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Property & WEG Management

Immoware24

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Immoware24 GmbH · www.immoware24.de

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Read this page as one judge. Each weighs the same scores by what they care about.

The Portfolio Manager

Weighted verdict

Runs a firm managing several thousand units and lives on throughput. Wants statutory inspections scheduled with proof stored, defects that route to the right trade, multi-community reporting, and onboarding a new WEG that takes days rather than a quarter.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Portfolio Manager

Wirtschaftsplan, Jahresabrechnung & Rücklage

How this is scored

The statutory financial cycle: business plan, annual settlement in the form the law and the BGH require, distribution keys, and the separate handling of reserve funds held in trust for the community.

0 — General bookkeeping only; no Wirtschaftsplan, no Jahresabrechnung, no distribution keys, reserves treated as ordinary balances.

3 — Templates that help a human produce the documents, with distribution keys entered by hand and no separation of the Rücklage.

5 — Wirtschaftsplan and Jahresabrechnung generated from the ledger with configurable distribution keys (MEA, units, consumption), and reserves booked separately.

8 — Settlement in the post-2021 BGH form with the Abrechnungsspitze shown separately, Vermögensbericht produced, heating-cost apportionment per HeizkostenV integrated, owner-change apportionment mid-year handled, and Hausgeld arrears tracked with dunning.

10 — The whole financial year is discharged inside the system: multi-community bookkeeping with strict per-WEG separation, trust accounting for reserves with its own reporting, settlement documents an accountant would sign, and the arithmetic auditable back to individual postings.

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The Portfolio Manager

The WEG pages show the statutory cycle largely done in-system: Jahresabrechnung per § 28 WEG with Gesamt- and Einzelabrechnungen, Rücklagenabrechnung and Vermögensbericht at a button press, a Wirtschaftsplan built from prior-year values, costs distributed automatically by defined keys, and Mahnwesen with SEPA and DATEV export behind it — the throughput I need across thousands of units. I found no public information on the Abrechnungsspitze shown separately, owner-change apportionment mid-year, or strict per-WEG trust-account separation with its own reporting, which is what the top band demands. 6 7 10

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Eigentümerversammlung & Beschluss-Sammlung

How this is scored

Convening, running and recording the owners' meeting — including the resolution register the law requires the administrator to maintain, and the majority arithmetic that decides whether a resolution stands.

0 — No meeting support; invitations and minutes are written elsewhere and the Beschluss-Sammlung is a document somewhere.

3 — Invitation templates and a place to store minutes, but no agenda structure, no voting support and no maintained resolution register.

5 — Agenda-driven invitations respecting the notice period, attendance and proxy recording, voting with the common majority types, and a Beschluss-Sammlung kept as a numbered register.

8 — Quorum and majority computed per resolution type including MEA-weighted and qualified majorities, proxies and voting restrictions handled, minutes generated from the recorded votes, and the register maintained continuously with amendment and invalidation notes as § 24 (7) requires.

10 — The meeting is conducted in the system: hybrid or written circulation procedures supported with their own legal rules, contested resolutions flagged within the challenge period, the register complete and exportable as evidence, and every entry traceable to the meeting that produced it.

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The Portfolio Manager

A genuine meeting module is evidenced: training material covers creating and sending the invitation, running the assembly, and generating both the Protokoll and the Beschluss-Sammlung, hybrid assemblies with online voting are advertised, and protocols are signed eIDAS-conformantly on smartphone or tablet. I found no public information on notice-period handling, attendance and proxy recording, quorum and majority arithmetic per resolution type, or amendment and invalidation notes kept in the register, so safety on contested resolutions is unproven. 8 9 12 10

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Owner & tenant self-service

How this is scored

How an owner exercises their right to see the records, and how much routine correspondence the portal removes: statements, documents, meeting papers, defect reporting.

0 — No portal; every request is answered by email or post.

3 — A document download area with no per-owner scoping — everyone sees the same folder, or access is by emailed link.

5 — Per-owner login showing their own statements, documents and meeting papers, with a defect or request form that reaches the administrator.

8 — Owners and tenants scoped separately with correct visibility, meeting papers and voting available in the portal, defect reports with status visible to the reporter, and consumption or arrears shown per unit.

10 — The portal discharges the disclosure duty: every record an owner is entitled to see available on demand with an access log, tenant and owner views strictly separated, notifications for statutory deadlines, and enough self-service that routine correspondence largely disappears.

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The Portfolio Manager

Portal24 removes most of the routine correspondence I pay staff for: owners and tenants get their own views with only released contract data and documents, damage reports with photo upload and a status transparent to the reporter, monthly consumption information per § 6a HeizkostenV fed automatically from the metering service into the portal, plus iOS and Android apps, with meeting papers delivered digitally and voting run online. I found no public information on an access log over what an owner viewed or notifications for statutory deadlines, so the full disclosure duty is not evidenced. 10 11 6 12

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Maintenance, defects & contractors

How this is scored

The building side: defect intake and tracking, recurring maintenance obligations, contractor assignment, and the evidence trail when something goes wrong.

0 — Defects arrive by phone and live in a notebook; no maintenance schedule.

3 — A ticket or note list per property, contractors contacted outside the system, no recurring maintenance calendar.

5 — Defect records per unit or property with status and photos, contractor assignment with a work order, and a recurring maintenance schedule with reminders.

8 — Warranty and Gewährleistung periods tracked against the responsible trade, statutory inspections (lift, heating, fire safety, drinking-water) scheduled with proof of completion stored, quotes and invoices linked to the defect, and cost allocated to the correct account.

10 — A defensible operating record: every obligation, inspection and defect with its evidence and dates, contractor performance visible, budget consumption against the Wirtschaftsplan tracked live, and a history that answers the question of what the administrator knew and when.

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The Portfolio Manager

Intake to archive is a real workflow — four steps, photos and transparent status coming in from the portal, an AI answering machine that turns calls into tickets, quote requests from several contractors with comparison and work-order assignment, and vetted trades via Craftware24. I found no public information on a recurring maintenance calendar with reminders, statutory inspections for lift, heating, fire safety or drinking water scheduled with proof of completion stored, or warranty periods tracked against the responsible trade, so the defensible operating record I need is not evidenced. 12 13 10 1

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Documents, retention & handover

How this is scored

The archive and the exit. A Verwalter's appointment is finite by law, and the records belong to the community — so handover is a statutory event, not a support ticket.

0 — Documents live on a shared drive; no retention rules, and handover means copying folders.

3 — Central document storage per property with folders and upload, but no versioning, no retention policy and no defined handover export.

5 — Structured document management per property and unit with search, retention periods stated, and a documented export of a community's records.

8 — Full-text search across the archive, version history, documents linked to the resolutions and settlements that reference them, and a complete handover package (ledger, register, documents, master data) in open formats.

10 — Handover is a first-class feature rather than an obstacle: a complete, structured export a successor administrator can actually load, retention executed per statutory period, an access log over the archive, and no commercial friction placed in the way of a community leaving.

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The Portfolio Manager

Document management with tagging and search, location-independent access, AI classification of imported files and custom filename rules for invoices is evidenced, and the ticket workflow ends in an archive step. I found no public information on version history, retention periods executed per statutory rule, or a defined export of a community's records that a successor administrator could actually load — the data-portability passage in the privacy policy is a legal right, not a handover feature. 14 4 12

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European sovereignty

How this is scored

Where the community's financial and personal records live, who the contracting entity is, and which subprocessors touch them. Independently sourced by the sovereignty pipeline; scored here as this buyer weighs it.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — document OCR, AI features, support tooling — are non-EU without an explained safeguard.

8 — German or EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and an export that keeps the community compliant for the full retention period after the appointment ends.

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The Portfolio Manager

The contracting entity is the German Immoware24 GmbH under German law, and the vendor's pages state that all data is hosted exclusively in ISO-27001-certified, geo-redundant datacenters in Germany with an external data protection officer and an Art. 28 agreement. The chain is not evidenced end to end: I found no published subprocessor list for the product itself, no named infrastructure, and the vendor's own website uses US tools such as Microsoft Clarity and Bing with data transferred to servers in the USA. 5 3 4

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Pricing transparency

How this is scored

Whether an administrator can compute the real annual cost for the units under management — including modules, per-community fees and setup — from public pages alone.

0 — No public prices at all; every quote is a sales conversation.

3 — A per-unit or per-community headline exists, but modules, minimum terms, setup or migration fees are unstated.

5 — Per-unit or per-community prices public with billing period stated, but at least one commonly needed piece (portal, accounting module, document storage) sits in an unpriced bundle.

8 — Every tier and module priced publicly with per-unit maths, minimum term, setup and migration costs and VAT treatment stated; only genuinely custom enterprise work lacks a number.

10 — Complete price computability: annual invoice derivable for a given number of units and communities including every module, with no per-seat surprises and any exit or export fee stated outright.

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The Portfolio Manager

The pricing pages give the shape of the bill but no figure on it: price by number of management units, active users and optional modules, pay-per-use with no fixed packages, a twelve-month minimum term with multi-year discounts, a thirty-day free trial, and all prices plus VAT. Not a single euro amount is published anywhere I can see, so for my unit count the annual cost is not computable from public pages without a sales conversation. 2 7 6

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.immoware24.de Checked 15 Sep 2026 Details →
  2. 2 Pricing www.immoware24.de Checked 15 Sep 2026 Details →
  3. 3 Imprint www.immoware24.de Checked 15 Sep 2026 Details →
  4. 4 Privacy policy www.immoware24.de Checked 15 Sep 2026 Details →
  5. 5 Security / trust page www.immoware24.de Checked 30 Sep 2026 Details →
  6. 6 Wirtschaftsplan, Jahresabrechnung & Rücklage — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  7. 7 Wirtschaftsplan, Jahresabrechnung & Rücklage — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  8. 8 Eigentümerversammlung & Beschluss-Sammlung — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  9. 9 Eigentümerversammlung & Beschluss-Sammlung — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  10. 10 Owner & tenant self-service — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  11. 11 Owner & tenant self-service — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  12. 12 Maintenance, defects & contractors — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  13. 13 Maintenance, defects & contractors — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →
  14. 14 Documents, retention & handover — found from sitemap www.immoware24.de Checked 1 Oct 2026 Details →