Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Skeptic
The intake side is richly evidenced: anonymous two-way Feedback Room with a secret code, chatbots and messengers, browser-based toll-free calls, Tor access, a script-free portal that works with blockers, metadata cleaning on uploads, and a stated policy of collecting no cookies, IPs or digital footprints about reporters. What holds it back: language breadth is plan-gated (4 languages on Starter, 10 on Advanced), the native-speaker hotline is a paid add-on from 89 EUR / month, and we found no public information on WCAG or accessibility standards. 1 2 3 7