E-Commerce Platforms & Shop Systems

Sana Commerce

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Sana Commerce B.V. · www.sana-commerce.com

An AI-assisted analysis of public evidence — not a hands-on test.

Every score, rationale and verdict on this page is AI-generated. Every claim cites the source it was read from. Nothing here is a human star review — and no score can be bought. How scores are made →

Method and versions

The Merchant v1.0 · The B2B Seller v1.0 · The Developer v1.0 · The Operations Lead v1.0 · The Data Protection Officer v1.0 · The Skeptic v1.0 · rubric v1 · evaluated 5 Oct 2026

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Read this page as one judge. Each weighs the same scores by what they care about.

The Skeptic

Weighted verdict

Knows the headline price is never the invoice here. Reads for the transaction fee, the apps that turn out to be mandatory, the hosting nobody mentioned, and what the platform charges to let a merchant leave with their own order history.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Skeptic

Catalogue & checkout

How this is scored

Products, variants, pricing rules and the path to payment — the part that either converts or does not.

0 — Flat product list with one price and no variants; checkout is a form and one payment method.

3 — Variants and categories with a standard checkout and two or three payment methods, but no bundles, no tiered pricing and no guest checkout worth the name.

5 — Full variant matrix, product bundles, tiered and customer-group pricing, guest checkout, and the payment methods a German shop needs including invoice and direct debit.

8 — Configurable products, per-channel pricing, promotions and vouchers with rules, a checkout that can be customised without a rebuild, and payment via the major providers plus buy-now-pay-later where offered.

10 — Merchandising and checkout are the product: rule-driven pricing and promotions, A/B-testable checkout, multi-currency and multi-language as standard, and conversion features (abandoned cart, one-page checkout) shipped rather than bolted on.

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The Skeptic

Variant handling is genuinely deep — matrix or dropdown display, unlimited variant components, a B2B variant matrix view — and the Adyen provider's list of 24 payment methods covers giropay, Sofort, SEPA direct debit and Klarna buy-now-pay-later. But that list attaches to an add-on the captured pages mark deprecated in favour of Sana Pay, for which we found no published payment method list, and we found no public information on bundles, tiered pricing, promotions or vouchers. Guest ordering surfaces only as a security caveat about saving cards. 1 3 4

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Tax & German legal correctness

How this is scored

VAT determination, OSS, B2B reverse charge, and the checkout requirements German law actually imposes — judged on what the platform does, not on a plugin someone could buy.

0 — A single VAT rate applied everywhere; no B2B handling, no country logic, no legal-text handling in checkout.

3 — Per-country VAT rates configurable by hand, net prices for B2B possible with effort, and legal texts as free-form pages.

5 — Automatic VAT by destination and customer type, VAT-ID validation with reverse charge, gross and net display per customer group, and the mandatory checkout elements (order button wording, withdrawal policy, price indications) handled.

8 — OSS thresholds tracked and reported, correct invoicing per case including reverse-charge notes, small-business and third-country handling, and e-invoicing (XRechnung/ZUGFeRD) for B2B orders.

10 — Tax and legal correctness are maintained by the vendor rather than the merchant: rates and thresholds updated as the law moves, OSS reporting produced, every invoice case correct out of the box, and documented conformity a lawyer could review.

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The Skeptic

Tax presentation is configurable per customer type — gross or net display for B2C, B2B and sales agents, total or detailed lines — and taxes recalculate automatically when the shipping address changes. But the engine the pages document is Microsoft Dynamics GP's sales-tax model, and we found no public information on VAT-ID validation, reverse charge, OSS, e-invoicing or the checkout elements German law requires; correctness here is the merchant's ERP configuration, not something the vendor maintains. 5 6

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Extensibility & developer surface

How this is scored

Themes, apps, APIs and headless — whether the shop can be shaped to the business, and at what cost in lock-in.

0 — Fixed templates, no app ecosystem, no API.

3 — Theme editing within limits and a small app store; a read-mostly API and no local development story.

5 — Custom themes with a template language, an app or plugin ecosystem, a documented REST API, and webhooks for the core order events.

8 — Full storefront API for headless builds, an extension framework with its own lifecycle, staging environments, version control for themes, and documented rate limits.

10 — A platform a team can own: headless-first APIs, open-source or source-available core, plugin architecture with a real dependency model, local development and CI supported, and upgrade paths that do not orphan customisations.

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The Skeptic

The only extension surfaces the captured pages show are an app center with one-click installs for shipping carriers and CSV import/export for product pages and shop accounts. We found no public information on an API, webhooks, headless storefront access, theme customisation, staging environments or a local development story. 8 10

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Order operations & back office

How this is scored

What happens after checkout: order management, stock, returns, shipping, and the link to ERP or accounting.

0 — An order list and an email; stock is a number nobody trusts, returns are manual.

3 — Order statuses and basic stock, one shipping integration, and returns handled by hand.

5 — Order workflow with partial shipments, multi-warehouse stock, named carrier integrations with label printing, and a returns process in the system.

8 — Multi-channel order intake, automated fulfilment routing, supplier and dropshipping flows, and maintained interfaces to named ERP and accounting systems.

10 — The shop is the front of an operation: real-time stock across channels and warehouses, returns and refunds fully worked including partials, ERP integration the vendor maintains, and operational reporting a merchant runs the business from.

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The Skeptic

This is where the product earns its keep: real-time stock, price and order sync with seven named Dynamics and SAP systems, carrier integrations with FedEx, UPS, USPS, Purolator and nShift with real-time tracking, and a fully worked returns process — invoice-based and invoice-free returns, ERP-sourced reasons, file attachments and notification e-mails. We found no public information on partial shipments, label printing, multi-warehouse stock or automated fulfilment routing. 1 3 7 8

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Data ownership & exit

How this is scored

Whether the catalogue, customers and order history remain the merchant's: export completeness, hosting choice, and what leaving actually costs.

0 — Export is a partial CSV; order history and customer records cannot leave intact, and hosting is the vendor's alone.

3 — CSV export of products and customers, order history partial, no self-hosting, no documented migration path.

5 — Complete export of catalogue, customers and orders via API or dump, documented deletion, and a stated data-return commitment.

8 — Full-fidelity export including media and order documents, self-hosting or a choice of hosting partner, and no metering that prices a migration out of reach.

10 — Ownership is structural rather than promised: open-source or source-available platform the merchant can run anywhere, database-level access, documented migration in both directions, and contractual data return.

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The Skeptic

Export is CSV-only and thin: product pages carry just title, URL, description and media counts — default values excluded — and the vendor states plainly that only data already in the Sana Commerce Cloud database can be exported, with data in the ERP to be exported from there; shop accounts export to CSV with passwords left out. We found no public information on order history export, a documented deletion process, self-hosting, or any migration path in either direction. 9 10

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European sovereignty

How this is scored

Where customer and order data live, who the contracting entity is, and which subprocessors sit in the checkout path. Independently sourced by the sovereignty pipeline.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — CDN, analytics, payment routing, support tooling — are non-EU without an explained safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a self-hosted option that puts the shop entirely under the merchant's control.

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The Skeptic

The imprint names a Rotterdam operator with a KvK number and a Dutch VAT ID, but that is the website operator, and we found no public information on the contracting entity for the cloud product, on ownership, or on where customer and order data are hosted. Card processing is outsourced to "validated third-party service providers", and we found no public information naming these subprocessors or their locations. 2 4

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a merchant can compute the real annual cost — licence, transaction fees, apps, hosting — from public pages alone. The category where the headline price is least often the invoice.

0 — No public prices at all; every tier is a sales conversation.

3 — A monthly headline exists, but transaction fees, mandatory apps or hosting costs are unstated — the invoice is unknowable from the page.

5 — Tier prices public with billing period stated and transaction fees given, but at least one commonly needed piece (a required app, hosting, payment gateway rate) is unpriced.

8 — Every tier priced publicly including transaction or revenue-share rates, order or GMV limits, and the cost of the extensions most shops need; VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given order volume and GMV including licence, transaction fees, hosting and typical extensions — and for open-source platforms, an honest statement that the licence is free and where the money actually goes.

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The Skeptic

The captured pages show not a single figure: no licence price, no tiers, no transaction or revenue-share fee, no price for the Sana Pay add-on or the App Center apps, and no contract term or billing period. A buyer cannot compute even a rough annual cost from public information — every element of the invoice is a sales conversation. 1 4 8

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Legal entity	Incorporated in NL ⚠ unverified	3/3 pts	2 Report an error
Ownership	Not determined	—	uncited Report an error
Data residency	Not determined	—	uncited Report an error
Subprocessors	Not determined	—	uncited Report an error

Where this could be wrong

Evidence ages. The oldest capture behind this page is from 17 Sep 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
Weak sourcing — Legal entity. The imprint names only the website operator; the contracting entity for the SaaS product could be a different group company.
AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

We could not confirm any pricing information on the vendor’s own pages as captured, so this page shows none rather than a statement we cannot stand behind. Know more? Tell us
1 product fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us

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Sources (10)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

1 Vendor homepage www.sana-commerce.com Checked 17 Sep 2026 Details →
2 Imprint www.sana-commerce.com Checked 17 Sep 2026 Details →
3 Catalogue & checkout — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
4 Catalogue & checkout — found from sitemap help.sana-commerce.com Checked 1 Oct 2026 Details →
5 Tax & German legal correctness — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
6 Tax & German legal correctness — found from sitemap help.sana-commerce.com Checked 1 Oct 2026 Details →
7 Order operations & back office — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
8 Order operations & back office — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
9 Data ownership & exit — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →
10 Data ownership & exit — found from sitemap support.sana-commerce.com Checked 1 Oct 2026 Details →