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Odoo CRM

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Odoo SA · www.odoo.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The RevOps Integrator

Weighted verdict

Treats the CRM as one system in a revenue stack. Optimizes for two-way email and calendar sync, a real API with webhooks, and native connections to the tools money already flows through. Rejects closed ecosystems and integrations that are one-way imports in disguise.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The RevOps Integrator

Contact & data model

How this is scored

Depth and hygiene of the core records — contacts, companies, deals, custom fields, deduplication.

0 — A flat address book; no relations between people, companies and deals.

3 — The standard three objects exist but customization is cosmetic: few field types, no required fields, duplicates accumulate unchecked.

5 — Custom fields across objects, basic dedupe on create, activity history on the record; complex models still need workarounds.

8 — Rich field types with validation, merge and dedupe tooling, relationships beyond the standard model, permissioned field access.

10 — A genuinely modelable system: custom objects or equivalent, bulk hygiene tooling, field-level history — the data model bends to the business, not the reverse.

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The RevOps Integrator

Contacts, companies and opportunities exist with person-to-company relations kept through External ID mapping during import, custom fields on contacts, and access groups that gate which records each salesperson sees — workable, though linking people to companies on import needs a multi-step procedure and custom fields sit behind a technical features toggle. We found no public information on deduplication or merge tooling. 4 5 6

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Pipeline & forecasting

How this is scored

Whether the pipeline enforces a process and produces reporting a finance department accepts.

0 — A kanban of deals with amounts; nothing is enforced, nothing rolls up.

3 — Multiple pipelines and stage probabilities exist, but no required fields per stage and only canned reports.

5 — Stage requirements, win/loss capture and standard forecast views; custom reporting is limited or an add-on.

8 — Enforceable process (required fields, stage gates, routing), custom report builder, forecast by team and period with quota tracking.

10 — Forecasting a CFO signs: weighted and commit-based views, historical snapshots, attainment tracking, and reporting composable enough to answer questions the vendor never anticipated.

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The RevOps Integrator

The pipeline is a Kanban of opportunities by stage with quotations and a planned or probable revenue view, and sales access groups control visibility of other users' records. Captured forum answers describe revenues booked as lump sums and monthly subscriptions that do not reappear in the sales forecast; we found no public information on stage requirements, win/loss capture, quota tracking or a custom report builder. 1 6 7

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Automation & workflows

How this is scored

Triggers, sequences and routing that remove manual work without a consultant.

0 — No automation beyond email templates.

3 — Simple if-this-then-that on records; no multi-step sequences, no branching.

5 — Multi-step workflows with delays and branching, email sequences, basic lead routing — capped by tier or count.

8 — Full workflow builder across objects with webhooks as steps, round-robin routing, sequence analytics.

10 — Automation as infrastructure: versioned workflows, error handling, per-step logs, and limits generous enough that the feature is not its own upsell.

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The RevOps Integrator

Automation rules handle lead creation, team assignment and scheduled activities with an On Save trigger covering create and update, though create-only rules rely on the official workaround of triggering on the creation date field and only the Administration / Settings group can build automated actions. We found no public information on multi-step sequences, branching or sequence analytics. 1 8 9

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Integrations & API

How this is scored

Two-way email/calendar sync, native connections, and an API that treats external systems as first-class.

0 — No API, no sync; data enters by CSV and leaves never.

3 — One-way email logging (BCC), a handful of Zapier triggers, a read-mostly API.

5 — Two-way email and calendar sync for the major providers, a documented REST API with sane limits, a modest native directory.

8 — Deep native integrations for the revenue stack, webhooks, OAuth apps, API parity with the UI for core objects.

10 — An ecosystem: public API covering everything the UI does, event streams, a marketplace, and sync so reliable the CRM can be the system of record without being the only system.

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The RevOps Integrator

Incoming email is added to the pipeline automatically and Email, Live chat, SMS and VoIP channels are listed, but the captured pricing places the External API in the Custom plan alongside Odoo Studio and Multi-Company, and the documented route for external tools is an XML-RPC channel. We found no public information on two-way calendar sync, webhooks or native connectors for the revenue stack — an API behind the top tier is a closed door for anyone building a stack. 1 2 10 13

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European sovereignty

How this is scored

Where other people's personal data actually lives and under whose law — entity, hosting, subprocessors, DPA.

0 — US entity, US-default hosting, no public DPA or subprocessor list.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad and undocumented.

5 — EU hosting selectable at signup, published DPA and subprocessor list; core processing still touches US entities.

8 — EU entity or EU-default hosting with published subprocessors, consent-friendly fields, retention and deletion controls; residual US exposure named and narrow.

10 — European entity, EU-only processing including subprocessors, deletion that provably deletes — sovereignty a DPO can sign off without a caveat file.

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The RevOps Integrator

A Belgian entity hosts EU customers in France and Belgium on OVH, publishes a subprocessor list naming EU hosts (OVH, Outscale SecNumCloud, Scaleway) alongside US processors such as Stripe, PayPal, CloudFlare and Clearbit that appear scoped to payments, website caching and prospection, and offers self-service database deletion with a three-week grace period. Data can persist in backups up to 12 months after deletion, EU customers on versions before Odoo 19.0 keep a Canada-based backup until the transition completes, and we found no public information on a standalone DPA. 3

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Import, export & exit

How this is scored

Getting in with history intact, and out with everything — the anti-lock-in criterion.

0 — Import is a support ticket; export is contacts-only CSV missing notes, activities and files.

3 — Self-serve CSV import with mapping; export covers main objects but drops activity history, attachments or relations.

5 — Guided migration from major competitors, full-object CSV export, API access sufficient to rebuild the database elsewhere with effort.

8 — Complete export (all objects, history, files) self-serve in open formats, import with dedupe and dry-run, no API metering that prices exit out of reach.

10 — Exit as a feature: documented full-fidelity export, migration tooling both directions, and contractual data-return terms — leaving is a weekend, which is exactly why you can stay.

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The RevOps Integrator

Exit is close to a feature here: a complete database backup is downloadable at any time from the control panel, CSV import across objects includes a Validate step before commit, a migration service is offered, and the same import/export mechanics apply across the suite. We found no public information on dedupe during import or contractual data-return terms, and import must first be switched on in General Settings. 3 4 12 13

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Pricing transparency

How this is scored

Whether a buyer can compute the real invoice — per seat, per month, at renewal — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most buyers need are unpriced, or per-seat maths is obscured by bundles, minimums or mandatory onboarding fees.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability hides in an unpriced tier or usage-metered add-on.

8 — Every tier priced publicly including annual/monthly split; limits, seat minimums and overage rules stated; only genuine enterprise contracts are custom.

10 — Complete price computability: every tier, add-on, usage meter and renewal rule public, with a calculator or table that makes the invoice at 3 and 30 seats a two-minute exercise.

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The RevOps Integrator

A One App Free tier at € 0 with unlimited users, a savings calculation for 20 users, and a discount stated as valid for 12 months for initial users ordered give a partial picture, but we found no public information on per-seat rates for the Standard and Custom plans, the billing period or VAT treatment. The External API sits in the Custom plan with unanswered questions routed to Account Managers, and Odoo.sh hosting cost is stated as not included. 1 2

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (13)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor product page www.odoo.com Checked 15 Sep 2026 Details →
  2. 2 Vendor pricing page www.odoo.com Checked 15 Sep 2026 +1 earlier capture: 11 Sep 2026 Details →
  3. 3 Privacy policy www.odoo.com Checked 15 Sep 2026 Details →
  4. 4 Contact & data model — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  5. 5 Contact & data model — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  6. 6 Pipeline & forecasting — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  7. 7 Pipeline & forecasting — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  8. 8 Automation & workflows — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  9. 9 Automation & workflows — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  10. 10 Integrations & API — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  11. 11 Integrations & API — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  12. 12 Import, export & exit — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →
  13. 13 Import, export & exit — found from sitemap www.odoo.com Checked 1 Oct 2026 Details →