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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Atlassian Pty Ltd · www.atlassian.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Enterprise Architect

Weighted verdict

Buys for two hundred seats and answers for it later. Optimizes for SSO/SCIM, permissions, audit trails, certifications and a clean exit. Rejects anything that cannot survive procurement.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Enterprise Architect

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The Enterprise Architect

Cross-project plans ('plan and track work across multiple teams and spaces'), per-person capacity management, free non-seat guest access, approvals and granular permissions on paid plans — this is first-class department-grade planning, exactly the shape I buy for 200 seats. Dependencies as such are never named in the evidence, which is the only thing holding it off the top anchor. 2

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The Enterprise Architect

Atlassian Analytics offers an interactive, customizable chart/dashboard builder across products and instances, backed by a Data Lake of 'fully modeled data' — a genuine custom reporting layer, not fixed status views. What the evidence does not evidence is time, budget or utilization reporting, scheduled delivery, or reliable exports, which is precisely the depth that would justify a 10. 2

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The Enterprise Architect

Thousands of marketplace apps, a command-line interface, and a first-party MCP server wiring Jira into Claude, ChatGPT, Cursor, VS Code and coding agents — this is ecosystem-grade and the tool is genuinely extensible. I stop short of 10 because nothing in the evidence evidences webhooks, competitor import paths, or a complete API export, and clean exit is the first thing I check. 1 2

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The Enterprise Architect

A free tier for 10 users with no credit card plus a sandbox for testing before touching production clears the payment-details objection, but the evidence is silent on guided setup, templates or importers, and permission settings exist only on paid plans. For 200 seats I expect the first real project to still require workflow and permission decisions a newcomer cannot judge yet — above average, not effortless. 1 2

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The Enterprise Architect

Data residency is available ('specify where you want your data hosted in Atlassian's global cloud footprint'), but that is a selectable feature, not a contractually fixed EU-only posture — and the evidence records no sovereignty attributes, no DPA and no subprocessor list. With an Australian vendor publicly listed on NASDAQ, this is compliance-optional at best for a European procurement file: residency selectable, nothing verifiable or extraterritorial-proof. 2

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The Enterprise Architect

Support is cleanly mapped per plan with published uptime SLAs — 99.9% with 24/7 for critical issues on Premium, 99.95% with 24/7 for all issues at Enterprise — which is exactly what I need in a procurement annex. But the documentation, guides and changelog surface is entirely unevidenced, and free-tier users get community support only, so this is a support matrix, not a support ecosystem. 2

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The Enterprise Architect

Free ($0, 10 users) and Premium ($14.54 per user/month) sit on the page with a monthly/annual toggle, but 'SAVE UP TO 17%' does not say which billing period the headline assumes, tax treatment is unstated, no Standard price is in evidence, and Enterprise is contact-sales billed annually only. I can estimate 200 Premium seats on a spreadsheet; I cannot determine the invoice, and that gap lands squarely on the anchor that allows a qualifying headline. 2 1

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined ⚠ unverified — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor product page www.atlassian.com Checked 5 Oct 2026 +1 earlier capture: 15 Sep 2026 Details →
  2. 2 Vendor pricing page www.atlassian.com Checked 5 Oct 2026 +2 earlier captures: 11 Sep 2026, 20 Aug 2026 Details →
  3. 3 Imprint www.atlassian.com Checked 5 Oct 2026 Details →
  4. 4 Privacy policy — found from the homepage www.atlassian.com Checked 5 Oct 2026 Details →
  5. 5 Collaboration depth — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  6. 6 Collaboration depth — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  7. 7 Reporting — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  8. 8 Reporting — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  9. 9 Integrations — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  10. 10 Integrations — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  11. 11 Onboarding effort — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  12. 12 Onboarding effort — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  13. 13 Support & documentation — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  14. 14 Support & documentation — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →