As of 1 Nov 2026, the panel rates Document360 3.5/5 and Helpjuice 3/5 in Knowledge Base & Wiki. Weighted by what each judge cares about, 6 of the 6 judges pick Document360 and 0 pick Helpjuice. Document360 scores higher on 6 of 6 criteria (Import, export & self-hosting, Permissions, SSO & administration, European sovereignty, plus 3 more). Provenance — Document360: UK / wider Europe; Helpjuice: Rest of world. Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.
The table puts Document360 ahead on six of seven criteria, yet the benches split. Margins are widest on portability and hosting (6.0 vs 4.0; six judges lean Document360, none Helpjuice) and access control (7.7 vs 6.5); authoring and search runs 7.3 vs 6.2, knowledge governance 7.0 vs 6.3 and sovereignty 5.0 vs 3.8, two judges tying on each. Publishing and integrations runs 8.2 vs 8.0 with five ties. Pricing transparency leans Helpjuice six to none (4.5 vs 1.7): plans published at 249 /mo, 449 /mo and 799 /mo versus pages stating no figures and demo-request entry, which the pricing note says not to hold against Document360. The six weighted totals each favor Document360 (6.5 vs 5.4; 7.1 vs 6.1). Sovereignty attributes read unknown for both; the verdicts weigh Helpjuice, Inc., a US corporation under Delaware law storing data in the USA, against Document360's UK entity and transfers outside the EEA.
Choose Document360 if
You need enterprise sign-on and automated user provisioning — access control leans Document360 7.7 vs 6.5 with six judges to none, and the verdict lists SAML, OpenID Connect and JWT sign-on with SCIM provisioning.
You must be able to take your content back out on a schedule — portability and hosting leans Document360 6.0 vs 4.0 (six judges to none); the verdict documents managed migration in and a thirty-day export window, while Helpjuice's verdict found no public information on a full export in an open format.
Your security review credits SOC 2 Type II and ISO 27001:2022 plus a named subprocessor chain — sovereignty leans Document360 5.0 vs 3.8, and its higher-scoring judges cite these; the verdict also weighs a UK contracting entity and stated transfers outside the EEA.
Your authors work in the same article at once — authoring and search leans Document360 7.3 vs 6.2 (five judges to none), with WYSIWYG and Markdown editors and co-editing with visible cursors.
You publish for a multilingual audience and deflect tickets — publishing and integrations means run 8.2 vs 8.0, and Document360's verdict lists translation into 50-plus languages plus Zendesk and Freshdesk integration with ticket deflection.
Choose Helpjuice if
You need a published price before talking to sales — pricing transparency leans Helpjuice 4.5 vs 1.7 with six judges to none; plans are published at 249 /mo, 449 /mo and 799 /mo, while Document360's pricing pages state no figures.
Your policy calls for a US vendor with US data storage — Helpjuice's verdict states Helpjuice, Inc. is a US corporation under Delaware law and the site states data is stored securely in the USA; we found no public information on an EU hosting option.
You are moving in from another tool and want migration handled for you — Helpjuice's verdict documents import and one-click migration with free migration support.
You want a chatbot trained on your own content and an embeddable in-app help bar — Helpjuice's publishing and integrations scores cluster at 8, and the verdict lists both, alongside an MCP server with around 53 tools and a documented REST API.
Read this comparison as one judge. Each weighs the same scores by what they care about.
The IT Administrator
Runs IT for a public utility with 900 staff whose Confluence Server held twelve years of pages until Atlassian ended its support. Was offered the cloud, read the subprocessor list and went looking instead. Needs a migration that keeps page trees, permissions and attachments, single sign-on against Entra ID with groups synced, an audit log the auditor accepts, and an edition they can run in the utility's own data centre if the works council or the regulator asks.
Document360
This judge's pick
Helpjuice
Criterion by criterion
Editor, structure & search
Document360
The captured documentation shows a deep editor: WYSIWYG building blocks with tables, code blocks with syntax highlighting, Mermaid diagrams and embeds alongside a Markdown editor, real-time co-editing with visible cursors, comments, a template library and category trees per workspace. Eddy AI search answers in natural language, cites the source article, honours reader permissions and is reachable from Slack and Teams, with federated search spanning external pages and sitemaps. We found no public information on full-text search of attachments or on backlinks and a link graph, which holds this below the top band.
Helpjuice
Both a WYSIWYG and a Markdown editor are documented with tables, code blocks, raw HTML and special blocks like tabs and decision trees, plus unlimited categories, version history and an in-house natural-language search with an AI assistant that pulls answers from the knowledge base and tolerates typos. We found no public information on templates, real-time co-editing, attachment search or AI answers citing their source pages.
Verification, ownership & freshness
Document360
The workflow designer is documented in detail: custom review statuses between draft and published, up to twenty assignees per status, read-only states, and mandatory approval comments preserved in version history and PDF exports. Review reminders flag stale articles to their owner, failed searches are reported, duplicate content is scanned on an automatic monthly schedule, and audit logs cover content edits, user management and permission changes. We found no public information on read confirmations for mandatory pages or on a bulk-exportable audit trail, so it sits just under the stronger governance description.
Helpjuice
The review process is real: reviewers are assigned, one or many approvals can be required before publishing, approvals are tagged, disapprovals go back to the author with feedback, and content can be scheduled for updates or expiration. Analytics promise to show how the base performs and what is missing and an activity feed is reachable through the API; we found no public information on read confirmations, automatic flagging of stale or duplicate content, or an exportable audit trail of approvals.
Permissions, SSO & administration
Document360
This meets most of what I run: SAML SSO with Entra ID documented step by step, SCIM user and reader provisioning with real-time group membership sync from Entra, IP restrictions, roles from owner to reader, private projects scoped by reader group, and audit logs of content, user-management and permission changes, with AI answers respecting each reader's permissions. The documentation is refreshingly frank about limits — SCIM with Entra works only over SAML, requires a non-gallery app, and deleting a user in Entra sets them inactive rather than removing the profile. We found no public information on enforced two-factor authentication or on exporting access logs to a SIEM.
Helpjuice
Five named roles plus custom roles, private content with an accessors list, and restriction by URL, IP, user or group are documented, and single sign-on via SAML 2.0 against Azure AD has a setup guide with claim mapping — the piece I need for 900 staff. What I could not find is directory group sync or SCIM provisioning, enforced two-factor authentication, or a documented audit log of access and permission changes.
Help-center publishing & integrations
Document360
This is the strongest area: a branded site with custom domain, SEO tool kit and scheduled publishing; an in-app widget and embedded help; Zendesk and Freshdesk integrations with ticket deflection and AI-drafted answers; webhooks; a documented REST API with a Swagger hub; and an MCP server through which assistants can search, retrieve, create, update and publish within the existing version and visibility rules. Multilingual publishing to more than fifty languages and single-click switching between internal and external audiences from the same content are both stated. We found no public information on API SDKs, stated rate limits, or one report measuring every channel.
Helpjuice
This is where the product is aimed: custom domain and CNAME branding, SEO controls, translation and sync across 50+ languages, an embeddable in-app Helpbar and chatbot, a documented REST API with rate limits, full webhook management, and an MCP server with around 53 tools. Zendesk, Slack, Zapier and Salesforce integrations are named, though ticket deflection appears only as a claim.
Import, export & self-hosting
Document360
Confluence is a named migration source and the move is a managed service with planning, content mapping, data transfer and validation, with ZIP import and ZIP or WebHelp export for offline use, a thirty-day export window after termination and deletion following it under the terms. The captured pages do not state that the migration preserves hierarchy, permissions and attachments — the things twelve years of Confluence depend on — and a full export including history in an open format is not described. The product documentation states that no on-premises deployment option is offered; private hosting is a dedicated but vendor-managed Azure environment, not an edition I can run in the utility's own data centre.
Helpjuice
A data import guide, 1-click migration, free migration support and an import that claims any format give an arrival path, and content is reachable through the documented API with automated backups. We found no public information on a Confluence migration that keeps hierarchy, permissions and attachments, on a full export in an open format, or on any self-hosted edition — which for my works council is the end of the conversation.
European sovereignty
Document360
The contracting entity is Document360 Limited, part of the Kovai Group with England-incorporated sister companies and the ICO named as regulator, and the privacy policy states transfers outside the EEA, especially to India where the support team processes personal data. EU storage is a selectable shared region (Western Europe, on named Azure infrastructure) rather than a stated default, and the published chain names Cloudflare, OpenAI for AI, MongoDB as vector database, Mixpanel, Segment, Google and Stripe, with the privacy policy stating no training on customer content and retention at AI subprocessors not beyond thirty days. SOC 2 Type II and ISO 27001:2022 are published, a DPO is appointed and processor/controller roles are set out in the terms, which makes the chain disclosed and workable but not European end to end.
Helpjuice
The contracting entity is a US corporation under Delaware law, marketing states data is stored securely in the USA, and no EU hosting option is described anywhere I looked. A data processing agreement can be signed electronically, standard contractual clauses and SOC2 are claimed, and the privacy policy names the AI providers OpenAI, Anthropic and ElevenLabs plus Google Analytics, Stripe and Sendgrid, stating customer data is not used to train third-party models — but no subprocessor locations are given and there is no European residency or self-hosted path.
Pricing transparency
Document360
We found no public price figure on the captured pricing pages: the page names features under a "flexible, need-based pricing model", the call to action is a demo request, and the terms place all fees in the Order Form. The terms do state the commercial frame — invoiced annually in advance and non-refundable, auto-renewal with sixty days' notice, renewal increases of CPI plus three percent, fees exclusive of VAT, overage at standard rates — but an annual cost for nine hundred staff cannot be computed from public pages, and we found no public information on reader or guest charges, AI pricing, or the price of private hosting.
Helpjuice
Three tiers are published — 249 /mo, 449 /mo and 799 /mo — with storage limits of 12GB, 24GB and 38GB, AI suite inclusion marked per tier, a 14-day trial without credit card and a money-back guarantee. How cost scales with users or readers, what single sign-on costs, and the price of the Swifty chatbot add-on are not stated, so I cannot compute our annual cost from these pages.
Sovereignty, side by side
Dimension
Document360
Helpjuice
Legal entity
Not determined
Not determined
Hosting location
Not determined
Not determined
Hosting options
Not determined
Not determined
Open source
Not determined
Not determined
Data processing agreement
Not determined
Not determined
Transfer impact assessment
Not determined
Not determined
Facts, side by side
Only facts both products carry under the same definition — anything else would not be a fair row.
As of 1 Nov 2026, the panel rates Document360 higher: 3.5/5 against 3/5. Weighted by what each judge cares about, 6 of the 6 judges pick Document360 and 0 pick Helpjuice. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, as the methodology describes.
Is Document360 or Helpjuice European?
Document360 is European (UK / wider Europe). Helpjuice is not European by provenance (Rest of world). Provenance is read from each company’s own legal pages: who builds it and who owns it.