Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Compliance Officer
Intake is genuinely multi-channel — a 24/7 toll-free contact centre with native speakers, chatbots, live chat and browser calls alongside the web portal — and the anonymous dialog is first-class, with a secret code, a Feedback Room for follow-ups and a toll-free way back to the reporter. Language breadth is real (60+ intake languages with machine or manual translation) and the anonymity engineering is unusually documented: no tracking cookies or IP addresses on reporters, metadata cleaning of uploads, a script-free portal and Tor access. We found no public information on WCAG or other accessibility certification, which keeps this short of the top mark. 1 2 3 7 8