pretix vs Ticket Tailor

pretix

The shop runs under our own domain with a free SSL certificate, seats guests on a graphical plan where they pick their own seat, and sells ticket variants, bundle packages and pay-what-you-want with a waitlist once the show sells out — the demo shop shows a VIP tier marked sold out, quotas doing their job. Custom questions in several formats, a shop in German, Dutch and English, a barrier-free checkout named to EN 301 549 and a REST API for extension are all stated; we found no public information on discount codes or group and company bookings.

Ticket Tailor

Unlimited ticket types with their own capacity and scheduled on-sale times, ticket groups, a seating-chart builder you trace from an uploaded floor plan, checkout in fourteen languages, selling on our own website and a paid white-label branding upgrade — well past a basic event page. But the captured pages say nothing about discount codes, custom questions per attendee, waiting lists, member prices or group bookings with several names on one order, which a club running early-birds and guest lists needs.

pretix

This is the model I want: attendees pay the ticket price directly to the organiser — the vendor's own words — through my own Stripe, PayPal, Mollie or bank account, so the money is mine before the band goes on rather than three weeks after, with bank transfer, SEPA direct debit, cards and Klarna all documented. The imprint states the vendor is not the seller of the tickets. We found no public information on refunds of single orders, ticket transfer or resale, or chargeback handling.

Ticket Tailor

They state ticket revenue goes straight from the buyer into my own Stripe, Square or PayPal account and they never touch the money, and I can set the exact fee the buyer pays on top of a twelve-euro ticket, with cards, PayPal, iDEAL, Bancontact, Klarna, Apple and Google Pay across ninety-six currencies. But the captured pages never state what the fee amount is, when my processor pays out, how a refund of a single order or a cancelled show is handled, or how chargebacks are treated, and the terms say their fees are non-refundable even if the event is cancelled.

pretix

Invoices generate automatically with configurable contents, reverse-charge invoices go out under § 13b UStG for cross-border EU sales, ZUGFeRD and Peppol e-invoice formats are offered, and a DATEV Rechnungsdatenservice export lands the data straight with my accountant. The imprint confirms the organiser, not the platform, sells the tickets. We found no public information on per-ticket VAT rates such as the reduced rate for concerts, net prices for business buyers, or the platform's own fee invoice.

Ticket Tailor

The terms put every tax duty on the organiser — "You are solely responsible for determining, collecting, and remitting any taxes", VAT included — while mentioning tax tools without describing them. We found no public information on invoices in the organiser's name, business buyers with a VAT ID, reverse charge, cancellation invoices or exports to an accounting system on the captured pages.

pretix

The scan app runs an asynchronous offline mode that keeps a local copy of the attendee data on the device, validates tickets against it with no signal and syncs with the server and other devices once a connection returns — two volunteers in the basement, covered. Several devices scan simultaneously with duplicate prevention, check-in lists can be split by product, badges print live from scans, attendance certificates issue with one click, and pretixPOS on Android runs the box office through a ZVT-interface terminal; we found no public information on walk-in registration or session and room check-in.

Ticket Tailor

A free iOS and Android app that works without internet — my basement covered — with multiple user profiles for the two volunteers, millisecond scanning or search by name or a filtered door list, live attendance numbers, cash recorded, walk-ins checked in by hand, last-minute sales on the phone and Tap to Pay via Stripe with no extra hardware, external scanners supported. Badge printing, access rules per entrance or session, and attendance certificates are not described on the captured pages.

pretix

The GDPR documentation names me as controller and the platform as processor under Art. 28, with a data processing agreement to sign in the account, the customer-account feature builds my own customer base, and the guest list exports as CSV or comes out through a REST API. A white-label shop under my own domain keeps buyers looking at the club rather than the platform. We found no public information on newsletter consent in the checkout, messaging to attendees, or deletion and anonymisation after the event.

Ticket Tailor

They state in plain words the organiser is the data controller and they the processor, that they won't send attendees marketing or share their data, that data is deleted on request with timelines published, and that I can export a spreadsheet anytime or sync only opted-in buyers to MailChimp — exactly the mailing list the club owns. Booking without a platform account, retention configured per event, and an import-ready full export are not described on the captured pages, and the white-label set-up is a paid upgrade.

pretix

The contracting entity is provably European: pretix GmbH in Heidelberg, registered at Amtsgericht Mannheim, presented as Made in Germany, ISO 27001 certification stated, an Art. 28 agreement offered with the organiser as controller. Payment routing is my choice — Mollie is Netherlands-based, Stripe American — but we found no public information on hosting location, ownership or the subprocessor list, so the chain from attendee list to server stays unproven.

Ticket Tailor

Servers are documented in Ireland on AWS's Dublin infrastructure, and the subprocessor list names locations and safeguards: SparkPost in the EU, Stripe and Square in the EU with possible US transfers under stated clauses, PayPal in the United States, Cloudflare worldwide, with standard contractual clauses and adequacy decisions cited. The contracting entity is Zimma Ltd in England and Wales under English law — European, though not an EU entity — and the only certification stated is PCI DSS, with no ISO 27001 or SOC 2 on the captured pages.

pretix

Beyond the statement that test events carry no fees and a prices page listed among the vendor's documents, the captured pages give no fee figures — no per-ticket fee, no payment processing fee, nothing on who pays. The euro amounts shown are demo-shop ticket prices, not the platform's charges, so I cannot work out what a twelve-euro ticket would cost the club or the buyer from what is public here.

Ticket Tailor

The shape of the price is public: a flat fee for every ticket sold, no contracts, setup fees or monthly charges, free for free events under a fair-use policy, half price for charities, prepaid credits with five free at signup, the option to pass fees to the buyer, and a thirty-day money-back guarantee. But the captured pages, including the pricing page, never state the fee amount per ticket, the payment processing fees, VAT on the fees, or the price of the white-label upgrade, so I cannot compute what a twelve-euro ticket would cost me or the buyer.