pretix vs Ticket Tailor

pretix

A white-label shop under the organiser's own domain with a free SSL certificate, a graphical seating-plan editor with seat selection, add-on bundles, a waiting list, unlimited custom questions in several types, and three shop languages, with shop accessibility claimed under EN 301 549. We found no public information on group and company bookings with several attendees per order, conditional questions, or recurring dates and course series, so it sits just below the top documented tier.

Ticket Tailor

Seating is documented in real depth — trace a venue plan, add tables, booths and bars, assign several ticket types per seat, prevent orphan seats — alongside ticket groups, scheduled on-sales, merch upsells, membership tickets and selling on the organiser's own website in a checkout translated into 14 languages. What stopped me going higher: we found no public information on discount codes, custom questions per attendee, waiting lists or group bookings with several attendees per order, and the white-label upgrade is mentioned in the terms as a paid upgrade with neither price nor domain-level detail shown.

pretix

Attendees pay the ticket price directly to the organiser, via the organiser's own bank or own provider from a long named list including Stripe, PayPal, Mollie and Adyen, and the legal notice states pretix GmbH is not the seller of the tickets — the platform never holds the organiser's revenue. We found no public information on the fee per ticket, refunds of single orders or a cancelled event, ticket transfer or resale, or chargeback handling, which keeps it below the higher tier.

Ticket Tailor

The money model is the one I look for: the organiser connects their own Stripe, Square or PayPal account and links their bank for payouts, the platform states ticket revenue goes directly from buyer to that account and that it never touches the money, fees can be passed to buyers, and cash, cheque and invoice are accepted offline. But we found no public information on refunds of single orders or of a cancelled event, chargeback handling, or ticket transfer and resale, and the captured pages state no payout-schedule conditions; the fee itself is described only as a flat fee per ticket sold without an amount.

pretix

Automatic invoice generation with configurable contents, ZUGFeRD and Peppol e-invoices, a DATEV Rechnungsdatenservice export, and reverse-charge invoices per § 13b UStG for cross-border EU sales, with demo prices shown as "EUR 250,00 inkl. 19% MwSt." and the platform stating it is not the seller of the tickets. We found no public information on credit notes on refund, VAT-ID validation, net prices for business buyers, or several VAT rates within one order.

Ticket Tailor

The terms put it plainly: the organiser is solely responsible for determining, collecting and remitting any taxes, including VAT. The only invoice-related item on the captured pages is invoice as an offline payment method, and we found no public information on VAT rates per ticket, invoices in the organiser's name with consecutive numbers, reverse charge, credit notes, or exports to a named accounting system — tickets are delivered by email, which is confirmation-level at best.

pretix

Multi-device realtime scanning with duplicate prevention, an offline mode holding a local copy of attendee data that syncs when connectivity returns, badges printed live in the organiser's design, check-in lists restricted per product, an Android box-office app synchronising quotas with central accounting, card terminals via a ZVT interface, attendance certificates at one click, and hardware offered alongside the software. We found no public information on walk-in registration or self-service kiosks, so it reaches the strong documented tier but not the top.

Ticket Tailor

A free iOS and Android app that scans in milliseconds, works offline, runs on multiple user profiles, supports external scanners, spots tickets bought together, tracks check-ins by staff member, hides sensitive data and removes access after the event — plus on-door sales with Tap to Pay via Stripe needing no extra hardware, cash payment recording and manual check-in of attendees without tickets. What holds it back: we found no public information on badge printing, access rules per entrance, session or day, or attendance certificates.

pretix

The roles are stated plainly — the organiser acts as data controller and pretix as processor under Art. 28 GDPR, with a data processing agreement to sign inside the account, white-label hosting under the organiser's brand, a REST API, and a customer-account function that builds the organiser's own customer base. We found no public information on whether the platform markets other events to the organiser's buyers, newsletter consent in the checkout, attendee messaging, or deletion and anonymisation after the event, so the cost of leaving is unproven.

Ticket Tailor

This is the part I poke hardest at, and it holds: the organiser is named controller and the platform processor, the pages state it won't send attendees any marketing emails or share their data, deletion on request is offered ("It's your data. 100%."), export before account closure is required by the terms, an opt-in checkbox in the checkout syncs only consenting contacts to MailChimp, and reply-to defaults to the organiser's own email. Short of the top: we found no public information on whether buyers must create a platform account or on a marketplace listing, retention is not shown as configurable per event, and the documented export is a spreadsheet list plus API and MailChimp synchronisation — a complete importable handover is not described.

pretix

The imprint proves a German contracting entity (pretix GmbH, Heidelberg, registered at Amtsgericht Mannheim under HRB 738451), and the homepage claims ISO 27001 certification and GDPR conformity, with a published GDPR page covering processor duties and Art. 32 security. We found no public information on where attendee, order and payment data are hosted or on any subprocessor in the chain — a green-electricity hosting claim names no location — so the evidence rises only slightly above the basic documented tier.

Ticket Tailor

Hosting is named and European — AWS Europe in Dublin, eu-west-1, encrypted at rest and in transit — with a published sub-processor list giving locations and safeguards: email via SparkPost only inside the EU, Stripe and Square on EU infrastructure with US transfers under stated safeguards, though PayPal sits on US infrastructure as a controller and Cloudflare operates worldwide. But the contracting entity is Zimma Ltd in England and Wales under English law with the UK ICO as supervisory authority, analytics run through Google and Amplitude, and we found no public information on ISO 27001 or SOC 2 certifications.

pretix

The only pricing statement on the captured pages is that test events carry no fees, and a prices page is listed among the vendor's documents. We found no public information on the fee for a paid ticket, payment processing fees, who pays them, subscriptions or credit packs, or payout and refund fees — no organiser could compute the real cost of an event from these pages.

Ticket Tailor

"If your event is free, so are we" — I have seen that movie, and here the paid side is documented as a model: a simple flat fee for every ticket sold, no contracts, setup fees or monthly charges, pass-on to buyers optional with the exact amount settable, prepaid credits with five free at signup, a 50% charity discount, a 30-day money-back guarantee, and fees the terms declare non-refundable even if the event is cancelled. But the captured pages give the model without the amount: we found no public information on the per-ticket fee figure, payment processing fee amounts, the white-label upgrade's price, refund fees, or the VAT treatment of the fees.