As of 1 Nov 2026, the panel rates Document360 3.5/5 and Helpjuice 3/5 in Knowledge Base & Wiki. Weighted by what each judge cares about, 6 of the 6 judges pick Document360 and 0 pick Helpjuice. Document360 scores higher on 6 of 6 criteria (Import, export & self-hosting, Permissions, SSO & administration, European sovereignty, plus 3 more). Provenance — Document360: UK / wider Europe; Helpjuice: Rest of world. Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.
The table puts Document360 ahead on six of seven criteria, yet the benches split. Margins are widest on portability and hosting (6.0 vs 4.0; six judges lean Document360, none Helpjuice) and access control (7.7 vs 6.5); authoring and search runs 7.3 vs 6.2, knowledge governance 7.0 vs 6.3 and sovereignty 5.0 vs 3.8, two judges tying on each. Publishing and integrations runs 8.2 vs 8.0 with five ties. Pricing transparency leans Helpjuice six to none (4.5 vs 1.7): plans published at 249 /mo, 449 /mo and 799 /mo versus pages stating no figures and demo-request entry, which the pricing note says not to hold against Document360. The six weighted totals each favor Document360 (6.5 vs 5.4; 7.1 vs 6.1). Sovereignty attributes read unknown for both; the verdicts weigh Helpjuice, Inc., a US corporation under Delaware law storing data in the USA, against Document360's UK entity and transfers outside the EEA.
Choose Document360 if
You need enterprise sign-on and automated user provisioning — access control leans Document360 7.7 vs 6.5 with six judges to none, and the verdict lists SAML, OpenID Connect and JWT sign-on with SCIM provisioning.
You must be able to take your content back out on a schedule — portability and hosting leans Document360 6.0 vs 4.0 (six judges to none); the verdict documents managed migration in and a thirty-day export window, while Helpjuice's verdict found no public information on a full export in an open format.
Your security review credits SOC 2 Type II and ISO 27001:2022 plus a named subprocessor chain — sovereignty leans Document360 5.0 vs 3.8, and its higher-scoring judges cite these; the verdict also weighs a UK contracting entity and stated transfers outside the EEA.
Your authors work in the same article at once — authoring and search leans Document360 7.3 vs 6.2 (five judges to none), with WYSIWYG and Markdown editors and co-editing with visible cursors.
You publish for a multilingual audience and deflect tickets — publishing and integrations means run 8.2 vs 8.0, and Document360's verdict lists translation into 50-plus languages plus Zendesk and Freshdesk integration with ticket deflection.
Choose Helpjuice if
You need a published price before talking to sales — pricing transparency leans Helpjuice 4.5 vs 1.7 with six judges to none; plans are published at 249 /mo, 449 /mo and 799 /mo, while Document360's pricing pages state no figures.
Your policy calls for a US vendor with US data storage — Helpjuice's verdict states Helpjuice, Inc. is a US corporation under Delaware law and the site states data is stored securely in the USA; we found no public information on an EU hosting option.
You are moving in from another tool and want migration handled for you — Helpjuice's verdict documents import and one-click migration with free migration support.
You want a chatbot trained on your own content and an embeddable in-app help bar — Helpjuice's publishing and integrations scores cluster at 8, and the verdict lists both, alongside an MCP server with around 53 tools and a documented REST API.
Read this comparison as one judge. Each weighs the same scores by what they care about.
The Quality Manager
Quality manager at a medical device supplier certified to ISO 9001 and ISO 13485, where every work instruction must be approved, versioned and read by the people it applies to. Today that means Word files, a sign-off sheet and an audit every spring. Wants approval workflows with named reviewers, read confirmations, review dates that expire pages, an audit trail they can export for the certifier, and permissions that keep drafts out of sight.
Document360
This judge's pick
Helpjuice
Criterion by criterion
Editor, structure & search
Document360
Both an advanced WYSIWYG and a Markdown editor are documented with tables, code blocks, Mermaid diagrams, embeds, slash commands, a template library with variables, real-time co-editing with visible cursors, comments, and version history with restore; AI search cites its source article, respects each reader's permissions, and reaches into Slack and Teams. For us the runbook format matters — code blocks, decision trees and Mermaid in one article — and that is evidenced. We found no public information on backlinks or a link graph, and none on search across attachments.
Helpjuice
The captured pages document both a WYSIWYG and a Markdown editor with tables, code blocks, embeds and special blocks such as tabs and decision trees, unlimited categories with a planner, related articles, version history, and natural-language plus AI search that retrieves answers directly from the knowledge base. We found no public information on a template library, diagrams, or AI answers that cite their source pages, so I stop short of the higher level.
Verification, ownership & freshness
Document360
This is close to what our certifier asks for: a workflow designer where admins define custom stages such as Legal review with named assignees (up to twenty per status), mandatory comments stored in version metadata and carried into PDF exports, review reminders that flag stale articles to their owner, and failed-search plus duplicate-content reporting surfacing as data. Every action from content edits to permission changes is recorded in audit logs, and publishing through the workflow leaves its mark in version history. We found no public information on read confirmations for mandatory pages, and none on exporting the audit trail itself for the certifier.
Helpjuice
The review process is the closest thing to document control I could ask for: one or more named reviewers, approval required before publishing with a configurable number of approvals and role bypass rules, approved articles tagged, disapproval with written feedback, and workflow scheduling for updates and expiration. We found no public information on read confirmations for mandatory pages or periodic review reminders, and the audit trail of approvals is not stated — only an activities log retrievable through the API.
Permissions, SSO & administration
Document360
SAML 2.0, OpenID Connect and JWT single sign-on with named providers, SCIM provisioning with real-time group sync and inheritance from a parent project, private projects behind SSO with reader groups and IP restrictions, and audit logs covering permission changes are documented in step-by-step guides I could hand to our IT auditor. AI answers respect each reader's permissions, so restricted content stays out of the answers people should not see. We found no public information on enforced two-factor authentication.
Helpjuice
Five named roles plus custom roles, a per-feature permission matrix, private content, restriction by URL, IP, user or group, and SAML 2.0 single sign-on documented with Azure AD and claim mappings give an administrator real control. We found no public information on SCIM provisioning, enforced two-factor authentication or an audit log of permission changes, and permission enforcement on the AI side is only shown for private blocks in chatbot answers.
Help-center publishing & integrations
Document360
The whole delivery chain is documented: branded public sites with custom domain and SEO controls, an in-app widget and embedded help, Zendesk and Freshdesk help desk integration with ticket deflection, webhooks, a documented REST API with a Swagger hub, and an MCP server through which AI assistants can search, retrieve, create and publish — with more than sixty connectors and one-click switching between internal and external audiences. We found no public information on API SDKs, stated rate limits, or one report measuring every channel.
Helpjuice
A public help center with custom domain, branding and SEO, multilingual publishing, an embeddable help bar and chatbot inside the customer's product, Zendesk and Slack integrations with ticket-deflection claims, webhooks, a documented REST API with stated rate limits, and an MCP server for AI assistants are all published. We found no public information on SDKs or a single report measuring every channel, so I hold at the strong level rather than the top.
Import, export & self-hosting
Document360
Arriving is well covered — import from Confluence, Zendesk, Word, SharePoint and Google Docs plus a managed migration service with planning, content mapping, validation and ZIP-based recovery — and leaving is covered by ZIP, WebHelp and PDF exports, a 30-day post-termination export window in a machine-readable format, deletion thereafter, and customer ownership of content confirmed in the terms. The documentation states outright that no on-premises deployment option is offered; private hosting is a dedicated, vendor-managed Azure environment. We found no public information on an export that includes page history, or on an open-source edition.
Helpjuice
Arriving is well covered — a data import guide, article import in any format with human help, one-click migration and free migration support — and the API reaches articles, categories and backups, with automated backups and an export function restricted to administrators. We found no public information on a full export in an open format with attachments and history, a named Confluence migration path, or a self-hosted or on-premise edition, so leaving is the open question.
European sovereignty
Document360
Document360 Limited, part of a group whose sister companies are incorporated in England, contracts as a UK entity; Western Europe is one of three customer-selectable regions for shared Azure hosting, private hosting spans more than fifty Azure locations, and the subprocessor list is public and names OpenAI as the AI provider, with a statement that customer content is not used to train or fine-tune AI models plus SOC 2 and ISO 27001 certifications. Against that, processing outside the EEA is stated — especially to India for support — with US providers across the chain, no default region is stated, and we found no public information on a published data processing agreement.
Helpjuice
Helpjuice is a US corporation under Delaware law and states data is stored securely in the USA, with a self-service data processing agreement, Standard Contractual Clauses, and named AI, analytics, payment and email subprocessors plus a statement that customer data is not used to train third-party models. No EU hosting option or EU contracting entity appears in the captured pages, so the whole chain runs through the United States.
Pricing transparency
Document360
The captured pricing pages give feature names and a flexible, need-based model with no price figures, and the route in is a demo request; the terms publish billing mechanics — annual invoicing in advance, non-refundable, renewals that may rise by CPI inflation plus three percent, fees exclusive of VAT — but no amounts. We found no public information on per-user prices, tier prices, whether readers or guests are charged, storage limits, or the private hosting licence cost.
Helpjuice
Three tiers are public with prices of "249 /mo", "449 /mo" and "799 /mo", their storage limits, and AI inclusions stated — the AI suite sits in the higher tier and a chatbot add-on is available on any plan — alongside a 14-day trial without a credit card. How cost scales with users or readers, which tier carries single sign-on, and minimum seats or term conditions are not stated on the captured pages, so a buyer cannot compute the full annual cost.
Sovereignty, side by side
Dimension
Document360
Helpjuice
Legal entity
Not determined
Not determined
Hosting location
Not determined
Not determined
Hosting options
Not determined
Not determined
Open source
Not determined
Not determined
Data processing agreement
Not determined
Not determined
Transfer impact assessment
Not determined
Not determined
Facts, side by side
Only facts both products carry under the same definition — anything else would not be a fair row.
As of 1 Nov 2026, the panel rates Document360 higher: 3.5/5 against 3/5. Weighted by what each judge cares about, 6 of the 6 judges pick Document360 and 0 pick Helpjuice. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, as the methodology describes.
Is Document360 or Helpjuice European?
Document360 is European (UK / wider Europe). Helpjuice is not European by provenance (Rest of world). Provenance is read from each company’s own legal pages: who builds it and who owns it.