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Appointment Scheduling

SimplyBook.me

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by SimplyBook.me Ltd · simplybook.me

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SimplyBook.me: AI-assisted analysis on whats-best.ai SimplyBook.me: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

SimplyBook.me at a glance

Vendor
SimplyBook.me Ltd
Headquarters
Not stated on the vendor’s pages as of 28 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 28 Oct 2026
Free plan
Yes, per the vendor’s own page source, captured 28 Oct 2026
Panel verdict
The AI panel rates SimplyBook.me 3.5/5, the mean of 6 judges. SimplyBook.me is an appointment booking system from SimplyBook.me Ltd of Limassol, Cyprus, part of team.blue. how scores are made
As of
Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources

SimplyBook.me alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Signs off booking tools for a group of medical and legal practices, where an appointment alone reveals who is a patient or a client. Wants the contracting entity and hosting named, every subprocessor listed down to the SMS gateway and the email service, calendar access limited to what booking needs, and bookings and customer records that can be exported and deleted on request.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
Booking page & client experience 4 of 5 4 of 5
Calendar sync & availability rules 3 of 5 2.5 of 5
Team, staff & location scheduling 3 of 5 3 of 5
Reminders, payments & no-show protection 3.5 of 5 3.5 of 5
Integrations, API & data export 3.5 of 5 4 of 5
European sovereignty 3 of 5 3.5 of 5
Pricing transparency 3.5 of 5 3.5 of 5

Booking page & client experience

How this is scored

What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.

0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.

3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.

5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.

8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.

10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.

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The Data Protection Officer

The booking page is well documented: a mobile-responsive booking website in every plan, an iFrame or booking-button widget with tutorials for Wordpress, Shopify and other builders, provider and location as first steps in the flow, packages, memberships, gift cards and client login widgets, twenty-plus languages, and Reserve with Google. Group booking notifications and recurring appointments are documented as well; we found no public information on seat limits, automatic time-zone handling on the booking page, intake questions with conditional logic, or a published accessibility statement for the booking pages. 3 9 10 13

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Calendar sync & availability rules

How this is scored

How the product knows when someone is free: two-way sync with Google, Microsoft 365 and Outlook, iCloud or CalDAV, conflict checks across several calendars, working hours and exceptions, buffers, minimum notice and booking windows, daily limits, and rooms or equipment that must be free as well.

0 — No calendar: no availability is kept and no sync with any calendar is offered.

3 — An internal calendar or a one-way export (iCal feed), but no stated two-way sync and few availability rules beyond opening hours.

5 — Two-way sync with Google and Microsoft calendars that blocks booked times, working hours with exceptions, and buffers or minimum notice per appointment type.

8 — In addition: several calendars per person checked for conflicts, iCloud or CalDAV, booking windows and daily or weekly limits, holidays and absences, and resources (rooms, equipment, chairs) that must be free alongside the person.

10 — Availability that runs a multi-site business: per-location and per-resource schedules, capacity rules across staff and rooms, sync behaviour and latency documented, and changes in any connected calendar reflected without double bookings, as stated in the documentation.

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The Data Protection Officer

Two-way sync with Google and Outlook is documented, exporting bookings and blocking busy times, alongside working hours per company, service and provider, special-day schedules for holidays and one-off dates, and intersection rules; helpfully for confidential diaries, no event details are imported from the external calendar, only busy blocks. We found no public information on buffers or minimum notice per appointment type, booking windows or daily limits, several calendars per person checked for conflicts, or iCloud and CalDAV. 11 12

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Team, staff & location scheduling

How this is scored

How bookings are shared out across more than one person: staff profiles and the services each offers, round-robin and collective (all-hands) meetings, routing forms that send a booking to the right person, several locations, roles and permissions for admins and staff, and single sign-on for larger teams.

0 — A single-user tool with no way to add staff or a team.

3 — Several users or staff calendars can be added, but how bookings are distributed among them and who may change what is not described.

5 — Several staff or team members with their own availability, the customer choosing a person or the system assigning one (round-robin or "any available"), and an admin role that manages the team.

8 — In addition: weighted or priority round-robin, collective bookings that need several people at once, routing by form answers, several locations with their own staff, granular roles and permissions, and reporting per staff member.

10 — Scheduling as a team system: SSO and user provisioning (SAML, SCIM), routing that takes ownership from a CRM, managed templates the organisation pushes to every member, audit logs of changes, and distribution fairness reported.

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The Data Protection Officer

Providers with individual schedules, per-plan provider counts (five, fifteen, thirty), a Multiple Locations feature linking staff to locations shown as the first booking step, and SAML single sign-on from the Basic tier are all documented. We found no public information on round-robin or any-available assignment, routing by form answers, collective bookings, or granular roles and permissions for admins and staff. 3 10 12 13

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Reminders, payments & no-show protection

How this is scored

How the product keeps a booked slot from turning into an empty one: confirmations and reminders by email and SMS, payment or deposit at booking, cancellation and late-cancellation policies, fees for no-shows, waiting lists that refill cancelled slots, and follow-ups after the appointment.

0 — No notifications to the person booking: no confirmation, no reminder.

3 — Email confirmations are sent, but reminders, payments and cancellation rules are not described.

5 — Automatic email reminders with configurable timing, SMS reminders (included or as a paid add-on), and payment at booking through at least one named provider such as Stripe or PayPal.

8 — In addition: deposits or partial prepayment, a cancellation deadline the system enforces, no-show or late-cancellation fees, a waiting list that fills freed slots, and follow-up or review messages after the appointment.

10 — No-show protection as a measured process: no-show rates reported, card-on-file or pre-authorisation charged by policy, reminder channels per customer (email, SMS, messenger), refunds and vouchers handled in the product, and the cancellation and payment terms shown to the customer configurable per service.

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The Data Protection Officer

Automatic confirmations and up to three reminders for clients and staff with configurable timing, SMS and WhatsApp credits, client-app push notifications, payments and deposits through certified providers including SumUp and Helcim, refunds and vaulted cards in SBPay Pro, a cancellation policy module, and post-visit feedback and rebooking reminders are all documented. We found no public information on a waiting list that refills cancelled slots or on no-show and late-cancellation fees. 2 3 5 7 16

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Integrations, API & data export

How this is scored

What the product connects to and how the data gets out again: video-meeting links (Zoom, Teams, Google Meet), CRM and marketing tools, automation platforms (Zapier, Make), a documented API and webhooks, website and app-store integrations, and an export of bookings and customer records.

0 — No integrations and no export; bookings stay in the product.

3 — A few named integrations or an export of bookings, but no API or webhooks described.

5 — Video-meeting links created automatically for at least one named tool, a connection to an automation platform or a few named CRM or marketing tools, and an export of bookings or customers.

8 — In addition: a documented public API and webhooks, native CRM integrations named (HubSpot, Salesforce or similar), an integrations directory, and a full export of bookings, customers and booking-form answers.

10 — Built to be connected and left: an API covering every object with its documentation and rate limits published, embeddable components or an SDK, a self-hosting or open-source option or a stated migration path, and the complete account data exportable in a documented format.

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The Data Protection Officer

A documented public REST API with token authentication, published rate limits (5,000 requests per day on common servers, 25,000 on the shared enterprise server, unlimited on dedicated servers), signed webhooks for booking and client events, Zapier and n8n, Google Meet links, QuickBooks, FreshBooks and Xero, a WordPress plugin and Reserve with Google give real connectivity. Every stored record group can be viewed and printed from an in-system interface and client details deleted at a button, which matters to our practices; we found no public information on a named CRM integration such as HubSpot or Salesforce, or on a full export of booking-form answers in a documented format. 3 5 7 17 18

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where booking and customer data is hosted, and who the subprocessors are: hosting, the SMS gateway, email delivery, payment providers, video tools and analytics. Independently sourced by the sovereignty pipeline; booking data names who sees a doctor, a lawyer or a therapist and when, so the whole chain counts, not only the database.

0 — Non-EU vendor and contracting entity, no data processing agreement offered, and neither hosting location nor subprocessors stated.

3 — A privacy policy and a data processing agreement exist, but the vendor and hosting are outside the EU (or hosting is unstated) and subprocessors are not listed.

5 — A data processing agreement and a subprocessor list are published, and either EU hosting or an EU contracting entity is stated, while parts of the chain (SMS, email, analytics, support) run through non-EU providers.

8 — EU contracting entity and EU hosting on named infrastructure, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including SMS and email, data export and deletion documented, and certifications published with their scope rather than implied.

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The Data Protection Officer

The contracting entity and registration are fully named — SimplyBook.me Ltd of Limassol, Cyprus, part of team.blue — with an Article 28 data processing agreement, SCCs, 72-hour breach notice, a DPO, deletion or return within 60 days with written confirmation, and a sub-processor list with locations down to Twilio (USA) for SMS, Linode (UK) for outbound email and Slack and PandaDoc (USA), exactly the disclosure an appointment-heavy practice needs, with medical history in the SOAP component encrypted at rest. The weak leg is hosting: personal data is stored on servers in Canada, France and Singapore, EU storage including backups is stated only for EU-based businesses and may still be transferred outside the EU, SBPay runs on Google Cloud in Germany, Booking.Page on OVH in the UK, and enterprise clients may select data locations such as UK, US and AU. ISO 27001 certification maintained through annual external audits is stated, though we found no public information on the parent company's jurisdiction or the certification's scope. 4 6 7 18

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user, staff member, location or calendar, what the free plan covers, which features (SMS reminders, payments, round-robin, SSO, branding removal) sit in which tier, the cost of SMS credits and payment fees, setup and minimum term.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free plan is published, but what scales the cost (users, staff, bookings, SMS) and what each tier includes is unclear.

5 — Tiers are public with their prices per user, staff member or location and their main features, while at least one commonly needed piece (SMS credits, payment fees, an enterprise tier) is unpriced or "on request".

8 — Every tier priced publicly with its scaling unit, add-ons and SMS credits priced, monthly and annual prices both shown, and VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given team size, location count and SMS volume, with every add-on, setup, support and payment fee and the cancellation and data-return terms published.

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The Data Protection Officer

Every paid tier is published with its price and scaling units of providers, included bookings and custom features — Free at €0, Basic at €11.9, Standard at €24.9 and Premium at €49.9 per month billed annually with a stated Save 17% on annual billing — plus SMS packages at $8 for 100 credits, WhatsApp credits, a $119 custom domain, a $149 own SMS gateway, VAT stated as payable in addition, and a 14-day trial without card. The enterprise tier is priced only on request, monthly prices are shown for Premium at €59.9, and we found no public information on a minimum term. 3 5

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined ⚠ unverified — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about SimplyBook.me

Is SimplyBook.me European?

Yes. whats-best.ai classifies SimplyBook.me as EU-Made.

Where does SimplyBook.me store data?

Not stated on the vendor’s pages as of 28 Oct 2026.

Does SimplyBook.me have a free plan?

Yes. SimplyBook.me has a free plan, per the vendor’s page captured 28 Oct 2026.

What are the best alternatives to SimplyBook.me?

As of 3 Nov 2026, the panel rates zeeg (3.5/5), YouCanBookMe (3.5/5) and Cal.com (3.5/5) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is zeeg (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: SimplyBook.me alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (18)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage simplybook.me Checked 28 Oct 2026 Details →
  2. 2 Product features simplybook.me Checked 28 Oct 2026 Details →
  3. 3 Pricing page simplybook.me Checked 28 Oct 2026 Details →
  4. 4 Privacy policy simplybook.me Checked 28 Oct 2026 Details →
  5. 5 Terms of service simplybook.me Checked 28 Oct 2026 Details →
  6. 6 Data processing agreement simplybook.me Checked 28 Oct 2026 Details →
  7. 7 GDPR compliance page simplybook.me Checked 28 Oct 2026 Details →
  8. 8 Security / trust page simplybook.me Checked 28 Oct 2026 Details →
  9. 9 Booking page & client experience — found from sitemap simplybook.me Checked 28 Oct 2026 Details →
  10. 10 Booking page & client experience — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  11. 11 Calendar sync & availability rules — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  12. 12 Calendar sync & availability rules — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  13. 13 Team, staff & location scheduling — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  14. 14 Team, staff & location scheduling — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  15. 15 Reminders, payments & no-show protection — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  16. 16 Reminders, payments & no-show protection — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  17. 17 Integrations, API & data export — found from sitemap help.simplybook.me Checked 28 Oct 2026 Details →
  18. 18 Integrations, API & data export — found from sitemap simplybook.me Checked 28 Oct 2026 Details →