Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The SME Operator
The intake side is genuinely multi-channel — a 24/7 toll-free line with native speakers, chatbots, browser-based calls, plus web, post and personal meeting — in more than 100 web-form languages with automatic and manual translation, and the anonymous dialogue via secret code and web Feedback Room is built in rather than bolted on. They also document keeping the reporter's identity out of the channel: no cookies or IP collection, metadata scrubbing from uploads, a script-free portal and Tor access. I found no public information on QR entry points or formal accessibility standards, which keeps this short of the top grade. 1 2 6 7 8