Aircall vs CloudTalk

Aircall

Local, toll-free and mobile numbers in over 100 countries with porting of existing numbers handled by the vendor, IVR, queues, ring groups by location, language or skill, time-based routing, voicemail, three-digit extensions and recording with pause-resume give my DACH team the routing core. I found no public information on emergency calls with the caller's location, fax, number blocks, busy lamp fields, or the porting process with its timelines, so it stays below the top band.

CloudTalk

Local, national, mobile and toll-free numbers across 160+ countries with porting into the account, multi-level IVR, a visual call flow designer, time-based routing, ring groups, queues, transfers, voicemail and fax cover the daily routing my DACH team needs. The terms state emergency calling is provided for US customers only, and we found no public information on number blocks, call park and pickup, busy lamp fields, or the porting process and its timelines.

Aircall

iOS and Android apps that carry business calls without exposing the private number, access via browser or app on laptops and tablets, and a Microsoft Teams integration with presence sync and outbound calling from the contact tab are all documented — the trade-fair scenario works on paper. I found no public information on desk phones from named makers with automatic provisioning, devices for sale or rent, or fixed-mobile convergence, which holds this mid-band.

CloudTalk

Desktop and mobile softphone apps with laptop and mobile notifications, plus a Microsoft Teams integration that lets my reps call out and take calls on CloudTalk numbers inside Teams with Azure SSO and a softphone embedded in the Teams sidebar. We found no public information on desk phones or DECT handsets from named makers, on the company number shown on outgoing mobile calls, or on fixed-mobile convergence.

Aircall

This is the closest fit for my floor: click-to-dial and the Power Dialer, queue callback, ring groups by skill, call whispering with live monitoring, Analytics and Analytics+ dashboards with live and historical data, AI transcription and summaries, an AI receptionist in 38 languages, and WhatsApp and SMS beside calls. I found no public information on listen and barge or on workforce management and quality scoring, which the top band would require.

CloudTalk

This is where a sales floor gets what it needs: Smart, Power and Parallel dialers with answering-machine detection and voicemail drop, click-to-call with one-click outcome logging that syncs to the CRM, listen, coach and join monitoring, a wallboard, per-agent and per-group reporting, callback and missed-call text-back, plus AI transcripts, summaries, smart notes, sentiment, call scoring and an AI receptionist speaking 70+ languages, with SMS and WhatsApp beside calls. The AI model providers are named in the public subprocessor list, which is what I want to know before trusting an AI note.

Aircall

HubSpot with CTI pop-ups, plus Salesforce, Zendesk and Pipedrive among 250+ native integrations, with click-to-dial and automatic logging of calls, recordings, comments and tags into the CRM record; a documented REST API and webhooks across calls, contacts, users, numbers and analytics; SAML single sign-on, SCIM on the Enterprise plan, user roles and two-factor authentication. I found no public information on audit logs, bulk user import, SIP trunks for an existing PBX, or partner accounts with sub-customers.

CloudTalk

The HubSpot integration makes, receives and records calls with every interaction tracked inside HubSpot, click-to-call is documented, contact and call data with durations and outcomes sync in real time, and a REST API covering calls, contacts, agents, numbers, SMS and dialer resources comes with a live playground and webhooks manageable by API with signing secrets and idempotency. SSO, two-factor authentication, bulk user management and a partner program are documented, though the Starter plan gates API and data-sync access; we found no public information on SCIM provisioning, SIP trunking or multi-site administration.

Aircall

A public status page with per-component 90-day uptime, a stated availability of 99,95 %, TLS/SRTP and AES-256 documented, SOC 2 Type 2 with committed annual third-party audits, penetration tests and a bug bounty, Twilio named as the carrier behind the voice, and recording retention rules in the data processing agreement. I found no public information on an SLA with credits, toll fraud protection, emergency calling from softphones and home offices, or registration with a national telecoms regulator — and for a Munich sales floor the emergency-calling silence is the gap I notice most.

CloudTalk

A 99.999% platform availability figure, a status page, annual third-party audits and penetration tests, a disaster recovery plan, SOC 2 Type 2, ISO 27001 and PCI DSS statements, TLS with forward secrecy, automatically encrypted WebRTC calls and optional SIP TLS give me a story I can hand to procurement. The terms restrict emergency calling to US customers, and we found no public information on an SLA with credits, data-centre locations, registration with a telecoms regulator, or retention periods for recordings and call records.

Aircall

The contracting entity is Aircall SAS in Paris, a data processing agreement is published with the CNIL as supervisory authority, and the subprocessor list is public with each provider's country — that part is done properly. The AI pages state that transcripts and recordings are stored in the EU from day one on AWS, while the same subprocessor list shows transcription from call recordings performed by AssemblyAI and Deepgram in the USA and voice carried by Twilio in the USA under standard contractual clauses. The privacy policy names the United States, Europe, Australia and India as storage locations, so the chain is documented and partly European but short of sovereign end to end.

CloudTalk

The contracting entity and data controller is CloudTalk s.r.o. of Bratislava, a published and versioned data processing agreement exists, and the subprocessor list names the AI chain — Anthropic, AssemblyAI, Deepgram and Google, all in the USA — under standard contractual clauses or the EU-US Data Privacy Framework. We found no public information on hosting location or the carriers behind the numbers, and a Delaware affiliate processes certain personal data, so I cannot place the whole chain in Europe.

Aircall

Plans are public with per-user prices and inclusions — Essentials at 30 € pro Lizenz/Monat with 1.000 Min. outbound national and SMS/MMS, Professional at 50 € pro Lizenz/Monat with unlimited domestic outbound and the Power Dialer, a 25 % annual saving, three-licence minimum — and add-ons are unusually well priced (AI Assist Pro 49 € pro Lizenz/Monat, Analytics+ 15 € pro Lizenz/Monat, WhatsApp 10 € pro Lizenz/Monat, voice-agent packages from 210 €/Monat). I found no public prices for numbers, porting and devices, no per-minute list for calls beyond the included minutes, and no stated set-up fees or VAT treatment, so I cannot compute the full annual cost for my twelve reps from public pages alone.

CloudTalk

Plans are public — Starter at €25, Essential at €29 and Expert at €49 per user per month billed annually — with domestic minute allowances stated and AI add-ons priced (AI Conversation Intelligence at €9 per user per month billed annually, AI Voice Agents at €99 starting from 200 minutes per month). Per-minute rates are available only on request by email to the sales address, we found no public information on number prices, porting, set-up fees, minimum term, notice period or VAT treatment, and the captured pages give different figures for the Power Dialer add-on.