As of 6 Nov 2026, the panel rates Aircall 3/5 and CloudTalk 3/5 in Cloud Telephony (VoIP & Cloud PBX). Weighted by what each judge cares about, 4 of the 6 judges pick Aircall and 1 picks CloudTalk, 1 calls it a tie. Aircall scores higher on 4 of 7 criteria (European sovereignty, Pricing transparency, Apps, desk phones & Microsoft Teams, plus 1 more). CloudTalk scores higher on 3 of 7 criteria (Call centre, analytics & AI, Calling, numbers & call routing and CRM integration, API & administration). Provenance — Aircall: EU-Made; CloudTalk: EU-Made. Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.
The computed table splits by criterion and by judge. CloudTalk's edge is the contact centre: mean 8.0 against Aircall's 7.5, 3 judges leaning CloudTalk with 3 ties, on documented dialers and supervisor monitoring. It also leads calling and routing (6.0 vs 5.8; 1 lean, 5 ties) and integration and administration (7.0 vs 6.8; 1 lean, 5 ties). Aircall's leans are wider: 5 judges put it ahead on sovereignty (6.5 vs 5.5, 1 tie), crediting its published processing agreement, CNIL supervision and per-country subprocessor list, and 4 on pricing transparency (5.7 vs 5.2; 1 lean CloudTalk, 1 tie); apps and devices (4.2 vs 4.0) and network and compliance (6.0 vs 5.8) each show 1 lean Aircall, 5 ties. Weighted totals split too: Aircall ahead for the office manager, sales team lead, data protection officer and skeptic; CloudTalk ahead for the IT admin; the contact-centre lead tied at 6.5.
Choose Aircall if
You answer to a data protection officer: 5 judges lean Aircall on sovereignty (6.5 vs 5.5, 1 tie), and its verdict credits the published processing agreement and CNIL supervision.
You must review subprocessors country by country: Aircall's sovereignty verdict credits a per-country subprocessor list, while CloudTalk's split turns on AI subprocessors located in the USA.
You need licence prices public for budgeting: 4 judges lean Aircall on pricing transparency (5.7 vs 5.2; 1 lean CloudTalk, 1 tie), its licence prices are published, and CloudTalk's per-minute rates are available only on request from sales.
Your callers work outside the US: CloudTalk's verdict notes terms that restrict emergency calling to US customers, and 1 judge leans Aircall on network and compliance.
Your security policy mandates SAML single sign-on: Aircall's verdict documents SAML single sign-on among its administration capabilities.
Choose CloudTalk if
You run an outbound dialer operation: CloudTalk's contact centre mean is 8.0 against Aircall's 7.5, with 3 judges leaning CloudTalk and 3 ties, on documented smart, power, parallel and predictive dialers.
Your developers build on the telephony API: 1 judge leans CloudTalk on integration and administration (7.0 vs 6.8, 5 ties), with the verdict noting detailed REST API and webhook documentation.
Your AI receptionist must cover the most languages: CloudTalk's verdict documents an AI receptionist speaking 70+ languages, where Aircall's verdict lists a 38-language AI receptionist.
Your supervisors coach live on calls: CloudTalk's contact centre verdict documents listen, coach and join monitoring.
Your IT administrator holds the decision: CloudTalk's weighted total for the IT admin is 5.9 against Aircall's 5.4, alongside a lean on calling and routing (6.0 vs 5.8; 1 lean CloudTalk, 5 ties).
Read this comparison as one judge. Each weighs the same scores by what they care about.
The Data Protection Officer
External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded.
Aircall
This judge's pick
CloudTalk
Criterion by criterion
Calling, numbers & call routing
Aircall
Numbers in over 100 countries including local, toll-free and mobile, porting of existing numbers handled by the vendor's team, IVR menus, queues, ring groups grouped by location, language or skill, time-based routing with per-number schedules, voicemail, three-digit extensions and call recording with pause are all documented. We found no public information on emergency calls with caller location, fax, number blocks or porting timelines, which a practice that must reach 112 should ask about before signing.
CloudTalk
Local, national, mobile and toll-free numbers in 160+ countries with porting, multi-level IVR, queues and ring groups, time-based routing, a visual call flow designer, skill and VIP routing, call recording and fax are all documented. Decisive for my practices: the terms state emergency calling exists only for customers in the United States and that the services support no emergency calls to hospitals, law enforcement or medical care for anyone else, and porting timelines are not described.
Apps, desk phones & Microsoft Teams
Aircall
Desktop, browser and iOS/Android apps are documented, business calls run on the private mobile without exposing the private number, calls can be handed to the GSM network when the connection degrades, and a Microsoft Teams integration with presence sync and calling from Teams is listed on the AppSource marketplace. We found no public information on desk or DECT phones from named makers with automatic provisioning, on devices for sale or rent, or on Teams Direct Routing or Operator Connect certification.
CloudTalk
Desktop and mobile softphone apps are documented, as is a Microsoft Teams integration with a dialer embedded in the Teams sidebar, Azure single sign-on and certified-app status in the Microsoft marketplace. We found no public information on desk phones or DECT handsets from named makers, automatic device provisioning, device sales or rent, or the company number shown on outgoing mobile calls.
Call centre, analytics & AI
Aircall
Queues with callback out of the waiting line, call whispering, a power dialer, live and historical dashboards with per-agent statistics, missed-call lists assignable from the mobile, recording for coaching, AI transcription and summaries, and an AI receptionist speaking 38 languages are documented, with SMS and WhatsApp beside calls. We found no public information on listen and barge monitoring, sentiment analysis, wrap-up time or scheduled exportable reports. I note that the AI pages state customer data is never used to train models — a precondition before any machine transcribes patient calls.
CloudTalk
Skills-based routing, live monitoring to listen, coach and join, queue callback, smart, power, parallel and predictive dialers, a wallboard, per-agent statistics, transcripts, summaries and sentiment in 70+ languages, an AI receptionist, and SMS and WhatsApp beside calls are all documented. The subprocessor list even names the AI providers behind the transcripts and voice agents, which is exactly what I need to read before any patient call is transcribed.
CRM integration, API & administration
Aircall
Over 250 native integrations including HubSpot, Salesforce, Zendesk and Pipedrive, CTI screen pops, automatic logging of calls, recordings, comments and tags into the CRM, a documented REST API and webhooks covering calls, contacts, users, numbers and call journeys, user roles, two-factor authentication and SAML single sign-on with SCIM on the Enterprise plan are documented, alongside a partner program with developer sandboxes. We found no public information on audit logs, bulk user import, multi-site account structures or SIP trunking into an existing PBX.
CloudTalk
More than a hundred integrations including Salesforce, HubSpot, Pipedrive and Zendesk with click-to-call and automatic call logging, a documented REST API with a live playground covering calls, contacts, agents, numbers and SMS, API-managed webhooks with signing secrets and delivery history, single sign-on, two-factor authentication, bulk user management, an action monitoring log and a partner programme are all evidenced. We found no public information on SIP trunks for an existing PBX or on SCIM provisioning.
Reliability, call security & telecoms compliance
Aircall
A public status page with component-level uptime over 90 days, a stated 99.95% availability, TLS and SRTP for voice with AES-256 at rest on AWS, SOC 2 Type 2 with a committed annual audit, regular third-party penetration tests, 24-hour breach notification by email, and acknowledgment of obligations as a telecommunications service provider are documented. We found no public information on an SLA with credits, emergency calls from home offices or toll-fraud spending limits, and the retention of recordings is described only as whatever is agreed by pricing plan — no practice should let patients be recorded on that basis.
CloudTalk
A 99.999% availability claim, a status page, ISO 27001 and SOC 2 Type 2, annual third-party audits and penetration tests, a disaster recovery plan, TLS with forward secrecy and automatically encrypted WebRTC calls are documented. Before any patient call is recorded I still need what is missing: no registration with a national telecoms regulator is stated, SRTP is not named, no SLA credits and no retention period for recordings or call records are published, and emergency calling is expressly unavailable outside the United States.
European sovereignty
Aircall
The contracting entity is Aircall SAS in Paris, a data processing agreement is published with EU standard contractual clauses and the CNIL named as supervisory authority, a data protection officer is registered, transcripts and recordings are stated to be stored in the EU from day one, and the subprocessor list with locations is public. That list shows voice transmission through Twilio in the USA, transcription of call recordings through Deepgram and AssemblyAI in the USA and AI voice inputs through ElevenLabs and Cartesia in the USA, while the privacy policy names the United States, Australia and India among the storage and transfer locations. For recordings that can carry health data, the call and transcription chain runs through US providers under contractual clauses, so the evidence sits between an EU-anchored offer and a fully sovereign one.
CloudTalk
The contracting entity is CloudTalk s.r.o. in Slovakia, a data processing agreement is published with versions back to 2022, and a subprocessor list with locations exists. But every AI subprocessor that touches call recordings and transcripts — Anthropic, AssemblyAI, Deepgram and Google — sits in the USA under standard contractual clauses or the Data Privacy Framework, personal data may be transferred to the Delaware affiliate CloudTalk.io Inc., and we found no public information on where call records, recordings and account data are hosted.
Pricing transparency
Aircall
Plans are public at 30 € pro Lizenz/Monat for Essentials and 50 € pro Lizenz/Monat for Professional with an individual Enterprise tariff, a minimum of three licences, annual contracts with monthly invoicing and a 25% annual discount; add-ons are priced, among them AI Assist Pro at 49 € pro Lizenz/Monat, Analytics+ at 15 € pro Lizenz/Monat, WhatsApp at 10 € pro Lizenz/Monat and AI voice agent packages from 210 €/Monat to 1.600 €/Monat or 0,25 €/Min. pay as you go. We found no public prices for the numbers themselves, porting, calls beyond the stated inclusions, set-up fees or VAT treatment, so the real annual cost of a practice's numbers and minutes cannot be computed from the public pages alone.
CloudTalk
Plan prices are public — €25, €29 and €49 per user per month billed annually with stated minimum licences — together with minute bundles, unlimited domestic calling regions, free inbound calls to local geographic numbers, and priced AI add-ons at €9 per user per month for Conversation Intelligence and €99 starting from 200 minutes for AI voice agents. Outbound per-minute rates are only available on request from sales, we found no public information on number or porting prices, set-up fees, minimum term or VAT treatment, and the captured pages give different figures for the power dialer add-on.
Sovereignty, side by side
Dimension
Aircall
CloudTalk
Legal entity
Not determined
Not determined
Hosting location
Not determined
Not determined
Hosting options
Not determined
Not determined
Open source
Not determined
Not determined
Data processing agreement
Not determined
Not determined
Transfer impact assessment
Not determined
Not determined
Facts, side by side
Only facts both products carry under the same definition — anything else would not be a fair row.
As of 6 Nov 2026, the panel rates both 3/5. Weighted by what each judge cares about, 4 of the 6 judges pick Aircall and 1 picks CloudTalk, 1 calls it a tie. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, as the methodology describes.
Is Aircall or CloudTalk European?
Aircall is European (EU-Made). CloudTalk is European (EU-Made). Provenance is read from each company’s own legal pages: who builds it and who owns it.