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Property & WEG Management

Immoware24

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Immoware24 GmbH · www.immoware24.de

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Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

The system holds names, addresses, bank details and arrears for people who never chose the vendor. Wants owner and tenant visibility strictly separated, an access log over the archive, retention that executes, and an answer on where the AI invoice reader sends a document.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Wirtschaftsplan, Jahresabrechnung & Rücklage

How this is scored

The statutory financial cycle: business plan, annual settlement in the form the law and the BGH require, distribution keys, and the separate handling of reserve funds held in trust for the community.

0 — General bookkeeping only; no Wirtschaftsplan, no Jahresabrechnung, no distribution keys, reserves treated as ordinary balances.

3 — Templates that help a human produce the documents, with distribution keys entered by hand and no separation of the Rücklage.

5 — Wirtschaftsplan and Jahresabrechnung generated from the ledger with configurable distribution keys (MEA, units, consumption), and reserves booked separately.

8 — Settlement in the post-2021 BGH form with the Abrechnungsspitze shown separately, Vermögensbericht produced, heating-cost apportionment per HeizkostenV integrated, owner-change apportionment mid-year handled, and Hausgeld arrears tracked with dunning.

10 — The whole financial year is discharged inside the system: multi-community bookkeeping with strict per-WEG separation, trust accounting for reserves with its own reporting, settlement documents an accountant would sign, and the arithmetic auditable back to individual postings.

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The Data Protection Officer

The WEG pages show Jahresabrechnung, Wirtschaftsplan and a separate Rücklagenabrechnung produced at the press of a button, described as BGH-konform and per §28 WEG, with costs distributed automatically by defined keys, a Vermögensbericht included, dunning for arrears, double-entry bookkeeping with DATEV export, and monthly consumption information per §6a HeizkostenV arriving automatically from the metering service. We found no public information on the Abrechnungsspitze shown separately, mid-year owner-change apportionment, or strict per-community trust accounting for the reserve, which is what separates good from complete. 6 7 10

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Eigentümerversammlung & Beschluss-Sammlung

How this is scored

Convening, running and recording the owners' meeting — including the resolution register the law requires the administrator to maintain, and the majority arithmetic that decides whether a resolution stands.

0 — No meeting support; invitations and minutes are written elsewhere and the Beschluss-Sammlung is a document somewhere.

3 — Invitation templates and a place to store minutes, but no agenda structure, no voting support and no maintained resolution register.

5 — Agenda-driven invitations respecting the notice period, attendance and proxy recording, voting with the common majority types, and a Beschluss-Sammlung kept as a numbered register.

8 — Quorum and majority computed per resolution type including MEA-weighted and qualified majorities, proxies and voting restrictions handled, minutes generated from the recorded votes, and the register maintained continuously with amendment and invalidation notes as § 24 (7) requires.

10 — The meeting is conducted in the system: hybrid or written circulation procedures supported with their own legal rules, contested resolutions flagged within the challenge period, the register complete and exportable as evidence, and every entry traceable to the meeting that produced it.

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The Data Protection Officer

The meeting module demonstrably creates and sends the invitation, runs the assembly with online votes, and generates both the protocol and the Beschluss-Sammlung, with an eIDAS-conform signature applied directly on smartphone or tablet. We found no public information on majority arithmetic per resolution type, proxy handling, notice-period enforcement, or amendment and invalidation notes kept in the register, so the legal depth beyond convening, voting and recording is not evidenced. 8 9 10 12

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Owner & tenant self-service

How this is scored

How an owner exercises their right to see the records, and how much routine correspondence the portal removes: statements, documents, meeting papers, defect reporting.

0 — No portal; every request is answered by email or post.

3 — A document download area with no per-owner scoping — everyone sees the same folder, or access is by emailed link.

5 — Per-owner login showing their own statements, documents and meeting papers, with a defect or request form that reaches the administrator.

8 — Owners and tenants scoped separately with correct visibility, meeting papers and voting available in the portal, defect reports with status visible to the reporter, and consumption or arrears shown per unit.

10 — The portal discharges the disclosure duty: every record an owner is entitled to see available on demand with an access log, tenant and owner views strictly separated, notifications for statutory deadlines, and enough self-service that routine correspondence largely disappears.

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The Data Protection Officer

Portal24 gives tenants and owners invited by email a per-user login to only the information released to them — statements, contracts, minutes, notice-board messages — with photo-capable defect reports whose status the reporter can follow, monthly HeizkostenV consumption information delivered per resident, and separate views for management, tenants and owners shown in the training material. We found no public information on an access log over what each owner has viewed or on arrears visibility per unit, so the disclosure duty is well served but not discharged in evidence. 10 11 1

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Maintenance, defects & contractors

How this is scored

The building side: defect intake and tracking, recurring maintenance obligations, contractor assignment, and the evidence trail when something goes wrong.

0 — Defects arrive by phone and live in a notebook; no maintenance schedule.

3 — A ticket or note list per property, contractors contacted outside the system, no recurring maintenance calendar.

5 — Defect records per unit or property with status and photos, contractor assignment with a work order, and a recurring maintenance schedule with reminders.

8 — Warranty and Gewährleistung periods tracked against the responsible trade, statutory inspections (lift, heating, fire safety, drinking-water) scheduled with proof of completion stored, quotes and invoices linked to the defect, and cost allocated to the correct account.

10 — A defensible operating record: every obligation, inspection and defect with its evidence and dates, contractor performance visible, budget consumption against the Wirtschaftsplan tracked live, and a history that answers the question of what the administrator knew and when.

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The Data Protection Officer

The ticket system runs a four-step workflow from intake to archiving, online defect forms accept photo uploads with a transparently viewable status, quotes can be requested from several contractors, compared and awarded inside the system, departments can keep separate ticket systems, and an AI answering machine opens tickets from calls. We found no public information on a recurring maintenance calendar, statutory inspection tracking with stored proof, or Gewährleistung periods per trade — the spine of a defensible operating record. 12 13 10

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Documents, retention & handover

How this is scored

The archive and the exit. A Verwalter's appointment is finite by law, and the records belong to the community — so handover is a statutory event, not a support ticket.

0 — Documents live on a shared drive; no retention rules, and handover means copying folders.

3 — Central document storage per property with folders and upload, but no versioning, no retention policy and no defined handover export.

5 — Structured document management per property and unit with search, retention periods stated, and a documented export of a community's records.

8 — Full-text search across the archive, version history, documents linked to the resolutions and settlements that reference them, and a complete handover package (ledger, register, documents, master data) in open formats.

10 — Handover is a first-class feature rather than an obstacle: a complete, structured export a successor administrator can actually load, retention executed per statutory period, an access log over the archive, and no commercial friction placed in the way of a community leaving.

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The Data Protection Officer

Document management offers storage, tagging, finding and location-independent access, with AI classification and data extraction on incoming invoices plus custom filename rules, and settlement documents are checked and released to owners via the portal or post. We found no public information on version history, retention periods that execute for the archive, an access log, or a defined handover export a successor administrator could load — and the privacy notice's retention default of "until the purpose ceases" concerns the website, not the community's records; for people whose data sits here without ever choosing the vendor, that silence matters. 14 6 4

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European sovereignty

How this is scored

Where the community's financial and personal records live, who the contracting entity is, and which subprocessors touch them. Independently sourced by the sovereignty pipeline; scored here as this buyer weighs it.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — document OCR, AI features, support tooling — are non-EU without an explained safeguard.

8 — German or EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and an export that keeps the community compliant for the full retention period after the appointment ends.

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The Data Protection Officer

The contracting entity is a German GmbH under German law with German liability insurance, and the security pages state all data is hosted exclusively in ISO-27001-certified data centres in Germany, with a GDPR data-processing agreement and an external data protection officer. However, we found no public information naming the hoster or a product subprocessor list; the privacy notice states that tools of companies seated in the USA and other third countries are used, with tracking data transferred to Microsoft servers in the USA, and we found no public information on where the AI document reader sends a community's invoices — a gap this buyer weighs heavily. 3 5 4 14

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Pricing transparency

How this is scored

Whether an administrator can compute the real annual cost for the units under management — including modules, per-community fees and setup — from public pages alone.

0 — No public prices at all; every quote is a sales conversation.

3 — A per-unit or per-community headline exists, but modules, minimum terms, setup or migration fees are unstated.

5 — Per-unit or per-community prices public with billing period stated, but at least one commonly needed piece (portal, accounting module, document storage) sits in an unpriced bundle.

8 — Every tier and module priced publicly with per-unit maths, minimum term, setup and migration costs and VAT treatment stated; only genuinely custom enterprise work lacks a number.

10 — Complete price computability: annual invoice derivable for a given number of units and communities including every module, with no per-seat surprises and any exit or export fee stated outright.

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The Data Protection Officer

The pricing pages describe a model — cost by management units, active users and optional add-on modules, booked function by function, a twelve-month minimum term with multi-year discounts, and prices stated exclusive of VAT — while also saying prices are tailored to individual requirements, and we found no public price figures anywhere in the captured pages. An administrator therefore cannot compute an annual cost from public information alone; the 30-day free trial is the only number made public. 2 7 14

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.immoware24.de Checked 15 Sep 2026 Details →
  2. 2 Pricing www.immoware24.de Checked 15 Sep 2026 Details →
  3. 3 Imprint www.immoware24.de Checked 15 Sep 2026 Details →
  4. 4 Privacy policy www.immoware24.de Checked 15 Sep 2026 Details →
  5. 5 Security / trust page www.immoware24.de Checked 30 Sep 2026 Details →
  6. 6 Wirtschaftsplan, Jahresabrechnung & Rücklage — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  7. 7 Wirtschaftsplan, Jahresabrechnung & Rücklage — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  8. 8 Eigentümerversammlung & Beschluss-Sammlung — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  9. 9 Eigentümerversammlung & Beschluss-Sammlung — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  10. 10 Owner & tenant self-service — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  11. 11 Owner & tenant self-service — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  12. 12 Maintenance, defects & contractors — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  13. 13 Maintenance, defects & contractors — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  14. 14 Documents, retention & handover — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →