Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Skeptic
Anonymous web form, QR entry, in-browser voice messages per § 16 Abs. 3 HinSchG, secured two-way dialog via Melde-ID/password that works even fully anonymously, 26 languages, no install, and an explicit no-access-logs statement — that is rubric level 8 nearly line by line. It stays below 9 because WCAG 2.1 AA is only a self-assessment hedged as 'weitgehend kompatibel', not verified. 14 2 11 13