor and owner. The Beschluss-Sammlung I am legally required to keep would live entirely outside the system. 1 4

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Owner & tenant self-service

How this is scored

How an owner exercises their right to see the records, and how much routine correspondence the portal removes: statements, documents, meeting papers, defect reporting.

0 — No portal; every request is answered by email or post.

3 — A document download area with no per-owner scoping — everyone sees the same folder, or access is by emailed link.

5 — Per-owner login showing their own statements, documents and meeting papers, with a defect or request form that reaches the administrator.

8 — Owners and tenants scoped separately with correct visibility, meeting papers and voting available in the portal, defect reports with status visible to the reporter, and consumption or arrears shown per unit.

10 — The portal discharges the disclosure duty: every record an owner is entitled to see available on demand with an access log, tenant and owner views strictly separated, notifications for statutory deadlines, and enough self-service that routine correspondence largely disappears.

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The WEG Administrator

There is a genuine owner app: a dashboard, statement viewing with PDF download, full and remittance statements, acceptance or rejection of quotes, and direct communication with the manager, with a separate occupant app so owners and tenants are not mixed. We found no public information on meeting papers or voting in the portal, defect reports with status visible to the reporter, or per-unit arrears and consumption — so the disclosure duty stays with my office. 1 3 4

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Maintenance, defects & contractors

How this is scored

The building side: defect intake and tracking, recurring maintenance obligations, contractor assignment, and the evidence trail when something goes wrong.

0 — Defects arrive by phone and live in a notebook; no maintenance schedule.

3 — A ticket or note list per property, contractors contacted outside the system, no recurring maintenance calendar.

5 — Defect records per unit or property with status and photos, contractor assignment with a work order, and a recurring maintenance schedule with reminders.

8 — Warranty and Gewährleistung periods tracked against the responsible trade, statutory inspections (lift, heating, fire safety, drinking-water) scheduled with proof of completion stored, quotes and invoices linked to the defect, and cost allocated to the correct account.

10 — A defensible operating record: every obligation, inspection and defect with its evidence and dates, contractor performance visible, budget consumption against the Wirtschaftsplan tracked live, and a history that answers the question of what the administrator knew and when.

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The WEG Administrator

Contractors sit inside the system with their own app, and owners can accept or reject a quote, so trades are not handled purely by phone. We found no public information on defect records with status and photos, work orders, or a recurring maintenance calendar with reminders, let alone statutory inspections with stored proof of completion — my inspection book would stay on paper. 1 3

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Documents, retention & handover

How this is scored

The archive and the exit. A Verwalter's appointment is finite by law, and the records belong to the community — so handover is a statutory event, not a support ticket.

0 — Documents live on a shared drive; no retention rules, and handover means copying folders.

3 — Central document storage per property with folders and upload, but no versioning, no retention policy and no defined handover export.

5 — Structured document management per property and unit with search, retention periods stated, and a documented export of a community's records.

8 — Full-text search across the archive, version history, documents linked to the resolutions and settlements that reference them, and a complete handover package (ledger, register, documents, master data) in open formats.

10 — Handover is a first-class feature rather than an obstacle: a complete, structured export a successor administrator can actually load, retention executed per statutory period, an access log over the archive, and no commercial friction placed in the way of a community leaving.

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The WEG Administrator

Archiving operates at property, unit and tenancy level and is reversible, but archived records then vanish from reports and backed-up data files, permanent deletion is not possible, and a broken archiving is repaired only through a support ticket. We found no public information on a structured export a successor administrator could load, and a dormant community wanting continued access to its archived records is told "Arthur will apply the minimum spend based on your package for continued access" — commercial friction placed exactly at the exit. 5 6

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European sovereignty

How this is scored

Where the community's financial and personal records live, who the contracting entity is, and which subprocessors touch them. Independently sourced by the sovereignty pipeline; scored here as this buyer weighs it.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — document OCR, AI features, support tooling — are non-EU without an explained safeguard.

8 — German or EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and an export that keeps the community compliant for the full retention period after the appointment ends.

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The WEG Administrator

The contracting entity is Arthur Online Limited, registered in England, with the UK Information Commissioner's Office named as supervisory authority; the privacy policy states some or all data may be stored outside the EEA, including processing by a development team in India, and the subprocessor list in the excerpt is truncated, with Xero, Microsoft and Trello among the named parties alongside Google Analytics. We found no public information on hosting location or EU certification — not a chain I can defend to an owners' meeting in Germany. 1 2

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether an administrator can compute the real annual cost for the units under management — including modules, per-community fees and setup — from public pages alone.

0 — No public prices at all; every quote is a sales conversation.

3 — A per-unit or per-community headline exists, but modules, minimum terms, setup or migration fees are unstated.

5 — Per-unit or per-community prices public with billing period stated, but at least one commonly needed piece (portal, accounting module, document storage) sits in an unpriced bundle.

8 — Every tier and module priced publicly with per-unit maths, minimum term, setup and migration costs and VAT treatment stated; only genuinely custom enterprise work lacks a number.

10 — Complete price computability: annual invoice derivable for a given number of units and communities including every module, with no per-seat surprises and any exit or export fee stated outright.

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The WEG Administrator

The only pricing statement I found is a support article telling dormant accounts that "Arthur will apply the minimum spend based on your package for continued access" and suggesting the standard package — no figure for any package, per-unit price, billing term, setup or migration cost appears anywhere in the captured pages. I could not compute the annual cost of a single community from what is public. 5

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European sovereignty — proven facts

2 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 2 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (6)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor page arthuronline.co.uk Checked 29 Sep 2026 Details →
  2. 2 Legal notice — found from the homepage www.arthuronline.co.uk Checked 30 Sep 2026 Details →
  3. 3 Owner & tenant self-service — found from sitemap support.arthuronline.co.uk Checked 1 Oct 2026 Details →
  4. 4 Owner & tenant self-service — found from sitemap support.arthuronline.co.uk Checked 1 Oct 2026 Details →
  5. 5 Documents, retention & handover — found from sitemap support.arthuronline.co.uk Checked 1 Oct 2026 Details →
  6. 6 Documents, retention & handover — found from sitemap support.arthuronline.co.uk Checked 1 Oct 2026 Details →