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Relevance AI

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by OnSearch Pty Ltd · relevanceai.com

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Relevance AI: AI-assisted analysis on whats-best.ai Relevance AI: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Relevance AI at a glance

Vendor
OnSearch Pty Ltd
Headquarters
Not stated on the vendor’s pages as of 26 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 26 Oct 2026
Free plan
Not stated on the vendor’s pages as of 26 Oct 2026
Panel verdict
The AI panel rates Relevance AI 3/5, the mean of 6 judges. Relevance AI, a no-code platform for building AI agent teams from the Australian company OnSearch Pty Ltd, is judged strongest on agent capabilities, which scores 8: evaluations gate every build path, human-in-the-loop approvals sit on the visual canvas, and the vendor states its own limit that vector search "always returns results, even if none are truly relevant". how scores are made
As of
Vendor pages captured 26 Oct 2026; evaluated by the panel 28 Oct 2026. all sources

Relevance AI alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Skeptic

Weighted verdict

Has read "European AI" on a wrapper that sends every prompt to a US model, "agents" that are saved prompts, and "we never train on your data" with no word on the model provider behind it. Asks which model answers, where it runs, what it may do unsupervised, and what a thousand seats cost.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Skeptic

Panel median The Skeptic This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Skeptic
Data use, training & retention 3.5 of 5 3 of 5
Models & processing location 3 of 5 2 of 5
Admin, identity & access controls 3.5 of 5 3.5 of 5
Integrations, connectors & knowledge 3.5 of 5 3.5 of 5
Agent capabilities & guardrails 4 of 5 4 of 5
European sovereignty 2 of 5 2 of 5

Data use, training & retention

How this is scored

What happens to prompts, uploaded files, connected data and outputs: whether any of it trains a model (the vendor's or a model provider's), how long it is kept and where logs live, whether zero-retention is available, and whether a data processing agreement covers it.

0 — No statement on training or retention; the privacy policy is a website policy that does not cover the product.

3 — A general statement that business data is "not used for training", with no word on retention, on the model providers behind the product or on logs.

5 — Business data excluded from training by contract, retention periods stated for chats and files, and a DPA offered to business customers.

8 — No-training commitments stated for the vendor and every model provider it routes to, retention configurable by the admin (including deletion of chat history), zero-data-retention terms with the model providers named, and abuse-monitoring retention described.

10 — Data use fully accounted for: training, retention, logging and abuse monitoring stated per model provider, customer-controlled retention and deletion with an audit trail, outputs and connected data treated as customer data in the DPA, and an independent audit (SOC 2, ISO 27001 or ISO 42001) covering the product.

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The Skeptic

The security documentation states "We do not use your data to train our models or improve our services unless you have a specific partnership agreement with us", a provider table shows OpenAI and Anthropic with no data logging and a data processing agreement, and SOC 2 Type II is claimed. Retention is genuinely documented — run logs 30 days on the free tier and until deleted on paid tiers, plus an Enterprise-only configurable policy covering tool runs and agent conversations but skipping knowledge bases, integrations and API keys — yet we found no public information on abuse-monitoring retention, and the terms separately grant a licence to use Client Data "to improve the Solution", which a buyer should reconcile with the no-training statement before signing. 9 7 5 6 13

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Models & processing location

How this is scored

Which models sit behind the product and who runs them, where inference and storage happen, whether the customer can pin processing to the EU, choose or exclude model providers, bring its own model or key, or run the product in its own cloud or on premises.

0 — The models behind the product and the processing location are not stated.

3 — The model family is named, but where inference runs and through which provider (the model maker, a hyperscaler, the vendor) is unstated.

5 — Models and their providers named, with an EU processing option stated for storage and at least the default model.

8 — Each available model listed with provider and inference region, EU-only processing selectable by the admin and enforced across models, model providers excludable, and bring-your-own-key or own-cloud deployment documented.

10 — Processing fully under the customer's control and documented: EU-only or on-premises inference for every feature including agents and connectors, open-weight or self-hosted models supported, data flows per feature published, and a residency commitment in the contract rather than on a marketing page.

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The Skeptic

Model families are named (Gemini, GPT, Claude, Kimi and GLM among them), routing to any provider is advertised, and bring-your-own API keys plus vendor-hosted OpenAI, LLaMA and Fireworks in the vendor's own AWS and Azure environments are documented. But nothing states where inference runs for each model — only that data is stored in Australia, the US or the EU/UK based on a choice made at signup — and we found no public information pinning even the default model's inference to the EU. 1 9 2 5

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Admin, identity & access controls

How this is scored

What the IT department controls: SSO and SCIM provisioning, roles and groups, which models, agents and connectors each group may use, retrieval that respects the permissions of the source system, audit logs, usage reporting, and policies such as data-loss prevention — and whether reporting on staff use is scoped and documented.

0 — No admin features documented; accounts are individual sign-ups.

3 — A team workspace with an owner and member invitations, but no SSO, no roles and no audit log.

5 — SSO, admin and member roles, user management, and an admin view of usage.

8 — SAML/OIDC SSO with SCIM provisioning, group-based permissions for models, agents and connectors, retrieval that inherits source-system permissions, exportable audit logs, and usage analytics with documented scope.

10 — Governance a regulated company can operate: fine-grained policies (DLP, content filters, prompt and output logging rules), audit logs streamed to a SIEM, per-agent ownership and approval, usage reporting that can be aggregated or pseudonymised for works-council agreements, and every admin action logged.

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The Skeptic

The Enterprise tier has SAML 2.0/OIDC single sign-on via WorkOS, identity-provider group sync for bulk provisioning, and role-based permissions at organization, project and asset level, with audit events exportable to the customer's own S3 bucket and OpenTelemetry streaming, plus Enterprise prompt-injection detection. Two operational warts: single sign-on is Enterprise-only, one identity provider per organization is the limit, and a user whose email changes is provisioned a fresh account whose permissions, group memberships and owned assets do not transfer. We found no public information on retrieval that inherits the source system's permissions. 10 9 3 7

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Integrations, connectors & knowledge

How this is scored

How the product reaches company knowledge and systems: connectors to file stores, wikis, mail, CRM, ticketing and ERP, how fast and how completely they sync, the API, support for open protocols such as MCP, and how the assistant cites the sources it answers from.

0 — No integrations; users paste text or upload files one at a time.

3 — File upload and one or two connectors (for example a drive), with no API and no statement on sync or citations.

5 — A connector library covering the common file stores, wikis and collaboration tools, answers citing sources, and a documented API.

8 — Connectors to file stores, wikis, mail, CRM and ticketing with incremental sync, custom connectors or MCP support, an API and webhooks for embedding assistants and agents in other tools, and source citations on every grounded answer.

10 — The product sits in the company's systems: read and write connectors with documented scopes, MCP servers and clients, contact-centre or telephony integration where relevant, a knowledge layer that can be audited and corrected, and the data, agents and configuration exportable when the customer leaves.

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The Skeptic

Connectors are real and read-write — the SharePoint and Confluence pages list specific create, update and delete actions plus list-item and page triggers, native triggers cover CRMs, email and calendar alongside webhooks and cron, and MCP, custom connectors and an API are offered, with knowledge search using query refinement and vector search over knowledge tables. The captured pages give different figures for the integration count — 1,000+, 1,800+ and 2,000+ appear on different pages. We found no public information on sync completeness, incremental sync, or citations on grounded answers. 13 11 12 14 3

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Agent capabilities & guardrails

How this is scored

What an agent can actually do and where it stops: multi-step tasks, tool use and actions in other systems, scheduling and triggers, human approval before consequential actions, run logs, evaluation and testing before release, and the limits the vendor states rather than hides.

0 — No agents; the product is a chat window, whatever the marketing says.

3 — Saved prompts or custom assistants with instructions and files, but no actions in other systems and no run history.

5 — Agents that call tools or APIs and run multi-step tasks, built without code, with a log of each run.

8 — Agents that act in connected systems with scoped permissions, human approval configurable per action, triggers and schedules, test and evaluation tooling before release, and documented limits and failure handling.

10 — Agents a business can put in production and account for: versioning and staged rollout, evaluation against test sets, monitoring of quality and cost per agent, handover to a human with full context, every action attributable to the agent and the person who deployed it, and the vendor's own statement of what agents must not be trusted with.

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The Skeptic

Agents run multi-step on a no-code visual canvas, approvals can be dragged into the flow, every run is traced, cost per agent is visible, and evaluation is treated as first-class: agent evaluations, A/B testing, sampling of live runs with drift flagging, and the vendor's own claim of a 96.4% eval pass rate held against a self-set 90% bar, with versioning and human-in-the-loop escalation documented. Credit where due on stated limits — the academy page says plainly that vector search "always returns results, even if none are truly relevant" — though we found no broader statement of what agents must not be trusted with, and no per-action attribution to the deployer. 1 13 2 3 14

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where customer data is hosted, and who the subprocessors are — model providers above all, then hosting, search, telephony and email. Independently sourced by the sovereignty pipeline; for an AI product the model provider is a subprocessor, so a European interface over a non-European model counts as such.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors (including model providers) unnamed.

3 — A privacy policy exists, but hosting location is unstated or non-EU and the model providers behind the product are not named as subprocessors.

5 — EU hosting stated and an EU contracting entity, but prompts reach non-EU model providers or other subprocessors without a stated safeguard or EU region.

8 — EU hosting on named infrastructure, EU contracting entity, every subprocessor listed with its location including model providers, EU inference available, and a DPA offered.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and model processing, every subprocessor European or optional, data export and deletion documented, and a security or certification statement published rather than implied.

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The Skeptic

The contracting entity is OnSearch Pty Ltd, an Australian company under New South Wales law whose terms allow hosting "potentially other locations outside Australia", and prompts reach US model providers OpenAI and Anthropic — named in the admin documentation with data processing agreements — while the privacy policy relies on Standard Contractual Clauses for transfers and discloses sub-processors in the UK, EEA, US and Australia. An EU/UK storage region can be selected at signup, but the cloud infrastructure provider is unnamed, the full subprocessor list was not among the captured pages, and we found no public information on European ownership or EU inference. 5 9 6

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a company can compute the real annual cost from public pages alone: price per seat, per agent, per conversation or per usage unit, what is included in each tier, usage limits and overage, which models, connectors or agents cost extra, minimum seats and term.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or "from" figure exists, but usage limits, included models and what scales the cost are unclear.

5 — Prices per tier are public with the main inclusions, but usage limits, overage, agent runs or enterprise features (SSO, audit logs, EU processing) are unpriced or "on request".

8 — Every tier priced publicly with seat or usage units, usage limits and overage rates, add-ons listed, minimum seats and term stated.

10 — Complete price computability: annual cost derivable for a given number of seats, agents or conversations, with every usage rate, model surcharge, add-on and support tier and the cancellation and data-return terms published.

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The Skeptic

The terms name three cost components — Subscription Fees, Actions, and Vendor Credits charged at cost without markup — and define the billing unit as any manual or scheduled execution of a tool or agent, but no captured page shows a price figure for any tier; the pricing page lists inclusions such as unlimited agents and a dedicated account manager without numbers. Single sign-on and data residency sit behind an Enterprise sales contact. A buyer cannot compute an annual cost from anything we read. 3 5 8 12 10

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 9 Report an error

Questions about Relevance AI

Is Relevance AI European?

No. whats-best.ai classifies Relevance AI as Rest of world.

Where does Relevance AI store data?

Not stated on the vendor’s pages as of 26 Oct 2026.

Does Relevance AI have a free plan?

Not stated on the vendor’s pages as of 26 Oct 2026.

What are the best alternatives to Relevance AI?

As of 28 Oct 2026, the panel rates Langdock (4/5), Dust (3.5/5) and Unique AI (3.5/5) highest among the other 15 AI Agents & Assistants products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Langdock (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Relevance AI alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage relevanceai.com Checked 26 Oct 2026 Details →
  2. 2 Features page (agents) relevanceai.com Checked 26 Oct 2026 Details →
  3. 3 Pricing page relevanceai.com Checked 26 Oct 2026 Details →
  4. 4 Data security policy relevanceai.com Checked 26 Oct 2026 Details →
  5. 5 Terms naming the legal entity relevanceai.com Checked 26 Oct 2026 Details →
  6. 6 Privacy policy relevanceai.com Checked 26 Oct 2026 Details →
  7. 7 Data use, training & retention — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →
  8. 8 Data use, training & retention — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →
  9. 9 Admin, identity & access controls — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →
  10. 10 Admin, identity & access controls — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →
  11. 11 Integrations, connectors & knowledge — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →
  12. 12 Integrations, connectors & knowledge — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →
  13. 13 Agent capabilities & guardrails — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →
  14. 14 Agent capabilities & guardrails — found from sitemap relevanceai.com Checked 26 Oct 2026 Details →