Campaigns & automation
How this is scored
Building the mail and the journey around it: editor, templates, segmentation, triggered sequences, A/B testing.
0 — One-off broadcasts from a fixed template; no segmentation and no automation of any kind.
3 — A drag-and-drop editor and simple list segmentation, but automation is a single welcome mail and there is no testing.
5 — Reusable templates, attribute and behaviour segmentation, multi-step automations on common triggers, and subject-line A/B testing.
8 — A visual journey builder with branching on behaviour and data, dynamic content per segment, send-time optimisation, and testing that reports significance rather than raw counts.
10 — Journeys treat the whole lifecycle: event-driven entry from other systems, branching on any attribute or event, holdout groups for measurement, and automations a marketer can read months later without a diagram.
The Skeptic
The three editors, template library and genuinely deep segmentation — engagement, geography, purchase history, signup source, combinable custom fields with auto-updating segments — are publicly documented, and automations go well beyond a single welcome mail with per-form and group triggers plus tiered automation counts. But I found no public information on subject-line A/B testing for senders, journey branching, dynamic content, or significance reporting; the only A/B testing in evidence is the vendor testing its own product through an analytics subprocessor. 2 1 2 6 9