pretix vs Ticket Tailor

pretix

The captured pages show a shop we can run under our own domain with a free SSL certificate, a graphical seating-plan editor with seat blocking, add-on products for bundles, a waiting list, custom questions in free text, multiple choice and file upload, and shop languages German, Dutch and English, with an EN 301 549 accessibility statement for the shop. We found no public information on group or company bookings with several attendees per order — which is exactly how half of our congress registers — nor on conditional questions or member prices by code or login.

Ticket Tailor

Unlimited ticket types with their own pricing, capacity and scheduled on-sale times, ticket groups to manage capacity across types, selling on my own website, a paid white-label upgrade, a full seating-chart builder with tables, booths and accessible seating, and a checkout in 14 languages are all described. For my congress I found no public information on discount codes, custom questions per attendee for dietary and accessibility answers, waiting lists for my twenty-seat workshops, or member prices by code or login, so the shop sits between solid and complete.

pretix

The money model is documented and works in our favour: attendees pay the ticket price directly to the organiser and pretix never processes the money, with free choice among more than thirty named payment providers plus our own bank, SEPA direct debit via a downloadable SEPA-XML file, and bank transfer marked manually, by CSV statement upload or automatically; Stripe payouts are stated as usually within a few days. We found no public information on refunds of single orders or of a cancelled event, partial refunds, ticket transfer or resale, or chargeback handling.

Ticket Tailor

The organiser connects their own Stripe, Square or PayPal account and ticket revenue goes directly from the buyer to that account without the platform touching the money, with a wide buyer method list including cards, PayPal, Apple and Google Pay, iDEAL, Bancontact and Klarna, offline cash, cheque or invoice, and the option to pass fees on to buyers. The captured pages do not show refunds of single orders or of a cancelled event, chargeback handling, or ticket transfer and resale, and the terms state fees are non-refundable even if the event is cancelled.

pretix

Automatic invoice generation with configurable contents, ZUGFeRD and Peppol e-invoices, a DATEV Rechnungsdatenservice delivering invoice data straight to our tax adviser, reverse-charge invoices under § 13b UStG for cross-border EU sales, gross demo prices shown including 19 per cent VAT, and a clear statement that pretix is not the seller of the tickets — an accounts-payable story our members' finance departments can accept. We found no public information on VAT ID validation, net prices for business buyers, several VAT rates in one order, or a GoBD-compliant archive export.

Ticket Tailor

The terms make me solely responsible for determining, collecting and remitting VAT and sales tax, and the only invoicing evidence is invoice listed as an offline payment method I can record against an order. I found no public information on invoices in the organiser's name with consecutive numbers, VAT rates per ticket, VAT ID validation or reverse charge, credit notes, or exports to DATEV or any named accounting system, so my accounts payable would still be calling.

pretix

pretixSCAN scans on several devices in real time with duplicate prevention, and an asynchronous offline mode keeps a local copy of attendee data that syncs when connectivity returns; badges print in our own design and live for scanned tickets at the door, check-in lists can be restricted per product and run independently — covering our twenty-seat workshops — pretixPOS sells on site over ZVT-interface terminals with quota sync and central accounting, and attendance certificates are issued for all attendees with one click, the basis our continuing-education points need. We found no public information on walk-in registration or self-service kiosks and turnstiles.

Ticket Tailor

The free iOS and Android app scans on several devices, works offline, searches by name or door list with filters, speeds up group admission for tickets bought together, tracks check-ins per staff member and reports live attendance figures; on the door I can sell from the phone with Tap to Pay via Stripe and no extra hardware, record cash, manually check in walk-ins and use an external scanner, with access revoked after the event. I found no public information on badge printing with attendee data, session or room-level check-in, or attendance certificates, so tracking continuing-education points is not evidenced.

pretix

The roles are documented — we act as data controller and pretix as processor under Art. 28 GDPR, with a data processing agreement signable in the account — alongside a white-label shop under our own domain, customer accounts that let us build our own customer base, a documented REST API, and check-in lists exportable as CSV or PDF. We found no public information on whether buyers need a platform account, newsletter consent collected in the checkout, messages to attendees from the product, or deletion and anonymisation after the event.

Ticket Tailor

The pages are unusually clear: I am the data controller, the platform is my processor, it will not send my attendees marketing emails or share their data, and on deletion it says "if you want us to delete the data, just ask. It's your data. 100%." A marketing opt-in checkbox in the checkout syncs only opted-in contacts to MailChimp, attendee data exports as a spreadsheet at any time, content is deleted on account closure, the reply-to address points at my account, and an API and developer documents exist. Whether buyers must create a platform account and retention configurable per event are not described, which keeps it off the top level.

pretix

The contracting entity is fully documented: pretix GmbH, Berthold-Mogel-Straße 1, 69126 Heidelberg, Deutschland, registered at Amtsgericht Mannheim under HRB 738451 with VAT ID DE337556328, claiming Made in Germany, GDPR conformity, ISO 27001 certification and hosting on 100 per cent green electricity. We found no public information on where attendee, order and payment data are hosted, the ownership structure, or the names and locations of subprocessors.

Ticket Tailor

The contracting entity is Zimma Ltd, registered in England and Wales with English law and the UK Information Commissioner's Office as supervisory authority, while the servers are in Ireland on named Amazon Web Services European infrastructure in Dublin, encrypted at rest and in transit. A subprocessor list gives locations and transfer safeguards — email via MessageBird within the EU, Stripe and Square in the EU with possible US transfers under contract clauses, PayPal in the United States processing payment data as a controller in its own right, Cloudflare data centres worldwide, and analytics from Amplitude and Google — but no ISO 27001 or SOC 2 certification is stated on the captured pages.

pretix

A pricing page and a prices document are published, test events carry no fees, and the payment model makes clear that provider fees are negotiated directly with the organiser's chosen provider, with strongly discounted Mollie fees for pretix customers. We found no public information on the fee for paid tickets, the split between buyer and organiser, or refund, payout and add-on prices, so I cannot compute what our 900-person congress would cost from the captured pages.

Ticket Tailor

The model itself is transparent: no contracts, setup fees or monthly charges, "just a simple flat fee for every ticket sold", five free credits at signup, free events free under a fair-use policy, charities get 50% off our fees, and fees can be passed to buyers with me setting the exact amounts. But the captured pages never state the actual fee per ticket, the payment processing fee, or the prices of the white-label upgrade and SMS reminders, so I cannot compute what my congress would cost, and the terms add that fees are non-refundable even if the event is cancelled.