As of 1 Nov 2026, the panel rates Document360 3.5/5 and Helpjuice 3/5 in Knowledge Base & Wiki. Weighted by what each judge cares about, 6 of the 6 judges pick Document360 and 0 pick Helpjuice. Document360 scores higher on 6 of 6 criteria (Import, export & self-hosting, Permissions, SSO & administration, European sovereignty, plus 3 more). Provenance — Document360: UK / wider Europe; Helpjuice: Rest of world. Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.
The table puts Document360 ahead on six of seven criteria, yet the benches split. Margins are widest on portability and hosting (6.0 vs 4.0; six judges lean Document360, none Helpjuice) and access control (7.7 vs 6.5); authoring and search runs 7.3 vs 6.2, knowledge governance 7.0 vs 6.3 and sovereignty 5.0 vs 3.8, two judges tying on each. Publishing and integrations runs 8.2 vs 8.0 with five ties. Pricing transparency leans Helpjuice six to none (4.5 vs 1.7): plans published at 249 /mo, 449 /mo and 799 /mo versus pages stating no figures and demo-request entry, which the pricing note says not to hold against Document360. The six weighted totals each favor Document360 (6.5 vs 5.4; 7.1 vs 6.1). Sovereignty attributes read unknown for both; the verdicts weigh Helpjuice, Inc., a US corporation under Delaware law storing data in the USA, against Document360's UK entity and transfers outside the EEA.
Choose Document360 if
You need enterprise sign-on and automated user provisioning — access control leans Document360 7.7 vs 6.5 with six judges to none, and the verdict lists SAML, OpenID Connect and JWT sign-on with SCIM provisioning.
You must be able to take your content back out on a schedule — portability and hosting leans Document360 6.0 vs 4.0 (six judges to none); the verdict documents managed migration in and a thirty-day export window, while Helpjuice's verdict found no public information on a full export in an open format.
Your security review credits SOC 2 Type II and ISO 27001:2022 plus a named subprocessor chain — sovereignty leans Document360 5.0 vs 3.8, and its higher-scoring judges cite these; the verdict also weighs a UK contracting entity and stated transfers outside the EEA.
Your authors work in the same article at once — authoring and search leans Document360 7.3 vs 6.2 (five judges to none), with WYSIWYG and Markdown editors and co-editing with visible cursors.
You publish for a multilingual audience and deflect tickets — publishing and integrations means run 8.2 vs 8.0, and Document360's verdict lists translation into 50-plus languages plus Zendesk and Freshdesk integration with ticket deflection.
Choose Helpjuice if
You need a published price before talking to sales — pricing transparency leans Helpjuice 4.5 vs 1.7 with six judges to none; plans are published at 249 /mo, 449 /mo and 799 /mo, while Document360's pricing pages state no figures.
Your policy calls for a US vendor with US data storage — Helpjuice's verdict states Helpjuice, Inc. is a US corporation under Delaware law and the site states data is stored securely in the USA; we found no public information on an EU hosting option.
You are moving in from another tool and want migration handled for you — Helpjuice's verdict documents import and one-click migration with free migration support.
You want a chatbot trained on your own content and an embeddable in-app help bar — Helpjuice's publishing and integrations scores cluster at 8, and the verdict lists both, alongside an MCP server with around 53 tools and a documented REST API.
Read this comparison as one judge. Each weighs the same scores by what they care about.
The Support Knowledge Manager
Owns the knowledge base of a Dutch SaaS company with customers in six languages and a support team of twenty-five. Writes once for agents and customers, publishes the public part as a help center on the company's own domain, and watches which searches find nothing. Wants review dates that nag the right expert, translations kept in step with the source, a widget inside the product, and articles that show up in the help desk next to the ticket.
Document360
This judge's pick
Helpjuice
Criterion by criterion
Editor, structure & search
Document360
Both a rich WYSIWYG editor with code blocks, tables, Mermaid diagrams, LaTeX and embeds and a split-screen Markdown editor are documented, along with real-time co-authoring with visible cursors, a template library and revision history with restore. Eddy AI answers in natural language with the source article cited, respects each reader's permissions, is reachable from Slack, Teams and a Chrome extension, and federated search reaches third-party webpages and sitemaps; we found no public information on attachment search or on backlinks and a link graph, which keeps this short of the top level.
Helpjuice
The editor documentation covers both a WYSIWYG and a Markdown editor with tables, code blocks and raw HTML, media embeds, special blocks like tabs, accordions and decision trees, related articles and version history, and search is described as in-house natural language with AI search, image search and a double-slash trigger from anywhere. Assistant answers retrieve directly from the knowledge base and private content blocks stay private for unauthorized readers. We found no public information on attachment search, backlinks, a template library or search from Slack or Teams; the translation sync across 50+ languages is the standout for my six-language team.
Verification, ownership & freshness
Document360
The workflow designer routes articles through named reviewers with custom statuses such as SME or Legal review, up to twenty assignees per status and mandatory comments stored in version history, while review reminders flag stale articles to their owner. Analytics cover searches, failed searches and reads so gaps surface as data, and duplicate content is scanned monthly with recommendations to convert repeats into snippets. We found no public information on read confirmations for mandatory pages or on an exportable audit trail of changes and approvals.
Helpjuice
Approval before publishing is real, with one or more reviewers, a configurable number of required approvals, disapprove-with-feedback that notifies the author, internal comments, and scheduling for updates and expiration. A Draft Writer role that cannot publish and a "Reviewed and Approved" tag give me a genuine draft-to-published pipeline. We found no public information on named owners with review reminders, read confirmations for mandatory pages, duplicate flagging or an exportable audit trail, and analytics are described only as showing how the knowledge base performs and what's missing.
Permissions, SSO & administration
Document360
SAML, OpenID Connect and JWT single sign-on are documented with named identity providers including Okta, Entra ID and Google, and SCIM provisioning is documented in real depth: real-time group sync, reader provisioning, inheritance from parent projects, and stated limits such as Entra SCIM working only through SAML and Google not supporting SCIM. Audit logs track every action from content edits to permission changes, IP restrictions and private projects with reader groups are documented, and both general search and Eddy AI honour permissions, with conditional content excluded from the search index. We found no public information on enforced two-factor authentication.
Helpjuice
Five roles from Super Administrator to Internal Viewer, custom roles, and a published permission matrix for backups, exports and private content, plus private articles restricted by user, group, URL or IP. SAML 2.0 single sign-on is documented step by step for Azure AD with Okta and Auth0 named, and the AI assistant only includes private content blocks for authorized users. We found no public information on SCIM provisioning, LDAP or directory sync, enforced two-factor authentication, or an audit log of access and permission changes.
Help-center publishing & integrations
Document360
Everything I need to reach people outside the editor is documented: a branded help center on a custom domain with SEO and GEO tooling, publishing into fifty-plus languages, single-click switching between internal and external audiences, and a knowledge base widget or AI chatbot embedded in our own product. Zendesk and Freshdesk integrations put article search and AI-drafted replies inside the ticket view with a support ticket deflector, and there is a documented REST API with a Swagger hub, webhook notifications, an Eddy AI endpoint to embed assistive search in our own platform, and an MCP server through which assistants such as ChatGPT can search, create and publish while staying inside the governance model. We found no public information on API SDKs or stated rate limits.
Helpjuice
The help-center side is mature: custom domain via CNAME, visual and code editors for branding, dozens of themes, SEO, multilingual publishing with a language switcher, and segmentation so different customers get a different experience. The Helpbar puts knowledge base search with instant AI support inside our own product, the Swifty chatbot embeds anywhere, Zendesk, Slack, Salesforce and Zapier connect, and a documented REST API with stated rate limits, webhooks, Chrome extensions and an MCP server complete the picture. We found no public information on internal and public audiences served from one page with per-audience rules, SDKs, or channel-level reporting in one place.
Import, export & self-hosting
Document360
Arriving is well covered: imports from Confluence, Zendesk, Word, SharePoint and Google Docs, a ZIP import for migration or recovery, and a managed white-glove migration service with validation after migration. Leaving is covered by PDF export plus ZIP and self-contained offline WebHelp HTML export on Business and Enterprise plans and a stated thirty-day export window after termination with deletion to follow, though we found no public information on a full export including page history in an open format. The private hosting documentation states there is no on-premises deployment option, and private hosting remains a vendor-managed Azure environment with provisioning, patching and monitoring handled on our behalf.
Helpjuice
Arriving is well supported: import of any format described as machine and human powered, 1-click migration with free migration support, automated backups with restore, and data export limited to Super Admins and Admins plus an export API. Leaving is thinner — we found no public information on a full workspace export in an open format such as Markdown or HTML, a named Confluence migration path, a self-hosted or open-source edition, or data retention after cancellation.
European sovereignty
Document360
The privacy policy names Document360 Limited, part of the Kovai Group with sister companies incorporated in England, and names the UK Information Commissioner's Office as the regulator; we found no public information on an EU contracting entity or EU representative. Shared hosting runs in one of three selectable regions including Western Europe and private hosting offers fifty-plus Azure regions, but no EU default is stated, and the GDPR page states personal data may be transferred to countries outside the EEA, especially to India, where the support team is based. Strong marks for transparency: the trust center and privacy policy list subprocessors including OpenAI as the AI provider with retention capped at thirty days, state that customer content is not used to train AI models, and SOC 2 Type II and ISO 27001 are claimed, though we found no published data processing agreement or stated safeguards for the non-EU transfers.
Helpjuice
The chain is American end to end: Helpjuice, Inc. is a US corporation governed by Delaware law, data is stored in the USA, and the AI providers are OpenAI, Anthropic and ElevenLabs alongside Stripe, Google Analytics, Sendgrid and Dropbox Sign. A self-service data processing agreement exists, Standard Contractual Clauses are cited for transfers, customer content is stated not to train third-party foundation models, and SOC 2 and GDPR compliance are claimed. No EU hosting option or EU contracting entity is stated and subprocessor locations are not given — for my Dutch customer base that is the deciding fact.
Pricing transparency
Document360
A pricing page exists, but the captured pages give no price figures at all, describing a flexible, need-based model and pointing to a demo request, so I cannot compute what twenty-five agents plus our readers would cost. The terms do publish the mechanics — annual invoicing in advance, non-refundable, auto-renewal with sixty days' notice, renewal uplift of CPI inflation plus three percent, overage billed at the vendor's standard rates, and fees exclusive of VAT — but no tier price, per-user price, reader or guest pricing, seat minimums or free tier limits appear on any page we read.
Helpjuice
Three tiers are public with their monthly prices — 249 /mo, 449 /mo and 799 /mo — each stating its storage of 12GB, 24GB or 38GB and whether the AI Suite is included, next to a 14-day trial without a credit card. How the price scales with users is not described, the Swifty chatbot add-on carries no published price, and we found no public information on which tier includes single sign-on, or on minimum seats, term length and VAT treatment.
Sovereignty, side by side
Dimension
Document360
Helpjuice
Legal entity
Not determined
Not determined
Hosting location
Not determined
Not determined
Hosting options
Not determined
Not determined
Open source
Not determined
Not determined
Data processing agreement
Not determined
Not determined
Transfer impact assessment
Not determined
Not determined
Facts, side by side
Only facts both products carry under the same definition — anything else would not be a fair row.
As of 1 Nov 2026, the panel rates Document360 higher: 3.5/5 against 3/5. Weighted by what each judge cares about, 6 of the 6 judges pick Document360 and 0 pick Helpjuice. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, as the methodology describes.
Is Document360 or Helpjuice European?
Document360 is European (UK / wider Europe). Helpjuice is not European by provenance (Rest of world). Provenance is read from each company’s own legal pages: who builds it and who owns it.