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E-Commerce Platforms & Shop Systems

Sana Commerce

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Sana Commerce B.V. · www.sana-commerce.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Operations Lead

Weighted verdict

Ships the orders and handles the returns. Wants stock that is true across channels, partial shipments, carrier integrations with labels, and an ERP link the vendor maintains. A shop that cannot do a partial refund is a shop that has never had December.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Operations Lead

Catalogue & checkout

How this is scored

Products, variants, pricing rules and the path to payment — the part that either converts or does not.

0 — Flat product list with one price and no variants; checkout is a form and one payment method.

3 — Variants and categories with a standard checkout and two or three payment methods, but no bundles, no tiered pricing and no guest checkout worth the name.

5 — Full variant matrix, product bundles, tiered and customer-group pricing, guest checkout, and the payment methods a German shop needs including invoice and direct debit.

8 — Configurable products, per-channel pricing, promotions and vouchers with rules, a checkout that can be customised without a rebuild, and payment via the major providers plus buy-now-pay-later where offered.

10 — Merchandising and checkout are the product: rule-driven pricing and promotions, A/B-testable checkout, multi-currency and multi-language as standard, and conversion features (abandoned cart, one-page checkout) shipped rather than bolted on.

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The Operations Lead

Variants are genuinely strong — ERP-driven matrix and dropdown views with unlimited components, all-variants comparison on one page, and translated names — and the payment path covers twenty-four methods including SEPA Direct Debit, Giropay, Sofortüberweisung and Klarna, with one-click saved cards and no redirect to a hosted page. We found no public information on bundles, tiered or customer-group pricing, promotions or vouchers, so what is documented is a solid variant-and-payment core without the merchandising rules layer. 1 3 4

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Extensibility & developer surface

How this is scored

Themes, apps, APIs and headless — whether the shop can be shaped to the business, and at what cost in lock-in.

0 — Fixed templates, no app ecosystem, no API.

3 — Theme editing within limits and a small app store; a read-mostly API and no local development story.

5 — Custom themes with a template language, an app or plugin ecosystem, a documented REST API, and webhooks for the core order events.

8 — Full storefront API for headless builds, an extension framework with its own lifecycle, staging environments, version control for themes, and documented rate limits.

10 — A platform a team can own: headless-first APIs, open-source or source-available core, plugin architecture with a real dependency model, local development and CI supported, and upgrade paths that do not orphan customisations.

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The Operations Lead

There is an app store — delivery services install from the Sana App Center with one click, and payment arrives as add-ons — plus editable system pages, selectable page layouts, content elements and single sign-on. We found no public information on a documented API, webhooks, custom themes, staging environments or a local development story, so the cost of shaping the shop beyond the app catalog cannot be judged. 3 4 7 8 9

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Order operations & back office

How this is scored

What happens after checkout: order management, stock, returns, shipping, and the link to ERP or accounting.

0 — An order list and an email; stock is a number nobody trusts, returns are manual.

3 — Order statuses and basic stock, one shipping integration, and returns handled by hand.

5 — Order workflow with partial shipments, multi-warehouse stock, named carrier integrations with label printing, and a returns process in the system.

8 — Multi-channel order intake, automated fulfilment routing, supplier and dropshipping flows, and maintained interfaces to named ERP and accounting systems.

10 — The shop is the front of an operation: real-time stock across channels and warehouses, returns and refunds fully worked including partials, ERP integration the vendor maintains, and operational reporting a merchant runs the business from.

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The Operations Lead

This is the ERP shop I want to run: stock, prices and order information sync in real time, seven named ERP systems carry return orders (with SAP Business One on return requests), and returns are genuinely worked — invoice-based line selection, invoice-free returns, ERP-sourced return reasons, RMA notification addresses and customer confirmations. But we found no public information on partial shipments, partial refunds, label printing or multi-channel order intake, so the December-proven back office is not confirmed, and real-time carrier tracking with FedEx, UPS, USPS, Purolator and nShift is the shipping evidence that carries the score. 1 3 7 8

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Data ownership & exit

How this is scored

Whether the catalogue, customers and order history remain the merchant's: export completeness, hosting choice, and what leaving actually costs.

0 — Export is a partial CSV; order history and customer records cannot leave intact, and hosting is the vendor's alone.

3 — CSV export of products and customers, order history partial, no self-hosting, no documented migration path.

5 — Complete export of catalogue, customers and orders via API or dump, documented deletion, and a stated data-return commitment.

8 — Full-fidelity export including media and order documents, self-hosting or a choice of hosting partner, and no metering that prices a migration out of reach.

10 — Ownership is structural rather than promised: open-source or source-available platform the merchant can run anywhere, database-level access, documented migration in both directions, and contractual data return.

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The Operations Lead

Export is CSV from Sana Admin only, and only for what the Sana database holds — data in the ERP cannot be exported from the shop side, passwords never leave, default values are dropped, and the product export carries page fields and image counts rather than the media themselves. We found no public information on order history export, self-hosting, or a documented migration path out. 9 10

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European sovereignty

How this is scored

Where customer and order data live, who the contracting entity is, and which subprocessors sit in the checkout path. Independently sourced by the sovereignty pipeline.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — CDN, analytics, payment routing, support tooling — are non-EU without an explained safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a self-hosted option that puts the shop entirely under the merchant's control.

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The Operations Lead

The contracting side is European — Sana Commerce EMEA B.V. in Rotterdam with a KvK number and a Dutch VAT ID — and card data never touches the store because processing is outsourced to validated third parties. The captured pages name no hosting location and publish no subprocessor list, so we found no public information on where customer and order data live or who sits in the checkout chain. 2 4

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a merchant can compute the real annual cost — licence, transaction fees, apps, hosting — from public pages alone. The category where the headline price is least often the invoice.

0 — No public prices at all; every tier is a sales conversation.

3 — A monthly headline exists, but transaction fees, mandatory apps or hosting costs are unstated — the invoice is unknowable from the page.

5 — Tier prices public with billing period stated and transaction fees given, but at least one commonly needed piece (a required app, hosting, payment gateway rate) is unpriced.

8 — Every tier priced publicly including transaction or revenue-share rates, order or GMV limits, and the cost of the extensions most shops need; VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given order volume and GMV including licence, transaction fees, hosting and typical extensions — and for open-source platforms, an honest statement that the licence is free and where the money actually goes.

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The Operations Lead

Every page we have is marketing or documentation; we found no public information on licence prices, tiers, transaction or revenue-share fees, term lengths, hosting costs, or the price of the App Center and payment add-ons a shop would actually install. The annual cost of running this platform is not computable from anything published here. 1 4 8

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (10)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.sana-commerce.com Checked 17 Sep 2026 Details →
  2. 2 Imprint www.sana-commerce.com Checked 17 Sep 2026 Details →
  3. 3 Catalogue & checkout — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  4. 4 Catalogue & checkout — found from sitemap help.sana-commerce.com Checked 1 Oct 2026 Details →
  5. 5 Tax & German legal correctness — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  6. 6 Tax & German legal correctness — found from sitemap help.sana-commerce.com Checked 1 Oct 2026 Details →
  7. 7 Order operations & back office — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  8. 8 Order operations & back office — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  9. 9 Data ownership & exit — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
  10. 10 Data ownership & exit — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →