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E-Commerce Platforms & Shop Systems

Sana Commerce

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Sana Commerce B.V. · www.sana-commerce.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The B2B Seller

Weighted verdict

Sells to businesses across the EU: net prices, VAT-ID validation, reverse charge, customer-specific price lists and payment on account. Reads a shop that shows gross prices to a trade customer as one that has not met a trade customer.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The B2B Seller

Catalogue & checkout

How this is scored

Products, variants, pricing rules and the path to payment — the part that either converts or does not.

0 — Flat product list with one price and no variants; checkout is a form and one payment method.

3 — Variants and categories with a standard checkout and two or three payment methods, but no bundles, no tiered pricing and no guest checkout worth the name.

5 — Full variant matrix, product bundles, tiered and customer-group pricing, guest checkout, and the payment methods a German shop needs including invoice and direct debit.

8 — Configurable products, per-channel pricing, promotions and vouchers with rules, a checkout that can be customised without a rebuild, and payment via the major providers plus buy-now-pay-later where offered.

10 — Merchandising and checkout are the product: rule-driven pricing and promotions, A/B-testable checkout, multi-currency and multi-language as standard, and conversion features (abandoned cart, one-page checkout) shipped rather than bolted on.

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The B2B Seller

Variants are the real thing — managed in the ERP, displayed as a matrix or dropdowns with no limit on components, and the B2B list view opens the full variant matrix, which is how trade buyers actually order. Payment coverage is broad: twenty-four methods via Adyen including International Bank Transfer, SEPA Direct Debit, iDEAL, Sofortüberweisung, Giropay and Klarna, saved cards for repeat purchase without a redirect, and guests can order without registration. We found no public information on bundles, tiered pricing, promotions or vouchers, so the pricing-and-promotion engine beyond ERP-synced prices stays unevidenced. 1 3 4

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Extensibility & developer surface

How this is scored

Themes, apps, APIs and headless — whether the shop can be shaped to the business, and at what cost in lock-in.

0 — Fixed templates, no app ecosystem, no API.

3 — Theme editing within limits and a small app store; a read-mostly API and no local development story.

5 — Custom themes with a template language, an app or plugin ecosystem, a documented REST API, and webhooks for the core order events.

8 — Full storefront API for headless builds, an extension framework with its own lifecycle, staging environments, version control for themes, and documented rate limits.

10 — A platform a team can own: headless-first APIs, open-source or source-available core, plugin architecture with a real dependency model, local development and CI supported, and upgrade paths that do not orphan customisations.

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The B2B Seller

The only extension surface in evidence is the Sana App Center, where delivery apps install with a single click. We found no public information on custom themes or a template language, a documented API, webhooks, staging environments or any headless storefront API, so a buyer cannot see what shaping this shop to their business would cost or what it would lock in. 8

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Order operations & back office

How this is scored

What happens after checkout: order management, stock, returns, shipping, and the link to ERP or accounting.

0 — An order list and an email; stock is a number nobody trusts, returns are manual.

3 — Order statuses and basic stock, one shipping integration, and returns handled by hand.

5 — Order workflow with partial shipments, multi-warehouse stock, named carrier integrations with label printing, and a returns process in the system.

8 — Multi-channel order intake, automated fulfilment routing, supplier and dropshipping flows, and maintained interfaces to named ERP and accounting systems.

10 — The shop is the front of an operation: real-time stock across channels and warehouses, returns and refunds fully worked including partials, ERP integration the vendor maintains, and operational reporting a merchant runs the business from.

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The B2B Seller

Operations are built on maintained interfaces to named ERPs — Dynamics NAV, AX, Business Central and Finance & Operations, SAP Business One, ECC and S/4HANA — with real-time stock, prices and order information synced from the ERP. Returns are properly in the system: invoice-based and invoice-free return orders, reasons and processing driven from the ERP, confirmation and admin notifications, file attachments and line-level comments across four editable system pages. Named carriers come with real-time tracking and location-specific shipping methods, though we found no public information on partial shipments, label printing or multi-channel order intake. 1 7 8 3

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Data ownership & exit

How this is scored

Whether the catalogue, customers and order history remain the merchant's: export completeness, hosting choice, and what leaving actually costs.

0 — Export is a partial CSV; order history and customer records cannot leave intact, and hosting is the vendor's alone.

3 — CSV export of products and customers, order history partial, no self-hosting, no documented migration path.

5 — Complete export of catalogue, customers and orders via API or dump, documented deletion, and a stated data-return commitment.

8 — Full-fidelity export including media and order documents, self-hosting or a choice of hosting partner, and no metering that prices a migration out of reach.

10 — Ownership is structural rather than promised: open-source or source-available platform the merchant can run anywhere, database-level access, documented migration in both directions, and contractual data return.

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The B2B Seller

Export is CSV and narrow — shop accounts and product-page content only, with passwords not exported, default values excluded, and the vendor stating that only data stored in the Sana Commerce Cloud database can be exported; we found no public information on order-history export or full-fidelity media export. The structural mitigant is that products, prices, stock and order information live in real time in the merchant's own ERP, so master data is not captive in the platform — but we found no public information on self-hosting, a documented deletion commitment or a migration path. 9 10 1

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European sovereignty

How this is scored

Where customer and order data live, who the contracting entity is, and which subprocessors sit in the checkout path. Independently sourced by the sovereignty pipeline.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — CDN, analytics, payment routing, support tooling — are non-EU without an explained safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a self-hosted option that puts the shop entirely under the merchant's control.

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The B2B Seller

The imprint names Sana Commerce EMEA B.V. in Rotterdam with a KvK number and a Dutch VAT ID, so the operator side is European. Beyond that we found no public information on where customer and order data are hosted, on the vendor's ownership, or on a subprocessor list — the pages state card processing is outsourced to validated third-party service providers and name Adyen as the payment provider, but the full chain around checkout cannot be reviewed from what is published. 2 4

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a merchant can compute the real annual cost — licence, transaction fees, apps, hosting — from public pages alone. The category where the headline price is least often the invoice.

0 — No public prices at all; every tier is a sales conversation.

3 — A monthly headline exists, but transaction fees, mandatory apps or hosting costs are unstated — the invoice is unknowable from the page.

5 — Tier prices public with billing period stated and transaction fees given, but at least one commonly needed piece (a required app, hosting, payment gateway rate) is unpriced.

8 — Every tier priced publicly including transaction or revenue-share rates, order or GMV limits, and the cost of the extensions most shops need; VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given order volume and GMV including licence, transaction fees, hosting and typical extensions — and for open-source platforms, an honest statement that the licence is free and where the money actually goes.

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The B2B Seller

Across the captured homepage and documentation we found no public information on licence prices, tiers, transaction fees, hosting costs, billing period, VAT treatment or minimum term. Nothing on these pages lets a merchant compute an annual cost; the price is entirely a sales conversation. 1 2

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (10)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.sana-commerce.com Checked 17 Sep 2026 Details →
  2. 2 Imprint www.sana-commerce.com Checked 17 Sep 2026 Details →
  3. 3 Catalogue & checkout — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  4. 4 Catalogue & checkout — found from sitemap help.sana-commerce.com Checked 1 Oct 2026 Details →
  5. 5 Tax & German legal correctness — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  6. 6 Tax & German legal correctness — found from sitemap help.sana-commerce.com Checked 1 Oct 2026 Details →
  7. 7 Order operations & back office — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  8. 8 Order operations & back office — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  9. 9 Data ownership & exit — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  10. 10 Data ownership & exit — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →