Desk Booking & Hybrid Workplace
Matrix Booking
UK / wider Europe Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Matrix Booking Ltd · www.matrixbooking.com
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Matrix Booking at a glance
- Vendor
- Matrix Booking Ltd
- Headquarters
- Not stated on the vendor’s pages as of 5 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 5 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 5 Nov 2026
- Panel verdict
- The AI panel rates Matrix Booking 3/5, the mean of 6 judges. Matrix Booking is desk, room and resource booking for large estates, and the bench scores that mechanical core highest: booking and floor plans at 7-8, check-in and rules a uniform 7 across web, mobile, QR, NFC, room screens and badge swipe with automatic release, and integration and administration a uniform 7 on single sign-on via SAML 2.0 and OAuth 2.0, SCIM provisioning from Entra ID or Okta, and a documented API with an in-house team. how scores are made
- As of
- Vendor pages captured 5 Nov 2026; evaluated by the panel 6 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Matrix Booking is desk, room and resource booking for large estates, and the bench scores that mechanical core highest: booking and floor plans at 7-8, check-in and rules a uniform 7 across web, mobile, QR, NFC, room screens and badge swipe with automatic release, and integration and administration a uniform 7 on single sign-on via SAML 2.0 and OAuth 2.0, SCIM provisioning from Entra ID or Okta, and a documented API with an in-house team. Occupancy analytics scored 6-7, praised for blending booking, check-in and anonymous sensor data and exporting to Power BI and Tableau. Hybrid coordination is the weak point at 3-4: the pages show colleague visibility and co-worker booking, but no public information on a weekly office/home planner, team days or employee-controlled visibility settings. Sovereignty scored 4-5 — data is stated as stored in the EU only on AWS, yet the contracting entity is the UK company Matrix Booking Ltd and we found no public information naming the sub-processors. Score ranges stay within a point on every criterion except pricing transparency; pricing is quote-only.
Speaks for it
- Desks, rooms, parking, EV chargers, lockers and custom resources are all bookable on interactive floor plans mapped through an estate editor
- Check-in runs by web, mobile, QR, NFC, the room screen or a badge swipe at the access point, with automatic release of unconfirmed bookings
- Occupancy analytics blend booking, check-in and anonymous sensor data, drill from regions down to individual desks, and export to Excel, CSV, Power BI and Tableau
- Single sign-on works over SAML 2.0 and OAuth 2.0, with SCIM provisioning from Entra ID or Okta and automatic joiner-and-leaver handling
- The mobile app is documented as designed and built to WCAG 2.2 level AA, with a screen-reader list view for finding resources
Held against it
- Hybrid coordination scored 3-4, with colleague visibility and co-worker booking shown but no public information on a weekly office/home planner, team days or employee-controlled visibility settings
- The contracting entity is Matrix Booking Ltd, a UK company, and we found no public information naming the sub-processors or an EU representative
- We found no public information on retention or deletion periods for booking records, on minimum group sizes in reports, or on sensor accuracy
- We found no public information on Google Workspace or Slack, on languages beyond English, or on recurring and assigned desk bookings
- No prices are published; every estate receives a tailored quote on an annual subscription priced per resource
Best for
- You run a large, multi-site estate and want desks, rooms, parking, EV chargers, lockers and custom resources booked on one platform with floor plans
- You need occupancy evidence for estate decisions that blends booking, check-in and anonymous sensor data and exports to Power BI or Tableau
- Your organisation is Microsoft-centric, uses Entra ID or Okta, and wants automated provisioning, a documented API and building access-control integration
- You are a UK public sector organisation procuring through the G-Cloud framework
Avoid if
- Your hybrid programme depends on a weekly office/home planner, team days or employees controlling who sees their plans — hybrid coordination scored 3-4
- Your data-protection sign-off requires a published sub-processor list or an EU contracting entity — we found no public information on either, and sovereignty scored 4-5
- Your calendar and collaboration stack is Google Workspace or Slack — the documented integrations are Microsoft 365, Outlook and Teams
The scores
| Criterion | Panel median |
|---|---|
| Desk, room & parking booking | 3.5 of 5 |
| Check-in, auto-release & booking rules | 3.5 of 5 |
| Hybrid work coordination | 2 of 5 |
| Occupancy analytics & employee privacy | 3.5 of 5 |
| Integrations, identity & administration | 3.5 of 5 |
| European sovereignty | 2.5 of 5 |
Desk, room & parking booking
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How this is scored
What can be booked and how easily: desks, meeting rooms, parking spaces and other resources (lockers, equipment, EV chargers), interactive floor plans per site and floor, desk attributes (monitor, standing desk, accessibility), neighbourhoods and zones, hot and assigned desks, recurring and multi-day bookings, booking for colleagues and guests, room booking synced both ways with Microsoft 365 or Google calendars, room displays, booking from the web, mobile apps, Outlook, Microsoft Teams and Slack, and several languages.
0 — Books nothing for an organisation's own staff; a customer appointment tool or a facility system without self-service booking.
3 — Desks can be booked from a list or a simple plan in a web app; rooms, parking, mobile apps and calendar integration are basic or not described.
5 — Desks, rooms and parking on interactive floor plans for several sites and floors, desk attributes and assigned desks, recurring bookings, booking on behalf of colleagues, mobile apps, room bookings synced with Microsoft 365 or Google calendars, and booking from Microsoft Teams or Slack.
8 — Neighbourhoods and zones per team, an Outlook add-in that books a room and a desk together, room displays with check-in, guest and visitor bookings linked to the host's desk, resources such as lockers and EV chargers, floor plans imported from CAD or drawn in an editor, accessibility of the apps stated, and the product in German and other languages.
10 — Booking that runs a multi-country estate: every resource type above on one plan, wayfinding to the booked desk, booking from every channel with parity documented, catering and equipment with the room, and the accessibility of web and apps documented to WCAG 2.1 AA.
The Workplace Manager
Desks, rooms, parking, EV chargers, lockers and custom resources sit on interactive floor plans with filters for desk type, equipment and accessibility, mapped via an estate editor where we upload our own plans, plus neighbourhoods, team-priority zones, basket booking, catering and room layout in the booking, room displays, and channels across Outlook, web, iOS/Android and signage. The mobile app is built to WCAG 2.2 AA with a screen-reader list view. I found no public information on a German-language interface, wayfinding to the booked desk, or recurring and multi-day bookings, which keeps me off a higher mark. 1 2 3 14 15 17
The People Lead
Desks sit on interactive floor plans with filters for desk type, equipment and accessibility, alongside rooms, parking, EV chargers, lockers and fully custom resources, neighbourhoods with team priority access, room displays that check people in, an Outlook add-in suggesting rooms by meeting time, and an estate editor for uploading floor plans and mapping resources onto them; the mobile app is stated as designed and built to WCAG 2.2 level AA. We found no public information on the product's languages or on booking a room and a desk together from Outlook, which is what holds this just below the top band for a multi-country estate. 1 2 3 14 15 17
The Microsoft 365 Administrator
Desks, rooms, parking, EV chargers, lockers and custom resources are all bookable, mapped onto uploaded floor plans through the estate editor and searchable with filters for desk type, equipment and accessibility, from Outlook, an Outlook add-in that suggests rooms by meeting time, the web, iOS and Android apps and room signage. Neighbourhoods, team priority access, catering and equipment with the room, and a mobile app built to WCAG 2.2 level AA are documented. We found no public information on assigned or recurring desk bookings, product languages, or a booking app inside Microsoft Teams beyond adding Teams links to meetings. 1 2 3 14 15 17 18
The Works Council Member
Desks, rooms, parking and even lockers, EV chargers and custom resources are bookable, with floor plans uploaded and mapped in an estate editor, neighbourhoods and team-priority zones, room displays, catering and equipment attached to the room booking, and an Outlook add-in for rooms; the mobile app's accessibility is documented to WCAG 2.2 AA with a screen-reader list view. That covers nearly everything a large estate needs at this level. We found no public information on an Outlook add-in that books a desk and a room together, on recurring bookings, on assigned desks, or on languages beyond English. 1 2 3 14 15 17 18
The Office Manager
Desks, rooms and our twelve parking spaces all sit on interactive floor plans you build yourself in the estate editor, alongside lockers, EV chargers and custom resources, with neighbourhoods and filters for desk type, equipment and accessibility. People book via Outlook, the web app, iOS and Android apps and room signage, visitors are covered, catering and equipment can ride along with a room, and accessibility is documented (a screen-reader list view, mobile app built to WCAG 2.2 AA). I found no public information on booking from Slack, on a German-language interface, or on one Outlook booking that reserves a room and a desk together. 1 2 3 13 14 15 17 18
The Skeptic
Desks, rooms, parking, EV chargers, lockers and even custom resources are bookable on interactive floor plans with attribute and accessibility filters, drawn in an estate editor, from Outlook, web, mobile apps and room signage, with neighbourhoods and team priority access. The calendar story is Microsoft-only as captured: we found no public information on Google or Slack booking, on wayfinding, or on languages beyond English. 1 2 3 13 14 15 17
Check-in, auto-release & booking rules
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How this is scored
How the booking is kept honest and fair: check-in by app, QR code, NFC, room display, Wi-Fi or sensor, auto-release of desks and rooms nobody checked in to, booking rules per site, area or group (how far ahead, how many days a week, maximum duration), approvals for restricted areas, assigned and permanent desks with release when the owner is away, fair allocation of scarce parking (lottery, rotation, priority for disabled or EV drivers), capacity limits per floor, and notifications and reminders.
0 — No rules at all; any booking stands whether or not anyone arrives.
3 — A booking can be cancelled by the user; check-in, auto-release and booking rules are basic or not described.
5 — Check-in by app or QR code, automatic release of unconfirmed desk and room bookings after a set time, booking windows and limits per site or group, restricted areas for named groups, assigned desks that their owner can release, and reminders before the booking.
8 — Check-in by room display, NFC, Wi-Fi or occupancy sensor, rules per area and user group with approvals, fair parking allocation by lottery or rotation with priority spaces, capacity limits per floor, permanent desks released automatically during absence synced from the HR system, and the no-show logic documented.
10 — Rules that run themselves across an estate: every check-in method above, automatic desk assignment from team and attendance plans, policy changes rolled out per country with an audit trail, and no-show and release rates reported per site with the method stated.
The Workplace Manager
Check-in runs by web, mobile, QR, NFC, the screen outside the room and a card swipe at the access point, and unchecked-in rooms and desks are automatically released — exactly the no-show hygiene I need. The rules engine covers advance booking limits, quotas, approvals and restricted areas per team or individual, with reminders at booking start. I found no public information on fair parking allocation by lottery or rotation, per-floor capacity caps, or permanent desks released automatically during HR-synced absence. 1 3 5 14 17 18
The People Lead
Check-in is documented five ways — QR code, NFC, the screen outside the room, web or mobile app, and an automatic card swipe at the access point — with automatic release of bookings nobody confirms and no-show analytics on top. Quotas, advance booking limits, approvals by a line or building manager, restricted areas for named groups and custom release windows are all documented through the rules engine. We found no public information on fair allocation of scarce parking, per-floor capacity limits, or assigned desks released automatically during an owner's absence. 1 3 5 14 17 18
The Microsoft 365 Administrator
Check-in can happen by web, mobile, QR code, NFC, the screen outside the room, or a card swipe at the building entrance, and unconfirmed bookings are automatically released with configurable release windows. A self-service rules engine covers advance booking limits, quotas, approvals by a line or building manager, restricted areas for named teams and prioritised access, with no-show and ghost-booking comparison described. We found no public information on fair allocation for scarce parking, per-floor capacity limits, or permanent desks released during an absence synced from HR. 1 3 5 14 17 18
The Works Council Member
Check-in is unusually well covered: web, mobile app, QR, NFC, the screen at the door, the booking-start reminder, and the badge swipe at the access point, with automatic release of unchecked-in bookings, customisable release windows, quotas, advance-booking limits and approval flows per team or resource. For our works agreement I would still need answers the pages do not give: we found no public information on fair allocation of scarce parking, capacity limits per floor, or automatic release of an assigned desk when its owner is absent. 1 2 3 5 14 17 18
The Office Manager
Check-in runs via web, mobile, QR code, NFC, a screen at the door or a badge swipe at the entrance, and unconfirmed bookings are released automatically with custom release windows — so the empty-desk problem is properly solved. The rules engine covers approvals by a line manager, booking quotas, advance-booking limits, restricted areas per team and priority booking. I found no public information on a fair lottery or rotation for scarce parking, capacity limits per floor, or assigned desks released automatically from HR absence data. 1 3 5 14 16 17 18
The Skeptic
The no-show machinery is documented: check-in by web, mobile, room screen, QR, NFC, or an automatic swipe of the access-control badge, with unconfirmed bookings auto-released and a rules engine covering approvals, quotas, advance limits, per-group access and custom release windows. We found no public information on fair allocation of scarce parking, capacity caps per floor, or assigned desks released when their owner is away. 1 3 5 14 17 18
Hybrid work coordination
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How this is scored
How people plan office days together: a weekly view of who will be in the office, home office and absence, favourite colleagues and teams, team days and anchor days, booking next to colleagues, office events, attendance planning and office policies (for example two office days a week) with nudges rather than enforcement, the planner inside Microsoft Teams, Outlook or Slack, sync with absence and HR systems, and visibility settings so employees decide who sees their plans.
0 — No view of colleagues or office days; booking only.
3 — A list of who has booked a desk on a day; team planning, policies and visibility settings are basic or not described.
5 — A weekly planner of office, home and absence days, favourite colleagues and teams, booking a desk next to a colleague, team days, the planner in Microsoft Teams or Slack, notifications when colleagues plan to come in, and a visibility setting per user.
8 — Anchor days and office policies per team with nudges, office events and invitations, sync with absence and HR systems, recommendations of the best office day for a team, delegation for assistants, and visibility and privacy options documented for employees and admins.
10 — Coordination that changes behaviour and is measured: team plans that book desks and rooms automatically, policy adherence shown only in aggregate, works council-ready configuration documented, and the effect on office attendance reported with the method stated.
The Workplace Manager
The pages show where colleagues are sitting, let people find colleagues, book desks next to or for co-workers, and give teams priority access to designated zones — that is awareness, not planning. I found no public information on a weekly office, home and absence planner, favourite colleagues, team or anchor days, policy nudges, or per-user visibility settings. 2 18
The People Lead
People can find colleagues, see where they are sitting, and book desks for co-workers or their whole team — the one piece my Hamburg commuters ask for by name. Beyond that we found no public information on a weekly planner of office, home and absence days, anchor or team days, favourite colleagues, nudges toward an office-day policy, per-user visibility settings, or a planner inside Microsoft Teams; the documented Teams integration concerns adding Teams meeting links to room bookings rather than planning office days together. 1 2 14 18
The Microsoft 365 Administrator
Desk search shows where colleagues are sitting, lets people book desks for co-workers, and supports team bookings, with attendance reporting drawn from access-control check-ins. Beyond that, we found no public information on a weekly planner of office, home and absence days, team or anchor days, office policies with nudges, notifications when colleagues plan to come in, or visibility settings employees control themselves. 2 18
The Works Council Member
Employees can see where colleagues are sitting and book desks for co-workers or their team, which is coordination at its most basic. We found no public information on a weekly planner of office and home days, team or anchor days, office-day policies, or — decisive for us under § 87 BetrVG — visibility settings that let employees decide who sees their plans. 2 18
The Office Manager
Employees can see where colleagues are sitting and book desks for co-workers or their whole team, which covers the basics of sitting together. Beyond that I found no public information on a weekly office/home/absence planner, favourite colleagues, team or anchor days, office-day policies with nudges, or per-user visibility settings. 2 18
The Skeptic
Employees can see where colleagues are sitting, find colleagues across buildings, and book desks for co-workers or their team — which is roughly a rich list of who is in. We found no public information on a weekly office planner, anchor days, office-day policies with nudges, a planner inside Teams or Slack, or visibility settings for who sees your plans. 2 14 18
Occupancy analytics & employee privacy
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How this is scored
What the data is worth for a real estate decision and how it treats the people it measures: utilisation per desk, room, zone, floor and site, booked against checked-in or measured use, peak days and times, no-show rates, room size against meeting size, occupancy sensors, badge, Wi-Fi or people counting data, scenario planning for consolidation, scheduled reports and export to Excel or BI tools, and on the other side aggregation, anonymisation and minimum group sizes, configurable retention and deletion of booking records, role-based access to personal data, and documentation a works council or data protection officer can work with.
0 — No reports of any kind; only the current bookings are shown.
3 — Booking counts or a utilisation chart per site; check-in data, export, retention and anonymisation are basic or not described.
5 — Utilisation per desk, room, floor and site over time, booked against checked-in use, no-show rates, peak days, CSV or Excel export, a retention period for booking data stated or configurable, and reports that can be limited to aggregates.
8 — Occupancy sensors or badge and Wi-Fi data combined with bookings, room size against attendance, scenario or consolidation planning, a BI connector or analytics API, anonymised reports with minimum group sizes, role-based access to personal booking data, deletion periods per data type, and material for a works council agreement published.
10 — Evidence a portfolio decision can rest on: measured and booked occupancy reconciled with the method stated, data quality and sensor accuracy documented, raw data exportable in an open format, privacy by design documented down to field level, and a sample works council agreement or DPIA published.
The Workplace Manager
This is the strongest part for a board pack: booking, check-in and sensor data are combined — not just intent, but reality — with no-shows and ghost bookings exposed, access-control attendance layered in so a fully booked building that was half empty becomes visible, and drill-down from regions to individual desks. Export goes to PDF, Excel, CSV and Power BI or Tableau via the open API, sensors capture anonymously, and authorisation roles control who sees which data. I found no public information on consolidation scenario planning, retention or deletion periods, minimum group sizes in reports, or works council material. 1 4 5 12 18
The People Lead
Analytics drill from region down to individual desks and deliberately combine booking, check-in and anonymous sensor data to expose no-shows and ghost bookings, with export to Excel, CSV and PDF plus Power BI and Tableau through an open API, and custom reports built by the vendor's own data scientists. On the people side the pages state data minimisation, anonymous sensor capture, and configurable authorisation roles over who sees which data. We found no public information on minimum group sizes for reports, configurable retention and deletion, scenario planning for consolidation, or material a works council could work from. 4 5 11 12 14 16
The Microsoft 365 Administrator
Reporting blends booking, check-in and sensor data, drilling from regions down to buildings, floors, zones, rooms and desks, exposing no-shows and ghost bookings, monitoring usage against building capacity, and exporting to PDF, Excel, CSV, Power BI and Tableau through the open API. Sensor capture is stated to be anonymous, personal data minimised, and data segregated under configurable authorisation roles. We found no public information on retention or deletion periods per data type, minimum group sizes in reports, sensor accuracy, or material for a works council agreement. 3 4 5 11 12 14 18
The Works Council Member
For an estate decision the analytics are compelling: booking, check-in and sensor data blended, drill-down from region to single desk, no-show and ghost-booking detection, CSV, Excel and Power BI export, with sensor data captured anonymously, data segregated under configurable roles and a stated data-minimisation commitment. What I cannot take to my committee is what the public pages leave open: we found no public information on minimum group sizes for reports, on retention and deletion periods for who-sat-where records, or on aggregation rules for attendance reporting built on badge check-ins. 3 4 5 11 12 15 18
The Office Manager
Booking, check-in and sensor data — including anonymous occupancy and people-counting sensors and access-control swipe data — are combined and drilled from region down to individual desks, with no-show and ghost-booking detection and export to Excel, CSV, Power BI or Tableau via an open API. On the privacy side there is a data-minimisation statement, anonymous sensor capture, and configurable role-based data segregation. I found no public information on minimum group sizes in reports, deletion periods per data type, or scenario planning for consolidation. 3 4 5 6 11 12 16 18
The Skeptic
The figures are built the way they should be: booking data, check-in data and occupancy sensor data combined, drilled down from region to individual desk, no-shows and ghost bookings named explicitly, exported to Excel, CSV, Power BI or Tableau via an open API, with anonymous sensor capture and configurable roles deciding who sees which data. We found no public information on retention or deletion periods for booking records, minimum group sizes in reports, sensor accuracy, or material a works council could use. 3 4 5 6 12
Integrations, identity & administration
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How this is scored
How the tool fits the company's systems and is run: Microsoft 365 and Exchange room mailboxes, Google Workspace, Microsoft Teams and Slack apps, single sign-on with Entra ID, Okta or Google (SAML or OIDC), SCIM user provisioning, HR system sync (Personio, SAP SuccessFactors, Workday), access control and badge systems, room displays and sensor hardware, a documented REST API and webhooks, several sites, countries and companies in one account, roles and delegated administration per site, audit logs, bulk import of users and resources, and implementation and support.
0 — No integrations, one admin login, users and desks entered only by hand.
3 — A calendar connection and a few admin roles; single sign-on, provisioning, API and multi-site administration are basic or not described.
5 — Microsoft 365 or Google Workspace calendar sync, Teams or Slack app, single sign-on with Entra ID, Okta or Google, user import or SCIM provisioning, a documented REST API, several sites with administrators per site, and bulk import of users and resources.
8 — SCIM provisioning with groups, HR system sync, access control or badge integration, webhooks, SAML and OIDC, granular roles and delegated administration per site and country, audit logs, room display and sensor hardware supported by named models, several companies or tenants in one account, and an implementation plan published.
10 — Administration that scales across a multinational estate: every setting reachable by API with parity stated, multi-tenant administration with separate data per company, audit logs exportable to a SIEM, an open hardware policy with documented device APIs, and a named support SLA per plan.
The Workplace Manager
Single sign-on via SAML 2.0 and OAuth 2.0, SCIM provisioning with Entra ID or Okta roughly every twenty minutes plus a nightly Entra sync with automated joiners and leavers, and a documented API with developer reference material and an in-house API team included with licences. Access-control integration is open and portable, administration is granular and delegable per resource using AD groups, tenants can cross-book without shared data exposure, and a dedicated implementation team plus 24-hour UK support back it. I found no public information on Google Workspace or Slack, webhooks, or display and sensor hardware by named models. 2 6 7 17 18
The People Lead
Single sign-on via SAML 2.0 or OAuth 2.0 with multi-factor authentication through the corporate identity provider, SCIM provisioning from Entra ID or Okta roughly every twenty minutes with automatic joiner and leaver handling, a documented API with reference material and an in-house API team, access-control integration, delegated and granular per-resource administration, cross-tenant booking with no shared data exposure, and system logs shipped to an immutable store for audit. We found no public information on Google Workspace calendar sync, webhooks, or room display hardware by named model. 2 6 7 12 13 14 17
The Microsoft 365 Administrator
For a Microsoft 365 estate like ours this reads well: single sign-on via SAML 2.0 and OAuth 2.0, SCIM provisioning from Entra ID or Okta roughly every twenty minutes with automatic joiner and leaver handling, a nightly Entra ID sync over the Microsoft Graph API, group memberships driving booking permissions by building, floor or region, Outlook and Teams integration, a documented API backed by an in-house API team included with the licence, access-control integration described as open and portable, delegated administration per resource, tenant cross-booking with no shared data exposure, and system logs shipped to an immutable store for audit. We found no public information on webhooks, Google Workspace or Slack support, named room display or sensor hardware models, or exporting audit logs to a SIEM. 2 5 6 7 12 17 18
The Works Council Member
Microsoft 365, Outlook and Teams, single sign-on via SAML 2.0 and OAuth 2.0 with multi-factor authentication through the corporate identity provider, SCIM provisioning from Entra ID and Okta with automatic joiner-and-leaver handling, a documented API with an in-house team behind it, access-control integration, granular delegated administration per resource and cross-tenant booking for shared buildings cover most of what our IT committee would demand. We found no public information on Google Workspace or Slack apps, on webhooks, or on room display and sensor hardware by named model. 1 2 6 7 12 17 18
The Office Manager
Single sign-on via SAML or OAuth with Entra ID and Okta, SCIM provisioning roughly every twenty minutes with automatic joiners-and-leavers, an Active Directory route, a documented API backed by an in-house team, and an open interface into building access control — this would slot into our systems. Administration is granular and delegable per resource, tenants can be isolated with no shared data exposure, system logs ship to an immutable store for audit, and there is a dedicated implementation team with 24-hour UK support. I found no public information on Google Workspace support, webhooks, or the names of supported room-display and sensor models. 2 6 7 12 13 14 17 18
The Skeptic
SSO over SAML 2.0 and OAuth 2.0, SCIM provisioning from Entra ID or Okta roughly every 20 minutes, Active Directory groups driving booking permissions, a documented API with reference material and an in-house API team, an open, portable access-control interface, delegated per-resource administration and tenant isolation with cross-booking between agencies — a solid estate. We found no public information on webhooks, named room display or sensor models, or an exportable admin audit log beyond system logs shipped to an immutable store. 2 6 7 12 17 18
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where employee profiles, bookings (who sat where on which day), presence and absence plans, parking licence plates and sensor data are stored and processed, and who the subprocessors are (hosting, email and push notifications, maps, analytics, support and payment tools, hardware and sensor clouds). Independently sourced by the sovereignty pipeline. A calendar integration with Microsoft 365 or Google that the customer already runs is part of the customer's chain; the vendor's own hosting and subprocessors are what is judged.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (email and push notifications, analytics, support, payment, sensor clouds) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or an on-premise edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, or an on-premise edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Workplace Manager
The trust centre states data is stored in the EU only, hosted on Amazon Web Services, with ISO 27001:2022 and Cyber Essentials Plus certification and a Supplier Data Processing Agreement available. The contracting entity is Matrix Booking Ltd, a UK company, and I found no named subprocessors and no EU entity or representative on the captured pages, so my DPO would still be negotiating the chain blind. 8 11 12 18
The People Lead
The trust centre states that data is stored in the EU only, on AWS, with ISO 27001:2022 and Cyber Essentials Plus certifications and a published supplier data processing agreement, while the GDPR page lists where data is stored as a question without an answer on the page. The contracting entity is UK-based (Matrix Booking Ltd, registered in South Croydon) and the GDPR page names no subprocessors. For a German works council that mix settles the storage question but leaves the contracting entity and the subprocessor chain open. 8 9 11 12 16 18
The Microsoft 365 Administrator
The contracting entity is Matrix Booking Ltd, a UK company (company number 12634713) with London and South Croydon addresses, hosting on Amazon Web Services under a stated policy that data is stored in the EU only, with a Supplier Data Processing Agreement, ISO 27001:2022 and Cyber Essentials Plus certifications. The sub-processor list appears on the GDPR page only as a question with no names published, and we found no public information on an EU contracting entity or EU representative or a named sub-processor list my security team could review. 8 9 11 12 18
The Works Council Member
The vendor states that all data is stored in the EU only, hosted on Amazon Web Services, and publishes a data processing agreement, ISO 27001:2022 and Cyber Essentials Plus certifications plus annual third-party penetration tests. But the contracting entity is a UK company, and we found no public information naming the subprocessors, nor on an EU representative or an on-premise edition — without a subprocessor list our own Art. 28 GDPR subcontractor register cannot be completed from public pages. 8 9 11 12 16 18
The Office Manager
The contracting entity is a UK company in London, hosting is on AWS with a stated commitment that data is stored in the EU only, and there is ISO 27001:2022, Cyber Essentials Plus and a Supplier Data Processing Agreement you sign and email back. The GDPR page even lists the sub-processor question, but I found no public information naming the sub-processors or their locations, and no EU contracting entity or EU representative — as a German buyer I would need both clarified before signing. 8 9 11 12 16 18
The Skeptic
The contracting entity is Matrix Booking Ltd, company number 12634713, a UK company — European but not an EU entity — while the trust page states data is stored in the EU only on AWS, with ISO 27001:2022 and Cyber Essentials Plus certification and a published data processing agreement. The subprocessor question is listed on the GDPR page with no names answered, so the chain below AWS stays invisible; we found no public information on an EU representative or on export and deletion of booking history at contract end. 8 9 11 12 18
Pricing transparency
not rated — the vendor publishes no price
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per tier by user, desk, bookable resource, site or device, what rooms, parking and analytics cost on top, which features (SSO, SCIM, HR sync, sensors, room displays, visitor management, API) need a higher tier or an add-on, hardware prices and their licences, platform or setup fees, minimum users or minimum spend, the free tier and its limits, minimum term and VAT.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free tier exists, but how cost scales with users, desks, rooms, sites or devices is unclear.
5 — Tiers are public with their price unit (per user, desk, resource or site) and main inclusions, but at least one commonly needed piece (room or parking booking, SSO, analytics, displays or sensors, setup) is unpriced or "on request".
8 — Every tier priced publicly with its scaling rule, add-ons and hardware licences priced, setup and platform fees stated, minimum users or spend stated, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of users, desks, rooms, parking spaces and sites, with every add-on, hardware, support and implementation fee and the cancellation and data-return terms published.
The Workplace Manager
No prices are published — "tell us about your estate, and we'll put together a tailored quote" — so I cannot compute an annual cost at all. The model itself is public: an annual subscription priced per resource with the cost per resource falling as volume grows, sensor hardware either bought outright with installation included or Hardware as a Service at a fixed monthly cost, and a free trial; I found no public figures for tiers, setup or platform fees, minimum users or spend, minimum term, or VAT treatment. 3 5 8
The People Lead
There are no public prices — every estate gets a tailored quote — though a free trial is offered. The basis is at least stated publicly: pricing is 'based on the number of resources you want to manage, never on user numbers or site volumes', the per-resource cost falls as volume grows, and a single annual subscription covers support and upgrades. Sensor hardware comes two ways — buy outright with installation included, or hardware as a service at a fixed monthly cost — but we found no public figures for any of it, nor for setup fees, minimums, minimum term or VAT treatment. 3 5 8 18
The Microsoft 365 Administrator
The pricing page sets out the model — a single annual subscription priced by number of resources rather than users or sites, with the per-resource cost falling as volume grows, plus a free trial and sensor hardware either bought outright or on a fixed monthly hardware-as-a-service basis — but we found no public figures for tiers, add-ons, setup fees, minimum terms or VAT treatment. Every actual price comes as a tailored quote to the estate, so we cannot compute an annual cost from the public pages alone. 3 5 8
The Works Council Member
There are no public prices at all: every customer receives a tailored quote, though the basis is stated clearly — an annual subscription priced per managed resource rather than per user or site, with the per-resource cost falling as volume grows, plus a free trial and sensor hardware either bought outright with installation included or paid as a fixed monthly service. No figure is public, so no buyer can compute an annual cost from these pages. 3 5 8 18
The Office Manager
Not one figure is published: pricing is based on the number of resources, billed annually, with the cost per resource falling as volume grows, but every actual number comes from a tailored quote. A free trial exists, and sensor hardware is either bought outright with installation included or paid at a fixed monthly cost — again with no prices stated. I cannot read a monthly price off the website for our 40 desks and twelve parking spaces, which was my one wish. 3 5 8 18
The Skeptic
The model is stated — an annual subscription priced per resource, never on user numbers or site volumes, with per-resource cost falling as volume grows, a free trial, and sensors either bought outright or on a fixed monthly hardware-as-a-service cost. But no figure is public anywhere: every price is a tailored quote, and we found no public information on what analytics, the API or room displays cost on top, or on minimum spend, minimum term and VAT. 3 5 8
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Matrix Booking
Is Matrix Booking European?
Yes, though not from the EU. whats-best.ai classifies Matrix Booking as UK / wider Europe.
Where does Matrix Booking store data?
Not stated on the vendor’s pages as of 5 Nov 2026.
Does Matrix Booking have a free plan?
Not stated on the vendor’s pages as of 5 Nov 2026.
What are the best alternatives to Matrix Booking?
As of 6 Nov 2026, the panel rates deskbird (3.5/5), Kadence (3.5/5) and Mapiq (3.5/5) highest among the other 15 Desk Booking & Hybrid Workplace products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is deskbird (UK / wider Europe). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Matrix Booking alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 5 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Legal entity, Hosting location. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (18)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.matrixbooking.com Checked 5 Nov 2026 Details →
- 2 Features page (desk booking) www.matrixbooking.com Checked 5 Nov 2026 Details →
- 3 Features page (room booking) www.matrixbooking.com Checked 5 Nov 2026 Details →
- 4 Features page (workplace analytics) www.matrixbooking.com Checked 5 Nov 2026 Details →
- 5 Features page (occupancy sensors) www.matrixbooking.com Checked 5 Nov 2026 Details →
- 6 Integrations page www.matrixbooking.com Checked 5 Nov 2026 Details →
- 7 API overview www.matrixbooking.com Checked 5 Nov 2026 Details →
- 8 Pricing page www.matrixbooking.com Checked 5 Nov 2026 Details →
- 9 About page (registered address) www.matrixbooking.com Checked 5 Nov 2026 Details →
- 10 Privacy policy www.matrixbooking.com Checked 5 Nov 2026 Details →
- 11 GDPR page www.matrixbooking.com Checked 5 Nov 2026 Details →
- 12 Security / trust page www.matrixbooking.com Checked 5 Nov 2026 Details →
- 13 Desk, room & parking booking — found from sitemap www.matrixbooking.com Checked 5 Nov 2026 Details →
- 14 Desk, room & parking booking — found from sitemap www.matrixbooking.com Checked 5 Nov 2026 Details →
- 15 Check-in, auto-release & booking rules — found from sitemap www.matrixbooking.com Checked 5 Nov 2026 Details →
- 16 Occupancy analytics & employee privacy — found from sitemap www.matrixbooking.com Checked 5 Nov 2026 Details →
- 17 Integrations, identity & administration — found from sitemap www.matrixbooking.com Checked 5 Nov 2026 Details →
- 18 Integrations, identity & administration — found from sitemap www.matrixbooking.com Checked 5 Nov 2026 Details →