Aircall vs CloudTalk

Aircall

Porting is promised by the vendor's own team, and numbers in over 100 countries, an IVR directory, queues, ring groups by skill, time-based routing, three-digit extensions, call pickup and pause-resume recording are all described, which covers my greeting-and-queue during deadline weeks. But we found no public information on emergency calls to 110 and 112 with a caller location, on fax, on porting timelines, and voicemail is documented with customised greetings and app notifications rather than delivery by email.

CloudTalk

The terms confirm I can port my existing number in, and the product pages show multi-level IVR, queues, ring groups, business-hours routing, fax and voicemail, plus a visual call flow designer with skill and VIP routing — my deadline-week greeting and queue would be covered. But we found no public information on porting timelines, number blocks, call park or busy lamp fields, and the terms state emergency calling is 911 for US customers only, with no emergency service calls supported for customers outside the US — for a Hanover office that 110/112 gap is serious.

Aircall

iOS and Android apps, browser access, presence, business calls on mobile without exposing the private number, a GSM fallback, and a Microsoft Teams integration with presence sync and outbound calls from Teams are all described. For keeping our desk phones, however, we found only a generic mention of VoIP hardphones; we found no public information on makers such as Yealink or Snom, automatic provisioning, or devices for sale or rent.

CloudTalk

The captured pages show desktop and mobile softphone apps with agent status, and a well-documented Microsoft Teams app — an embedded dialer with Azure single sign-on, certified on the Microsoft marketplace. However, we found no public information on desk phones or DECT handsets from any maker, automatic provisioning, devices for sale or rent, or a browser client, and keeping our desk phones is a hard requirement in this office.

Aircall

Queues with a callback option, a live view of who is free and how long callers wait, statistics per agent, leaderboards, a power dialer and recordings for coaching are documented, and the AI side is broad: transcription, summaries, an AI receptionist in 38 languages, and SMS and WhatsApp beside calls. Whispering appears in the Professional plan, but we found no public information on listen-in and barge or on scheduled, exportable reports.

CloudTalk

This is where the product is strongest: skills-based and VIP routing, live monitoring to listen, coach and join calls, callback in queue, smart, power, parallel and predictive dialers, a wallboard and real-time dashboards, reports per agent and group, and AI transcripts, summaries, sentiment and call scoring beside an AI receptionist answering in 70+ languages, with SMS and WhatsApp channels. It is more contact centre than a 25-person tax firm needs, but the full level a team living on the phone would run on is documented.

Aircall

Over 250 native integrations including HubSpot, Salesforce, Zendesk and Pipedrive with click-to-dial, screen pops and automatic call logging, a documented REST API with webhooks across numbers, users, contacts and calls, plus user roles, two-factor authentication and single sign-on with SCIM at Enterprise are all described. We found no public information on SIP trunks for an existing PBX, audit logs, or bulk user import.

CloudTalk

One-click integrations with HubSpot, Salesforce, Pipedrive, Zendesk, Dynamics and 100+ more with click-to-call and automatic call logging are documented, plus a versioned REST API with a live playground covering calls, contacts, agents, numbers and SMS, and unusually thorough webhook documentation with signing secrets, retries and idempotency. Single sign-on, two-factor authentication, bulk user management with permissions, a monitoring log of user actions and a partner programme round it out; we found no public information on SCIM provisioning or SIP trunking for an existing PBX.

Aircall

A public status page with 90-day component uptime and incident updates, a stated availability of 99.95 percent, TLS and SRTP encryption, regular third-party penetration tests with a bug bounty, and a committed annual SOC 2 Type II audit give me reasonable comfort for a bad day. We found no public information on emergency calling for home offices, on registration with the German regulator, or on a published SLA with credits — the SLA is named only as an Enterprise-level item.

CloudTalk

A 99.999% availability claim, a public status page, ISO 27001 and SOC 2 Type 2, annual third-party penetration tests, a disaster recovery plan and cyber insurance, TLS for the web interface with WebRTC calls encrypted automatically, and settings to limit international calling against toll fraud give real substance. But there is no published SLA with credits, we found no public information on registration with a telecoms regulator or redundant data centres, and the terms state emergency calling is US-only — a compliance problem I would have to resolve before signing.

Aircall

The contracting entity is a French company in Paris, a data processing agreement with standard contractual clauses and a CNIL-registered data protection officer are published, and a subprocessor list with countries is maintained. That list shows voice transmission through Twilio in the USA and transcription through US providers, the main storage locations include the United States and Australia with transfers to India, and complete EU storage of AI and conversation data is announced for 2026 rather than in place today, so the chain is well disclosed but not European end to end.

CloudTalk

The contracting entity is CloudTalk, s.r.o. in Bratislava with a Delaware affiliate that may process personal data, and the vendor publishes a data processing agreement, a subprocessor list naming Anthropic, Deepgram, AssemblyAI and Google in the USA with standard contractual clauses or the data privacy framework as safeguards, and ISO 27001/SOC 2 certification. What I could not establish is where our call recordings, voicemails and transcripts would actually sit — we found no public information on hosting location or data residency, and the AI chain runs through US providers.

Aircall

The plans are public at 30 €, 50 € and custom per licence and month with their inclusions, and add-ons are priced openly — analytics, WhatsApp, AI Assist Pro and AI voice agents down to pay-as-you-go at 0,25 € per minute, with a 25 percent annual discount and a three-licence minimum. We found no public information on what a number or a port costs, per-minute prices for calls beyond the included minutes, device prices, set-up fees or VAT treatment, so the partners could not compute our annual bill from these pages alone.

CloudTalk

Plans are public — Starter €25, Essential €29 and Expert €49 per user per month billed annually with minimum licences stated, included domestic minutes or unlimited domestic calls across the EU and UK, and priced add-ons such as AI Conversation Intelligence at €9 per user per month and AI Voice Agents starting from €99 — so the seat cost is computable. But per-minute rates are only available on request by email, and we found no public information on what numbers, porting or devices cost, or on set-up fees, minimum term and VAT treatment, so the partners could not compute a full annual bill without calling sales.