Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Security Auditor
The intake side is engineered for the frightened reporter: anonymous two-way dialog via a secret code and the Feedback Room, a 24/7 toll-free line with native speakers, chatbots, browser calls without a phone, Tor access, a script-free portal that survives script blockers, and metadata stripped from uploaded files. Web form in more than 100 languages (4 with Starter, 10 with Advanced, unlimited with Pro) with machine and manual translation. We found no public information on accessibility standards or QR entry points, which keeps this below the top. 1 2 7 8