whats-best.ai

Employee Scheduling · head-to-head

Deputy vs When I Work

Deputy

Rest of world

Panel rating

Sovereignty: 1 of 4 dimensions proven

Full evaluation →

When I Work

Rest of world

Panel rating

Sovereignty: 1 of 4 dimensions proven

Full evaluation →

The short answer

The bench splits by criterion, not by product. When I Work leads roster planning 6.8 to 5.0 and payroll and integrations 5.7 to 3.7 — six judges lean its way on both, none lean Deputy — with narrower leads in pricing transparency, 6.2 to 5.2 on four leans and two ties, and staff self-service, 6.0 to 5.5 on three leans and three ties. Deputy leads codetermination and privacy 4.0 to 3.2, with five judges leaning its way and one tie, and working time rules 3.2 to 2.7 on three Deputy leans and three ties. Sovereignty sits at 0.3 to 0.0, two leans to Deputy and four ties. The weighted totals shown run higher for When I Work — 5.3 to 4.9 for the shift manager, 3.7 to 3.4 for the skeptic — yet the criterion leans point both ways; the result depends on what a buyer weighs.

Choose Deputy if

  • Working time rules drive your decision and you follow the relative lean: three judges lean Deputy on working time rules (3.2 to 2.7), three tie, and none lean When I Work.
  • Your works council weighs codetermination and privacy heavily: five judges lean Deputy there (4.0 to 3.2) and one ties.
  • Sovereignty scoring is your tiebreaker: two judges lean Deputy (0.3 to 0.0), four tie, and none lean When I Work.

Choose When I Work if

  • You need the documented roster tooling — shift templates, skills and certification tracking, OpenShifts and labor sharing across unlimited locations: six judges lean When I Work on roster planning (6.8 to 5.0), none lean Deputy.
  • Your payroll and integrations needs come first: six judges lean When I Work on payroll and integrations (5.7 to 3.7), none lean Deputy.
  • Your hourly staff live in the mobile app: staff self-service holds a uniform 6 for When I Work, with three judges leaning its way (6.0 to 5.5).
  • You want public per-user prices: four judges lean When I Work on pricing transparency (6.2 to 5.2).
  • Your teams work from the United States: the captured terms state the service is designed for use in the United States, and primary data centers are in the United States.

Read this comparison as one judge. Each weighs the same scores by what they care about.

The Shift Manager

Builds next week's roster for a restaurant or store on Thursday night and fields the sick calls on Saturday morning. Wants templates, qualifications that stop the wrong person landing on the till, open shifts staff can claim, and a rest period warning before publication rather than after the inspection.

Deputy

When I Work

This judge's pick

Criterion by criterion

Roster building & demand planning

Deputy

Auto-Scheduling, Demand Forecasting, Wage And Labor Budgets and Micro-Scheduling are named features, alongside Location Hierarchies and solutions for single- up to enterprise-scale multi-location businesses — that says the product proposes the roster rather than just drawing one, which is what I want on a Thursday night. But the names come without detail: I found no public information on templates, qualifications, staffing requirements per shift, open-shift claiming, or the named data source behind the demand forecast.

When I Work

Shift templates, skills and certification management, open shifts, an auto-scheduler matching eligibility, availability and preferences, and labor sharing across unlimited locations give me most of what a Thursday-night build needs. It stops short of the top band because the demand side stays fuzzy: labor forecasting is described against 'future demand' with no named source such as POS revenue or footfall feeding it, and I found no public information comparing forecast, proposed roster and actual hours in one place.

Working-time law & collective agreements

Deputy

Compliance is claimed by name — Advanced Labor Law Compliance, Break planning compliance, Fair workweek compliance — but I found no public information on the specific rules a German roster must obey: no rest-period or daily-hours check, no youth protection, no Minijob earnings warning. Nor is there anything on whether a warning appears before I publish, or whether it blocks an illegal shift rather than just flagging it.

When I Work

The captured pages show only generic overtime and break tracking plus 'custom scheduling rules' — no specific statute, rest period, youth-protection or collective-agreement rule is named anywhere, and the terms state the service is designed for use in the United States. That means the eleven-hour rest, Minijob limit and Tarifvertrag surcharges stay in my memory, not in the system.

Mobile self-service for deskless staff

Deputy

A mobile app with shift swapping and find-a-replacement, leave and availability management, time clocking and a messaging news feed covers most of what my floor staff touch every week. I found no public information on push notification of roster changes, offline clock-in, a multilingual interface, or whether swaps get checked against qualifications and rest periods before approval.

When I Work

The mobile app covers availability and time-off requests, swap requests with manager review, open-shift claiming, GPS clock-in and built-in messaging that keeps shift talk out of private messengers. I found no public information on whether swap approval checks qualifications or rest periods first, on offline clock-in handling, or on language coverage.

Works council & employee data

Deputy

Custom Access Levels on the Pro plan are the one thing I could take to a works council about who sees whose data. Beyond that I found no public information on retention or deletion of employee records, on a data-processing agreement, on an audit trail of who viewed what — or on switching biometric time clocking off. A privacy centre with sub-processor change notifications exists, but that will not carry a works agreement.

When I Work

Four roles with custom permissions and 'advanced privacy and data controls' are described, and GPS location collection is permission-based on the user side. But I found no public information on a published data-processing agreement, retention or deletion periods for employee records, or an audit log of views — and with GPS geofencing marketed prominently and no public information on a workplace-level switch for it, a works-council conversation would be starting from scratch.

Payroll handoff & integrations

Deputy

Payroll appears as Deputy's own add-on available on annual Core and Pro plans in the US, whose monthly base and per employee fee varies by business size, plus generic Payroll & HR Integrations and a named Deputy API. I found no public information on DATEV or any European payroll path, no named POS or HR integration, and nothing on how surcharges reach payroll.

When I Work

Four named payroll systems — Rippling, ADP, QuickBooks, Gusto — sync attendance and labor data, POS integration and tips tracking are listed, and an API with public documentation is available. I found no public information on a lock step before transmission, wage-type mapping for surcharges, or any German payroll path such as DATEV, so my Steuerberater stays on retyped paper.

European sovereignty

Deputy

The contracting entity named is Deputy Corporation, 548 Market St PMB 77267, San Francisco, from a company founded in Sydney, and I found no public information on where employee data is hosted; the privacy centre confirms further sub-processors that go unnamed. GDPR resources and sub-processor change notifications are the only European-facing signals, and neither says anything about where my staff's availability and absence data actually sits.

When I Work

The vendor is a US company in Minneapolis with primary data centers in the United States, fees in USD, and the service explicitly designed for use in the United States; the captured pages give different names for the contracting entity — When I Work, Inc. and When I Work, LLC. I found no public information on any EU hosting option, and the only subprocessor named on the pages is Clair for on-demand pay.

Pricing transparency

Deputy

Lite at $5 per user per month, Core at $6.50, Pro at $9, each stated as USD excl. all applicable taxes, billed upfront or in monthly installments with a SAVE 10% annual option — the base invoice for my headcount is computable from the pricing page. But the payroll add-on's fee varies by business size, the Flexi plan carries no number, and I found no public information on how seasonal or inactive staff are counted or on any minimum term.

When I Work

Two tiers are priced publicly — $2.50/user/month for a single location, $5/user/month for multiple locations — with month-to-month or annual billing, no setup fees, no minimum term, and every plan said to include full access with no enterprise-only paywall. For the real annual invoice, though, the enterprise tier is contact-sales only, no separate annual price is stated, and I found no public information on VAT treatment or how seasonal and inactive staff are counted.

Sovereignty, side by side

Dimension Deputy When I Work
Legal entity Not determined Not determined
Ownership Not determined Not determined
Data residency Not determined US by default
Subprocessors US CLOUD Act reach Not determined

Facts, side by side

Only facts both products carry under the same definition — anything else would not be a fair row.

Integrations · API yes1

captured 1 Oct 2026 · Report an error

yes2

captured 22 Sep 2026 · Report an error

Integrations · API documentation build custom integrations · yes3

captured 1 Oct 2026 · Report an error

yes4

captured 1 Oct 2026 · Report an error

Legal · Address Deputy Corporation · 548 Market St PMB 77267, San Francisco, CA 94104-54015

captured 1 Oct 2026 · Report an error

When I Work, Inc. 420 North 5th St. Suite 500 Minneapolis, MN 55401 U.S.A.6

captured 22 Sep 2026 · Report an error

Legal · Entity Deputy Corporation · 548 Market St PMB 77267, San Francisco, CA 94104-54013

captured 1 Oct 2026 · Report an error

When I Work, Inc. · WIW2

captured 22 Sep 2026 · Report an error

Legal · Entity address Deputy Corporation · 548 Market St PMB 77267, San Francisco, CA 94104-54017

captured 22 Sep 2026 · Report an error

When I Work, Inc. · 420 North 5th St. Suite 500 Minneapolis, MN 55401 U.S.A8

captured 22 Sep 2026 · Report an error

Pricing · Trial yes · 31 · no1

captured 1 Oct 2026 · Report an error

14 · yes8

captured 22 Sep 2026 · Report an error

Product · Auto scheduling AI auto-creates and distributes schedules in a few clicks9

captured 1 Oct 2026 · Report an error

Auto scheduling fills shifts based on availability and qualifications10

captured 1 Oct 2026 · Report an error

Product · Customer base 390,000+9

captured 1 Oct 2026 · Report an error

20000010

captured 1 Oct 2026 · Report an error

Product · Customer count 3900003

captured 1 Oct 2026 · Report an error

2000008

captured 22 Sep 2026 · Report an error

Support · Channels training · API · help center · system status · 24/7 Live Chat (Pro)7

captured 22 Sep 2026 · Report an error

help center · ticket submission · training center · webinars/events · system status10

captured 1 Oct 2026 · Report an error

Support · Help center training · api · help center · system status1

captured 1 Oct 2026 · Report an error

WIW Help Center · yes · 24x72

captured 22 Sep 2026 · Report an error