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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Atlassian Pty Ltd · www.atlassian.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Integrator

Weighted verdict

Lives in the API docs before the product tour. Optimizes for webhooks, import/export and a tool that plays well in a stack. Rejects closed ecosystems and CSV-only exits.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Integrator

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The Integrator

Team-level planning is first-class: cross-project plans, per-person capacity management, free guests that don't burn a seat, and approval gates in workflow. I dock it from 9-10 because dependency handling is nowhere evidenced and permission settings live behind paid plans, so the small-team edge needs the paid model to work fully. 2

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The Integrator

Atlassian Analytics promises customizable cross-product dashboards and the Data Lake a fully modeled dataset, with capacity planning alongside — genuine cross-project depth. But the evidence never shows an export path (CSV or otherwise), no time/budget reporting, no scheduled delivery, and no confirmed API access to the metrics, which for me caps it below the 8 anchor. 2

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The Integrator

Thousands of apps, a first-party CLI, and MCP surfaces into Cursor, Claude, ChatGPT and VS Code is real stack citizenship — the AI extensibility alone is ahead of the field. But the registry is silent on webhooks and a documented public API, shows no automation-platform or competitor-import coverage, and evidences no exit path at all, so I can't call it ecosystem-grade on this record. 1 2

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The Integrator

A free tier for 10 users with no credit card and defaults that work out of the box gets a team started fast, and the sandbox softens later changes. I stop short of 8 because guided setup, templates, and — my real test — importers that pull existing work in are completely unevidenced. 1 2

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The Integrator

The evidence carries no sovereignty attributes at all: an Australian vendor listed on NASDAQ, no DPA, no GDPR language, no subprocessor list on record. The only lever is configurable residency somewhere in Atlassian's 'global cloud footprint', which is selection, not contractual EU-only hosting. 2

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The Integrator

Support is cleanly tiered and honestly published — community-only on Free, 9/5 regional on Standard, 24/7 on Premium and Enterprise, with uptime SLAs of 99.9/99.95%. But the evidence says nothing about documentation, help center, or changelog quality, and free-plan users are left to a forum, so I sit just below the anchor that requires real docs plus ungated help. 2

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The Integrator

Free ($0, 10 users) and Premium ($14.54/user/month) are on the page with a monthly/annual toggle — decent. But 'save up to 17%' is fuzzy about which billing mode the headline reflects, tax treatment is unstated, no Standard price appears anywhere in the registry, and Enterprise is annual-only behind contact sales, so a buyer still can't compute their true invoice end to end. 2

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined ⚠ unverified — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor product page www.atlassian.com Checked 5 Oct 2026 +1 earlier capture: 15 Sep 2026 Details →
  2. 2 Vendor pricing page www.atlassian.com Checked 5 Oct 2026 +2 earlier captures: 11 Sep 2026, 20 Aug 2026 Details →
  3. 3 Imprint www.atlassian.com Checked 5 Oct 2026 Details →
  4. 4 Privacy policy — found from the homepage www.atlassian.com Checked 5 Oct 2026 Details →
  5. 5 Collaboration depth — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  6. 6 Collaboration depth — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  7. 7 Reporting — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  8. 8 Reporting — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  9. 9 Integrations — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  10. 10 Integrations — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  11. 11 Onboarding effort — found from sitemap support.atlassian.com Checked 5 Oct 2026 Details →
  12. 12 Onboarding effort — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  13. 13 Support & documentation — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →
  14. 14 Support & documentation — found from sitemap www.atlassian.com Checked 5 Oct 2026 Details →